BBM7 unavailable for my device

Good day!
I am using a BlackBerry Bold 9790 with OS v7.1.0.746
My friend BBM-ed me today telling me to download the new BBM7
I tried finding it in the app world and for some reason it is listed in the "other devices" and it says it is "unavailable for your device"
I am using one of RIM's relatively latest phone and OS version. What am I missing?
Please help.
Thank you.

to reinstall BBM 6.2, read ahead:
http://supportforums.blackberry.com/t5/Downloaded-applications-for/HOWTO-install-BBm-6-2-if-you-have...
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Similar Messages

THIS APPLICATION UNAVAILABLE FOR THIS DEVICE

i am using a BB Torch 9810, tried to download the BBM 7.0.1 with Voice on my device but it says that this is unavailable for this device . since this is a high end handset this should be supporting this application. Please advise on how this could be resolved. The software for the device is also upto date .

rajat786 wrote:
I also have seen this on bothe their phones and it was downloaded from the app world itself .. So 100% legit and official ..
I will highly appreciate if you give me a link which shows BBM7 from BlackBerry App World for Indian Users ! ! !
rajat786 wrote:
Maybe true .. But how can you explain the fact that Not only 1 but 2 of my friends have downloaded this and are using Voice over BBM .
Useyourfavorite Searchengine , you'llfindmanyprivatewebsiteswhichofferthis , ButasIalreadysaidthosearenotlegitandnotanOfficialpushfromBlackBerryAppWorldorAnyBlackBerryWebsite.
I'm not here to prove anything but what is true is always true ! BBM 7 which offer Voice call over wifi is not available for India , and if you even Install BBM 8 from Beta Zone ,But it will not offer BBM Voice Call over wifi . It will allow other features except WiFi calling .
As I already said it is not your device problem but restriction from local Govt. Which don't allow this feature ( WiFi Calling )
Do let me know if you have any question.
Thanks.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Bbm music unavailable for your device.

bbm music unavailable for your device. Really? why? i used this in beta zone for two months discussed and helped with the bugs and now i cant download the oficial release? why why why!?

You should be ok, available for OS5+ devices.
Have you cleared the AppWorld Cache (type alt + rst in MyWorld)?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My World - Other devices - unavailable for this device message

All -
My carrier recently replaced my device (9930) due to a hardware problem. I was able to reinstall all my applications via My World with the exception of one. This application is called "Popup" by Vixso. This application is listed under other devices and it says that its unavailable for this device. My replacement device is also a 9930. Does anyone know how to resolve this issue?
I already tried holding down the ALT key and then pressing, in sequence R, then S, then T. This did not help.
Thanks in advance!
LiveLong

The on-device catalog is designed to filter out anything that is not available specifically to you (based on device model, OS, country availability, etc.). But, you can look at the full catalog via PC/browser, as long as you don't log into your BB ID/AW account on the PC. Both versions can be found there:
The full version:
http://appworld.blackberry.com/webstore/content/59942/?lang=en
The free/promo version:
http://appworld.blackberry.com/webstore/content/83050/?lang=en
From what I can see, neither is available in the USA.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Bbm unavailable for this device

i deleted bbm as it wasnt working properly on my blackberry and now when i am trying to download it again it is saying bbm unavailable for this device? what do i do ?

Hi and Welcome to the Community!
Please tell us how, exactly, you are attempting to download and install BBM to your device.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Where do you get the link for the newest bbm for my 9320 I want to get the New bbm channel.And because when I go in appworld it says 'Unavailable for this device'

I need the newest bbm link help for my 9320

BlackBerry World will have the latest version of BBM.
Are you clicking a link or are you just opening BBWorld and searching for BBM?
What is the version of BBM you have installed now? Look in Options >Application Manager
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Unavailable for this device

Hello
When i go to either Viber 10 or Amazon Kindle in BB World I see the message "Unavailable for this device" and I cannot download them. As far as I can tell, these apps should run on the Passport. So why do I see this message?
Thanks
Peter
Solved!
Go to Solution.

