Best buy lost my mail order package

Oct. 30 I place an order of 3x canon flashes. UPS showes it was deliverd on Nov 3. I never recieved the package when I got home from work that day. Call Best Buy on Nov. 4 at 9am to see wheres my package. Best Buy rep. then told me that it'll take 5 to 8 days for investigation and someone will be contacting me within 72 hours. 72 hours has past and I contacted Best Buy again. They told me the case was being transfer to the lost and late department and had no other info. I then waited another couple days and still no call. I again had to contact Best Buy for the 3rd time. This time they told me sorry for not getting in touch with me but they have now started the investigation..It took them a week to start this investigation. I was told this will take another 5 to 8 business days for an answer. Nov. 12 still no call from Best Buy. So I again had to contact them. Was told it's still under investigation and I will get a answer in a week. Nov. 20 still no call. contacted Best Buy again and was on hold for 30 mins to get and answer that she will call me back in 30mins because of system being down. I'm writing this while I'm wating for them to call me back. Hopefully I'll get a straight answer this time as to wheres my package and how Best Buy is going to resolve this.
I'm just loosing my patients with Best Buy Customer Service.
Will keep this thread updated!!!
I don't know why am I getting the run around like a fool, buts that's whats happening.
Case was push back a week for no reason.
No phone calls
No Emails
No merchandise
No nothing.
Worst customer service I had ever dealt with. Sad this is coming from a big box store..

Hello steven838,
I was very disappointed to read of your numerous unfulfilling encounters in trying to resolve the delivery failure you experienced. Seventeen days would be a strain on anyone's patience and I apologize for your having to cope with this. We strive to provide superior service and I very much regret that we didn't live up to that aspiration for you.
I'm was gratified to read that your order is being reshipped, but disheartened that this experience may influence your future online shopping destination. It is my hope that you will one day give BestBuy.com another chance to win you over.
Please know that I'm very grateful that you took the time to write to us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Best Buy Order Glitch, Customer Service Terrible!

Placed two orders this morning. The first one went through just fine. Placed second order for $45. When I submitted it I received message "Oops! There was a glitch, please call 1-888-Best-Buy to complete your order". It did not provide an order number, however, it DID remove the $45 from my gift card. I was placed on hold a half dozen times, transferred several and actually "oops-hung up on because we don't know how to fix it" twice. The last representative actually acted like she was going to remedy the situation but ultimately lied. She told me that she "confirmed" the glitch and that it would "fix itself" in TWO hours". We'll it has now been FIVE hours and no order and the funds are still missing from the gift card. Tried calling again but was placed on hold AGAIN and was disconnected by the representative. This is ridiculous! It is their system yet they can't seem to figure it out, yet it's my problem and I am expected just to wait?? Not to mention how long the item I am trying to be will be on sale?? I always have some problem when ordering from Best Buy which is why I will not sit quietly this time. I will reach out to the Better Business Bureau in the morning if their "glitch" does not resolve itself today. - j. {removed per forum guidelines}

Hello J.,
I was very disheartened to read about your BestBuy.com order failing to process properly, and even more so by your description of your call-in experience. Certainly your call was not handled in the most efficient manner and I apologize for your having to cope with such an unsatisfying situation.
I will be more than happy to look into your concerns and do my best to resolve them as promptly as possible, but will need some additional information to begin. Please watch for a private message from me. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the upper right of this page.
I'm grateful that you brought this to our attention and look forward to working with you.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Destiny Limited Edition Pre-order and My Best Buy

If you pre-order Destiny on any console, you get a $10 certificate. Does this apply to the limited edition version as well?

