BEST BUY DELIVERIES ON MONDAY AND WEDNESDAYS ONLY
I again talked to someone at the my local Best Buy store about the status of my Phone 5. I was told again that they have not received any Sprint or Verizon Phones. The next time I should check is this coming up Monday Sept 24 or Wednesday Sept 26th; these are their next delivery dates. The only reason I went through Best Buy is because of their Phone Freedom program they advertised in January and February of this year. I am so disappointed with this whole experience. This is my fist and last time pre-ordering. I will not ever go through this experience again with Best Buy. I will order directly from my carrier.
tpack37 wrote:
I again talked to someone at the my local Best Buy store about the status of my Phone 5. I was told again that they have not received any Sprint or Verizon Phones. The next time I should check is this coming up Monday Sept 24 or Wednesday Sept 26th; these are their next delivery dates. The only reason I went through Best Buy is because of their Phone Freedom program they advertised in January and February of this year. I am so disappointed with this whole experience. This is my fist and last time pre-ordering. I will not ever go through this experience again with Best Buy. I will order directly from my carrier.
You are incorrect sir. Stores can receive trucks on any day except sunday. My store receives trucks on different days @ different time. You guys really gotta be patient.
I am a member of leadership at a Best Buy store. I deal directly with the Customer Service aspect of the business. Customer satisfaction is my #1 priority. All posts are my own opinion and do not reflect the official views of Best Buy, unless otherwise stated.
Similar Messages
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Best Buy is about to and Elite Plus customer
I've been an extremely loyal Best Buy customer for over 20 years. I've been an Elite rewards member for 6 years, and Elite Plus since the new tier was created. I've already re-qualified for Elite Plus for next year. Needless to say, I shop at BBY several times per week.
That may all change unless they can fix this colossal f$#k-up that is placing several of my pre-orders in jeopardy.
Long story short: I've placed 6 orders that consist of video game pre-orders for limited edition versions, which are now fully reserved at all retailers, as well as several other pre-orders for pretty much every A-list release coming in Q4/Q1. Some of these orders were placed as far back as February, right when the items became available for pre-order.
My BBY credit card was recently updated from the in-store card to the BBY Platinum Mastercard. The old card--which I used for all of those orders--has now been deactivated. I've updated my account to include my new card as primary payment, but there is no self-help option to specifically update your payment on existing orders.
I hit a snag when two of my orders that released yesterday went to process, and were denied payment, since they tried to ping the old card. These orders were then cancelled for invalid payment before I had a chance to respond to the email regarding a payment problem.
I called support today, to see if they could manually update the payment information on my outstanding orders, and we found in a conference call with Citibank support that even though my new card is valid, since the process of updating existing orders doesn't provide a way to enter the CVV code of my new card (since it's not required by .com's systems), when they go to enter the order, it registers as a CVV mismatch and the payment is denied. After a few tries with one of my orders for a common-stock item, the order hit enough denied payments to be automatically cancelled.
After being on the phone with them for 3 HOURS, I was essentially told that they had no way of fixing this. The problem is, that when these limited-edition pre-orders hit their release date, they will encounter the same payment error and then be automatically cancelled. But, if that happens, or if we cancel the existing orders and I attempt to re-order them, THEY WILL BE OUT OF STOCK AND UNAVAILABLE!! Essentially, unless this error is fixed, I will lose all of my limited-edition pre-orders and since I can't order them anywhere else, I won't be able to replace the order anywhere, unless I shell out a ton of money on the secondary market.
Obviously, I don't find this satisfactory. I've entrusted Best Buy with thousands of dollars of pre-orders, and because of a stupid glitch in their system, they have now essentially told me that this is an inevitable problem that even their top tier of support cannot correct, and they offered nothing to fix the situation to ensure that I will receive the items that I had ordered several months in advance.
This is absolutely outrageous, and it's the last straw. If someone from Best Buy is reading this and can help fix the situation before my first LE pre-order of Q4 enters processing on 11/3/14, I would ask that they please contact me. Otherwise, this screw-up is enough to finally end my two decades of loyalty at Best Buy.
I am very serious about this. If no solution is found, and my orders continue to get auto-cancelled, I intend to cancel all remaining pre-orders (over 15 pending items), cash out my $500 worth of banked points, then cancel my Best Buy accounts and never set foot in a store or visit them online again.
