Being billed for icloud storage we never signed up for.

Who do we contact to stop paying for this?

Hello mebh
Check out the article below for reporting the issue with the purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

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My icloud storage shows the base 15 MB. I am being billed for the second year for $20 for 10MB additional storage. Can't see it

My icloud storage shows the base 15 MB. I am being billed for the second year for $20 for 10MB additional storage. Can't see it on iPad cloud storage section.
Where should it be?

Your current iCloud storage should appear in Settings>iCloud>Storage & Backup when you tap Change Storage Plan. It should also show in Settings>iCloud>Storage & Backup>Manage Storage at the bottom (the available storage gauge).

My purchase does not show on my creative cloud account but i am being billed for it

my purchase does not show on my creative cloud account but i am being billed for it

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
or
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Being billed for a phone I don't even have anymore

I visited Rome at the end of January, where my phone was stolen. I immediately suspended my account, and deferred billing until the account was reactivated. From what I read, the phone would be reactivated in 30 days, but it wasn't. And then I received a bill for the months of February and March. My service is still suspended, and last I looked was suspended until June. I was never notified that even if service wasn't reconnected, I would still have to pay for a phone that I no longer had. Since I'm living in Turkey currently, I can't just call the customer support line, and they seem to have removed the option of support by email. How am I supposed to dispute these charges?!

You are not being billed for the phone, you are being billed for the line of service you purchased on your 24 month contract. You can suspend service for a few months with or without billing. If you suspend with billing, you will continue to be billed but the months left on your contract will continue to count down. If you suspend without billing, you will not be billed, but the months left on your contract will remain constant until the suspension ends. The suspension will automatically end after 3 months, I believe. If you have no intention of using the line, you could pay the remaining ETF to cancel the line. Or, you could cancel any data plans or texting plans or insurance, etc. and get the cost down to around $14 per month and just "ride it out" until the end of your contract.

Being billed for free workspace?

Hi, I think I am being billed for using the free ML workspace, or at least misunderstand why I am being billed a monthly charge for ML.
I see a monthly charge for one ML seat, and have one workspace which was migrate from the preview. The workspace shows as being free under settings. The workspace does not show in the manage.windowsazure.com portal. I can create and delete additional
workspaces.
I was only exploring ML, and wish to cancel the monthly charge. How do I go about that?
Many thanks in advance,
Andrew

Thanks for replying hayling12.
The bit I should of added was "All the customer of BT is facing same problem and it will be fixed within 5 working days no worries"
(my bold and no that's how it was written)
So is it a big problem? And are others being billed incorrectly?
-+-No longer a forum member-+-

Why am I being billed for pandora !!!

Why am I being billed for pandora when u download the app for free

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll normally be most likely to get help with this sort of issue if you ask in the general iTunes forums.
Answering quickly, though, Pandora offers both a free level with ads and a paid level without ads. You apparently subscribed to the paid level. You should be able to unsubscribe via this information:
http://support.apple.com/kb/HT4098
If not, contact Pandora.
Regards.

Why am I being billed for something I did not do

Why am I being billed for something I did not do

Contact iTunes support:
http://www.apple.com/support/itunes/contact.html
Also, look at your purchase history: iTunes>Store>View My Account>Purchase History.
Change your password immediately if you feel unauthorized use of your account.

I'm being billed for itunes that were free

I go and check my purchase history and on the dates that I have billed a dollar on my bank statement I go to my itunes account and it was a free application. Why am I being billed for it if it is free.

Are you adding or changing your credit card details on your iTunes account ? If you are then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
Or is this happening after you've downloaded the apps ? If it is then do the apps allow in-app purchases to be made in them, or do they have auto-renewing subscriptions in them : http://support.apple.com/kb/HT4098 ?

HT3702 how do I cancel an application that I am being billed for monthly that does not work

How do I cancel an application that I am being billed for monthly that does not work anymore?

How to report an issue with Your iTunes Store purchase
iTunes Store: Purchasing and managing auto-renewing subscriptions

The 19.99 charge I am being billed for is for what?

