Best Buy's Vehicle Fit guide question

I want to install a car stereo in my 2007 ford explorer 4 door, heres the stereo I want to install,
http://www.bestbuy.com/site/olspage.jsp?skuId=9197111&type=product&id=1218056226183
It said it would fit, then I checked again a while later, and it said it doesn't fit, I don't get this, I heard their fit guide is very inaccurate, does it fit? I hope so, any help would be great. I actually ordered it off another site for 185 dollars, much cheaper than what best buy wanted, and this is just the stereo, instalation is another 90 bucks I believe.
Just to mention one thing, best buy wouldn't let me post the message because it said "The message body contains ______, which is not permitted in this community. Please remove this content before sending your post." Weird. I can't type the word out, it won't let me post if I do, but a hint, its the name of a rain forest in brazil.

Hello alex145,
While we do our best to provide accurate information about which mobile audio equipment will fit in your vehicle, occasionally the information can be conflictory as you discovered. When this occurs, it's best to consult the manufacturer -- Pioneer in this case -- for their recommendations. Their response would be definitive. I hope this helps.
Regards,
John|Social Media Specialist | Best Buy® Corporate
Private Message

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I wanted to purchase a Computer at Best Buy but they currently have nothing that fits my needs.

Best Buy had a very nice ASUS Desktop with a new i7 processor for a very resonable price about a month ago.
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and some Voice Recorder PC?
I would really like to purchase a PC from Best Buy, however there's not a single machine I can
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and 9GB of Ram. Why can't I find a similar deal at Best Buy? If I can't find something that fits
my needs at Best Buy soon, I'm going to take my money elsewhere.
Kind Regards,
-Chris

Yah on October 22 we will have a very large release of many laptops and all new product will be available for purchase. Its very exiting how much there will be available.
Brandon
Best Buy Associate | Geek Squad Agent
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I recently upgraded by iMac iOS to Yosemite, and I find that my best buy provided Trend Micro stopped working. Question, what security software is recommended, if any for an iMac. Thanks

I recently upgraded by iMac iOS to Yosemite, and I find that my best buy provided Trend Micro stopped working. Question, what security software is recommended, if any for an iMac. Thanks

Uninstall Trend Micro software. It is not needed and could prevent your computer from operating properly. If there is no uninstaller for the software, then see the following:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
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    2. AppDelete
    3. Automaton
    4. Hazel
    5. AppCleaner
    6. CleanApp
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10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software.

2 Questions for a New GCU Member: I Didn't Receive 2x the My Best Buy Points and my Welcome Coupons

Hello, I just signed up for a My Gamer's Club Unlocked membership at my local Best Buy store today, and after signing up for it, I used it when purchasing two games: Splatoon ($47.99 with GCU) and The Legend of Zelda Majora's Mask 3D ($31.99 with GCU). I checked my account after purchasing these two games, and it doesn't seem like i'm getting 2x the My Best Buy points on each game. I may be mistaken about this (I'm still really new to this whole membership), but I believe you're supposed to get 2 My Best Buy points for every dollar you spend on new video games if you have the GCU membership. For example, if I spent $47.99 on Splatoon, instead of getting 47 My Best Buy points, I should be getting 94 My Best Buy points. Similarly, if I spent $31.99 on Majora's Mask 3D, I should get 62 points and not 31 points. On my account, it only shows that I am receiving 47 points for Splatoon and 31 points for Majora's Mask 3D. Maybe it's because the other points I am supposed to get haven't appeared yet and i'm just impatient, but aren't I supposed to be getting double the points for each purchase of a new video game? Also, it might just be because i'm impatient, but where/when am I supposed to receive my welcome coupons for the GCU membership (Buy 2 Pre-Owned Get 1 Free and 50% Off Any Strategy Guide)? I'm really excited for the 50% off coupon so that I can get the Splatoon game guide for $7.50! Thanks in advance!

Hi Apricot,
Welcome to Gamers Club Unlocked (GCU)!
Like your Welcome Packet situation, I believe that patience is going to be the key here. The Welcome Packet can take 2-3 business days to receive, as you experienced with yours. Bonus Points work a bit differently. Any bonus My Best Buy points may take 15-20 days to post to your My Best Buy membership. During this timeframe, they may or may not even show as pending.
If the timeframe above passes and you’re still not seeing bonus points, please send me a private message via the link in my signature.
Thanks!

Question about preorder at best buy

I preordered a 32GB Black Iphone 4 on Tuesday, June 15th. The store clerk told me I was preorder #15.
Now, do I have to wait in line at 3 a.m in order to secure my phone on 6/24? Or can I go into best buy anytime throughout the day and be guaranteed my 32gb because they are holding it for me?(I plan on going early anyway, like 7am, but I'd rather not have to get there at 3am and wait in line.)

Supposedly, Best Buy is going to call you on the 22nd or 23rd for an appointment to come pick it up. If they have enough phones then don't worry. Just look out for their call. Give them a call if they don't call you by the 23rd. It could mean then don't have enough, if any to fulfill your pre-order. But if you get a call, you're good as gold.