Hi sbauer318,
With the recent additions of the Limited and Ghost Editions of Destiny, it’s no surprise there would be questions about your My Best Buy benefits when pre-ordering the different versions! Like everyone else, I’m pretty excited to check out Destiny, although I only went with the Standard Edition. I’m beginning to wonder if I should have splurged for at least the Limited Edition.
To answer your question, yes, the Limited Edition should also apply to the $10 My Best Buy Reward Certificate bonus when pre-ordering with Best Buy. To my knowledge, all physical versions of Destiny, including the Ghost and Limited Edition, qualify for the promotion.
If you’re yet to get your pre-order in, I’d suggest heading over to the Destiny page on BestBuy.com and doing so while the Limited Editions are still available! Also, please feel free to let us know if you have any other questions.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

BEST BUY DELIVERIES ON MONDAY AND WEDNESDAYS ONLY

I again talked to someone at the my local Best Buy store about the status of my Phone 5. I was told again that they have not received any Sprint or Verizon Phones. The next time I should check is this coming up Monday Sept 24 or Wednesday Sept 26th; these are their next delivery dates. The only reason I went through Best Buy is because of their Phone Freedom program they advertised in January and February of this year. I am so disappointed with this whole experience. This is my fist and last time pre-ordering. I will not ever go through this experience again with Best Buy. I will order directly from my carrier.

tpack37 wrote:
I again talked to someone at the my local Best Buy store about the status of my Phone 5. I was told again that they have not received any Sprint or Verizon Phones. The next time I should check is this coming up Monday Sept 24 or Wednesday Sept 26th; these are their next delivery dates. The only reason I went through Best Buy is because of their Phone Freedom program they advertised in January and February of this year. I am so disappointed with this whole experience. This is my fist and last time pre-ordering. I will not ever go through this experience again with Best Buy. I will order directly from my carrier.
You are incorrect sir. Stores can receive trucks on any day except sunday. My store receives trucks on different days @ different time. You guys really gotta be patient.
I am a member of leadership at a Best Buy store. I deal directly with the Customer Service aspect of the business. Customer satisfaction is my #1 priority. All posts are my own opinion and do not reflect the official views of Best Buy, unless otherwise stated.

Packaged Lost. UPS will only talk to Best Buy.

I placed an order on 7/28 for a game to be shipped to Washington. According to the recepient (and the tracking) UPS has lost the package at one of their facilities, and will not talk to me or the recepient, only Best Buy.
I assume that this may be a common thing and you guys already have a delegated process, but I just wanted to make complete sure that you guys were aware. Please let me know if there is any additional information you require.
Thanks.

Hello Mabrahams85,
Lost packages are the worst! While it certainly doesn’t happen very often, it can definitely ruin someone’s day. In these circumstances, we would have UPS initiate an investigation to see what happened with your order. This normally takes around 7 to 10 business days.
Having said that, I was able to locate your account using the e-mail address you used to register for the forum and have sent you some information. Please make sure to check your private messages when you have the chance to do so by signing into the forum and then clicking on the envelope icon in the upper right-hand corner of the page.
Regards,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Appliance Delivery Not Doing What They Said They Would Do. Order Cancelled.

