Best Buy Rips Me Off Yet Again
DO NOT SHOP AT BEST BUY!
Now here is why...
September 2013: I went with my mom to the Easton store to get her a laptop. While we were waiting the guy told us that we could save $50 on the laptop if I added a mobile hotspot to my phone plan. So I looked into it and it wasn't gonna cost me anymore a month so I did it. Meanwhile I had the guy (Patrick) look up to see when I was eligible for upgrades on my two lines. He said I was now. So we looked at phones and I got an iPhone 5c for $50 after my trade in and a Samsung Galaxy 3 for Chuck for free. So my total bill was $50, which my mom paid for since I was getting the $50 taken off of her laptop for the hotspot. Meanwhile in order to do the trade in the guy says he needs my credit card in order to get me my money back. So I give it to him and ask him 4 DIFFERENT TIMES "this is not going to charge me right?" Each time he assured me it would not. So we finished everything up and went on our way.
Flash forward to Octobers Cell Phone Bill: I receive my cell phone bill and it is almost $800!!! Immediately I call AT&T and she tells me that the guy at best buy screwed everything up. First of all she says I do not need a mobile hotspot (which was gonna end up costing me $40 a month which the guy never told me) because my iPhone works as a mobile hotspot. The she tells me my line got put on a family share plan and Chucks line got put on its own MEXICO TALK PLAN! Why would I need a Mexico talk plan? Luckily AT&T was nice and credited almost everything back.
Flash Forward again this time to today: I just recently paid my credit card off in full. I was so proud of myself. Well today I look at my statement and my available credit is missing $100. So I call and the lady tells me that I was charged 6 times for $10.69 each and 4 times for $10.74 each by GEEK SQUAD! So she gives me their number and I call. The guy at geek squad tells me it was mobile protection for an iPhone 5c and a Galaxy 3. I DID NOT AUTHORIZE THIS PROTECTION!!! Why would I need protection through them when I already pay for it through AT&T? So the guy tells me he can cancel the protection but not refund it. At this point I get mad and say "The hell you can't" so he puts me on hold for ten minutes and comes back and says I submitted a dispute to our back office it will take 7-10 days for them to research it. Yea I'm sure that will produce results. So I am going to the Easton store tonight and I will raise hell until restitution is made!
PS: My mom had an issue with Best Buy this week also. She purchased a TV online to pick up at the Reynoldsburg store. When she got there they tell her they didn't have the TV and that they called her. She had no missed calls or messages. Meanwhile her card had already been charged. So they find the tv at the Easton store and she drives out there. She is at Easton for an hour while they jerk her around. They wanted to return the amount she paid and have her repurchase the TV! Screw that it takes 7-10 business days for return credits to post to an account. So finally they give her the TV she paid for. Then the next day she looks at her bank account and SHE HAD BEEN CHARGED TWICE FOR THE TV!!! After fighting with them in store they finally credited her account.
Moral of the story: NEVER AGAIN WILL I SHOP AT BEST BUY AND CONSUMER BEWARE IF YOU CHOOSE TO GIVE THIS JOKE OF A COMPANY YOUR MONEY. ALSO THEY WILL BE REPORTED!
Hello volfan8907,
Thank you for being a My Best Buy member, and thank you for coming to Best Buy to upgrade your phones. I apologize that the experience was not what you had hoped for or expected.
I am happy to hear that your cell phone bill concerns were addressed back in October by AT&T. When cell phones are sold we provide a printout of both the service agreement between you and the carrier, as well as the purchase receipt for the handsets and accessories themselves so that you know what you are being sold and signed up for. Having said that, it is also important that our Best Buy mobile sales team is able to accurately explain what you are getting.
While it is understandable to be upset if you did not realize you were being signed up for a monthly service agreement, I hope you did not cause a scene at the store, as this likely would not be productive or beneficial. I will send you a private message to gather a little more information from you and see where things currently stand. To check your messages log into the forum, then click on the envelope in the upper right corner.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message
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I need help on how to download the ios 4.3. to my iphone 3gs. My mom was using it and everythig was fine but when she upgraded the lady erased everything so it would be like new and now when i try to download a app like facebook it says it requires ios 4.3. and i have asked people at phone places and i have hooked it up to itunes and still havent been able to..when i go to settings then general it doesnt show up any software updates, that whole part is erased. someon eplease help me!\
What version of iOS are you running? I'm going to bet that you do NOT have a 3Gs. You have a 3G. The highest version of iOS that can run is 4.2.1.
If you did not save a copy of the older facebook at that could run on 4.2.1 on your computer that you can sync back, then you're out of luck. The newest version (and the only one available in the app store) will not run on 4.2.1.
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Unauthorized use of Best Buy gift card (Need Advice)
I purchased a Best Buy gift card off of a craigslist seller yesterday.
I was told the back of the card was not scratched off, so I thought it would be safe to buy. When the seller and I met, I scratched off the back to reveal the digits. I called to confirm the amount. I handed him the money.
After about half an hour later I check the Best Buy card again and the balance went down to a penny. The card was used online. It would seem the person that sold it to me is the one that used it, but he didn't know the number. So I can't say for sure he used it.
Anyways, my question: If I file a police report, would BestBuy.com look into this even though I'm not the original owner of the card? I still do have the physical card with me.
The person that used the card without persmission used it online. I called BestBuy.com to try to get them to stop the order and to put the credit back on the card, but they couldn't.Hello bldade128-
It takes one bad apple to ruin the bunch. Unfortunately, not everything that is purchased online is in good faith, and I apologize that you were a victim of online fraud.
Best Buy sees the original purchaser as the only one entitled to a refund, as long as a proof of purchase is provided, there generally is a credit issued only for the remaining balance of the gift card.
The person, who used the gift card without your permission, could have requested a refund and because it was reported to Best Buy, we will more than likely be looking to accommodate their request.
I encourage you to reach out to your local authorities, just like dragonkid suggested. It’s also important to document your report with Best Buy. Please log into the forum and select the private message found after my signature, to send me the gift card serial number and contact information. As soon as I get the information, I will compile a report of my findings so you can share with your local authorities.