E3 2014 Announcements and Best Buy

The Electronic Entertainment Expo, commonly referred to as E3, is happening in Los Angeles this week from June 10-12, 2014. I’m sure most of you, me included, are unable to attend the event, but are still very interested in staying up-to-date with all of the news and announcements happening throughout the week. To help you stay in the loop with all things E3 and how they relate to Best Buy, I’m going to be doing everything I can to keep this post updated with announcements as they happen and let you know when any newly announced games are available for pre-order at Best Buy.
Tell your friends, bookmark this post, and be sure to keep checking back throughout the week for updates, to ask questions, interact with our gaming community and discuss what you’re excited about!
Announcements from the Xbox Press Conference
They began by talking about previously announced games still to come in 2014, revealing some release dates for these games as well, followed up with some newly announced titles. See the titles they talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
Call of Duty: Advanced Warfare
My Best Buy members get $10 in reward certificates when they pre-order and purchase Call of Duty: Advanced Warfare. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 11/4/14
Forza Horizon 2
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My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
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Evolve
In a savage world of man vs. nature, are you the hunter or the hunted? The creators of Left 4 Dead, Turtle Rock Studios, bring you Evolve, the next-generation of multiplayer shooters where four hunters face off against a single, player-controlled monster. Stalk your prey, execute your attack and prove you are the apex predator in adrenaline-pumping 4V1 matches.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Evolve. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
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Sunset Overdrive
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My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive a can koozie as well as the Fisco Bot outfit and AK-FOFF fun, only at Best Buy
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Halo: The Master Chief Collection
The iconic helmet and armor. The legendary story. The heart-racing combat. Halo has defined a generation of action-packed gaming and online multiplayer gameplay for more than a decade. Now, you can re-experience the thrills, adrenaline and immersive storylines of the Halo franchise, remastered and revamped for the Xbox One. With The Master Chief Collection, you'll not only receive stunning visuals, white-knuckle adventures and deep, rich storylines, you'll have a chance to honor the iconic hero who has been central to so many of your gaming conquests.
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Pre-order now here
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Halo 5: Guardians
My Best Buy members get $10 in reward certificates when they pre-order and purchase Halo 5: Guardians. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
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ScaleBound
Set off for an epic adventure in the latest creation of renown game director Hideki Kamiya, Scalebound. Journey to a hostile, far-off world full of danger and excitement. Face a horrific assortment of strange, powerful creatures. Preserve the future by developing a bond with a towering dragon. The fate of two worlds lies in your hands — can you rise to the challenge?
My Best Buy Gamers Club Unlocked members get 20% off.Learn more
Pre-order now here.
Crackdown
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My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Rise of the Tomb Raider
Join Lara Croft on her next adventure in Rise of the Tomb Raider as she harnesses all of her survival skills on the quest to embrace her fate as a Tomb Raider — and make it out alive. Explore the vastness of a strikingly beautiful environment where lethal threats lurk around every corner. Take your abilities to the limits as you enter the ominous darkness of tombs and fight for survival. Experience the heart-pounding thrill of action like never before with the Foundation engine, and greet a dynamic cast composed of new faces rendered in amazing clarity. Immerse yourself in Lara's world with an intense performance delivered by Camilla Luddington in a mind-blowing story that reveals the character's deepest turmoil and motivations, created by a writing team led by award-winning author Rhianna Pratchett.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Project Spark
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Phantom Dust
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Disney Fantasia: Music Evolved
Available 10/21/14
Announcements from the EA Press Conference
EA also went through some previously announced titles along with showing footage of new titles. See the titles EA talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
Dragon Age: Inquisition
Dark times have come to Thedas — monstrous dragons cast ominous shadows from above while chaos erupts all around you. What was once a land of peace and happiness is now ripped apart by conflict as the Mages wage bloody battle against their oppressors, the Templars. Someone must restore order to Thedas and put an end to those who seek to destroy the land. It's time to lead the Inquisition — a band of legendary heroes and the only hope of Thedas — and wage a war to end this reign of terror.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive the Dragon Age Inquisition Weapons Arsenal Pre-Order Bonus
Pre-order now here
Available 10/7/14
The Sims 4
In The Sims 3, you got the opportunity to throw open the doors and explore the neighborhood — well in The Sims 4, it's time to look within the mind, body and heart of your Sims for an amazingly rich and incredibly lifelike story that you won't forget. The beauty of The Sims is that it simulates life and hands the controls over to you, but what is life without emotion? For the first time, your Sims feel and express emotions with a diverse range and depth that can be influenced by other Sims, actions, memories or even the clothing and objects you choose. What could be more true to life than that?
My Best Buy members get $10 in reward certificates when they pre-order and purchase Sims 4. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 9/2/14
EA Sports UFC