I recently purchased a refrigerator from bestbuy.com and chose the option to have it delivered on Tuesday the second of December (today). I received an order confirmation e-mail from best buy on the day of purchase (November 28) which stated the following (taken directly from the e-mail):
The scheduled appointment date of your item(s) below is Tuesday, December 2, 2014
We'll call you by 9PM the night before your appointment with an estimated arrival time window at the phone number(s) you provided at the time of purchase (with either live or pre-recorded calls).
Thank you for shopping with us.
Sincerely,
Karalyn Sartor
Vice President Customer Care
Yesterday, on Monday the 1st of December, I got a knock on the door from the Best Buy delivery team. They had my refrigerator and were here to deliver it. I was not ready for them to deliver the refrigerator at that time, at all, as I was not expecting it. I asked the driver to please deliver it on the scheduled date. The change in scheduling happened without a postive notification.
I checked afterward and saw that their was en e-mail sent during the evening of November 30 informing me that the refrigerator would be delivered on Monday the 1st. This e-mail was in my spam folder and I did not see it. I did not expect it either as I was under the impression that I would be called by phone prior to delivery (as stated in the original purchase confirmation e-mail). So some mistake/change in scheduling happened. Not a big deal to me.
Thirty minutes ago I called the 1-888 number mentioned in the e-mail to inquire about what time I could expect my refrigerator to be delivered. I was told it was rescheduled for December 20th, which is not acceptable to me.
I was told the earliest delivery date that they could honor would be for monday the 8th of December. That is unacceptable to me as well. I was advised I had no other options for delivery other than to receive it on the 8th of December, 6 days after the aggreed upon delivery date.
In the end I cancelled the order. As a customer I do not like to be treated this way (to be told one thing at first (delivery date and that I would be called by phone), to have that one thing change, and to not be told in a *reasonable* manner that the one thing had changed.
Best Buy customer service, If you would like to contact me you have my e-mail address. You also have my correct phone number for calling me, which your system verified when it looked up my order by phone. Until then, please consider me an unsatisfied customer that will look very closely at other buying options for all my future appliance and home electronics needs.
Thank You.
P.S. - The person I spoke to on the phone to inquire about and cancel my order was very courteous and professional.

To Whom It May Concern,
I posted earlier regarding a refrigerator delivery problem. http://forums.bestbuy.com/t5/Delivery-Installation/Best-Buy-Appliance-Delivery-Not-Doing-What-They-S...
I've since read a few of the other posts and think I see some common issues that many others have been having:
1. Not calling the customer. We (customers) expect someone will call us the day before a scheduled delivery date to confirm the item is being delivered and approximately what time to expect it. The confirmation e-mail you send even states that this will happen.
2. Not notifying the customer regarding changes. We (customers) expect someone will notify us if delivery dates are changed. This is especially important if the delivery date has been moved forward, as in my case. My particular problem would have been avoided entirely if someone from Best Buy would have notified me that the refrigerator I ordered would arrive one day ahead of schedule. An e-mail is not a good enough notification when you move the shipping date forward. How do you even know I have read/received it and will be home?
3. Not working with the customer. I've read a few forum posts where some mistake has happened, and now shipping is delayed by a signifcant amount of time (a week or more). If you (Best Buy) had some better way of working with whoever does your delivery for you, things would be better.
In my example the original delivery date was for today (Dec 2nd). You decided to deliver a day early on the 1st without making sure I knew you were coming on a differnet day than scheduled. So I wasn't ready. At this point I believe you (Best Buy) should have tried to correct this by rescheduling the delivery so that it happened on the original delivery date, December 2nd. You could have also arranged to deliver it later that same day, I would have been ok with that and had time to make things ready. Instead the delivery got rescheduled for the 20th of December by the system, and your customer service could only move it up to December 8. In a situation like this I think it would be better if you worked more with the customer (pay a driver an hour or two of overtime to get the goods delivered on the day you said you would or delay someone else who placed their order after I placed mine). Instead I was given one and only option, delivery on December 8.
In the end I took the other option, cancelling my order. You have lost my business on this sale and I now have a lower opinion of Best Buy as a company and a brand than I did before. This could have been avoided if you did any of the above three things.
Thank you for your time.

Order shipped from best buy but not received by UPS

Hi, last Thursday the 19th i purchaced a new laptop from Bestbuy.com and on Friday it said it had shipped. Its now the end of the 25th and when i go to UPS to look at my tracking number it still says that a UPS shipping label has been created and that the tracking data would be updated when its received at their facility. It has said that since Friday. I really need to know when my package will be received so that i can take time off to sign for it. I had called both best buy and UPS and UPS said they cant help me because they dont have it and Best Buy said they can't help me because it was shipped and out of thier hands. I really just need to know where it is but at the moment it is lost in limbo. If anyone there could please look into where my package is so that UPS could update me with a delivery date it would be greatly appreciated. Thanks in advance.
Solved!
Go to Solution.