I know people often make these claims of "never again" to be hyperbolic and blow off steam, but this is not just idle talk or grandstanding. With Amazon Prime giving me release-day delivery and competitive prices, and 3 GameStops and 2 Apple stores within a 10 mile radius, I could very easily get by without ever giving Best Buy my business again, and I am fully prepared to do so if these orders cannot be rectified.
I would figure that Best Buy would go the extra mile to take care of their most loyal customers. Heck, with how the customer base has eroded, I would figure they'd bend over backwards for ANY customer. I can't imagine Best Buy can afford to lose too many more customers like me, but they're about to, unless something gets fixed and fast.
Ball is in your court, Best Buy.Good afternoon zsciaeount,
Thank you for being a loyal Elite Plus customer. I am terribly disappointed to read about all the wasted time and frustration you have been through regarding your pre-orders. Updating your credit card information on these orders should not be so difficult, and I am truly very sorry for all the inconvenience and frustration you have encountered.
According to our records, I see you are working with our Executive Resolution team. I encourage you to continue to work with them to get this resolved immediately to avoid any more pre-orders from being impacted. Should you still need my assistance please do not hesitate to let me know. I assure you it is my goal to help our loyal customers in any way I can. I will also be documenting your experience for further review.
Once again, I am truly very sorry for any disappointment this has caused, and I hope we are fortunate to continue to have you as a loyal Best Buy customer.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message -
trying to install acrobat. I purchased this at Best Buy. The receipt contains an activated serial number to use when setting up the software. I entered this and it said invalid Serial. Because Adobe also gives me a redemption code inside the package to receive a serial online I tried this and it also says inactive redemption code. I called Best Buy and they say it has been activated on their end and the issue must be taken up with ADOBE.
Hi harmansmt,
Please check the KB: http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
In case of issues you can contact out chat support at: Get help with orders, refunds, and exchanges
Regards,
Rave -
Trying to install new elements 12. The Redemption Code that came in package is INVALID. Please help!
I have a similar issue with Photoshop CS6. The site would not give me the serial number when I provided the Redemption Code. It said I didn't need a serial number, just install/download the software. The install process requires the serial number. I ended up in chat. Apparently they have retrieved my serial number and I should now be able to sign into my Adobe account and retrieve it. The catch is that they said it could take up to 24 hours to show up for me. So I have lost the day now.
So my suggestion is to go to the customer support chat function. Maybe your results will be a bit more timely than mine. -
My Macbook Pro is stuck at the loading screen (the apple with the spinning circle underneath). I went to Best Buy to get help, and they told me to call Apple Help and ask them to 'restore my unit', which he said is a matter of only about 4 mouse clicks. If it was so easy, I didn't understand why he couldn't do it for me. But he said that even though I have a 3 year warranty and protection plan with them, they were not responsible for this type of problem. Whatever.
Anyway, so I called Apple Help, and even though he was familiar with my problem, it's been more than 90 days since I purchased the laptop, therefore I'd have to set up a service agreement to get his assistance, meaning I'd have to PAY him. So now i'm stuck, and I'm just hoping somebody knows what to do to help me
I don't have any disc that I apparently need, and I don't remember ever getting one. However, if there is some other way to fix this issue, please let me know. Thanks for your time and assistance
BrennaHI, have you blown the dust out lately?
Does it boot better/further if allowed to cool?
If you're sure the RAM is good, try the Hair Dryer trick...
http://discussions.apple.com/message.jspa?messageID=13240047#13240047
https://discussions.apple.com/message/15223603#15223603
https://discussions.apple.com/message/15499912#15499912
https://discussions.apple.com/message/15613068#15613068
https://discussions.apple.com/thread/3270112
https://discussions.apple.com/message/16053892#16053892
No power light at all...
https://discussions.apple.com/thread/3692775?tstart=0
It can show on any G5, and even many other computers & electronic devices of the period.
http://www.macintouch.com/reliability/pmg5.html
http://lowendmac.com/ppc/power-macintosh-g5.html
And see this last one in particular...
https://discussions.apple.com/message/16781690#16781690
Heat gun better...
https://discussions.apple.com/thread/3916312?tstart=0
If we don't get more help or answers here, feel free to join my site & ask...
http://x704.net/bbs -
First and last time buying from Best Buy
It's sad to see how many complaints there are regarding the Best Buy delivery service. Ever worse to see how customer service makes no attempt to rectify the situation either. I like most others here wished I looked on this forum before purchasing anything from Best Buy.