Again, I am sorry for the experience that you are going though, I hope someone is able to catch the people that participating in this type of fraud and hopefully you can find closure.
Sincerely,
Karina|Social Media Specialist | Best Buy® Corporate
Private Message -
Do you think Best buy would let me exchange my mbp 13 for the newer model?
I just bought an open box mbp 13 from best buy on march 28th and now I see they have this new mbp with 2gb more ram and a better video card, not to mention double the hdd. I know they have a 14 day return policy, but do you think they would let me exchange the one I got for the newer one? Or is there some kind of exchange program through apple?
That is just it I only got the usual 10% open box discount. Where I live you have two choices, the apple store (same 10% discount, if they have an open box, which they never did). Best buy also 10% off if open box. Still $100 is $100. But yeah $100 is not going to put me at 4gb ram, better video card, although it could get me a way better hdd then the newer model hehe. Really though that is the least of my worries. See I do photo editing of large raw files in Photoshop so memory and video card upgrades would be great. Oh well no use crying over spilled milk. Im just feeling like cinnamon toast crunch, because I could have got these upgrades for way less then what they will cost me for free virtually. Not too mention the video card is not even a possible upgrade.
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Had the same issue at best buy yet again
I traded in another game today and yet again did not receive my additional 10%. Why does this not get automatically included once my information is put in? Instead, employees have to search for it and clearly they don't know how to do it. It's so frustrating when you pay for a service and don't get what you pay for because of a flawed system
Hi Kcorai87,
While I definitely thank you for your repeat business in trading in games at Best Buy, I’m very sorry to hear that you’ve encountered issues not only once, but possibly a few times! Receiving your Gamers Club Unlocked (GCU) benefits when trading in games should be pretty straight forward, so I regret hearing that your benefits may have been missed during your recent visit.
As long as your My Best Buy membership information is added to the trade-in transaction, you should receive the extra bonus benefits if you’re a GCU member. While it sounds like your personal information was captured during the trade-in, your My Best Buy membership may have been missed. To research this further, I’ll be sending you a private message requesting some additional information.
I’ll be contacting you shortly, so keep an eye out!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
Why I will never shop at Best buy again, EVER!
I will never shop at best buy again! Over the years I have made sure to buy anything tech at best buy. I was a premier member for several years. Ive bought MacBook’s, Tvs, tablets, all kinds of tech. I used to send my customers to best buy to purchase all things tech because of the accidental warranty. Ive used the accidental warranty A LOT. It has been a great blessing as I am a darn cluts! Ive tripped and dropped MacBook’s, even had one randomly crack right across the screen. Ive had some pretty stupid battles with cuomer services In electronics that have failed. Im a network engineer with a degree in my field nd love all things tech. I one time put a solid state drive in my last mac which shorted out. I was told it would not be covered because I shouldn’t have changed the hard drive as I was not qualified. This flat out ticked me off more than anything. After speaking with their legal department about how the book that cam with the darn laptop they sold me had section on how to change the HDD and this would not void the warrenty. I decicded to go to best buy to swap it instead of apple. Which was a MAJOR MISTAKE. Not only did they junk it out on me but I had to pay to have it replaced with in its first year!!! I never even thought of the manufacturer warranty as it sent me into a MAD war path. So I reckon I deserved the $300 dollar loss…I was able to recover from most of this. I realize that most of the geek squad crew lacks education in the technology field. One of the most amazing feats of the local geek squad was when I was using canned air to blow the keyboard out on the mac. Yip it be my luck one blew off. Brought to best buy. Got a cell phone call before home that it was fixed. Now I had researched these keyboards and what was required to replace them. This was not a snap it back on feature. Went and picked it up. Was told by a supervisor named Paul that they had a keyboard in stock. Got home (youp silly me) opened her up. The key was crooked, it was even loose. Pressed it a couple time. Popped off with a string y substance. Yup they glued the darnkey on. MIND BLOWN
Anyway through the years and the issues I just kept piling up. My wife bought me an alienware computer for Christmas. I fell in love!! I loved every bit of it. Much to my despair I left it on the table one day and my very curious 2 yearold yanked on the cord and down it came into many pieces. It never ran the same again. At this point I was bed ridden due to a rare disease. I jad just finished a series of 14 surgeries and was recovering for a few months or so. My wife bought it to Best buy they had decided they wouldn’t fix it on the warranty that it was cheaper to replace. My wife called, and told me . I was a bit disappointed but I said as long as it works im fine. Well the phone rang a few min later, my wife, the manager did not have another alien ware, I told her I would wait and asked if she could have them order it. We were told best buy no longer carries them. So we would need to pick a different one. I was really upset. The had nothing equivalent to my alienware for playing games. I will be in a chair or bed for the majority of my life at this point. So I had gotten into PC gaming and invested a bit of cash into software. SO they hooked me up with an ASUS that was supposed to be equivalent of my alien ware. Of course that wasn’t the case. We had been snookered. Some of my games did run. Well, I had a working computer. Well like an idiot I had spilled water on it in a few months. Its was so dang slow. I sent it off to geek squad 4 times. They kept arguing with me So for a few months I used a computer that was slower than a P4. Well I got a new one. Now keep in mind each time its replaced I have to pay cash. For the warranty. I had spent another couple of thousand on warranty issues when these idiots screwed up. Granted a couple of times for the spill were my fault but gluing a darnkey on my mac??? I had to pay almost 300 to insure it!!! CUZ THEY GLUED A KEY ON. BULL CRAP. Well when I got the new one it took 2 days to reload my software, welp wouldn’t you know it was defected? Wife brought it back sent it off nothing wrong. They JUNKED IT AGAIN. ANOTHER almost $300 BUCKS FOR A WARRENTY!!!! But you know what, it was my darn fault for not realizing they were stealing and using my wifes lack of knowledge. Perhaps for me it was all the pain killers, I don’t know. But what I can say, I got MAD and had My wife put me on speaker phone as I lost my composure. Well 3 more ASUS same model, same store, all within a DAY had defects, I was so darn angryI told my wife to get our money back wed go buy elsewhere. Well they didn’t want to do that!!!!! They wanted to give me less than what my aleinware cost!!! I already took a loss with the friggin ASUS 3 computer in a matter of days, wouldn’t work. Which brings us to today. Computer sucks, wont run new games. I got screwed by best buy. Yes it is my fault I was stuck in bed after surgery. But that’s why I paid an extra $300 for that reason and knowing with 4 kids and a clutz I needed to buy that protection. So I am thankful for it. But I know Geeksquad and best buy took advantage of my wife who is not computer literate. I haven’t been able to get up for long. But soon I will take this asus back to the store AGAIN. Once I get it replaced I will sell it on amazon or craigslist in its sealed state!