You won't get those from BBWorld. You may not even get them from the Amazon store. You need to install Snap to your device. It takes only a moment to do and then you'll have access to all the apps you want from the Google Play Store.
http://supportforums.blackberry.com/t5/Downloaded-Applications-for/You-Upgraded-to-OS-10-2-1-and-wan...
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

There must be a real solution to "Windows found driver software for your device but encountered an error installing"

"Windows found driver software for your device but encountered an error installing"
I've spent hours researching this error - Seems like many people have the same issue although there is no difinitive fix or known cause.
I'm hoping someone here has an answer.
Windows 7 Home Premium x64 OEM (HP)
This is not an upgraded Vista system.
It's not a specific driver related issue as it's the same response/effect be it graphics/chip set/usb/printer drivers.
Please dont suggest to flatten and re-install or run a repair install - It's not an option, I only have remote access to the unit
as it's currently in field use.
This is a machine specific issue - identical machine purchased at the same time and configured the same has no issue.
So the story.
User has been fine for weeks - no hardware of software changes except Windows Updates.
A Camera/USB connection that was working no longer does.
Tried in all USB ports
Plug in - windows announces found new hardware, tries to install drivers then fails
with "Windows found software for your device but encountered an error installing ...."
Device manager finds and identifies device although it is in the 'Unknown Device" category.
Manually updating drivers via search/internet or point directly at a driver has exactly the same effect.
Thinking this was just the camera drivers - I researched and downloaded new drivers from camera manufacturers sites
Fuji and Canon.
Same effect.
Deleted/uninstalled drivers completely, deleted/uninstalled all USB root hub and USB devices (hidden and visible)
SFC /Scannow finds no error
Cold boot finds USB and chipset(?) devices on boot attempts to reinstall then we get
"Windows found driver software for your device but encountered an error installing"
So now I have no usb devices at all - memory stick/card reader/printer...... nada.
in fact if I try to update any device driver I get the same message generated.
Restore point does not help either.
After much trawling I found reference to a permisions issue and stale driver cache data.
(This is using an administrator account - not user with admin permissions?)
I'm willing to try anything at this time
I deleted the infcache.1 and other .dat files under c:\windows\system32\driverstore
Copied the usb .inf and .pnf from the appropriate FileRepository directory into c:\windows\inf
Uninstalled all the usb/unkown devices from device manager again.
Rebooted
Takes a little longer to boot as I take it it's rebuilding the driver cache then
a very short hurrah!!!
I can now use usb memory card and pen drives - no issue
Plug in a camera or printer...
"Windows found driver software for your device but encountered an error installing"
Several attempt at this trying different driver versions.
It should not be vendor specific, the other field machine that works is using Microsoft drivers for these devices.
I even copied the drivers from one machine to the other - repeated everything above...
"Windows found driver software for your device but encountered an error installing"
And then the nail in my sanity
Try windows update....
Reboot
"Windows found driver software for your device but encountered an error installing"
but this time its different.
The device it thinks it cannot install is the generic MTP-PTP drivers (Photo Transfer Protocol -so am I getting somewhere)
so it still finds but cannot install.
The cameras are always found but appear as 'unknown devices' and cannot be accessed
Uninstall all USB/unkown again - reboot..
Same message and this time I've lost all the USB again.
Restore point to before Win Update gets me USB back again although I still have no cameras - so theres an update issue as well.
This has to be tied down to a file access/ registry problem although I'm loath to go cutting about without some guidance.
I'm no great believer in 'registry cleaners' unless anyone can point to a definitive/no ad's/sales version that really works.
As I said above, flattening/rebuild at this time is not an option - the user is not best pleased and I'm completley stumped.
If anyone has experienced(manu of you have) and fixed(still to find one) this issue please let me know how as soon as possible.
Chris