Ordered the Sony 60" TV on Friday 11/21. A delivery date of 11/23 was selected. This was a big purchase and I was looking forward to getting the TV on Sunday. No call came to confirm what time they were coming and nobody showed up on Sunday either. I called Best Buy the following day and was informed that they didn't have any available trucks so they needed to rescheduled. Look I understand things happen so I let it slide and rescheduled. I rescheduled to Tuesday 11/24 and they let me change the delivery address as well since I work during the week.
Now it's Monday night and I didn't receive a delivery confirmation once again. I just got off the phone with a customer service rep and they informed me that my delivery date was never set and the new address was not on file either. I even have a confirmation e-mail from over the weekend that confirmed the new address change. So now guess what, the TV is backordered and not available until 12/7. How the hell do you run a business??? I order a TV that is in stock and confirmed for delivery and it gets rescheduled and is now backordered? How can I trust the next date that's provided? Plus has anything been offered for the inconvenience? I thought ordering from Best Buy especially for a big ticket item I'd get a certain level of service, I should've just ordered from Amazon.Hello alok1228,
Welcome to the forum. I am truly sorry for the delay in replying to your post. I am very disappointed to read about your experience regarding the delivery of your TV. Buying a new TV is an exciting event, and I know I would be looking forward to setting it up to use as soon as possible. I'm very sorry your TV was not delivered as scheduled and now is backordered. I can completely understand your frustration.
Using the e-mail you registered on the forum, I was unable to locate the order. I would appreciate it very much if you could send me a private message with your name, e-mail address, phone number we have on file for you, and the customer service pin located toward the bottom of your receipt, or BestBuy.com order number so I can look into this immediately. To send me a private message simply click to the right of my signature.
Once again, I am very sorry for all the frustration, and disappointment this has caused. I look forward to the opportunity to turn your experience into a much better one.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message -
I bought a new iPad Air 2 from Best Buy a week ago and it's serial number is not registered with Apple. According to support I am not eligible for support or the 3 month warranty. How do I register this thing?
Return it to Best Buy and either get one that can be registered or get a full refund and shop somewhere else.
Brand new iPads have a 12-month warranty. -
How do I contact Adobe to find out why the code does not work?
Assuming you’re entering the correct code, and not confusing a zero for the letter O or 5 for S or 8 for B or similar, then if you mean you went to the store and bought a box, the cashier needed to have scanned a bar-code on the box and transmit that data to Adobe, otherwise the code won’t work. Maybe the code wasn’t scanned or maybe the data wasn’t transmitted in real time or maybe Adobe’s network didn’t get the data to the server right away. If this is something you just bought a few minutes before trying the code, maybe wait a little bit longer. Otherwise, there is likely a Contact Support button on the web pages that you can find on Adobe.com that will let you chat with an Adobe support person and they can perhaps tell you the status of the redemption code. Or maybe just go back to Best Buy with your receipt and the box and have them scan the code.
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When will the ipad 4 and ipad mini begin being sold at Best Buy?
I am going to get my ipad 4 at best buy and I wanted to know.
Hi,
I responded to you earlier, and because I thought everyone knew, I did not tell you that it is tomorrow, Fri., Nov. 2nd. Apologies. And remember, they all open at 8:00 am.
If you can, you should really try to get there when they open in the morning if you really want it fast. I doubt that Best Buy and other resellers will get as many ipad 4's and minis as Apple stores will get. Also, and I'm just guessing, the crowds might more likely want the mini than an ipad 4 simply because it's new and different from Apple's regular ipads, so that might help you.
If you can't get there by 8:00 am, you might check with Best Buy customer service now and see if they will also be available on-line at 8:00 am tomorrow and when it will be delivered if you buy on-line.
Hope this helps. -
Best Buy Appliance Delivery Not Doing What They Said They Would Do. Order Cancelled.
I recently purchased a refrigerator from bestbuy.com and chose the option to have it delivered on Tuesday the second of December (today). I received an order confirmation e-mail from best buy on the day of purchase (November 28) which stated the following (taken directly from the e-mail):
The scheduled appointment date of your item(s) below is Tuesday, December 2, 2014
We'll call you by 9PM the night before your appointment with an estimated arrival time window at the phone number(s) you provided at the time of purchase (with either live or pre-recorded calls).
Thank you for shopping with us.
Sincerely,
Karalyn Sartor
Vice President Customer Care
Yesterday, on Monday the 1st of December, I got a knock on the door from the Best Buy delivery team. They had my refrigerator and were here to deliver it. I was not ready for them to deliver the refrigerator at that time, at all, as I was not expecting it. I asked the driver to please deliver it on the scheduled date. The change in scheduling happened without a postive notification.