So this is why I will never shop best buy again. Dell offers the same warranty. Not only is it cheaper, but they send our parts next day and a tech come to you next day and fixes it at your home. So hopefully by weeks end ill have the strength to go into best buy I will ne returning 2 wireless a routers and any other things I can. Then I will terminate my business with them. I can’t even believe that the 3 months I was under hospital care that best buy would use a pregnant women as such. But now they have lost a lifetime customer. I amGreetings cm6pack,
Welcome to the forum! After reading through this debacle with your Alienware and ASUS laptops, I can understand why you would be frustrated with the outcome. After having so many exchanges, who wouldn't be disappointed in the experience you have described? I am truly sorry for any inconvenience or discouragement these exchanges may have caused you.
When a device is exchanged under the manufacturer’s warranty, the Geek Squad Protection plan may carry over to the new device under some circumstances. However, if it is exchanged under the Geek Squad Protection plan for accidental damage, per the terms and conditions of the Geek Squad Protection plan, the plan is considered fulfilled and a new plan must be purchased to cover the new device. That being said, unfortunately it seems that the store would have been correct in fulfilling your some of the previous plans if the device was exchanged due to accidental damage, requiring a new one be purchased.
I was able to locate the receipts form these exchanges using the email address you registered on the forum, and I am sending you a private message with some further information in regards to this issue. You can check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message -
Why I refuse to buy anything from Best Buy, ever again.
Let me just preface this by saying that I have always defended brick & mortar stores. I enjoy being able to go into a store and compare the look and feel of items. I enjoy being able to talk to someone at the store regarding the items and their experiences. I used to shop at Best Buy for this; however, due to a recent experience I can say I will never set foot into a Best Buy again. This post is more of a warning to people who may consider purchasing from Best Buy, what they can expect to receive in terms of salesmanship, customer service and general experience if they encounter issues.
We were purchasing a new refrigerator and decided to make our first stop Best Buy. There was an open box Samsung refrigerator which we liked. After exploring various refrigerators, we spoke to a sales rep about it. We asked questions about why the item had been returned, if it would be cleaned prior to sale (it was very dirty inside) and how long it had been used before it was returned. We were told it was returned simply because it was too large for the space, that it would be cleaned and it was only used for a week or 2. After debating, we decided to purchase the item. I previously had a Best Buy credit card, so they were able to look up the account info since I no longer have the card.
Fast forward 3 weeks (we were moving and scheduled the delivery out a bit) and the refrigerator comes. The item comes just as dirty, if not worse, on the inside. Also, it arrives with 2 broken shelves and a broken kickplate. Since we needed some form of a refrigerator for our daughter's formula, we plugged it in and planned to use it. I immediately called Best Buy 800 number to schedule a return and the purchase of another refrigerator. We worked through the 800 number and a supervisor at the store to schedule the return and a new purchase. We were informed that it would take 7-10 days for the item to be delivered. They stated that we could use the current one until the new one was delivered... which was great, until later that night we found out that the fridge was not cooling at all. I contacted the 800 number again to see if, due to the circumstances, we could bumped up on the priority of the delivery. I was greeted by a very rude woman who said no.
Needless to say, we purchased a new fridge later that night from Lowe's who delivered it the very next day. I called Best Buy (again) to cancel the order and have the old fridge returned - so the story should end here.
But it gets better!! (Or worse?) The warehouse people screwed up and the return/refund was not done properly. This has led to the credit card company now stating that we owe them money for an item which was returned. I have no receipt since all of this was done over the phone. Citibank (another terrible company) refuses to contact Best Buy to confirm that the item has been returned. Best Buy refuses to contact Citibank to let them know that the item has been returned. Both companies (but this for is for Best Buy) have absymal customer service and refuse to put the customer first and take it upon themselves to resolve the issue. For 2 months I have attempted to get the money refunded and wasted at least 10 hours on the phone.
As I started this post off this is more of a warning than anything. The issue will be resolved soon, I've had to get a new card issued from the bank and the local store will refund my money (they have to have an actual card to refund the money, but they don't need one to purchase the item? Uh, seriously?) We are going to be looking for other appliances soon (as well as other electronics) and I will never purchase from Best Buy again. Amazon and Lowe's is where I will purchase all appliances from in the future. Their customer service blows Best Buy out of the water, their prices are better and they have more knowledgeable staff.Hello kmschmehl-
I cannot truly express how sorry I am to hear about your total experience with the delivery and subsequent return of this fridge. It certainly sounds as though Best Buy has put you through the ringer and I can absolutely understand your disappointment and anger with us.
While it sounds like some aspects of the purchase and delivery were at least adequate, any opportunity that we had to show you why you should purchase from Best Buy went by the wayside. However, Best Buy is not in the business to provide merely adequate experiences and I am saddened that this is the best we could summon for your purchase. We are capable of better than what we showed you.
I’m glad to hear that you have finally been able to get the assistance you needed to get this refund resolved and make you whole again. In addition, I do hope that you are enjoying the fridge you purchased at Lowe’s. I certainly wish that it had been a Best Buy fridge in your kitchen instead, but I can understand why you chose to go with another retailer.