Fans of MMA fighting know that no other sport in the world matches the intensity that can be found in this arena. It takes more guts and skill than most people have to be a UFC fighter — but EA Sports UFC gives the rest of the world a chance by bringing the fight to your PlayStation 4 powered by EA Sports Ignite technology. EA Sports UFC takes the action, emotion and intensity that can only be found inside the Octagon and combines it with the amazing abilities of this next-generation console for an adrenaline-pumping, heart-pounding, guts-or-glory kind of experience that you won't soon forget. Are you ready to feel the fight?
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive the EA Sports UFC Bruce Lee Pre-Order Bonus
Purchase now here
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NHL 15
Return to the rink with NHL 15, the latest installment in the series known for intense hockey action. Experience the thrill of the game with 12-Player NHL Collision Physics that provide hard-hitting collisions and player pile-ups. Test your skills in authentic playing conditions with Real Puck Physics that create realistic ice surfaces and puck motion to duplicate the unpredictable spins, rolls and bounces seen in nonstop NHL action. Enjoy the look and feel of a real game with the Next-Generation Hockey Player, modeled on authentic player and equipment models to deliver unprecedented player likenesses, emotions and animations.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 9/9/14
Madden NFL 15
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My Best Buy members get $10 in reward certificates when they pre-order and purchase Madden NFL 15. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 8/26/14
FIFA 15
Battle the world's best players and witness their expressions of intensity, celebration and defeat detailed in lifelike accuracy with Emotional Intelligence modeling. Contend with the conditions of the pitch and realistic interactions between players, the ball and their environment with Physically Correct Contacts that re-create dribbles, touches, passes, shots and deflections in relation to the position of the body part or object with which they connect. Plunge into the physicality of head-to-head competition with intense Man-to-Man Battles that test your skills and endurance and establish dominance with Full-Body Defending.
My Best Buy members get $10 in reward certificates when they pre-order and purchase FIFA 15.Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Battlefield Hardline
Brought to you from the studio that created Dead Space, Battlefield Hardline's innovative and dramatic single-player storyline plunges you into the role of Nick Mendoza, a young detective who is determined to exact revenge against once-trusted partners on the force. Then, engage in intense multiplayer action for up to 64 players that features the strategic team play, variety and immersion of Battlefield, set in an all-new playground with cops-and-criminals-inspired gameplay — hunt criminals, save hostages, raid vaults and more.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Battlefield Hardline.Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 10/21/14
Mass Effect 4
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
EA Sports PGA Tour
Available Spring 2015
Star Wars Battlefront
Mirror's Edge 2
Announcements from the Ubisoft Press Conference
See the titles Ubisoft talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
Far Cry 4
Journey deep into the Himalayas to Kyrat, a breathtaking, perilous and wild region. Explore an expansive open world where anything can happen and danger hovers all around you. Receive a Limited Edition upgrade with pre-order, which includes Hurk's Redemption with three single-player missions that put you on the hunt for a rare artifact, plus a devastating Impaler harpoon gun. Will you rise to the challenge and set Kyrat on the path to freedom?
My Best Buy members get $10 in reward certificates when they pre-order and purchase Far Cry 4. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive The Butcher's Machete, only at Best Buy
Pre-order now here
Available 11/18/14
Tom Clancy’s The Division
Dive into the frighteningly chaotic and devastated New York City as an agent of The Division, working to restore order. Call upon your skills, weapons and wits as you play in this persistent, dynamic environment that combines the Tom Clancy series' core authenticity and tactical decisions, RPG action, trading and much more. Join your skills with your friends' as you create a team of agents called upon to investigate the source of the virus and engage all threats, even if it means taking down your own citizens.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 2015
The Crew
Put the pedal to the metal and get behind the wheel in The Crew, a next-gen racing adventure that allows you to explore the U.S. in its entirety, from coast to coast. Build your crew of four through companionship or rivalrous adversity, and then embark on your quest to improve your rep in the underground-racing world and infiltrate and ultimately overtake the 510s, a gang grown around Detroit's street-racing scene.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 11/11/14
Assassin's Creed Unity
My Best Buy members get $10 in reward certificates when they pre-order and purchase Assassin's Creed Unity. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive chances to win prizes with the Spin to Win game, the Chemical Revolution and a Best Buy exclusive Over Under pistol.
Pre-order now here
Pre-order the Collector's Edition here
Available 10/28/14
Just Dance 2015
Head to the dance floor as you take your performances to a whole new level in the latest installment of the popular Just Dance franchise, Just Dance 2015. Get everyone moving with the latest jams from Pharrell Williams, Ellie Goulding, Calvin Harris, John Newman and more, and take a trip down memory lane with classics by Bonnie Tyler and Run DMC & Aerosmith.
My Best Buy Gamers Club Unlocked members get 20% off.Learn more
Pre-order now here
Tom Clancy's Rainbow Six Siege
Return to the heart-pounding shooter action of the Tom Clancy's Rainbow Six franchise with Tom Clancy's Rainbow Six Siege, an all-new installment that takes you deep inside the thrilling and dangerous world of a global counter-terrorist operative as you fight to make the world a safer place. Jump into action as you engage in fast-moving, close-quarters combat, carry out intense coordinated assaults, execute sharply tuned strategies and of course, blow away anything that stands in your way with explosive demolitions skills.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now