I checked afterward and saw that their was en e-mail sent during the evening of November 30 informing me that the refrigerator would be delivered on Monday the 1st. This e-mail was in my spam folder and I did not see it. I did not expect it either as I was under the impression that I would be called by phone prior to delivery (as stated in the original purchase confirmation e-mail). So some mistake/change in scheduling happened. Not a big deal to me.
Thirty minutes ago I called the 1-888 number mentioned in the e-mail to inquire about what time I could expect my refrigerator to be delivered. I was told it was rescheduled for December 20th, which is not acceptable to me.
I was told the earliest delivery date that they could honor would be for monday the 8th of December. That is unacceptable to me as well. I was advised I had no other options for delivery other than to receive it on the 8th of December, 6 days after the aggreed upon delivery date.
In the end I cancelled the order. As a customer I do not like to be treated this way (to be told one thing at first (delivery date and that I would be called by phone), to have that one thing change, and to not be told in a *reasonable* manner that the one thing had changed.
Best Buy customer service, If you would like to contact me you have my e-mail address. You also have my correct phone number for calling me, which your system verified when it looked up my order by phone. Until then, please consider me an unsatisfied customer that will look very closely at other buying options for all my future appliance and home electronics needs.
Thank You.
P.S. - The person I spoke to on the phone to inquire about and cancel my order was very courteous and professional.To Whom It May Concern,
I posted earlier regarding a refrigerator delivery problem. http://forums.bestbuy.com/t5/Delivery-Installation/Best-Buy-Appliance-Delivery-Not-Doing-What-They-S...
I've since read a few of the other posts and think I see some common issues that many others have been having:
1. Not calling the customer. We (customers) expect someone will call us the day before a scheduled delivery date to confirm the item is being delivered and approximately what time to expect it. The confirmation e-mail you send even states that this will happen.
2. Not notifying the customer regarding changes. We (customers) expect someone will notify us if delivery dates are changed. This is especially important if the delivery date has been moved forward, as in my case. My particular problem would have been avoided entirely if someone from Best Buy would have notified me that the refrigerator I ordered would arrive one day ahead of schedule. An e-mail is not a good enough notification when you move the shipping date forward. How do you even know I have read/received it and will be home?
3. Not working with the customer. I've read a few forum posts where some mistake has happened, and now shipping is delayed by a signifcant amount of time (a week or more). If you (Best Buy) had some better way of working with whoever does your delivery for you, things would be better.
In my example the original delivery date was for today (Dec 2nd). You decided to deliver a day early on the 1st without making sure I knew you were coming on a differnet day than scheduled. So I wasn't ready. At this point I believe you (Best Buy) should have tried to correct this by rescheduling the delivery so that it happened on the original delivery date, December 2nd. You could have also arranged to deliver it later that same day, I would have been ok with that and had time to make things ready. Instead the delivery got rescheduled for the 20th of December by the system, and your customer service could only move it up to December 8. In a situation like this I think it would be better if you worked more with the customer (pay a driver an hour or two of overtime to get the goods delivered on the day you said you would or delay someone else who placed their order after I placed mine). Instead I was given one and only option, delivery on December 8.
In the end I took the other option, cancelling my order. You have lost my business on this sale and I now have a lower opinion of Best Buy as a company and a brand than I did before. This could have been avoided if you did any of the above three things.
Thank you for your time. -
Best Buy shouldn't be allowed steelbooks, as you guys haven't the foggiest idea what you are doing.
I swear everytime I try and go to get a steelbook from Best Buy it makes me hate Best Buy ever so much and never ever ever want to shop there because of how bad you handle this and have no idea what you are doing.
Wanted to preorder Ghost Rider and get the free steelbook but guess what they never even got them in and I checked everyday for a week after being told they were in transit on a Monday and by Wednesday was told they had been deleted by the system. Well one good thing came out of that now I don't even have to bother buying the movie at your store.
Wanted to get the Warner Brothers line of steelbooks that you just came out but guess what just like Ghost Riders none have showed up and everytime I ask I get well 12 our on order for that title and that title and that title.