It sounds like the store has you in good hands once your card arrives and I believe that the reason they need the physical card is that the credit card company requires it to be physically scanned for returns. Hopefully you will not run into any further issues with this refund and it’s my hope that sometime in the future, you might grant us another chance at your business. I will be sending you a Private Message with some additional details as well. To check your Private Messages, please log into the forum and click on the envelope in the upper right hand corner.
Please let us know if you run into any further concerns.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
I will never shop at Best Buy again!
Purchased a Flat Screen TV for my workout room on 11/16 at the Buckhead GA store. Brought the TV home and had to order a new cable box which I did a few days later. Due to the holidays I did not get around to installing the TV until 12/5. I had to get the cable run to the room, install the wall mount etc., and I have 4 other TVs so I was in no rush. I finally get around to unpacking the TV to get it hung, plug it in, and there is an internal crack in the screen. No problem I thought. So I put the TV back in the original box with the original packing and bring the original receipt back to the store to exchange the TV for a non-cracked one.. The store manager tells me that since it had been so long they could not accept the TV for exchange. I was caught completely off guard as I expected it to be a no-brainer switch. My response to the manager was "So you think that I saved all of the packaging for three weeks, broke the TV and then brought it back?" He shrugged and I realized he was not going to do anything, so I walked out.
In the last 5 years at Best Buy I have purchased: 2 Ipads, 2 Macbooks, 2 Laptops, 1Sirius XM receiver, 1 Set of speakers, and numerous phone cases, cords, etc. I am a rewards memeber and shopped at BB even though I could get better prices w/o sales tax by shopping Amazon.com.
I will never set foot in your store again and will do my best to spread the word about my experience!
Bye Bye Best Buy!
Solved!
Go to Solution.Hello duugh,
Welcome to the forum. I am truly sorry for the delay in replying to your post. I can certainly imagine your dismay at discovering a crack in your new TV upon opening it, and I would be very frustrated also if I was denied an exchange. After several days have gone by from the date of purchase, I would assume it would be difficult for the manager to determine if the damaged occurred in transit to our warehouse, and I'm very sorry for any disappointment this has caused.
That being said, it is my goal to assist my customers in any way I can, and I would be happy to look into this further. Using the e-mail you registered on the forum, I was able to locate the order, and once I have more information I will be sending you a private message. To view your private messages, please make sure you are logged onto the forum, and click on the envelope in the top right hand corner.
Thank you again for visiting the forum, and I will be in contact as soon as possible.
Maria|Social Media Specialist | Best Buy® Corporate
Private Message -
Best Buy and Geek Squad Do it to me again! Arrrrgh!
I bought an iMac from Best Buy about 4 years ago, and the hard drive failed at 14 months. No problem, took it back to Best Buy, the Geek Squad told me for a couple hundred bucks could get this super eco friendly 2 TB drive put in for less than it would cost me for a Seegate 1 TB. Good drive I asked? Yep, great drive. Paid the man, got the iMac back, and every time I turned it on, the hard drive SCREAMED. Very loud. So loud I could not use it. Asked Geek Squad what to do. Did they offer to replace it. NOOOOO, all I had to do was search the internet forums, get a driver download aind it would be fixed. Common problem. Tried this fix off and on for months, no deal. By then the warranty expired, so no Geek Squad help there. And to rub salt in the wound, was told those eco drives were so horrible, no one sells them anymore.. Well, that made me feel MUCH better.
Fast forward to this week. I go into different BB, and relate the story to the store manager, while buying a cable on sale, and he tells me HIS Geek Squad will fix that problem for me, they will install a good Seegate drive, and the iMac would be better than new, after all, they are much better than those Geek Squad dolts up the road. So, bring my iMac in, tell them upgrade the hard drive to an S-Gate and max out the ram. Well, here's where it gets uglier.
"Here's the bill for the ram upgrade and we have to send this off for installing the new hard drive, cost you $34.95 for shipping." Hmmmm. Do we ship the hard drive up with it, I'll pay for that now. "No sir, we don't have the hard drive you want here, we are out, but the repair shop will call you and check with you before they install one." Hmmmmm. Good, but you do know I want to put an S-gate in there right, no more of these crappy hard drives like the last ones you guys installed. "No sir, trust us."
Got an email from the Geek Squad today, says call this 800-433-5778 number and we will discuss you repair costs. Call that number. For 20 minutes, the recording on that number took my informaiton and at the end said, "You will have to call another number for that repair, please call 800-433-5778. 7 times I tried calling that number, tried pushing buttons, asking for different options, nothing, routed back through the same stupid do loop. Finally, when the recording asked me for more info (on the 8th try), I just screamed at the recording. "Sorry, did not understand your response, let me connect you to a customer service rep."
Human on the line, she was very helpful, but could not tell me a thing about my repair except the part number and the cost. Dear, I do not want the part number, I want to know what hard drive is going into my computer, you guys (not you dear) screwed me the last time. "Sir, I am just a call center operator, I will have to connect you back with the store you shipped your computer from." Dear, they told me the repair center was going to call me, they had no clue what the repair center was going to offer me, except that they would pass on I wanted an S-gate. "Sorry sir, but that's all I can offer." Okay, put me through.
Geek Squad from the store on the line, "Sorry sir, the repair center called you on your work phone, and could not get you." That's not my work phone and I have not used that number in over 4 years, and was not the number I put on the contact sheet for the repair center to call me on this job. "Sorry sir."
Okay, this is simple, I just want confirmation that I am going to get the drive I want. "Sorry sir, the repair center may not carry the drives we carry in the store." What? "Sir, they use parts that we don't necessarily get in our stores, they may not even have S-gate drives.