Hello Ianman0,
Having a package show as shipped, yet the tracking details show the carrier hasn't picked it up yet would be quite disconcerting! I'm glad you've reached out to us and seem to have already attempted to sort this out on your own. Using the information you registered with the forum, I was able to locate the order and review the shipping details on our end, as well as the tracking information on UPS.com. Unfortunately, I do see that it doesn't appear to have been picked up from us.
That being said, I see it is a special order item being fulfilled by a vendor and will be reaching out to the appropriate team to research this issue. As soon as I have more information for you, I will make sure to reach out to you right away! In the meantime, if you have any questions or other concerns, please feel welcome to contact me.
Best regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

It's 6-2 ordered iphone 5-24, I WORK during day, & Best Buy won't allow me to pick up at UPS?

This is CRAZY. I ordered a phone on May 24, to give as a gift on June 4; today is June 2.
The phone was shipped and the First Delivery Attempt was made last Thursday...I saw the form and figured like the OTHER carrier I could sign and leave the form and my phone would be left for me on Friday - WRONG.
On Friday, I received attempt #2 of the delivery - with a note that after the 3rd attempt the phone would go back to Best Buy.
So, on Friday night, I called UPS to setup a pick-up - this way I'd pick it up after work on Friday....NO GO because BEST BUY does NOT allow the option of allowing its shipping customers to PICK UP THE PACKAGE AT THE UPS OFFICE.
Supposedly if I signed up for the UPS My Choice Program, I could use the "will call" option and pick up the phone..so i created a UPS My Choice account....only to see that i do NOT have the Ship to another address option OR the Pick up at UPS option. I can only wait until the package is rejected by me a 3rd time - because I work during the day - and then it will be sent BACK to BEST BUY. That helps a lot in having a phone here to give as a gift on June 4 - the day after tomorrow.
UPS told me tonight that only Best Buy has the ability to lift the "no pick-up at UPS" stipulation, so I should call them. After being told I'd be helped twice (and only being transferred into the waiting cue - for a total of 30 minutes), I finally got a girl who told me I just needed to go to the web site and sign up for UPS Mychoice (but THIS time, sign up for MyChoice on the BEST BUY website). Then, I'd just click on will call and schedule the package to be picked up by me "anytime" i choose. Sounds great, huh? If only that option really existed, what a wonderful world it would be.
BEST BUY, why don't you tell your customers they MUST BE HOME or have a neighbor who is home during the day or their package will ultimately be UNTOUCHABLE until it is shipped back to Best Buy, only to be of absolutely no use to the purchaser. Doesn't MOST of the world work and expect they can either sign a Signature Form and delay the delivery one day if they choose this approach OR pick it up at UPS AFTER WORK?
I asked tonight if the Best Buy rep could just tell UPS to send the pacakge back to the Best Buy and then transfer my order to a Store Pick-up so I could stop by the Best Buy Store tomorrow and get the iphone. She said she'd gladly do a store order but I'd have to pay for the store pick-up and then my money would be refunded after they recieve my package back.
And the very best part of all of this? Verizon has had my info and been charging me since May 24 - when I ordered this. So Best Buy gods..if you're reading this...I need an iPhone 5S - preferably the one I paid for on May 24 - and i need it by WEDNESDAY, June 4....and I"m willing to DRIVE my car to pick it up....just tell me where to go and I will....
Tonight, UPS told me to call

Dear mkunz,
I can understand your frustration. I have elected for the option to pick up an item from a UPS location when missed upon delivery before; it is definitely a convenient option when working around a work schedule. I apologize that this option wasn’t available to you for your phone purchase.
We do understand that people have to work and this is why we allow three opportunities for you to receive the product. I see that AWBrown has submitted an idea to ideaX page asking us to look into reevaluating this process. Using your email address you have supplied here on the forums, I was able to look up your order. Based on the tracking information, it appears that you successfully received the phone on 06/03/2014.
If this is not the case, please let me know!
Thanks for reaching out,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Just Lost a Long Time Customer