The 19.99 charge I am being billed for is for what? Is that for one year charge?
I have Adobe Pro 9 2010 and use that all the time.

Hi ton4tony,
Please Contact Customer Care so that an agent can help resolve any billing issues with your account.
Best,
Sara

Being billed for self install kit that I never wanted nor received

I am being charged $14.99 for a self install kit that i never wanted. I only had Comcast for a little over a month and being charged $31.04. My original payment was just for internet only and nothing else. I bought my own modem, put it in myself. and everything worked great until i received my bill for $31.04. I have tried multiple times trying to call and talk to someone trying to dispute that charge, but kept getting hung on. One representative i did talk to said he was going to transfer me to billing then hang up on me, his name was Oscar Ext. 5242. I was told that I would have to pay that "collections" payment before I could even talk to someone in billing. I never thought I would have to use a forum to get my issue accross but it seems that if the representatives cannot figure out what to do, they hang up and i can't wait 30-40 minutes of waiting each time to talk to a representative. Please respond quickly as I do want to upgrade my internet speed but I do not want to be charged for something i never wanted or received. I will provide more information if need be.

Ghostflakes-
I am so sorry for the delay! I am sending you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

MY BT COMPLAINT! still being billed for faulty ser...

Good Evening,
I'm not usualy the type of person to complain, however, I feel my hand has been forced by some very unhelpful staff in your customer services department.
I opened my account with BT in January 2010, when the 1st bill arrived you had billed me for a period BEFORE I had recieved any service and also attempted to bill me for a free vision box. this is the only issue that has ever been resolved.
My broadband/vision service has never worked properly, constant connection dropouts, homehub resets, service not available etc etc. several conversations over several months with your staff and an engineer visit, BT have not resolved my issues.
I became aware yesterday, Wednesday 12th May 2010, after running several line quality/speed checks that the maximum speed available to me was 2400 Kbps, yet all results from testing when the line was actually usuable were below 1600 Kbps, despite only being 1 mile away from the exchange. I purchased your services on the assurance from my very 1st telephone call that I would receive a minimum of 8000Kbps and upto 20000 Kbps. My conclusion is your services were mis-sold to me, Had I known about the true capability of my line I would never have ordered BT services.
While I am happy to carry on paying for my landline service, I am not prepared to pay for a non existent broadband/vision service that has never worked as intended since the day it was installed. Despite the many many calls to resolve the issue over the past 4-5 months and an engineer visit, the problems still persist.
What I DO NOT expect, is the rude and obnoxious call center staff that I spoke to this afternoon, After asking to speak to someone in a higher posistion to call me, I felt the need to hangup, and terminate the call before I told her how obnoxious/rude her manner was. I did not get her name, but I'm sure you can pull any records up, if indeed she did make any.
My bill has been paid every month without any problems, yet despite several 'promises' that I would be reimbursed for the lack of service since I had them installed, nothing has transpired and I am now in reciept of yet another bill for services I cannot use.
I have spoken to a very polite/professional young lady in complaints called Janice who has provided me with a reference number for cancellation of my broadband/vision service, yet when I was passed to customer services to resolve the billing issues, the young man who's name I could not understand, was very unhelpful and refused to pass the call onto a supervisor/manager.
My direct debit instruction is now cancelled until BT can provide me with a satisfactory resolution to this matter.

I have recieved a letter today confirming cancellation of my direct debit instruction.
"I Can confirm that this request has now been actioned and you will receive quarterly bills in future."
bloody right it's been actioned, I cancelled it myself!
"However, I would draw your attention to the £68.57 presently outstanding on your account, payment of which is due immediately. Please note that failure to make this payment may result in your telephone service being restricted without further notice."
You mean I am still liable to pay the ADVANCE charges for a broadband/vision service I no longer have! I don't think so. As for restricting my telephone service, don't bother, CANCEL IT INSTEAD! This is now beyond an absolute bloody joke.
If big businesses like BT think they can bully/manipulate the consumer in this way, then they have another thing coming. I have paid you people for 5 months for an unusable service.
This is not something that BT are going to get away with.