Okay, let me get this straight, you charged me $34.95 for shipping to a center you know may not have the drive I specifically asked for, after tellling you you company SCREWED me the last time, but I am back here because you PROMISED you would put the drive I wanted in the computer, then you shipped it off to a center you know might not carry the drive I wanted, the center ignored the telephone number I put on the contact sheet to call me, redirected me into a contact number that does not work, forced me to waste an hour on the phone for something I should have been able to resolve in a 20 second phone call, and are now telling me I could forfeit the $34.95 in shipping if I do not accept WHATEVER drive the tech at the repair center offers me, which is why I swore off purchasing anything at Best Buy for 4 years?"
'Yes sir, but it is not our fault because everything we have done to your computer, from the beginnning, is in line WITH Best Buiy policies. Is there anything else we can do to help you today?"Dear BonzaiB,
I am so sorry to hear that you have had issues with getting your computer fixed. I have had a computer in the past that had a bad hard drive too and it’s certainly no fun to get replaced. I didn’t have mine screaming at me though, I can’t imagine how annoying that would be.
We try to keep a big focus on the communication to our Geek Squad clients when they have devices out for service. The service center and our stores should be keeping you up to date with the status of your repair pretty regularly so that you don’t have to fuss with calling in yourself. I am glad that you were able to speak to a customer service rep but I apologize that it took so many tries to get to that point. By the sounds of it, had your desired phone number that you provided been input into the system, that call process could have been totally avoided. That’s not the kind of experience we want to provide for Geek Squad clients.
I was able to pull up your service order using your email address provided here on the forums and was able to see the notes that align with your post. I also reached out to the service center and was informed that you spoke with Darnell from the Desktop Repair Line about your computer today. Did he answer all of the concerns you had with the repair? I’m happy to hear that you will have a computer that won’t scream at you anymore.
I would still like to get more details from you via private message about your store experience so I can address the proper people with this feedback. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message -
The Worst Customer Service of My Life and Why I Will Never Shop at Best Buy Again
This afternoon I decided I wanted to buy a Playstation 4. I discovered, while browsing Best Buy's website, an offer to trade in a PS3 Slim and controllers for $100 +$10 per controller. I took in the console, three controllers, and two games valued at $12 and $5 respectively for a total of $147 in trade in value. I knew what I was supposed to be getting when I walked in the door.
So I enter store #1155 (Charlotte-Northlake) with the intention of trading in my PS3 and accessories, for a PS4 Destiny bundle. A very simple transaction, that could have easily been handled quickly (and was later handled quickly and painlessly by GameStop). I approach the desk and encounter this lethargic looking automaton named Ashlyn. Or something like that. I explain to her what I want to do, and how much I expect to get out of the trade in. She says "Well, you'll get whatever comes up on the thingy". So I set my console, 3 controllers, 3 cords (HDMI, power, controller), and two games on the counter next to the thingy (computer) and she proceeds to test to see if the console works. She incompetently moves the device and power cord over to the plug in station/screen to see if it works. After much confusion over which plug goes in what hole (I literally watched her try to plug the power cord into the HDMI slot), they stand around trying to turn on the controllers and connect them to the console. She finally discovers she needs the controller cord and asks me for it. I look on the counter to discover that it is no longer there. So I run out to the car to see if it's there, and it isn't. I come back in, and ask her if maybe she dropped it when she picked up the power cord, and she looks at someone else and says in her best impression of an incredibly rude person, "He only brought in two cords". I told her to look on the floor, and of course she found it. So they plug everything in, everything works, great. Now punch in whatever it is you punch in on the thingy and give me my PS4. Nope. Now she has to spend 20 minutes sighing and shaking her head at the computer while repeatedly asking me if my PS3 slim "is 500 GB" to which I respond, literally every time, yes. Eventually she gets help from a distracted eastern european co-worker who asks me "How much is it?" and I say "100" to which Ashlyn replies in another fantastic impression of a terrible customer service worker "He told me it was 500". I clarified that I meant $100 and 500 GB and they proceed to shake their heads and sigh at the screen as they fail to understand what I can only assume were heiroglyphics. So at this point Ashlyn has called me a liar twice, and has not once made eye contact with me, or attempted even the most basic customer service. She finally comes to the price of $117 dollars which I say "That's not right, did you get the controllers?" Naturally she did not. But also neither of them knew how to use the heiroglyphic thingy in front of them, so finally they said "Well, we can't do it in our system, so you'll have to take $117". I said no, took my stuff, and walked out. Ashlyn is a terrible customer service "specialist" and should be quickly fired.
Part 2:
So shaking and fuming I walk out the door to my car with my console and accessories in tow, and decide to call the other Best Buy near me at Concord Mills (Store #268). So I call, explain what I went through, and the girl on the other end of the line says "Oh, some people just don't know where to find the the right thing to do it" and said I could come down there and get it taken care of. So I head down to Concord Mills with hopes of finally making my simple transaction. I get there, tell the girl at the desk what happened, she more or less ignored me, and said she had to take it in the back and test it. Fine, do your thing. She comes back, and says "Where did you see the hundred dollar thing?" so I look it up, and WHILE I'm looking it up she says "I know what deal you're talking about, but I can only give you $40 dollars because this is in poor condition" once again in what I can only assume is corporate standard "Terrible Customer Service Rep Tone". I told her that a console is still in good condition if nothing is broken and it works perfectly, and that a few scratches don't mean "poor condition", this isn't a disc. She says "I'm not marking this as good condition, all I'll give you is $40." so I angrily picked up my stuff, and walked over to the GameStop in the nearby mall. Told him what happened, he took the console, checked that it worked, gave me $140 for everything, I paid the difference for a PS4 and they sent me on my way. 15 minutes. 2 hours of rude customer service reps at Best Buy sent me to GameStop, and I will honestly never set foot in Best Buy again.
So that's my story.
{Removed per Forum Guidelines}
Charlotte, NC Resident and Former Best Buy CustomerHello puckettsd,
My younger brother got his hands on his own PlayStation 4 a few months ago, and ever since then, I don’t think he’s talked about anything else. In fact, whenever I go to my parents’ house for a visit, I can always hear him discussing game strategy with his friends through his headset. While I’m not much of a gamer myself, I certainly understand the PS4’s appeal, so I can see why you were excited to take advantage of our Sony PS3 Slim Trade-In offer and trade up to the new console. It’s disappointing to hear that your visit didn’t go as smoothly as planned though, and I’m sorry for any frustration this caused while you tried to figure this out on your own.