I know I am replying to an old thread - but I have the answer and resolved this error, and since this message comes up first in search results, and part of my answer came from this thread, I wanted to help someone else as this took an extra
12 hours and a lot of technical insight to resolve. See below for detailed explanation that others ask for above.
My original issue was that iTunes didnt reinstall. generating this error that said I am trying to access an unavailable network resource and to browse to find itunes64setup (again). This may partly have been due to me deleting old install version folders.
Research led me to completely uninstall apple products and reinstall per their instruction and fixed the issue with iTunes. see
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
The SAME error I had while updating itunes recurred while uninstalling it from my Windows 7 SP1 system...so I went to microsoft Fixit and attempted to correct and it properly uninstalled iTunes for me, which allowed the reinstall.
What didnt work was my USB web root/ root hub, which partly involved my older system and USB 1.0, and the delete/reinstall existing drivers with the c:\windows\winsxs folder as source of drivers (thank you Magon Liu!!!) which I had to figure out what/why
and how.
Then I had an intel chipset issue...my new Iphone wasn't recognizing in plug and play, and there was an error with installing the device drivers for my new iphone 6. Manual applications didn't work, even though a generic device showed in control panel -
device manager with a yellow !
Per above blog answer - I tried to remove and reinstall my USB controller or update the drivers (I have an Alienware M15 laptop - a few years old.) I discovered that the USB host controller - an Intel(R) 5 Series / 3400 Series Chipset family USB Enhanced
Host controller - (port) was not covered by current Intel chipset programs which are Series 6 and later, but did have an update (8/20/2009 v9.1.1.1020) that supported USB 2.0 (and therefore 3.0 backwards compatibility which as an issue with my new iPhone
and some USB thumb drives.) To find this I had to look at the Support - Downloads and Drivers - browse for drivers and somewhere found an option to look for older no longer supported drivers. I found infinst_autol.exe for my case.
Once downloaded I tried to install and failed. Found the log in C:\Intel\Logs and contains:
[InstallDev]
          [Device]
            Driver = C:\Users\DAVIDS~1\AppData\Local\Temp\IPMx7\WIN7\ibexusb.inf
            INF = C:\Users\DAVIDS~1\AppData\Local\Temp\IPMx7\WIN7\ibexusb.inf
            Installed INF =
            Previous driver package =
!           Warning 0xE0000235: DriverPackageGetPath failed.
            Difx = 64 bit
Execute command: C:\Users\DAVIDS~1\AppData\Local\Temp\IPMx7\x64\Difx64.exe -DriverInf "C:\Users\DAVIDS~1\AppData\Local\Temp\IPMx7\WIN7\ibexusb.inf" -Flags 20 -KeyPath "Software\Intel\Difx64"
            Using RegDeleteKeyEx
!!!         ERROR 0xE0000246: DriverPackageInstall generated an unexpected error
HERE'S THE ADDED EXPLANATION TO BRIAN'S POST THAT EXPLAINS THE SECURITY ISSUE:
This turned out to be an error for two reasons. First, after manually running the command in an "run as administrator" window (same error result), thinking it related to my anti-virus (turned that off/disabled firewall and A/V), and from this thread
granting my user administrative rights to files in an install folder and trying to reinstall inf files and drivers from C:\Windows\winsxs vs my copied infinst_autol.exe expansion (as found from log in C:\Users\David Samuels\AppData\Local\Temp\IPMx7\WIN7 folder).....that
there was an easier solution as the reason this error actually happens is a permissions problem.
To access the proper windows system folders - you have to be the TrustedInstaller service - not just in the administrator group...or you have to be the actual "Administrator" account. To become actual administrator on
your own laptop, Open a command window "run CMD.exe as administrator", then execute command
> net user administrator /active:yes
This creates a local PC Administrator account with no password. Coincidentally it has proper permissions to windows directories for installing drivers. Log in as this user, go to device manager and update the USB hub and any other drivers. if updating the
USB root - it doesn't replace it right away as the system cant disable the currently resident in memory "running" driver - you have to update, then restart the system, log in as administrator and repeat at the next lower layer that has issues.
Once completed - log in as yourself again and disable the administrator account in a command window with > net user administrator /active:no
This in my case enabled all my USB 2.0 and 3.0 devices on my originally only USB 1.0 laptop and everything else works properly again - I hope this helps many of you to resolve your own issues that were difficult to find and resolve and that got as far as
this thread. Good luck!
Regards,
Dave Samuels

Sync is currently unavailable for address book because of wireless sync

I am trying to sync by calendar and address book.
Works for the Calendar but not Address Book.
I get the following Sycn Warning message. Synchronization unavailable for: Address Book because the application(s) is (are) configured for wireless synchronization. Desktop synchronization for the above application(s) will be disabled. click here for information how to disable wireless sync on your device.
Followed instructions to the letter numerous times and it doesn't work.
HELP!

Are you connected to a BlackBerry Enterprise Server? If so you can delete one service book on your device, and this will allow you to sync your device through the wire.
To do this go to: Option> Advanced Options> Service Book. In here look for the Desktop [SYNC] service book. Press the menu key and choose delete.
Now you should be able to sync your device with Outlook. Once the sync is done go back to: Option> Advanced Options> Service Book. Press the menu key and choose undelete.
Hope this helps.