Being billed for data plan twice after purchasing Droid X at full retail?

I purchased the Droid X on 7/15 for full retail since I was not eligible for the promotional price. From looking at my receipt, at the time of purchase I also paid $10 for 500 messages, and I paid $29.99 for unlimited email and web data plan. I did this because Verizon requires you to select these options when buying a new phone. This was for an existing line so I was basically upgrading without being eligble for the promotional fee. I wasn't adding a line or signing a new contract or anything. So I paid those fees at time of purchase. I just received my regular verizon bill, which also charged me the $29.99 for my data plan and the $10 for the messages.
Was I billed twice? When I ordered the phone through Verizon Online, does it not transfer that data plan and messages to my bill? Why did I have to pay this to Verizon wireless internet orders if I was also going to be charged it on my bill?
Here is the receipt from ordering the phone:
ORDER DATE: 07/15/10
Mobile Number:           xxx-xxx-xxxx
Contract Renewal:        Month to Month
                                                                          Due Now
Equipment Upgrade:
1         Motorola DROID X                                                 $569.99
         Service Feature(s):
         500 messages PLUS Unlimited Mobile to Mobile Messaging           $10.00
         Decline Insurance
         Unlimited Email & Web for Smartphones (personal email).          $29.99
And here is my regular bill:
AC Family SharePlan 1000 Add'l Line 08/04 - 09/03   9.99
Email & Web for SMARTPHONE 07/16 - 08/03            18.38
Email & Web for SMARTPHONE 08/04 - 09/03            29.99
500 MSG Allowance + UNL IN MSG 07/16 - 08/03         6.13
500 MSG Allowance + UNL IN MSG 08/04 - 09/03        10.00
250 Message Allowance Refund 07/16 - 08/03          -3.06

Glad you got it sorted - I read through your entire bill summary and was framing my reply ....but then I see you figured it out on your own. Have agreat weekend!

BB Talk - being billed for free calls - anyone els...

Well, where to start
Last month I was billed for a BBT call that should of been free. It was only 23p, but it's my money and not BT's. Called and used live chat - all sorted
Checked my usage for this month - BILLED AGAIN for free BBT calls.
Called BT this morning and got through to a guy whom didn't have a clue, that insisted that I was credited over £15 for my incorrectly charged BBT call last time - erm that'll be the 23p then, plus couldn't grasp what I was saying, then transferred me to the customer options team - erm even the guy on this team had no idea why billing would transfer me to them as they couldn't access the account from their system. We agreed to end the call there as we'd both of been wasting our time
The online usage doesn't tally either. It states 14 calls made and the recent usage (graph page) clearly shows only 9 calls were made.
But the page that gives the breakdown of the numbers called FAILS to load every time. Live chat have told me that ALL BT customers are affected and nobody can see their actual breakdown for their BBT account. I've copied and saved the conversation.
I have it in writing that my bill will be amended to reflect this error
So check your usage and your bill. Then please let me know if you too are being billed incorrectly and can you access the recent calls page for your BBT number
Thanks
-+-No longer a forum member-+-

Thanks for replying hayling12.
The bit I should of added was "All the customer of BT is facing same problem and it will be fixed within 5 working days no worries"
(my bold and no that's how it was written)
So is it a big problem? And are others being billed incorrectly?
-+-No longer a forum member-+-

Why am I being billed for e-mail when I have a BT ...

We moved back to BT for Broadband and TV so I could retain my BT email without having to pay extra for it, but I am still being billed. Why is this?

If you were paying for BT Premium email you would need to cancel it if you no longer want it. It will not automatically be cancelled when you become a BT customer. Call BT on 0800 111 4567.
Before doing that make sure that the email address is linked to your BT Broadband account. See link how to do that.
http://bt.custhelp.com/app/answers/detail/a_id/44864/~/bt-mail%3A-can-i-link-my-existing-email-addre...

Being billed for icloud storage we never signed up for.

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