OH BUT THEY DID SET UP THE DISPLAY THAT SAYS COLLECTIBLE STEELBOOK AND JUST GRABBED AMRAY VERSIONS OFF THE SHELF BECAUSE THEY HAVE NO FRAKING CLUE WHAT THEY ARE DOING, THIS DISPLAY MAKES YOUR STORE LOOK LIKE A BUNCH OF COMPLETE MORONS AND CLUELESS AND THEY WONDER WHY BEST BUY IS CLOSING STORES ITS BECAUSE THEY ARE RAN BY IDIOTS WHO COULD CARE LESS ABOUT THEIR CUSTOMERS.Aren't those Steelbooks officially out till like June 6th or something? And I worked in retail before. This may sound dumb, but sometimes they still want you to set up displays even before the items are received. You can't be mad cause they follow direction. They might of been told to fill in the space with items to look full. Honestly you're being upset for no good reason. Yeah, it sucks that you aren't seeing the items you want in stores. These are promo items so not every store will get it. Unless it's advertised in the ad, then you should be upset. If no store has any, order them online. From what I've seen, these extras are usually offered online too.sirdizzy wrote:
Really Best Buy can't take any culibility or credit for what goes on in their stores because they outsource it to another company rather they just make themself look like babooms by having something clearly labeled wrong and misleading on their floor.
Why put out a display that is clearly wrong and misleading, why when its pointed out to you by a customer does that same display remain on the floor (I took that picture yesterday not today and I informed an employee yesterday not today but it was still there today). -
Best Buy manager escorted me out of the store after refusing to price match
Let me start by saying that I have never been escorted out of ANY retail store or business. It was appalling and embarassing and I left so angry that I might never return to Best Buy again. The store in question is:
SAN RAFAEL CA (Store 1021)
700 Du Bois St
San Rafael, CA 94901-3905
Manager - Earl
The Story:
Yesterday, Fry's Electronics started an online/storewide sale on one of their LG LED HDTV's which I'm assuming was to clear out inventory. It was a great sale and I was hoping Best Buy would have one in stock because the nearest Fry's location was several cities away--while there were at least three or four Best Buy's on the way. And having used Best Buy's price matching system before, I was confident that everything would go well if I decided to drop by.
I walk in, immediately go to the TV department at the above mentioned Best Buy location and I asked one of the employee's to run the SKU number to see if he had one in stock. He had 1 left. I told him I'd take it and I also asked him if he would price match it to Fry's. He said no problem as long as I showed him the link or advertisement, step-by-step. So I took my phone out (also purchased at Best Buy...) and went through the Fry's website. All good.
He kept staring at his computer and after a while, said, "Sir... I can't give the TV away at that price ($349). It's too low--however, I can go down to $399 for you". I was a bit confused and eventually asked him why my price matching request all of a sudden became an auction or barter for pricing. He said something along the lines of "Well, it's case by case really, and under these circumstances and considering we only have one unit left, I cannot let it go for such a steep price cut". I was starting to get frustrated so instead of taking the conversation any further, I simply asked him if I could speak to his manager. He pointed towards the front of the store and told me to look for a guy named Earl. I actually asked him if he could just intercom the manager to come over to the TV department and he said "No, he's right in front over there".
So I walk over to the register area and of course, the manager is NOT there. So I asked one of the guys in front to grab Earl for me and a few minutes later he showed up. Now at this point, I wasn't looking to fight or argue with anyone. I know people who scream for the manager every time something trivial happens and I'm just not that type. I just wanted someone with authority to explain in better detail and I have never even talked to a Best Buy manager before. Earl came up to me and I introduced myself and shook his hand.
I started out by asking him about the Price Match policy and he immediately said "Yes, we price match but we don't do it for 1 day sales and stuff--you're the one talking about that TV right?" I explained that I had no idea whether or not that particular sale was for exactly a day but asked him why it mattered in the first place. I proceeded to tell him that it's not some kind of special "holiday" event and that it was probably just for clearing inventory purposes--which also explains why Best Buy only had ONE left.
He paused for a second and said "Well, you know even if that were true, we couldn't price match it because technically it's not a local retailer... it only applies to brick and mortar stores that are within 25 miles from our location here and I know for a fact that the nearest Fry's is farther than 25 miles from here". I was a bit stumped at his response but eventually asked him whether or not that part of the policy was referring to independent, local businesses in the area that also sold similar items--and not referring to MEGA RETAILERS like Fry's that has an online shopping and ordering system (because Best Buy had no problems price matching to Amazon or Newegg in my experience).