Is there anyway you can try to get more images/videos for the Battlefield Hardline? Personally I found BF4 a disappointment from BF3 so I am still 50/50 on even ordering this one.
Any news for PC GTA V yet?
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

Best Buy Rewards Elite Member was Lied to and severely mistreated by BESTBUY

BEWARE TO ALL CUSTOMERS WHO READ THIS.....Beware of lying BB salespeople and condescending BB Managers.
The following excerpts are my (an 'Elite' customer) attempts to open a dialog with the management at BESTBUY. A month has gone by now, I have sent the following information 7-9 times and this "company" has yet to reply. If you are a potential BB customer please read this and realize that when BB salespeople tell you something you must take their words with a grain of salt and all the while think of them as, well, Used Car Salespeople. If you are in fact BB Management you should know after reading this that I was one of those valued customers that you spend $MILLIONS$ each year to attract and do nothing to EARN. I have spent a ton O' cash over the last few years at BB on 3 Big Sceens, 2 i7 Computers, all of our iPhones, multiple office printers, 3 years of GEEK SQUAD memberships, 2 Kindle Fires, 2 iPad minis, 1 surround sound system, 2 BluRay players, Many software packages and finally ONE REMOTE CAR STARTER which is the reason for my initial query.
--THE FOLLOWING IS THE CORRESPONDENCE THAT I SENT REPEATEDLY TO BESTBUY--
Best Buy Management,
I have now sent 3 emails to your “Lisa.Smith” email address and after about two weeks have not yet received a reply. What do I need to do to get a reply from Best Buy. I’ve spent thousands of dollars (That’s $1000.00’s) and now feel that I am being severely disrespected by the management at Best Buy. I don’t make threats but I am very disappointed in that fact that I have been so loyal as a customer to a company that seems not to care about me as a customer at all. It’s odd that someone can spend so much money to a company thinking that such loyalty would be rewarded, only to be ignored and disrespected.
I am very well connected and respected in the media in St. Louis as well as in all social media and I do not want to use those platforms to air this out but I will if I don’t get a response from Best Buy.
The following is the entire initial email that includes what has transpired to this point:
Hi Lisa,
My name is Ken {removed per forum guidelines}. I am a “My Best Buy” Elite member and my acct.# is @@@@@. In the past I have purchased thousands of dollars worth of products from Best Buy. I have always been a loyal Best Buy customer and I’m writing you today to ask that I receive the same respect, loyalty and trust that I have given to Best Buy over the years.
Last December I went to the Best Buy on Watson Road in St. Louis, Missouri looking for an item for my wife for Christmas called a Viper 2-way Remote Start System, model number 4806v. I saw it at BestBuy.com. I went back to the area where you keep this item and the sales guy was really nice and helped me find the only one that you had left in stock. I told him that I wanted to have this installed in my wife’s car. I told him the year and model of the car, (2007 Toyota Rav 4) and asked if this was all that I needed or if I had to pay for installation. The salesman told me that their was no additional charge for installation. He said that all I needed to do is purchase the product and take the box home today. Give the present to my wife and then have her set up an appointment to have the remote system installed. He said that it could take as much as 3 hours and I was fine with that.
Today, my wife called the local Best Buy on Watson to set up an appointment to have the remote installed in her car and the sales guy on the phone told her that they could do it on February 23rd but there would be an additional charge of $250.00 since there were other parts that were needed to have this product installed in a Toyota Rav 4. My wife called me to tell me what was said and I then called and asked for a manager to discuss this issue.
A manager named Tim got on the phone. I explained everything to Tim as I have written in this email. After listening to me, Tim was very brief and simply said; “So, I can give you a refund for your purchase if you have the receipt.” I told him that I was happy with the product and my wife really wanted this in her car, I just needed to know how I could get it installed for the price that we originally agreed on. He asked if I remembered the salesperson’s name and I told him that I didn’t but was it listed on the receipt? He said “No the salesperson’s name was not listed on the receipt.” Tim said that I couldn’t get the item installed in my wife’s car unless I paid the extra $250.00 or I could get a refund. He added that if he gave 200 dollar installations to every customer who called and claimed they were told this then Best Buy would go out of business. I asked Tim if he was calling me a liar and he said no but I should understand why he can’t simply believe every customer who calls to complain. I asked him to be reasonable and let the installation go as originally agreed on and Tim said that he would not allow this but I could get a refund. I asked him if I could talk with someone higher up and he said that there wasn’t anyone higher up that I would be able to talk to. He said that those decisions stop with him. I told him that he was being very disrespectful considering all that I purchased from his location and he was silent for a second and then replied, “So, do you want a refund?” I told him not at this time but I would be calling his Corporate office and he replied with “Have a nice day.”
I then got online and found the BestBuy number “1-888-237-8289” and called it. I finally got to a live person who was very nice and they attempted to get me in contact with customer relations. The online salesperson kept coming back to me saying “don’t hang up I’m just trying to get a number to call.” She then told me that she was trying to get “Justin” on the phone to help me. After literally 15+ minutes Justin got on the line, he asked my name and then the phone beeped twice and hung up.
I was shocked but repeated the process above. After again waiting on the phone the online salesperson get me in touch with Customer relations. I started to speak to the person in CR and again, the phone beeped twice and hung up.
I tried a third time, explained everything in this email so far to the new online salesperson and she gave me the extension number to call if this happens again. It happened again.
I again called and asked the next online salesperson to connect me with x@@@. She said that they weren’t picking up but they were having some phone issues. She then gave me your email address and told me to tell you everything that I told her.
Here we are.
Please let me know what I need to do from here. If you look up my account you will see the extensive list of purchases that I have made from Best Buy. I believe that I have more than displayed my willingness to pay fair prices for good quality items but I will not be “bait and switched.” I think that the manager Tim had it wrong. He won’t go out-of-business if he helps qualified customers but he will if continues to treat good customers with such disrespect.
Thank You and I look forward to your reply.
Ken {removed per forum guidelines}
---POST NOTE-- For me, it's not about the $$$$ but about the way Tim talked to me and my wife. I have a wife and 11 and 15 year-olds. I estimate between them and I we will be spending well over $10,000.00 over the next four years for electronics and related services. The only question is will I be spending it at BEST BUY? After all of this, would you?
Please respond as soon as possible.
Thank You,
Kenneth {removed per forum guidelines}

Welcome to the forum, iChannel, and thank you for being an Elite My Best Buy member!
Minnesota winters can be bitterly cold, and I can imagine having a remote starter installed in my car would be amazing. It was very nice of you to purchase one for your wife, and I’m sure she was absolutely thrilled to have it installed. It’s regrettable to hear that some additional installation requirements came as such a shock to you though, and I truly apologize if we failed to properly explain the necessary costs associated with our car services.
When helping you figure out the essentials for a particular car installation, we go by a fit guide of sorts to provide you a cost estimate of the service. We do this by narrowing down the year, make, and model of your car and figuring out what components are necessary for the service you are wishing to purchase. It sounds like our associate who helped you find the stereo you were looking for may have been unaware of this guide, and consequently, may have provided you some inaccurate information regarding our services. This could explain why one of our certified auto technicians may have told your wife additional parts and payment were required to perform the remote starter installation.
No matter the situation though, our associates and managers should always be kind and courteous when assisting you, and I’m sorry if we were less than helpful when trying to work this out with you. It’s clear to me this situation has been far from ideal, and while I cannot erase what’s already transpired, I’d appreciate the opportunity to try to assist you. Please know I’ve sent you a private message to collect some further information from you to see what options we may have available to us. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the screen.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy in Bolingbrook, IL