With any trade-in offer, we should always be assessing the item in question to determine its condition. This is done to make sure you are getting the best offer possible. An item may fall under in four categories - Good, Fair, Poor and Substantially Impaired/Not Working (see here for descriptions). As Ashlyn wanted to figure out which category your PS3 Slim fell under, she took the time to see if your console powered on and made sure your controllers worked properly. This doesn’t explain why she may have had difficulties adding on your controllers to the promotion though. If an associate isn’t sure about how to do something within our systems, they should be asking a member of leadership for guidance. I’m sorry if oversight caused you to leave the store unsatisfied.
Having said this, I appreciate it that you were willing to provide us a second chance and visited our Concord Mills store. I can understand your frustration though if this store didn’t feel that your console met the terms of the promotion and therefore didn’t meet minimum $100.00 offer. In the terms and conditions of the trade-in offer, we do state that the console must be in good condition to qualify. I truly apologize for this discrepancy. Regardless, I’m glad to hear that you were able to trade in your PS3 Slim for a new PS4 console, even if it wasn’t through us.
Experiences like the one you describe are never ones we like to hear, but thank you for taking the time out of your busy day to let us know about it. As a company, we realize there may be areas in need of improvement, and without feedback like yours, we wouldn’t be able to identify them properly to promote better service. Please know that I have documented your concerns as this a great opportunity for the store to learn from, and it is my hope that you give us a second chance in the near future.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message -
If you buy a song off i-tunes can you download the song again (for free) if you had happened to delete song off computer?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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I bought an iphone 5 in Sept at Best Buy, after a few hours it lost power, so I returned it. Even the new one lost power after a few hours if left on. I do not have bluetooth on. I must always have it shut off now until I go to use it. Any suggestions? Is this normal?
Perhaps these suggestions will help:
http://www.apple.com/batteries/iphone.html
also
http://theweek.com/article/index/250098/ios-7-battery-life-6-simple-ways-to-keep -your-iphone-powered-up
http://www.tuaw.com/2013/09/18/how-to-stop-ios-7-from-destroying-your-iphones-ba ttery-life/
One final unconfirmed possibility:
http://ipadnerds.com/fix-battery-drain-issue-ios-7/
Regards. -
UGHHH again, 6th time Mac fails me ..... and best buy charges me so they can "inspect it".
well the previous times 4/6 were do to manufacturing defects, the last 2 were due to the screen messing up.
now after i had this for a month, the fan makes a noise like it hits something inside and the screen leaves a purple "stain" on the screen when watching movies and playing games, it goes away after it a few hours.
but really, i went there to get it repaired and the guy said he has to charge me 60$ to look at it, and then send it to apple.
im like really, a month or two old computer and it breaks down ? and I have to pay!!! .... so im going to go complain, im going to either get my computer fixed for free or i want to return my MAC for store credit so i can purchase another laptop.... like i had it up to here with there snotty people, there attitude towards me was NOT deserved. One worker told me " well if it works fine its not worth fixing" im like ???? " seriously, i paid good money for it and i dont want ink marks on my screen when it gets "warm" "If it is undetermined to be a software or hardware issue then they are authorized to charge a diagnostic and then refund it after they verify the warranty covers it.
Similar to how car repairs work.
Beyond that I do not know the exact $60 is except for maybe sending it out to service, but if it is under a warranty normally there isn't a charge for that.
If it is after the 14 days it is unlikely that they will be willing to do a return outside of the 14 days since they will eat the cost of the laptop. And, based on industry average gross margins they would have to sell 10+ laptops to make up for that single one they ate...
~ J
Former Geek Squad Counter Intelligence Agent.
Anything posted by me is helpful information (and my own personal opinion) and is not the opinion or view of Best Buy or Geek Squad. -
Never preordering or buying any game from Best Buy again.
I went to preorder Destiny Limited Edition for PS4 and had to go through several managers a couple months ago to get it preorder for they couldn't find it in their system. After a few hours they finally found it and preordered it for me. Tonight I went into Bestbuy to find out that the person who preordered my game for me put it for the wrong console.. the PS3. Now that I've wasted an hour waiting in line. I will never get the LIMITED edition that I wanted to preorder.
I've read that this has happened to other customers before and I should have trusted them. Best buy you have lost a customer who has been buying electronics from you for years.Hello vd4246,
While I definitely thank you for pre-ordering Destiny at Best Buy, I sincerely regret hearing that it’s resulted in such frustration for you! Securing a copy of the Limited Edition of Destiny was pretty difficult since they were exactly that, limited. It makes complete sense that you’d be frustrated if you were under the impression that you’d be receiving the limited edition on one system, only to find out that you had pre-ordered the game for a different console and I’m very sorry if this is what occurred.
I’ve located your pre-order receipt using your email address on file for the forums and I’ve reviewed the details. When pre-ordering games in-store at a Best Buy location, a deposit is needed for the pre-order to be considered valid, which is present on your receipt. After the deposit is provided, the pre-order receipt will print, which will fully display the item(s) that you pre-ordered. While I understand that these transactions are usually completed by one of our associates, I would definitely suggest reviewing the receipt to ensure you receive the proper item(s).
I can understand how your frustrations would make you reluctant to shop at Best Buy in the future. However, I do hope you reconsider! Thanks for sharing your feedback with us here on the forums and please don’t hesitate to let us know if you have any further questions or concerns.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
E3 2014 Announcements and Best Buy
The Electronic Entertainment Expo, commonly referred to as E3, is happening in Los Angeles this week from June 10-12, 2014. I’m sure most of you, me included, are unable to attend the event, but are still very interested in staying up-to-date with all of the news and announcements happening throughout the week. To help you stay in the loop with all things E3 and how they relate to Best Buy, I’m going to be doing everything I can to keep this post updated with announcements as they happen and let you know when any newly announced games are available for pre-order at Best Buy.
