Being billed for self install kit that I never wanted nor received

I am being charged $14.99 for a self install kit that i never wanted. I only had Comcast for a little over a month and being charged $31.04. My original payment was just for internet only and nothing else. I bought my own modem, put it in myself. and everything worked great until i received my bill for $31.04. I have tried multiple times trying to call and talk to someone trying to dispute that charge, but kept getting hung on. One representative i did talk to said he was going to transfer me to billing then hang up on me, his name was Oscar Ext. 5242. I was told that I would have to pay that "collections" payment before I could even talk to someone in billing. I never thought I would have to use a forum to get my issue accross but it seems that if the representatives cannot figure out what to do, they hang up and i can't wait 30-40 minutes of waiting each time to talk to a representative. Please respond quickly as I do want to upgrade my internet speed but I do not want to be charged for something i never wanted or received. I will provide more information if need be.

Ghostflakes-
I am so sorry for the delay! I am sending you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

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I am being billed for premium messaging and I've never used it.

I received my verizon bill last month. Noted I was charged $19.98 for premium messaging under Data. This showed up on my statement for my one phone - 989-600-7940. I've never used premium messaging for data on any of my phones. I want my bill adjusted.

vtx1800sba wrote:
I received my verizon bill last month. Noted I was charged $19.98 for premium messaging under Data. This showed up on my statement for my one phone. I've never used premium messaging for data on any of my phones. I want my bill adjusted.
Welcome to the community, vtx1800sba!
Thank you for making us aware of potential billing errors. Please be cautious about posting your cell phone number here or anywhere online. (To protect yourself and the billing on your account).
Let me add to what the community posted by explaining that a premium SMS is a premium message service above the standard texting on your plan. It allows special daily/weekly/monthly services, whether it be horoscopes, ringtones, jokes-of-the-day, reality television voting, etc.
If this issue has not already been addressed please PM me your name and contact number so I can help in resolving this issue.
Thank you again!

I'm being billed for itunes that were free

I go and check my purchase history and on the dates that I have billed a dollar on my bank statement I go to my itunes account and it was a free application. Why am I being billed for it if it is free.

Are you adding or changing your credit card details on your iTunes account ? If you are then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
Or is this happening after you've downloaded the apps ? If it is then do the apps allow in-app purchases to be made in them, or do they have auto-renewing subscriptions in them : http://support.apple.com/kb/HT4098 ?

HT3702 how do I cancel an application that I am being billed for monthly that does not work

How do I cancel an application that I am being billed for monthly that does not work anymore?

How to report an issue with Your iTunes Store purchase
iTunes Store: Purchasing and managing auto-renewing subscriptions

Haven't received a self-install kit yet.

I upgraded my service on 7/30/15 and I was told I would receive my self install kit in "3-5 days".
Tomorrow is the 5th day and I still haven't received the tracking number, or the confirmation email that it was shipped.
I called customer care yesterday for the tracking number, they said they wouldn't have it for 10 days, which would be after I already have it.
I tried calling again today since my UPS MyChoice dosen't have anything about a label being created or anything being shipped (nor does USPS, or FedEx). Spoke with customer care, she said I need to wait five days. I explained that I have UPS MyChoice, no label was created so I wouldn't have it tomorrow. She pulled up the account and then she said it was coming tomorrow, I asked for the tracking number which she couldn't provide. A few minutes later she then sent another self install kit. Now, if it was definitely coming tomorrow, why would she need to place another order for another kit?
So i'm assuming it was never coming tomorrow?
Can someone look and see if it is or isn't? UPS dosen't leave packages at our house without someone being home. If I have a tracking number they give you a 4 hour window of their arrival time. So a tracking number would be great to have instead of the time frame of between tomorrow and next week sometime...
There should also be a section in the MyXfinity to track and see placed orders like there use to be on comcast's old website.

ryrycun wrote:
As expected. No install kit like they said.
Called again, "should" be here Tuesday.
They failed to mention that they just created another new order yesterday, and chagred me for shipping, when the first one I agreed to, shipping was waved.
I apologize for the trouble you are having with this. I do see that a new order was submitted and is still awaiting fulfilment from our warehouse, from the information that I show here. Can you send me a private message with the address? I will make sure we wave any shipping charges for the trouble. -FC