I decided to post here instead of writing a review on Google, as I know how detrimental those can be to an individual store, but they really deserved it. Maybe someone can make it right, or at least straighten out the issues with this store.
In April of last year I came into a large chunk of change, shortly after being robbed, and of course I decided to spend a bunch on gaming. What better way to get over that kind of stress? I very rarely shopped here, primarily for business when I did. So I came to this Best Buy (why not?), bought a 55" TV and roughly a dozen PS3 games. The very first thing that went wrong was the God of War debacle (Sony's debacle, that is). There was a collection out at the time that, unbeknownst to me, did not come with all of the games that said "includes" in big bold letters on the front. You had to download a couple of these games, and I remember calculating that would be 17 GB, bandwidth I did not have. But that didn't even matter, because the voucher was expired. This store was still selling these. So I came back to return mine. I showed the item to the guy at the door as I walked in. He nodded. I went to the customer service desk and explained the situation and the guy behind the desk gave me possibly the most condescending look I've ever been given. He raised one side of his upper lip and one of his eyebrows at me, and explained they would not accept it, and I had to contact Sony. This was a small item of a huge purchase, so it definitely would have been in his best interest to accept it, but even if he didn't, that look he gave me began to stew, and has been stewing ever since. It should also be noted that even after bringing it to their attention, these were still on the shelves the next several times I went into the store.
I was at the store for a while after this, picking out more games, and I believe this was when I was buying the TV (possible the events are out of order). Anyways, I'm paying for something, and the girl tells me, "Next time you come in here, you need to ask the guy at the door for a sticker, because it looks like you stole that." She was referring to the open God of War case. The guy at the door should have stickered the item when I walked in and showed him, if that were the case. One should not have to inform a store of their own policies. Up until this point I had no unpleasant experiences with anyone in a blue shirt, just the white shirt guy, but she might as well have said, "you look like a thief."
So far, majorly condescended unto twice, and denied what I feel was a perfectly reasonable return. I was already beginning to lean away from coming back here at this point. Then, a week later or so, I started hooking up my retro systems from my old TV to the new one, as those are mainly what I play. I realize, the upscaler in this TV has HUGE lag, and after much googling I realize this problem has been ongoing with this and similar models for a while and will not be resolved. The lag made everything that used composite signal unplayable, as everything you did happened over a second late. I already know that this Best Buy is not going to accept the return, but I decided to look at online reviews of this store, just for kicks. "Maybe my experience was a fluke," I thought. Nope, many other people have the same sentiments I have about this store - people swarm around you trying to sell you stuff, and if anything ever goes wrong you're out of luck. So instead of wasting my time, I just sold the TV, informing the new owner of its downfall. This was the third burn from this store - still selling a known defective model.
What I have not mentioned yet is that I used to buy things here for business until this stuff happened. After this, I decided not to utilize Best Buy in my work's entire computer network upgrade (that is, all computers and all network equipment), so (mainly) the smug white shirt lost them a ton of money.
A few months passed, and I had a few tech emergencies, most went okay. One day though, not that long ago, I was buying a network switch, once again in an emergency. Keep in mind, I am in ways both blue collar and white collar. I am the entire "IT department" and I run our maintenance department. I fix everything that goes wrong, computer or otherwise, so I am often wearing stained clothes. Because of this, I had to come to Best Buy wearing dirty clothes. I passed a blue shirt, and out of the corner of my eye I saw her head whip around, and when I look back she's looking at me like I was scum. The look she gave me can only be compared to Bernie Mac's bit about the little girl and the cookies. She noticed that I had noticed her, and she turned back. Normally I could disregard something like this but not after the aggravation caused on the other visits.
There are many good employees at this store, but overall the attitude is very bad, and I've lost money and time. These are not the only incidents I've had, just the ones that stuck out the most. I'm a very patient guy and, to date, this is the first time I've complained to a business, ever. Many times I've gone in this store, someone was arguing with customer service. It's just so unpleasant. I no longer go to this store, virtually ever. I just go to the TigerDirect in Naperville (which is unfortunate because I dislike that store anyways). Surely I am not the only person who commands so much money that they have shunned away. No one extremely major event happened here, but I was chipped away with many small ones, basically.
Anyways, we are currently doing renovations now including tech upgrades, and I felt someone should know why they are not getting my money (and many other people's).
Thank you for reading, and if someone decides to try to do something about it, best of luck to you. I feel better now having finally decided to speak up.
-- J. {removed per forum guidelines}

Hello rside,
After reading through your post, it seems that your latest experiences have one thing in common and that is poor customer service. We can have the best selection of products at the lowest of prices, but that doesn’t mean anything if we aren’t treating our customers with a kind, professional experience. I’m sure this was far from what you were expecting from us, and I’m truly sorry for the disappointment this surely created.
Our stores should not only be friendly and informative, but our associates should courteous with our customers when they are requesting assistance. It sounds like something missed the mark though if you felt insulted after having tried to return your God of War game. Although we weren’t able to help with your game’s expired voucher, this doesn’t excuse the condescending nature you describe from our customer service agent. Even more troubling to me is the reported implied accusation of our cashier, and I’m sorry for any aggravation this caused.
No matter what a customer is looking to purchase, they should feel confident knowing they are buying something that fits their needs and wants for it. This is because our associates should be asking clarifying questions to narrow down what the purchase would be used for specifically so that they may provide you with your best available options. I’m sorry to hear that something was clearly missed though if an associate didn’t realize you needed a television that would be compatible with your retro gaming systems. We certainly can’t afford for experiences like yours to be repeated considering the many competitive choices customers have today, and I appreciate you taking the time to tell us about it.
Please know that as a company, we realize we do have room for improvement, and we are actively working to change this. It’s clear to me that we may not have ironed out all of the kinks yet, and I’m very sorry it has been at your expense. I am forwarding your post to our team leadership including our general manager, Jonathan, as direct customer feedback is the best way to highlight which areas need the most focus.
Once again, I appreciate that you took the time to share your experiences in the level of detail you did. If it were me, I’m sure these would be stories that would be told time and time again whenever friends and family discussed poor service. It is my hope, however, that we have proven to you that we care and are committed to do better. I know you didn’t write with the intention of receiving any grand gesture in return, but I do hope you will let me know if there’s anything more we can do to show our appreciation and invite you back.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Call of Duty: Advanced Warfare at Best Buy