Tell your friends, bookmark this post, and be sure to keep checking back throughout the week for updates, to ask questions, interact with our gaming community and discuss what you’re excited about!
Announcements from the Xbox Press Conference
They began by talking about previously announced games still to come in 2014, revealing some release dates for these games as well, followed up with some newly announced titles. See the titles they talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
Call of Duty: Advanced Warfare
My Best Buy members get $10 in reward certificates when they pre-order and purchase Call of Duty: Advanced Warfare. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 11/4/14
Forza Horizon 2
Plunge into the fast-paced world of open-road racing with Forza Horizon 2 as you take the wheel of a variety of the greatest cars ever made. Get behind the wheel of more than 200 vehicles, including extreme off-roaders, modern supercars, classic muscle and more, all with authentic interiors and full cockpit views. Compete in races, seek out hidden treasures or unlock exciting bucket list challenges with versatile gameplay.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 9/30/14
Evolve
In a savage world of man vs. nature, are you the hunter or the hunted? The creators of Left 4 Dead, Turtle Rock Studios, bring you Evolve, the next-generation of multiplayer shooters where four hunters face off against a single, player-controlled monster. Stalk your prey, execute your attack and prove you are the apex predator in adrenaline-pumping 4V1 matches.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Evolve. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive The Monster Expansion Pack Pre-Order Bonus
Pre-order now here
Coming Fall 2014
Sunset Overdrive
Dive into the open-world shooter of Sunset Overdrive, and prove that you've got what it takes to survive catastrophe. With a knack for traversing the ruined city with hyper agility, it's a simple matter to survive postapocalyptic conditions. When it comes to the mutants, not only are you escaping their transformation, but you've found your true calling — mutant destroyer. A fully loaded arsenal of overpowered weapons back you up and make it totally clear that the end of days is just the beginning for you.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Sunset Overdrive. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive a can koozie as well as the Fisco Bot outfit and AK-FOFF fun, only at Best Buy
Pre-order now here
Available 10/28/14
Halo: The Master Chief Collection
The iconic helmet and armor. The legendary story. The heart-racing combat. Halo has defined a generation of action-packed gaming and online multiplayer gameplay for more than a decade. Now, you can re-experience the thrills, adrenaline and immersive storylines of the Halo franchise, remastered and revamped for the Xbox One. With The Master Chief Collection, you'll not only receive stunning visuals, white-knuckle adventures and deep, rich storylines, you'll have a chance to honor the iconic hero who has been central to so many of your gaming conquests.
Includes Halo: CE Anniversary, Halo 2: Anniversary, Halo 3 and Halo 4 for Xbox One along with the Halo: Nightfall digital series
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive a multiplayer map guide and in-game Grunt Funeral Skull, only at Best Buy
Pre-order now here
Available 11/11/14
Halo 5: Guardians
My Best Buy members get $10 in reward certificates when they pre-order and purchase Halo 5: Guardians. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
ScaleBound
Set off for an epic adventure in the latest creation of renown game director Hideki Kamiya, Scalebound. Journey to a hostile, far-off world full of danger and excitement. Face a horrific assortment of strange, powerful creatures. Preserve the future by developing a bond with a towering dragon. The fate of two worlds lies in your hands — can you rise to the challenge?
My Best Buy Gamers Club Unlocked members get 20% off.Learn more
Pre-order now here.
Crackdown
Return to the action-packed gameplay of Crackdown with an all-new experience developed by the game's original creator, Dave Jones, as you get your hands dirty and run out the crime-crazed mutants of Pacific City. Take the fight upward with amazing verticality, and lay waste to the freakish menace with brutal mayhem and mind-blowing levels of destruction in co-operative gameplay. Take to the overrun streets with friends in Campaign mode, or go head-to-head in competition on Xbox Live. Brace yourself — these mutants are about to get even uglier.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Rise of the Tomb Raider
Join Lara Croft on her next adventure in Rise of the Tomb Raider as she harnesses all of her survival skills on the quest to embrace her fate as a Tomb Raider — and make it out alive. Explore the vastness of a strikingly beautiful environment where lethal threats lurk around every corner. Take your abilities to the limits as you enter the ominous darkness of tombs and fight for survival. Experience the heart-pounding thrill of action like never before with the Foundation engine, and greet a dynamic cast composed of new faces rendered in amazing clarity. Immerse yourself in Lara's world with an intense performance delivered by Camilla Luddington in a mind-blowing story that reveals the character's deepest turmoil and motivations, created by a writing team led by award-winning author Rhianna Pratchett.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Project Spark
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Phantom Dust
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Disney Fantasia: Music Evolved
Available 10/21/14
Announcements from the EA Press Conference
EA also went through some previously announced titles along with showing footage of new titles. See the titles EA talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
Dragon Age: Inquisition
Dark times have come to Thedas — monstrous dragons cast ominous shadows from above while chaos erupts all around you. What was once a land of peace and happiness is now ripped apart by conflict as the Mages wage bloody battle against their oppressors, the Templars. Someone must restore order to Thedas and put an end to those who seek to destroy the land. It's time to lead the Inquisition — a band of legendary heroes and the only hope of Thedas — and wage a war to end this reign of terror.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive the Dragon Age Inquisition Weapons Arsenal Pre-Order Bonus
Pre-order now here
Available 10/7/14
The Sims 4
In The Sims 3, you got the opportunity to throw open the doors and explore the neighborhood — well in The Sims 4, it's time to look within the mind, body and heart of your Sims for an amazingly rich and incredibly lifelike story that you won't forget. The beauty of The Sims is that it simulates life and hands the controls over to you, but what is life without emotion? For the first time, your Sims feel and express emotions with a diverse range and depth that can be influenced by other Sims, actions, memories or even the clothing and objects you choose. What could be more true to life than that?
