Self install kit and failed video sik charges

My Comcast bill this month had a $15 charge for a "self install kit" and a $40 charge for “failed video sik”. Yes I was sent a self-install kit, but did not order one. I drove to the local Comcast office some 30 miles away to return it to unopened. What I did order was a cable card, which I picked up at the local Comcast office. After a full week of unsuccessful online troubleshooting and two 60 mile round trip visits to the Comcast office to exchange cable cards, it was suggested that a technician come out to my house. On 3/13 the technician arrived and after 5 minutes determined my issue was a "trap" on my cable line. After he removed it the cable card started working immediately. So after wasting a week of my time and two trips to the Comcast office you all reward my good nature by charging me $55. I can understand that there can be difficulties in setting up a new service, but I should not be charged when those difficulties were on your end not mine.

I am so frustrated right now. I also got a SIK charge on my new account with Comcast. I signed up with Comcast about 3 months ago. I am so busy, I didn't install
The equipment for about 6 weeks. I finally did it, but was unable to get the video to work. I called the customer Service multiple times. I even spoke to the technical department. They were unable to help me. After multiple phone calls I was told that I needed to have a technician come to my house. I said I did not want to pay for a technician. The customer service person said there would be no charge since it was not my fault. After two missed appointments the technician finally showed up. He was a very nice young gentleman who looked over my installation of my equipment and said I did a good job. The problem was the box was defective. It was not registered to my account.
The technician went to his vehicle and got a different box. He hooked it up, registered it to my account and it worked beautifully. He explained to me that the cable box that was originally sent out to me was defective. It had never been registered to my account. He apologized multiple times and left.
I just opened my newest bill from Comcast. To my surprise I had a $50 charge that says failed video S I K. I immediately called Comcast customer service. After speaking to one customer service rep And explaining the whole situation, she offered me one month free premium channel. I reminded her that this $50 charge was unfair since it was not my fault due to a bad installation. The problem was that Comcast sent me a defective cable box. She said she could not do anything for me and the $50 charge would remain on my bill and need to be paid as soon as possible. So I asked to speak to her supervisor.
The supervisor listened to the entire story about my defective cable box. He seemed very uninterested in the problem and simply stated that Bill will remain the same. He told me, "You'll need to pay the $50 as I'm not going to take it off your bill." I let him know that this was very unfair. And it felt a little bit like a scam to get money out of customers who are stuck. He was basically Unconcerned and pretty rude about the problem and let me know I had no alternatives.
So here I am...one more unhappy Comcast customer complaining about what has happened so many others. I just feel it's a real injustice for them to hit me with a $50 charge when it wasn't my problem to start with. They sent me defective equipment. I was never given the option just to mail back the cable box and receive a new one. They also never mentioned a $50 charge for the technician to come out to my home.
I don't know what else to do. Most companies, when you call customer service, they can understand the logic of a problem like this and they address it because they care about their reputation in the community. It's sad that this Company has become calloused to the needs of the customer.
I wish someone from Comcast would help me, as I love the high speed internet........

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Service Upgrade & Self Install Kit Tracking

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Hello patriotsfan82,
I have sent you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

Haven't received a self-install kit yet.

I upgraded my service on 7/30/15 and I was told I would receive my self install kit in "3-5 days".
Tomorrow is the 5th day and I still haven't received the tracking number, or the confirmation email that it was shipped.
I called customer care yesterday for the tracking number, they said they wouldn't have it for 10 days, which would be after I already have it.
I tried calling again today since my UPS MyChoice dosen't have anything about a label being created or anything being shipped (nor does USPS, or FedEx). Spoke with customer care, she said I need to wait five days. I explained that I have UPS MyChoice, no label was created so I wouldn't have it tomorrow. She pulled up the account and then she said it was coming tomorrow, I asked for the tracking number which she couldn't provide. A few minutes later she then sent another self install kit. Now, if it was definitely coming tomorrow, why would she need to place another order for another kit?
So i'm assuming it was never coming tomorrow?
Can someone look and see if it is or isn't? UPS dosen't leave packages at our house without someone being home. If I have a tracking number they give you a 4 hour window of their arrival time. So a tracking number would be great to have instead of the time frame of between tomorrow and next week sometime...
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ryrycun wrote:
As expected. No install kit like they said.
Called again, "should" be here Tuesday.
They failed to mention that they just created another new order yesterday, and chagred me for shipping, when the first one I agreed to, shipping was waved.
I apologize for the trouble you are having with this. I do see that a new order was submitted and is still awaiting fulfilment from our warehouse, from the information that I show here. Can you send me a private message with the address? I will make sure we wave any shipping charges for the trouble. -FC

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Ghostflakes-
I am so sorry for the delay! I am sending you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

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I have the modem router address and the MAC number
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https://bbs.archlinux.org/viewtopic.php … 4#p1082344

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Sorry to hear about the loss of your home. We would like to help out with your move order. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
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**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Section "Device"
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Problem persists. I get an error installing lib32-libdrm-git:
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Last edited by hypertyper (2012-01-11 10:40:28)

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Thank You in advance.

Ok.
#1 Try going to https://activate.verizon.net/launch/welcome
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If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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@rick_a_shae
I am sorry for your troubles. I have sent you a private message to assist you further.

Self install kit and failed video sik charges

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