Power Changes Everything.
Call of Duty is back with their next, highly anticipated game, Call of Duty: Advanced Warfare. Call of Duty: Advanced Warfare envisions the powerful battlegrounds of the future, where both technology and tactic have evolved to usher in a new era of combat for the franchise. Delivering a stunning performance, Academy Award winning actor Kevin Spacey stars as Jonathan Irons – one of the most powerful men in the world – shaping this chilling vision of the future of war.
An Advanced World:
Call of Duty: Advanced Warfare takes place in a plausible future in which technological progress and today’s military practices have converged with powerful consequences. In this carefully researched and crafted vision of the future, Private Military Corporations (PMCs) have become the dominant armed forces for countless nations outsourcing their military needs, redrawing borders and rewriting the rules of war. Jonathan Irons, the founder and president of the world’s largest PMC - Atlas Corporation - is at the center of it all.
An Advanced Soldier:
Powerful exoskeletons evolve every aspect of a soldier’s battle readiness, enabling combatants to deploy with an advanced lethality and eliminating the need for specialization. The introduction of this gameplay mechanic delivers enhanced player movement and verticality through boost jumps and grappling, covert cloaking abilities, and biomechanics that provide unparalleled strength, awareness, endurance, and speed. With the advent of the exoskeleton and newly advanced armor and weaponry, every soldier commands tactical freedom in any terrain unlike ever before, fundamentally changing the way gamers play Call of Duty across all modes.
An Advanced Arsenal:
Harnessing the power of next-gen platforms, Call of Duty: Advanced Warfare brings players into the battlegrounds of the future by boasting a new hi-tech, advanced arsenal and ability set, arming players with all-new equipment, technology, perks, and vehicles like hoverbikes and highly specialized drones. Players can also choose between standard ammunition and an all-new class of directed-energy weaponry that enables totally new gameplay dynamics. And with exoskeletons delivering a massive force multiplier and unprecedented tactical freedom, Call of Duty: Advanced Warfare evolves every firefight.
Pre-Order Call of Duty: Advanced Warfare at Best Buy >
Available on Xbox One, Xbox 360, PS4, PS3, PC and digital.
November 3 Midnight Store Openings
Stop in to Best Buy’s Midnight Opening Event and pick up your copy of Call of Duty: Advanced Warfare! Our stores will be open at 12:01 A.M. Eastern, 9:01 P.M. Pacific on November 2nd/3rd for the event. Please see below for a breakdown of when you’ll be able to attend the Midnight Opening Event and pick up your copy the second it’s available!
Pacific Time Zone (PT) – 9:01 P.M.
Mountain Time Zone (MT) – 10:01 P.M.
Central Time Zone (CT) – 11:01 P.M.
Eastern Time Zone (ET) – 12:01 A.M.
Click here to see a list of participating Best Buy store locations.
Looking for an Xbox One to play Call of Duty: Advanced Warfare?
Xbox One Limited Edition Call of Duty: Advanced Warfare Bundle
Pre-order the Xbox One Limited Edition Call of Duty: Advanced Warfare Bundle and get the massive 1TB hard drive, custom controller and Limited Edition exoskeletion, plus Call of Duty: Advanced Warfare Day Zero Edition.
Pre-Order here >
Limited Edition Call of Duty: Advanced Warfare Wireless Controller
Add to your controllers with this Limited Edition Call of Duty: Advanced Warfare Wireless Controller. Featuring a custom design inspired by Sentinel Task Force iconography, it looks like an artifact from the powerful battlegrounds of the future. Be prepared for battle as soon as you boot up with a bonus Supply Drop, which can unlock a variety of in-game content from player customization gear to weapons.
Pre-order here >
Related Offers
Call of Duty: Advanced Warfare Day Zero Edition
Pre-order the Day Zero Edition to receive 24-hour early access on November 3, full day of double XP on November 3, Advanced Arsenal bonus and 2 custom weapons, the AK-12G Assault Rifle and Crossbow B-2. If you've already pre-orderd Call of Duty: Advanced Warfare from Best Buy, you will have access to the Day Zero edition.
Advanced Arsenal Pre-Order Bonus
Get access to the Advanced Arsenal, featuring a custom exoskeleton and the EM1 Quantum, an all-new directed energy weapon, for use in multiplayer gameplay.
$10 in Reward Certificates
As a My Best Buy™ member, you'll get $10 in Reward Certificates
when you pre-order and purchase Call of Duty: Advanced Warfare or the Call of Duty: Advanced Warfare Xbox One Bundle.
Learn more >
20% Off for Unlocked Members
In addition to $10 in Reward Certificates, Unlocked members also get 20% off Call of Duty: Advanced Warfare.
Learn more >
Still have questions? Want to talk more about Call of Duty: Advanced Warfare?
Join the discussion by replying to this post!
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

New editions were recently announced for Call of Duty: Advanced Warfare and we now have them available for pre-order! Follow the links below to choose your system along with the Special or Pro Edition.
Atlas Limited Editions
Xbox 360 Call of Duty: Advanced Warfare Atlas Limited Edition >
Xbox One Call of Duty: Advanced Warfare Atlas Limited Edition >
PS3 Call of Duty: Advanced Warfare Atlas Limited Edition >
PS4 Call of Duty: Advanced Warfare Atlas Limited Edition >
Atlas Pro Editions
Xbox 360 Call of Duty: Advanced Warfare Atlas Pro Edition >
Xbox One Call of Duty: Advanced Warfare Atlas Pro Edition >
PS3 Call of Duty: Advanced Warfare Atlas Pro Edition >
PS4 Call of Duty: Advanced Warfare Atlas Pro Edition >
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Halo 5 and The Master Chief Collection at Best Buy