I actually said "You would give me the TV if Fry's was 24 miles away, but somehow won't if it turned out to be 26? Do you see how strange that sounds?" He said that if I wanted I should look it up on the map to verify for sure. I looked and indeed it was 34 miles away. While I was looking, I also noticed that there were 2 Best Buy locations that were closer and within that "25 mile radius". So I asked again "Sir, you're not making much sense. There's no reason why THOSE Best Buy locations would price match but you won't. I REALLY don't think that the 25 mile radius rule was made for this kind of scenario...not to mention that the sale that I found was on Fry's website...".
I could tell that he was getting frustrated at this point but seemed pretty stubborn. He asked me if I wanted a printed copy of their Price Matching guidelines. I said "Absolutely... go for it. I'd love to see what you're talking about". This guy took 3 steps towards the counter before turning around and said "You know what, I'm not going to do that for you--and as a matter of fact, I think it's time for you to leave". THIS made me furious--but I took a step back and asked him why? Sure, we were having a bit of an arguement over Price Matching but I wasn't yelling or screaming or causing any sort of public disturbance. There weren't even any customers nearby--the only people who might have overheard us was a few of the Geeksquad technicians since we were standing next to their booth.
I told him again, that I just wanted to know why he seemed so adamant about not price matching the TV set. He said that he tried explaining to me but that I wasn't "getting it" so it was time for me to leave. I said "You know what, all you keep doing is pulling excuses everytime I ask a question. What if I walked in here tonight and told you the sale was from Amazon or something? How is this different..?"
At this point he pointed to his employees as if they were security guards or something and they ESCORTED me out of the (removed per forum guidelines) store! Like I was a thief that just got caught stealing something! At this point I was mortified because now there WERE people who were looking and I had to do the walk of shame back to my car as if I were some second rate citizen.
As absolutely embarassing as that was--I still wanted to purchase the TV. So I called another store that was much farther away from me but I figured it would play into that 25 mile radius quib--not that it should matter:
EMERYVILLE CA (Store 499)
3700 Mandela Pkwy
Oakland, CA 94608-3566
Spoke to a very nice lady at their location and she checked to see if they had any in inventory. I was on hold for a while but she physically went around the store to see if they had one. Again, they had ONE. This time, it was an open-box unit. Because I didn't want to waste any more time, I immediately asked her if they would be willing to Price Match to Fry's. She said of course--and that so long as the sale was visible online and that I could show her, that would be no problem. She also said that if I decided to take advantage of Price Matching, I would not receive their open-box discount (the discounts don't "stack"). I said that's fine and asked her if she could do her best to hold it for me as I was on the way and slightly stuck in traffic.
She spoke to the TV department folks and they said they would hold it no problem til the end of the night (it was already 7pm when I called). She took my name and number and I told her I would be there in about an hour.
Lo and behold I arrive and the TV is gone. I couldn't track down the girl who spoke to me over the phone, and the TV department guy that I spoke to said he had no knowledge of them holding any sort of TV for anyone (he wasn't lying--he really didn't seem to know). Awesome.
Best Buy - 2 / Me - 0
Thanks for the most horrific retail experience ever, Best Buy. You win.They do not match online prices for Fry's under their new policy. Hence it would only be if there was a Fry's within 25 miles of the said store
"The Details:
At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.
We match BestBuy.com prices on in-store purchases and in-store prices on BestBuy.com purchases.
If we lower our price during the return and exchange period, we will match our lower price, upon request.
Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.
Our Price Match Guarantee does not cover:
The online prices of retailers not listed.
Contract mobile phones sold by any online retailer.
Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.
Competitors' service prices, Best Buy For Business transactions and BestBuy.com Clearance & More and Marketplace items.
Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, deal of the day, daily deals, special hour sale event items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor."
"What is considered a local retail competitor?
A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) of your local Best Buy store. A local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) as either the billing address or the shipping address on record for the purchase."
http://www.bestbuy.com/m/e/promotion.jsp?id=pcmcat296900050018 -
Best Buy Price Matching Fiasco
I wanted to let you know of the horrendous customer service I have just recently experienced trying to get a video game price matched. It should be a rather simple thing to take care of, and yet Best Buy wasted about two hours of my time today.
Today I drove to your West LA Best Buy location to pick up a copy of NBA 2K15 for Xbox One. Since Walmart is running a sale on this exact item for $29.96, I brought the printout to the store. I show it to the salesperson, they go back and talk to other people, then she comes back and says "I'm sorry, this is out of stock at Walmart so we cannot price match it." I told her I just looked recently and it was in stock, and I asked her if she checked both online and in-store options and she said "yes, it's out of stock both in-store and online." As my phone did not have good reception in the store, I could not verify for myself.
