Been waiting since June for landline connection in...

Despite numerous contacts with BT, I am still no closer to getting a landline installed in my new build home nearly 4 months after I ordered it (having been told it would be sorted within 21 days max). This is despite a letter of complaint and a number of confirmed engineer appointments which have resulted in me sitting in the house twiddling my thumbs for half a day only for no-one to turn up.
I keep getting billed for broadband, which would be fine if I actually had it and today I have learned that the landline number that was allocated to my account has now been given to someone else, which means I am back behind the starting line.
Every contact with BT seems to be an object lesson in total incompetence, including the fact that my issue was passed to the escalation team who closed down the call before it was resolved because the engineers (ever so reliable before that point) had confirmed an appointment (guess what, they didn't turn up again).
Please don't suggest that the developers are at fault here, there have been numerous contacts between them and BT and people up the same street have got their landlines.
What else can I possibly do to just get connected to a telephone line and get broadband. It's not as if I can even choose a different supplier because BT have a monopoly on landline installation.
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Hi utterly_naffed_off
I am sorry that you have had trouble with this.
I will be happy to lend a hand and get this sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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