I am sharing this with the community and Best Buy to showcase the epitome of poor customer service as it relates to a "one-size-fits-all" policy, to warn others, and to tell Best Buy that they've lost a good customer.
On Black Friday, I purchased a new LG 55" LED TV on bestbuy.com. The TV was to be placed in my gameroom which was being remodeled. Like a good boy, I also purchased the geeksquad protection program just in case something were to happen in the future. The television arrived a week later on 12/6. Being that I was not ready to install the TV, it sat in the same place that the drivers placed it until 2 days ago when I opened it for installation.
The television screen was completely shattered. I immediately called best buy Customer Care, and they relayed to me their policy that unless you open the package within 14 days, there is nothing they could do. I told them that I understood that this policy is designed to prevent fraud, which unfortunately I'm certain they deal with all of the time. I did explain however, that the plastic and stickers are still all over the TV and that the screen is shattered from the bezel outward, indicating a squeeze or shipping impact from the side. They did not care.
I called Geed Squad to see if my protection program covered this, they gave me the same story essentially saying that had I opened it within 14 days I could have returned it, but that the plan I bought didn't cover cracked screens.
I went to my local store, where employees relayed to me that they are aware of shipping damages occurring all of the time. They apologized to me and tried to find a way to help me, however given the current policy, they were also unable to help while AT LEAST telling me that they believed that I did not cause the damage myself. In fact, one employee told me that this same exact thing happened to them, and Best Buy wouldn't help them, an actual employee of the company. Nice huh?
LG will not do anything to help me either, stating that it would be on Best Buy to cover the damages somehow.
Again, I understand the intent with these policies and unfortunately dishonest people game the system and ruin it for honest people. That said, this is a one-size-fits-all policy that in this case has failed a long time customer.
I have made many big ticket purchases via Best Buy over the years. No more. I will never shop at Best Buy again, and will spread the word to as many other people as possible to never shop at Best Buy if they expect good customer service.
As of now, I have a $600 paper weight. Thanks for nothing Best Buy, you just lost a good customer.

Hello mw7778,
I can think of very little more upsetting than having an exciting new purchase be damaged when I opened the box. I apologize for your having to cope with such unfortunate circumstances.
With regret, what you've been informed heretofore is true. Outside of the return period, which was extended to January 15, 2015 for Holiday purchases, we are unable to offer a return or exchange for your TV. Geek Squad Protection coverage does not extend to the kind of damage that you describe. Geek Squad should be able to provide repairs, but they would be at your expense. I'm sorry that I do not have better news.
While I understand your reasons, I'm disheartened that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day.
I'm grateful that you wrote to us about your experience and for your feedback on our Return & Exchange Promise.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Delivery date changed 4 times-called to ask what is going on and then best buy cancelled order