I am unable to connect on facetime.my daughter is waiting but it won t connect saying that she is unavailable for facetime

I am trying to connect using facetime to my daughter who's ready and waiting! But the message saying she is unavailable for facetime keeps coming up.

http://support.apple.com/kb/TS5419 -UPDATE
Pay attention to step 1:
If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
If you encounter issues making or receiving FaceTime calls, follow these steps:
Update both devices (your device and your friend's device) to the latest version of iOS.
If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
Verify that FaceTime is enabled in Settings > FaceTime.
If the issue persists or if you see the message "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't disabled in Settings > General > Restrictions.
Verify that the date and time are set correctly: Tap Settings > General > Date & Time and turn on Set Automatically.
Verify that both parties have an active Internet connection and are connected to a Wi-Fi network or a cellular data connection.
Verify push functionality using Mail or other applications that use this feature. FaceTime uses push notifications to send and receive invitations.
Make sure that you have the correct phone number or email address.
Restart your device.
If using FaceTime over a Wi-Fi network, go to the steps to resolve Wi-Fi network issues.

All tracks unavailable for iMovie

All my tracks became unavailable for my projects after the latest update. Except one single freshly purchased album... Which is a total nonsense - I got it last week but together with another one and there were many others new in my library after I updated iMovie. Even my own songs from GarageBand and elsewhere are protected which is crazy, also many regular imported mp3s.... All of them were ok before the new iMovie.
I believe something went wrong. In the lawyers' heads at least. Or is it something with my library? iCloud?

I'm really confused by your post.
Is this solved now?
Rocka wrote:
Funny is that in a Mac iMovie, there is no such rule of availability.
I am sure you can't edit music from the cloud, it has to be downloaded first.
Also any music that has copy protection should not be able to be edited in iMovie Mac or iOS.
You don't buy the rights to use music in any video you want, you buy the rights to listen to it.
On the other hand, it seems videos you do in Mac iMovie using protected music are not viewable from mobile devices but still can be viewed from a computer. It's all getting quite confusing.
This is totally wrong, sorry.
There is no way your iOS device magically knows that you have pirated or broken copyright on music in your video.
I create commercial content and videos, and so I legally use copyright material and music all the time.
There is no way that my iPad or iPhone can guess when i have used music with rights or without.
If a video cannot play on your iOS device it is more likely you have saved it in the wrong format.
I think publishing lawyers got it wrong - there is no lost revenue from people using their tracks in home videos. We won't be buying any special licences. The music industry is doomed.
It is not the loss of revenue I suspect they are worried about.
And I think that personal use for a home video now and then is not the issue.
Private videos for private use will not get you a fine.
I believe artists have the right to choose what their music is edited to in public though.
Just because you pay $2 for a music track does not give you some right to use it under any video you want.
You can't use it to sell things, or spice up your videos and show them publically, and you can't publish someone elses music on your own video; this includes You Tube as a publisher.
There is plenty of great Creative commons music if you don't want to pay a licence fee.
This is not dooming the music industry at all, it's fair pay and choice of use for artists.
Do you let anyone use your videos or music to add to their videos for free?
Would you mind if I spliced your family or personal video with some nasty imagery?
I would think not.
You say you make music, do you give it away free?
Or once it is released on You Tube or other is it then allowed to be copied and used freely by anyone?
If so then welcome to CC.
You legally do need to buy a special license to use music under video that you publish, this has always been so.

How can I open another iCloud account for each devices with the same apple id

my family has 2 iPhones 1 iPad 1 Macbook and 1 iMac. I had all the devices set up with one iCloud under 1 Apple ID. Now things are getting so mixed up with pictures, videos, calendar, notes and reminders etc. 1 iPhone is also unable to sync due to not having enough storage for all our devices. Someone from Genius Bar said we can have iCloud for each device under 1 Apple ID. I backed up all pics. videos notes important docs to my iMac and MacBook then I turned off all iCloud in all of the devices now I need help to create a new iCloud account at least for my 3 mobile devices to end all the confusion. every time I try to click the button "set up iCloud on this device" I always go back to apple site with step by step by step instruction but I keep going around in a loop. Please help