As I was back in the car driving, when I had better service so I pulled up the Walmart site on my phone and navigated to the listing. While their site said you cannot order through Walmart's mobile site, you can through the normal Walmart.com site. As soon as I brought up the regular non-mobile page, there the game was, in stock. The Best Buy representative must have either straight up lied to me, or checked on a phone and didn't really investigate it. In any case she did lie to me regardless, since I asked her if she checked if it was in-stock in-store and she said yes. This is completely unacceptable, and it was a waste of my time, gas, and patience. On a side note, this is not the first issue I have had recently with this Best Buy location.
My issues didn’t stop there. I then had to resort to calling the Best Buy hotline to try and price match. The representative was very nice, checked the item on Walmart’s website, saw it was in stock, and was trying to get the price match to go through, but was having issues. I was on the phone for almost 30 minutes, still waiting for her to put it through, and then it got disconnected. When I called back and got a representative, she too was very nice, and apologized for me getting dropped, saying that other customers have had issues today as well with getting dropped. She said she saw that the last rep was trying to price match the game. She goes and looks up the game on Walmart’s site, and she says she can’t price match because the item is not in stock. I tell her it was when I spoke to the last rep, it was in stock, and I was just calling back to complete it. I’m already 15 minutes into this new call now. I ask to speak to a supervisor. I wait, and wait. About 15 minutes later, she gets a hold of a supervisor who she is speaking with over chat, and the supervisor gives her permission to put the price match through. This ends up taking quite a while longer, supposedly due to new systems being implemented. All in all, that second call ended up taking just under 50 minutes. So on the phone today, Best Buy wasted an hour and 20 minutes of my time. Then you add another 30 minutes or so for the drive to and from the West LA Best Buy store.
This whole situation today is completely unacceptable, and really isn’t a good reflection of the customer service Best Buy gives. This is even more troubling considering I am a loyal Elite member. Best Buy makes it seem like they value their customers, especially their Elite and Elite Plus members, but with the recent customer service issues I have experienced, it seems that isn’t the case.
I would very much like to know what will be done so that the West LA store has representatives who know what they are doing, and also what Best Buy will do for me for the frustration they have caused and the time they have wasted.
Thank you very much for your time and understanding in the matter.John-BBY wrote:
Hello FlyBri,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products and still have the benefits of purchasing through us. I was delighted to read that you were successful at taking advantage of it, though I regret that you had to invest such persistence in achieving your goal.
In truth, our stores will price match their local brick-and-mortar competitors on the condition that our requirements are met (i.e., the competitor must be in stock). Our store representative rightly informed you that we could not match our competitor's price if they had verified that their local store was out of stock. That being said, and as I previously mentioned, I was happy to read that your perseverance was rewarded via BestBuy.com.
I'm very grateful that you wrote to us about your experience and for your feedback.
Sincerely,
Hi John,
I appreciate the response, but I believe you unfortunately misunderstood the situation and what had happened. The Best Buy reps at the store DID NOT correctly verify that the item was out of stock.
A local Walmart store did have it in stock, as did ordering it through Wallmart.com. The representatives checked on a cell phone, which goes to Walmart's "mobile.walmart.com" website. The item was not available for sale through that specific mobile version of the site, but it does say that it is available on their main Walmart.com site. In addition, when on the main site, a check of the stock of a local Walmart store showed that there were copies available. So obviously the Best Buy representatives did not rightly inform me because they did not check the way they should have.
I also believe you are mistaken regarding the Best Buy Price Match Guarantee. Even if a local Walmart store was out of stock, if the Walmart.com website does have stock of the same item I am trying to purchase from Best Buy, Best Buy must price match it. To quote a portion of Best Buy's Price Match Guarantee language from the BestBuy.com website, "At the time of sale, we price match all local retail competitors (including their online prices). It says nothing about the stock having to specifically be in the local stores only. It's a moot point though, as at the time there was stock in a local store.
So the Best Buy reps at the West LA store did not do their job properly as you mistakenly thought they did. And because of this, I had to waste valuable time and energy to get a simple pricematch done. The problem is that this is not the only incident I have had to deal with in the last few months (and the second I have had to deal with in that specific location), and is especially disconcerting for being an Elite member as well. I am hoping the employees at that location can be better trained, in addition to taking care of the software issues plaguing the phone reps, so thtat they can put through a simple price match quickly, without it taking an hour and a half. -
Best Buy exchange with rewards certificate issue
Hi,
I have been a loyal customer of Best Buy over the years and go out of my way to shop there for my electronics. I hope someone can assist me with my problem. Below I have given a brief synopsis of what is going on. Thank you for your time.
