Been trying since Dec25th to install Quicktime

Got an ipod for my daughter and myself but can't get them to work.
I have tried every suggestion to no avail.
Whenever I have tried to install Quicktime, I get the message, "A newer version is already installed. This installation cannot proceed while the newer version of Quicktime is imstalled."
I have tried deleting and re installing but I can't delete what is there!
Is there an Apple Help Site where I can ask one of their technicians?? Or is anyone out there able to offer me any assistance???
Apple seems to give its customers the benefit of other customers support without handling concerns themselves!!
Pat Mahoney

I had this problem. I found out what version of Quick Time I had then went into this site
http://www.oldversion.com/download.php?idlong=7a937af68e30d6241fe0e3054a781b8a
I installed that version again. By some fluke I could then go into add/remove and uninstall it. There was a window come up which asked me if I wanted to remove all files. I said yes. Then I installed newest version of Quick Time. My itunes then opened as well. I also cleaned my disc and deleted the temp internet files.
Don't know whether this will help.....

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