Self install kit and failed video sik charges

My Comcast bill this month had a $15 charge for a "self install kit" and a $40 charge for “failed video sik”. Yes I was sent a self-install kit, but did not order one. I drove to the local Comcast office some 30 miles away to return it to unopened. What I did order was a cable card, which I picked up at the local Comcast office. After a full week of unsuccessful online troubleshooting and two 60 mile round trip visits to the Comcast office to exchange cable cards, it was suggested that a technician come out to my house. On 3/13 the technician arrived and after 5 minutes determined my issue was a "trap" on my cable line. After he removed it the cable card started working immediately. So after wasting a week of my time and two trips to the Comcast office you all reward my good nature by charging me $55. I can understand that there can be difficulties in setting up a new service, but I should not be charged when those difficulties were on your end not mine.

I am so frustrated right now. I also got a SIK charge on my new account with Comcast. I signed up with Comcast about 3 months ago. I am so busy, I didn't install
The equipment for about 6 weeks. I finally did it, but was unable to get the video to work. I called the customer Service multiple times. I even spoke to the technical department. They were unable to help me. After multiple phone calls I was told that I needed to have a technician come to my house. I said I did not want to pay for a technician. The customer service person said there would be no charge since it was not my fault. After two missed appointments the technician finally showed up. He was a very nice young gentleman who looked over my installation of my equipment and said I did a good job. The problem was the box was defective. It was not registered to my account.
The technician went to his vehicle and got a different box. He hooked it up, registered it to my account and it worked beautifully. He explained to me that the cable box that was originally sent out to me was defective. It had never been registered to my account. He apologized multiple times and left.
I just opened my newest bill from Comcast. To my surprise I had a $50 charge that says failed video S I K. I immediately called Comcast customer service. After speaking to one customer service rep And explaining the whole situation, she offered me one month free premium channel. I reminded her that this $50 charge was unfair since it was not my fault due to a bad installation. The problem was that Comcast sent me a defective cable box. She said she could not do anything for me and the $50 charge would remain on my bill and need to be paid as soon as possible. So I asked to speak to her supervisor.
The supervisor listened to the entire story about my defective cable box. He seemed very uninterested in the problem and simply stated that Bill will remain the same. He told me, "You'll need to pay the $50 as I'm not going to take it off your bill." I let him know that this was very unfair. And it felt a little bit like a scam to get money out of customers who are stuck. He was basically Unconcerned and pretty rude about the problem and let me know I had no alternatives.
So here I am...one more unhappy Comcast customer complaining about what has happened so many others. I just feel it's a real injustice for them to hit me with a $50 charge when it wasn't my problem to start with. They sent me defective equipment. I was never given the option just to mail back the cable box and receive a new one. They also never mentioned a $50 charge for the technician to come out to my home.
I don't know what else to do. Most companies, when you call customer service, they can understand the logic of a problem like this and they address it because they care about their reputation in the community. It's sad that this Company has become calloused to the needs of the customer.
I wish someone from Comcast would help me, as I love the high speed internet........

Service Upgrade & Self Install Kit Tracking

After incorrect installation fees were put onto my first online order, I let an online chat representative convince me that the best way to fix the issue would be to redo the order with a better deal. I was worried about losing my installation appointment for the order, but they assured me that they would send me a self install kit and it would arrive before my original install date (which was the 8th). I received my order confirmation e-mail but never received any actual way of tracking hte order or the self install kit. Is there anyway to do this? Any order status?

Hello patriotsfan82,
I have sent you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

Being billed for free workspace?