I ordered a 55 inch aquos with free ROKU stick for $599.00 on Sept. 22 (removed per forum guidlelines) and got a confirmed delivery of Sept. 26. Unfortunately, I received a call in the morning of the Sept. 26 and was told that delivery was pushed to Tues, Sept. 30.
On Monday, Sept. 29, I received an automated call informing me that the Tv will be delivered on Sept. 30 between 3:30 and 5:30. and I also received an email with the same information. Thirty minutes later I received another email stating that the delivery is again being pushed to Oct. 13. so I called customer service. I was told he can change the delivery date to Oct. 3 but call in the morning to confirm availability with warehouse.I called customer service on Sept. 30 to confirm availability and was assured that the Tv will be delivered on Oct. 3.
On Thursday Oct. 2nd, I received another email stating the order will not be delivered until Oct. 16. I remained calm and called customer service and after a very long hold time I was able to speak with a representative and again after a long hold to check what is going on, she informed me that the order is now cancelled since the item is discontinued. I told the representative that I already lost 3 days of work due to the delivery dates changing and since the TV has to be accepted by somebody 18 years or older I needed to be home. I asked if it is unreasonable to ask for the same exact TV but 1 size bigger since the 60 inch is available and in stock (but without the ROKU stick) but unfortunately I was told it is not possible. I asked to speak with a supervisor but they are all busy but she asked for my phone number so they can call me back in 20 min.. I waited but did not get a back from the supervisor the same day.
I called again today, Friday, Oct. 3 and I was assisted by a nice lady who after explaining my situation was sincere with her apology. She told me that she will call me back so she can speak with a supervisor about my situation. I asked her too if it is unreasonable to ask for the same exact TV but next size bigger since the one I was sold is no longer available and I lost 3 days of work due to the 3 changes in delivery dates. She affirmed that it is fair but have no authority to make decissions but will relay the history of the order to her superior so they can make a proper resolution.
After about 15 minutes I got a call back and was told that since the bigger TV is priced at 799.00 they will give me a 50.00 dsicount for the trouble. I declined the offer since I feel that $50.00 dollars for getting the run around and missing 3 days of work is not proper compensation and is an insult to any customer. I thanked her for trying and informed her that I am aware that it is not her fault and it is management who made this decission.
I sincerely feel that I should have been given the next size TV for the same price of my original purchase and I should have been given a ROKU stick (which I did not ask for) for my unpleasant experience.
We are $150.00 apart from getting a resolution but management feels like it is the right thing to do for cases like these. Being a best buy customer for many years, spending many thousand of dollars, I am puzzled why best buy would treat any customer the way they treated me. Please explain the policy so I can have a better understanding. The $150.00 difference can easily be recopued from my next purchase. In my opinion, it is not a very smart business practice to lose a customer this way. Again, please explain the policy to me so I can understand better.

Hello romcarlos1,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe. After pulling up your account, I noticed that has been two weeks since your TV purchase, and I’m sorry for any inconvenience this may have caused. I appreciate you allowing me the opportunity to explain what should have happened.
When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 4-hour window. This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. The particular television you wished to purchase is quite popular, however, and due to high demand, it’s currently on backorder in some areas of the country. This may explain why your delivery date was continuously pushed back unexpectedly, and why we needed to reschedule multiple times.
While in backordered status, however, an online order may be cancelled if you don’t wish to wait any longer and a different model may be purchase. Upon review of your order, I noticed that it was canceled upon your request. If you have since changed your mind and wish to wait for one to arrive, you may place a new order here.
It sounds like you wish to purchase a new TV entirely though, so I understand if you don’t wish to attempt a new order. While I cannot guarantee you a different outcome than the resolution already offered, I’d be glad to look into your case to see what other options may be available. Please know I have sent you a private message to collect further information from you. You may view this by logging into the forum and clicking on the envelope in the upper right-hand corner of the page.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy messed up online mac mini order

I ordred a Apple Mac Mini, an Apple wireless keyboard and an Apple wirless mouse and my order was unavailable for pick up three hours later! I place the order at 5:53 call the store at 6:30 to ask where my order is and they didn't know. after talking to a customer service rep name Shelby who is very rude with me and gave me no information about my order except that they were having processing issues with their own credit card company. I asked to speak to a manager when I called back the second time it took them 25 minutes just to get Amanda on the phone.
I asked the store manager Amanda if she could please help me figure out why I can't pick up my order and she said that their credit card processing department was backed up all day long and that a new team apparently was coming on at 7:45 pm?
anyways after being on the phone for almost 2 hours with them I'm still here without my order, The manager suggested I could just cancel my order and they could sell me the stuff off the shelf but that wouldn't tell me having to wait for an $805 credit to my bank account which could be the middle of next week so I told her this was not an option. The reason I place my order for online pick up was so that I could bring my product home today not have to wait overnight into the next day for an order.
The service ive been given at this Best Buy location is absolutely reprehensible. The funds in my account are gone but I sit here without a product, how is this possible? I will never purchase from BB again...