Halo 5: Guardians
Continue the Halo saga with next installment of the franchise, this time for Xbox One, Halo 5: Guardians. Pre-order your copy of Halo 5: Guardians from Best Buy today and get ready to don Master Chief’s armor again once it’s released
Pre-Order Halo 5: Guardians at Best Buy >
Halo: The Master Chief Collection
The iconic helmet and armor. The legendary story. The heart-racing combat. Halo has defined a generation of action-packed gaming and online multiplayer gameplay for more than a decade. Now, you can re-experience the thrills, adrenaline and immersive storylines of the Halo franchise, remastered and revamped for the Xbox One. With The Master Chief Collection, you'll not only receive stunning visuals, white-knuckle adventures and deep, rich storylines, you'll have a chance to honor the iconic hero who has been central to so many of your gaming conquests.
A total of 45 campaign missions and more than 100 multiplayer and Spartan Ops maps await you, as well as an all-new live-action digital series and access to the Halo 5: Guardians beta.
The Master Chief Collection includes:
Halo: Combat Evolved Anniversary
Halo 2: Anniversary (newly remastered)
Halo 3
Halo 4
Halo: Nightfall (new digital series)
Halo 5: Guardians Beta
Pre-Order Bonuses for Halo: The Master Chief Collection
Get a multiplayer map guide and in-game Grunt Funeral Skull (which explodes after your death), only at Best Buy.
Pre-Order Halo: The Master Chief Collection at Best Buy >
Related Offers
$10 in Reward Certificates
As a My Best Buy™ member, you'll get $10 in reward certificates
when you pre-order and purchase Halo 5: Guardians and Halo: The Master Chief Collection..
Learn more >
20% Off for Unlocked Members
My Best Buy Gamers Club Unlocked members get 20% off Halo 5: Guardians and Halo: The Master Chief Collection.
Learn more >
Pre-Order Halo 5: Guardians and Halo: The Master Chief Collection at Best Buy >
Still have questions? Want to talk to the Best Buy Community about
Halo 5: Guardians or Halo: The Master Chief Collection?
Reply to this post and join the conversation!
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Hello CLD2ooth,
There is a lot of excitement around finally being able to play Halo on your Xbox One with The Master Chief Collection and we’ve certainly been paying attention to customer feedback regarding our “Get $10” Promotion.
After taking what you and other customers have posted back to our My Best Buy and Gaming teams, we have decided to add Halo: The Master Chief Collection to the program! That means that My Best Buy members can now get $10 in reward certificates for pre-ordering and purchasing the game! You won’t see this reflected on all of the relevant pages on BestBuy.com until closer to the end of August, but I have confirmed it with the teams and wanted to give our Best Buy Community a heads up.
Thanks for posting your suggestion and please let me know if you have any additional questions.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Assassin's Creed Syndicate at Best Buy

WELCOME TO THE FAMILY
London, 1868. The Industrial Revolution fattens the purses of the privileged while the working class struggles to survive — until an Assassin emerges from the underworld to rally to their defense. Rise to lead the world's first organized crime family. Conquer the streets of London. Bring the ruling class to their knees. Make history in a visceral adventure unlike any game you've played before.
PRE-ORDER NOW AND GET THE DARWIN & DICKENS CONSPIRACY MISSION
Enter the inner sanctums of London's most influential men. Defend Charles Darwin from those who seek to silence him. And help a friend of author Charles Dickens keep a secret that could get him killed.
BONUS MISSION
— Pre-order now to receive the Darwin & Dickens Conspiracy Mission.
TAKE OVER THE LONDON UNDERWORLD
— Establish London's fiercest gang and bring justice to the lawless streets.
FIGHT AT THE BIRTH OF THE MODERN AGE
— Use all-new weapons like the Cane Sword and the Assassin's Gauntlet featuring the Hidden Blade and Rope Launcher.
TRAVERSE INDUSTRIAL LONDON
— Parkour across fast-moving vehicles, hijack carriages and engage in street races.
Pre-Order Assassin's Creed Syndicate at Best Buy >
Related Offers
$10 in Reward Certificates
As a My Best Buy member, you'll get $10 in reward certificates
when you pre-order and purchase Assassin's Creed Syndicate.
Learn more >
20% Off for Unlocked Members
In addition to $10 in Reward Certificates, Unlocked members also get 20% off Assassin's Creed Syndicate.
Learn more >
Pre-Order Assassin's Creed Syndicate at Best Buy >
Still have questions? Want to talk to the Best Buy Community about Assassin's Creed Syndicate?
Reply to this post and join the conversation!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Assassins Creed is by far one of my favorite franchises of current games. Hench I am greatly looking forward to this release as well.
Once I get my $10 reward certificate for Witcher 3 I am going to pre-order this game.
Personally I would be very ok however, if the franchise would do away with the Abstergo aspect of the game.