Hi, I think I am being billed for using the free ML workspace, or at least misunderstand why I am being billed a monthly charge for ML.
I see a monthly charge for one ML seat, and have one workspace which was migrate from the preview. The workspace shows as being free under settings. The workspace does not show in the manage.windowsazure.com portal. I can create and delete additional
workspaces.
I was only exploring ML, and wish to cancel the monthly charge. How do I go about that?
Many thanks in advance,
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Thanks for replying hayling12.
The bit I should of added was "All the customer of BT is facing same problem and it will be fixed within 5 working days no worries"
(my bold and no that's how it was written)
So is it a big problem? And are others being billed incorrectly?
-+-No longer a forum member-+-

Being billed for a phone I don't even have anymore

I visited Rome at the end of January, where my phone was stolen. I immediately suspended my account, and deferred billing until the account was reactivated. From what I read, the phone would be reactivated in 30 days, but it wasn't. And then I received a bill for the months of February and March. My service is still suspended, and last I looked was suspended until June. I was never notified that even if service wasn't reconnected, I would still have to pay for a phone that I no longer had. Since I'm living in Turkey currently, I can't just call the customer support line, and they seem to have removed the option of support by email. How am I supposed to dispute these charges?!

You are not being billed for the phone, you are being billed for the line of service you purchased on your 24 month contract. You can suspend service for a few months with or without billing. If you suspend with billing, you will continue to be billed but the months left on your contract will continue to count down. If you suspend without billing, you will not be billed, but the months left on your contract will remain constant until the suspension ends. The suspension will automatically end after 3 months, I believe. If you have no intention of using the line, you could pay the remaining ETF to cancel the line. Or, you could cancel any data plans or texting plans or insurance, etc. and get the cost down to around $14 per month and just "ride it out" until the end of your contract.

BB Talk - being billed for free calls - anyone els...

Well, where to start
Last month I was billed for a BBT call that should of been free. It was only 23p, but it's my money and not BT's. Called and used live chat - all sorted
Checked my usage for this month - BILLED AGAIN for free BBT calls.
Called BT this morning and got through to a guy whom didn't have a clue, that insisted that I was credited over £15 for my incorrectly charged BBT call last time - erm that'll be the 23p then, plus couldn't grasp what I was saying, then transferred me to the customer options team - erm even the guy on this team had no idea why billing would transfer me to them as they couldn't access the account from their system. We agreed to end the call there as we'd both of been wasting our time
The online usage doesn't tally either. It states 14 calls made and the recent usage (graph page) clearly shows only 9 calls were made.
But the page that gives the breakdown of the numbers called FAILS to load every time. Live chat have told me that ALL BT customers are affected and nobody can see their actual breakdown for their BBT account. I've copied and saved the conversation.
I have it in writing that my bill will be amended to reflect this error
So check your usage and your bill. Then please let me know if you too are being billed incorrectly and can you access the recent calls page for your BBT number
Thanks
-+-No longer a forum member-+-

Thanks for replying hayling12.
The bit I should of added was "All the customer of BT is facing same problem and it will be fixed within 5 working days no worries"
(my bold and no that's how it was written)
So is it a big problem? And are others being billed incorrectly?
-+-No longer a forum member-+-

The 19.99 charge I am being billed for is for what?

The 19.99 charge I am being billed for is for what? Is that for one year charge?
I have Adobe Pro 9 2010 and use that all the time.

Hi ton4tony,
Please Contact Customer Care so that an agent can help resolve any billing issues with your account.
Best,
Sara

HT204088 I was billed for a rented movie that never completely down loaded and I never was able to view. How do I get reimbursed???

I was billed for a rented movie that never completely down loaded and I never was able to view. How do I get reimbursed???

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

My purchase does not show on my creative cloud account but i am being billed for it

my purchase does not show on my creative cloud account but i am being billed for it

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
or
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Why am I being billed for pandora !!!

Why am I being billed for pandora when u download the app for free

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll normally be most likely to get help with this sort of issue if you ask in the general iTunes forums.
Answering quickly, though, Pandora offers both a free level with ads and a paid level without ads. You apparently subscribed to the paid level. You should be able to unsubscribe via this information:
http://support.apple.com/kb/HT4098
If not, contact Pandora.
Regards.

Why am I being billed for something I did not do

Why am I being billed for something I did not do

Contact iTunes support:
http://www.apple.com/support/itunes/contact.html
Also, look at your purchase history: iTunes>Store>View My Account>Purchase History.
Change your password immediately if you feel unauthorized use of your account.

Being billed for self install kit that I never wanted nor received

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