My Best Buy members get $10 in reward certificates when they pre-order and purchase Sims 4. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 9/2/14
EA Sports UFC
Fans of MMA fighting know that no other sport in the world matches the intensity that can be found in this arena. It takes more guts and skill than most people have to be a UFC fighter — but EA Sports UFC gives the rest of the world a chance by bringing the fight to your PlayStation 4 powered by EA Sports Ignite technology. EA Sports UFC takes the action, emotion and intensity that can only be found inside the Octagon and combines it with the amazing abilities of this next-generation console for an adrenaline-pumping, heart-pounding, guts-or-glory kind of experience that you won't soon forget. Are you ready to feel the fight?
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive the EA Sports UFC Bruce Lee Pre-Order Bonus
Purchase now here
Available 6/17/14
NHL 15
Return to the rink with NHL 15, the latest installment in the series known for intense hockey action. Experience the thrill of the game with 12-Player NHL Collision Physics that provide hard-hitting collisions and player pile-ups. Test your skills in authentic playing conditions with Real Puck Physics that create realistic ice surfaces and puck motion to duplicate the unpredictable spins, rolls and bounces seen in nonstop NHL action. Enjoy the look and feel of a real game with the Next-Generation Hockey Player, modeled on authentic player and equipment models to deliver unprecedented player likenesses, emotions and animations.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 9/9/14
Madden NFL 15
Madden NFL 15 delivers everything you need to own your rivals on both sides of the field, including the most immersive defensive gameplay in franchise history. With all-new player-lock camera angles, pass rush tools, open-field tackling mechanics and smarter AI, you've never been more armed to take control of the defense and challenge the best offenses in the game. Madden NFL 15 introduces a revolutionary crowd-sourced play-calling system with three distinct ways to run offense and defense: coach suggestions, Madden community picks and concept plays providing a strategic edge to take on all rivals.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Madden NFL 15. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 8/26/14
FIFA 15
Battle the world's best players and witness their expressions of intensity, celebration and defeat detailed in lifelike accuracy with Emotional Intelligence modeling. Contend with the conditions of the pitch and realistic interactions between players, the ball and their environment with Physically Correct Contacts that re-create dribbles, touches, passes, shots and deflections in relation to the position of the body part or object with which they connect. Plunge into the physicality of head-to-head competition with intense Man-to-Man Battles that test your skills and endurance and establish dominance with Full-Body Defending.
My Best Buy members get $10 in reward certificates when they pre-order and purchase FIFA 15.Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Battlefield Hardline
Brought to you from the studio that created Dead Space, Battlefield Hardline's innovative and dramatic single-player storyline plunges you into the role of Nick Mendoza, a young detective who is determined to exact revenge against once-trusted partners on the force. Then, engage in intense multiplayer action for up to 64 players that features the strategic team play, variety and immersion of Battlefield, set in an all-new playground with cops-and-criminals-inspired gameplay — hunt criminals, save hostages, raid vaults and more.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Battlefield Hardline.Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 10/21/14
Mass Effect 4
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
EA Sports PGA Tour
Available Spring 2015
Star Wars Battlefront
Mirror's Edge 2
Announcements from the Ubisoft Press Conference
See the titles Ubisoft talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
Far Cry 4
Journey deep into the Himalayas to Kyrat, a breathtaking, perilous and wild region. Explore an expansive open world where anything can happen and danger hovers all around you. Receive a Limited Edition upgrade with pre-order, which includes Hurk's Redemption with three single-player missions that put you on the hunt for a rare artifact, plus a devastating Impaler harpoon gun. Will you rise to the challenge and set Kyrat on the path to freedom?
My Best Buy members get $10 in reward certificates when they pre-order and purchase Far Cry 4. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive The Butcher's Machete, only at Best Buy
Pre-order now here
Available 11/18/14
Tom Clancy’s The Division
Dive into the frighteningly chaotic and devastated New York City as an agent of The Division, working to restore order. Call upon your skills, weapons and wits as you play in this persistent, dynamic environment that combines the Tom Clancy series' core authenticity and tactical decisions, RPG action, trading and much more. Join your skills with your friends' as you create a team of agents called upon to investigate the source of the virus and engage all threats, even if it means taking down your own citizens.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 2015
The Crew
Put the pedal to the metal and get behind the wheel in The Crew, a next-gen racing adventure that allows you to explore the U.S. in its entirety, from coast to coast. Build your crew of four through companionship or rivalrous adversity, and then embark on your quest to improve your rep in the underground-racing world and infiltrate and ultimately overtake the 510s, a gang grown around Detroit's street-racing scene.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 11/11/14
Assassin's Creed Unity
My Best Buy members get $10 in reward certificates when they pre-order and purchase Assassin's Creed Unity. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive chances to win prizes with the Spin to Win game, the Chemical Revolution and a Best Buy exclusive Over Under pistol.
Pre-order now here
Pre-order the Collector's Edition here
Available 10/28/14
Just Dance 2015
Head to the dance floor as you take your performances to a whole new level in the latest installment of the popular Just Dance franchise, Just Dance 2015. Get everyone moving with the latest jams from Pharrell Williams, Ellie Goulding, Calvin Harris, John Newman and more, and take a trip down memory lane with classics by Bonnie Tyler and Run DMC & Aerosmith.
My Best Buy Gamers Club Unlocked members get 20% off.Learn more
Pre-order now here
Tom Clancy's Rainbow Six Siege
Return to the heart-pounding shooter action of the Tom Clancy's Rainbow Six franchise with Tom Clancy's Rainbow Six Siege, an all-new installment that takes you deep inside the thrilling and dangerous world of a global counter-terrorist operative as you fight to make the world a safer place. Jump into action as you engage in fast-moving, close-quarters combat, carry out intense coordinated assaults, execute sharply tuned strategies and of course, blow away anything that stands in your way with explosive demolitions skills.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order nowIs there anyway you can try to get more images/videos for the Battlefield Hardline? Personally I found BF4 a disappointment from BF3 so I am still 50/50 on even ordering this one.
Any news for PC GTA V yet?
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.
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