I'm not sure what they told your at the Apple store, but each Apple ID can only create a single iCloud account. If you want separate accounts for all these devices, they will have to be created using separate IDs. Note: you can do this and still share the same ID for other services such as your iTunes store account. The iCloud ID does not need to be the same as the ID used for other services.
To create an account, go to Settings>iCloud and sign in with a different Apple ID. If you want to migrate a copy of the current iCloud data to the different accounts, start by saving any photo stream photos that you want to keep to your camera roll (unless already there) by opening your my photo stream album, tapping Select, tapping the photos, tap the share icon (box with upward facing arrow), then tapping Save to Camera Roll. If you are syncing notes with iCloud that you want to keep, you'll need to open each of your notes and email them to yourself so you can later copy and paste the text into new notes created in your new account. Then go to Settings>iCloud, tap Delete Account (which only deletes it from this device, not from iCloud; the devices keeping the current account will not be effected by this), provide the password to turn off Find My iDevice and choose Keep on My iDevice when prompted. Then sign back in with a different Apple ID to create your new account and choose Merge to upload your data.

I have one apple ID for multiple devices in my family. I'd like to keep it that way for itunes/app purchases. I would like a simple step 1, step 2, step 3 response on what I need to do to separate all other features like imessage, contacts, emails, etc.

I have one apple ID for multiple devices in my family. I'd like to keep it that way for itunes/app purchases. I would like a simple step 1, step 2, step 3 response on what I need to do to separate all other features like imessage, contacts, emails, etc.
I have been reasearching how to do this on the internet, but I haven't found an easy explanation yet. My family is going crazy over each others imessages being sent to others in the family and not being able to use FaceTime because of conflicting email addresses. I have read that if each person gets their own iCloud account, this would work. However, I need to know what to do after I set everyone up with their own iCloud account. Do I make that the default email address to be contacted or can they still use their hotmail email addresses. Any help- with easy explanation- would be much appreciated!!

We do this in my family now. We have one account for purchases, so it is used to share music and apps (I think that is in Settings/iTunes & App Stores). Each iDevice has this configured.
Then, each of us has our own iCloud account that is configured under Settings/iCloud. That then allows us to have our own Mail/Contacts/Calendars/Reminders/Safari Bookmarks/Notes/Passbook/Photo Stream/Documents & Data/Find My iPhone/and Backup. That Backup piece is pretty sweet and comes in handly if you replace your iDevice. You can just restore from it.
So we all share the Apple Store account but we all have our own iCloud accounts to keep the rest seperate or things like you mentioned are a nightmare.
In answer to what iCloud does for you: http://www.apple.com/icloud/features/
Think of it as an internet based ("cloud") area for all of those items listed in my response. What you need to remember is photo stream only maintans the last 1000 pictures so don't count it as a complete backup solution for your pictures. Even though I rarely sync with a computer these days, I do still try to sync my phone with iPhoto (I have an iMac) so that I have copies of all of my pictures. 1000 may not stretch as far as it sounds.
Message was edited by: Michael Pardee

Same apple id for multiple devices

I have been use the same apple id for multiple devices (both are iPhones running iOS 6 - one is a 4, the other a 4S.) I'd like to sync separate content for each device using the same instance of iTunes (iTunes V 10.7 installed on MacBook running OS X 10.6.8.) Can I assign the second device a separate apple id in odrer to differentiate the content? Thanks for your assistance!

No, a second Apple ID will not work. iTunes can already tell them apart.
When you connect the first iPhone to iTunes, check and uncheck the things you want and Sync.
Do the same with the second iPhone.

My iPhone 4 no longer connects to my car or alarm clock after a recent sync to my computer. The message at I get when trying to. Connect is "this accessory is not optimized for the device" or something like that. Anyone know how to fix this?

My iPhone 4 no longer connects to my car or alarm clock after a recent sync to my computer. The message at I get when trying to. Connect is "this accessory is not optimized for the device" or something like that. Anyone know how to fix this?

Hello there philp_69,
If I understand correctly it sounds like your phone hasnt been recognized in iTunes on your PC since the last couple of updates. I would use the troubleshooting in the following article which will walk you through the steps one by one.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
Thank you for using Apple Support Communities.
All the very best,
Sterling

BBM7 unavailable for my device

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