Hello UNDERDOG-
Thanks for joining the forums to bring us your inquiry regarding the shipping status of your recent order. I'm disappointed to read that you've run into trouble placing order for Store Pick. I will be glad to try to provide you with some clarity as to the status of your order.
I understand that you reached out to the store to best assist you with your order, and were not able to find the stores answers meet your satisfaction. Using the information you supplied here on the forums, I was not able to locate your order. I do appreciate you logged on the forum and select the ‘Private Message’ option found after my signature, to provide your order number (BBY01-).
I apologize for any inconvenience this may have caused, and I look forward to your reply.

What is the best way to query planned orders or work orders for make items and identify the buy component that is short for supply and vice versa?

What is the best way to query planned orders or work orders for make items and identify the buy component that is short for supply and vice versa?

What is the best way to query planned orders or work orders for make items and identify the buy component that is short for supply and vice versa?

New Nintendo 3DS XL Consoles available for pre-order at Best Buy! Did someone say "Majora's Mask"?

I’m personally very excited to announce that Best Buy has now listed three New Nintendo 3DS XL consoles for pre-order on BestBuy.com! Now, you’ll not only be able to enjoy your favorite Nintendo 3DS games on the go, but you’ll be able to utilize your beloved amiibo figures as well with the added NFC capabilities. This is just one of the new features of Nintendo’s new 3DS XL consoles.
Here’s the most exciting part, in my opinion. Aside from a red and black option for the new 3DS XL consoles, Nintendo will also be releasing a Limited Edition Legend of Zelda: Majora's Mask 3DS XL! As a long-time fan of the Zelda series, I’ve been waiting for Majora’s Mask to come to Nintendo’s handheld systems and now, everyone will be able to enjoy not only the game itself, but a 3DS XL console made specifically for it!
Here are the links to each of the new Nintendo 3DS XL Consoles on BestBuy.com:
Legend of Zelda: Majora's Mask Limited Edition 3DS XL Console >
New Nintendo 3DS XL Console – Black >
New Nintendo 3DS XL Console – Red >
The new consoles will release on Friday, February 13th, so head over to BestBuy.com via the links above to procure your pre-orders!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

I was able to place an order for the new 3DS XL MM Edition via bestbuy.com. My order shows processing so all seems well. My question is in regards to when this will ship? I usually use amazon.com for online preorders as they are shipped so that they arrive on release day. Is this the same with bestbuy.com? If not, would it be possible to switch to in-store pickup so that I can get the item on release day? Thanks.

Can't create a best buy account to order electronics

I have been trying for days to order an ipad with no luck. The website requires a best buy account when ordering electronics. Everytime I try to create an account it gives an error and says to try again later. I have emptied the cart, cleared the cookies, rebooted, done live chat, and even called best buy. Please help!!!!

Hello apol,
I am sorry to hear you are having difficulty creating an account on BestBuy.com. I hope this hasn’t inconvenienced you in any way.
If you would like, I could help create an account on your behalf. All I would need is for you to send me a private message with the following information:
·         Your first and last name
·         Your email address
·         Your zip code
·         Your phone number
·         Your My Best Buy member ID (this should be located on a receipt from a store purchase)
After I receive this information from you, I will go ahead and try to create your account. Once this is completed, I will send you a private message containing your password so you may then login to your account and reset your password to the one of your choosing. You may do this from your Account Home page on BestBuy.com.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
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Want to upgrade to third version when it is out but, I have lost reciept with which I bought the iPad 2 from best buy. I live in Nigeria , how do I go about it?

I want to upgrade to iPad 3 when it is out but I have lost my reciept with which I purchase it from best buy stores in the US. Although, someone bought it for me and I was given the reciept but , in the process of packing to another house, I lost it. Am now asking, how do I go about this ie upgrading when the ipad3 hit the market stand?

You don't need your receipt, there is not upgrade policy at Apple. Just buy the new one when it comes out and sell the one you have now. If you are referring to trading it in at Best Buy you would need to contact them.

Best buy lost my mail order package

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