On 01/10/15 I purchased a Bose headset using some of my best buy rewards certificates and the rest of the balances on my credit card. I forgot to use a $50.00 gift card that I had received, towards the purchase that day. On 01/13/15 I returned to the same store to ask that the receipt be credited and re rung so I could apply my $50.00 gift card. The customer representative advised that since I used best buy rewards certificates I would not be able to do the exchange since the rewards take 8 days to return to my account. I asked if the rewards could just go onto a best buy gift card and he stated they were not able to. I had no intention of returning my item; all I wanted was to get the $50.00 gift card applied to my receipt. Instead I was forced to return my headset and now wait 8 days to then repurchase the same headset in order to be able to use my best buy rewards certificates plus my $50.00 gift card. I find it ironic that best buy is willing to take in a returned item (never intended for return), make customers wait 8 days, and then have the customers travel back to the store to buy the same item over again just to be able to use their rewards certificates that were returned.
I did advise the customer service representative of how absurd the process is and he stated “I know I’ve been dealing with it for the entire holiday season but this is the only way it can be done.” Best Buy should really take a step back and look at this process since they are incurring a loss on the returned product and the overall poor customer experience.
Thank YouHi jonchiarito,
Thank you for signing up for the forum and connecting with us.
I can imagine feeling frustrated after hearing that your certificates would be returned to your My Best Buy™ account, which may cause you to have to make another trip to the store to redeem them. The only way we could have applied the $50 gift card to your existing purchase is to process a return and repurchase, which would cause the certificates point value to repost to your account. Since certificates have no actual monetary value, they cannot be put onto a gift card.
It can usually take between 3 - 6 business days for a certificates point value to repost to a member's account following a return, and it pretty common for the point value to repost the same day that a return is processed. I looked over your My Best Buy™ account using the email address you registered with the forum, and from what I can see, the point value for the certificates you redeemed reposted to your account yesterday following the return. It may take 24 hours for your account to update though.
If after 24 hours you for some reason are unable to access those points or if you have any other program related questions, then do not hesitate to send me a private message and I will see what I can do to further assist. You can send a private message by clicking on the blue button in my signature labeled "Private Message." Also, please feel free to post any ideas or suggestions you have to the IdeaX section of the forum.
Returns When a My Best Buy™ Certificate was Used
I hope you enjoy the rest of your day.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message -
DO NOT BUY IPODS FROM FUTURESHOP OR BEST BUY
The warranty policy for both are ridiculous. They charge the same amount as Apple does. Get this, they don't even touch any ipods that need service for the first year. On top of that, any repairs that are made to the IPOD after the one year manufacturer's warranty will end once the IPOD is replaced once. They do not repair IPODs they simply have you pay $60-90 for a warranty that they hope you never use. You are better off getting the Apple Protection Plan for the same amount, and it covers 2 years and the warranty is transferred to any new IPODs for the remainder of the protection plan.
You must've had a great sales man.
"$50 buys me:
- instant exchanges for the first 30 days at least (I bet my local store would go way beyond that)
- they will repair or replace the item while the apple warranty is in effect as many times as needed (and if I'm not happy there is a chance they will simply exchange for a new one)
- after the first year, they will replace the ipod once if needed "
1) You have no chance at returning anything at Best Buy after 30 days. At any of the stores I've worked at they are super d*cks about returns. Best Buy is EXTREMELY competitive and hate margin loss (returns).
2) Each time BBY has to repair something it will take at least 30 days (and up to 2 months during the holiday season). Think about that. If you have three problems with the iPod that's going to be a third of the year you're not eve going to have the thing. Also, they don't care if you're satisfied or not with the iPod. If a Geek Squad rep. sees that it works he'll make you take it back. Only the forth time you bring an item in for service will you get a new one (lemon law).
3. Going back to the service issue -- After you bring an item in to be fixed after the manuf. warranty is up, you only have one chance to get it fixed. It takes 4 chances to get a new (service) item.
Like I stated before -- if you buy any other type of MP3 player (other than an Apple based one) at BBY you won't have to deal with that whole service issue. Stick to Apple Care my friend.
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