Star Wars Battlefront at Best Buy

Feeling the ominous thud of an AT-AT stomping down on the frozen tundra of Hoth. Rebel forces firing blasters as
Imperial speeder bikes zip through the lush forests of Endor. Intense dogfights between squadrons of X-wings and
TIE fighters filling the skies. Immerse yourself in the epic Star WarsTM battles you’ve always dreamed of and create
new heroic moments of your own in Star Wars™ Battlefront™.
Fight for the Rebellion or Empire in a wide variety of multiplayer matches for up to 40 players, or in exciting
challenges inspired by the films available solo, split-screen or through online co-op. Star Wars™ Battlefront™ combines this epic action on a galactic scale with stunning visual recreations of some of the most iconic planets, weapons, characters, and vehicles in the Star Wars universe and the original sound effects from the films, to give Star Wars fans the ultimate, authentic and immersive interactive experience they’ve been looking for.
The Most Immersive and Photorealistic Interactive Entertainment Experience
Visit classic planets from the original Star Wars™ trilogy, detailed with an unprecedented amount of
realism and sense of authenticity that will transport you to a galaxy far, far away
Experience amazing digital replicas of the original Star Wars movie models, brought to lifelike fidelity by
DICE’s use of photogrammetry technology
Ground-based Combat on a Galactic Scale
Engage in epic battles on iconic planets including Hoth, Endor, and Tatooine. Also, bring the fight to the
previously unexplored planet, Sullust.
Pilot a diverse set of ground-based vehicles including nimble speeder bikes, massive AT-ATs, and more
Master the Battlefront with Iconic Star Wars Characters
Play as some of the most memorable characters in the Star Wars universe including Darth Vader and
Boba Fett
Encounter a variety of beloved characters from the original trilogy such as C-3PO and R2-D2
Take to the Skies in Epic Star Wars Dog Fights
Pilot the Millennium Falcon, X-wings, TIE fighters, and more of your favorite vehicles in exhilarating aerial
combat
Made for Jedi and Padawans Alike
Battle alongside your friends online or in offline split-screen Co-op mode
Seamlessly swap between 1st person and 3rd person views
Pre-Order Star Wars™ Battlefront™ at Best Buy >
Pre-order Star Wars™ Battlefront™ and be the first to battle on Planet Jakku with the Battle of Jakku Pre-order DLC Bonus!
Pre-order Star Wars™ Battlefront™ and on December 1st, 2015, be among the first players to experience the Battle of Jakku*, the pivotal moment when the New Republic confronted key Imperial holdouts on a remote desert planet in the Outer Rim. Taking place in the aftermath of the Rebel victory in the Battle of Endor, players will experience the events that created the massive, battle-scarred landscape of Jakku shown in Star Wars™: The Force Awakens™. Players who pre-order Star Wars Battlefront can fight the battle one week early. All other players will get access to this content on December 8th, 2015.
Key Features
Learn what happened before the events of Star Wars: The Force Awakens
2 maps set on the all-new planet of Jakku
7 days early access for those who pre-order Star Wars™ Battlefront™
Related Offers
$10 in Reward Certificates
As a My Best Buy member, you'll get $10 in reward certificates
when you pre-order and purchase Star Wars™ Battlefront™.
Learn more >
20% Off for Unlocked Members
In addition to $10 in Reward Certificates, Unlocked members also get 20% off Star Wars™ Battlefront™.
Learn more >
Pre-Order Star Wars™ Battlefront™ at Best Buy >
Still have questions? Want to talk to the Best Buy Community about Star Wars™ Battlefront™?
Reply to this post and join the conversation!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Hey All,
It’s no surprise that there’d be quite a bit of excitement around the announcement of Star Wars Battlefront! I wanted to jump back in here and confirm a few details for everyone.
First, pre-orders placed at Best Buy will in-fact include the Battle of Jakku DLC. As per usual, in-store pre-orders will have your code printed on the receipt and pre-orders placed on BestBuy.com (be it for ship-to-home or in-store pickup) will have the code emailed within 24-48 hours of fulfilling your pre-order when the game releases.
I can also confirm that Star Wars Battlefront is part of the My Best Buy Get $10 promotion! Please remember that these points don’t generally show up until 15-20 days after you receive the game.
Keep the questions coming and be sure to get your pre-orders in!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Battlefield Hardline at Best Buy

Live out your cop and criminal fantasy in Battlefield Hardline. This action-packed blockbuster combines intense signature multiplayer moments of Battlefield with an emotionally charged story and setting reminiscent of a modern television crime drama.
In a visceral single-player campaign you’ll play the role of Nick Mendoza, a young detective who embarks on a cross-country vendetta, seeking revenge against once trusted partners on the force. In multiplayer you’ll hunt criminals, raid vaults, and save hostages in new cop and criminal inspired modes like Heist and Rescue. Welcome to your new playground.
Game Features
Battlefield Multiplayer— Featuring the strategic team play, variety, and immersion of Battlefield, set in a gritty and glamorous world of cops and criminals.
Visceral Singleplayer— From the award-winning studio that brought you Dead Space, Battlefield Hardline delivers an innovative and dramatic story presented in the style of a modern television crime drama.
Downtown Destruction—Shoot out the inside of a subterranean grow-lab, blow open a gleaming bank vault, or blast apart a Los Angeles car dealership. The wide array of urban environments is modern, sexy, and highly destructible.
Gadgets and Guns—Play with a full arsenal of military-grade weapons and fictionally inspired gadgets, such as sawed-off shotguns, stun guns, zip lines and grappling hooks. Gadgets can be used anywhere, on every map, making for chaotic and unpredictable combat.
Vehicular Mayhem— Fly across the map to reinforce your crew, turn enemies into fresh road kill, or blow past cops on a loot-laden motorcycle. Vehicle gameplay in Battlefield Hardline is fast, fresh and intense.
Pre-Order Battlefield Hardline at Best Buy >
Related Offers
$10 in Reward Certificates
As a My Best Buy member, you'll get $10 in reward certificates
when you pre-order and purchase Battlefield Hardline.
Learn more >
20% Off for Unlocked Members
In addition to $10 in Reward Certificates, Unlocked members also get 20% off Battlefield Hardline.
Learn more >
Pre-Order Battlefield Hardline at Best Buy >
Still have questions? Want to talk to the Best Buy Community about Battlefield Hardline?
Reply to this post and join the conversation!
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Hey NeoZatan,
Eager to hit the battlefield I see!
No midnight openings have been scheduled yet for 2015. I would encourage you to keep an eye on our Gaming Events page for any updates.
Thanks!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy did not honor my preorder for Smash Bros Bundle.

I would like to place a simple complaint. A little more than a month ago, I placed an in-store preorder for the Super Smash Bros. for the Wii U Bundle, which included (1) Super Smash Bros. for the Wii U game, (1) GameCube Adapter for the Wii U, and (1) GameCube Controller.
I asked MULTIPLE times if the bundle will be available on release day, which was 11/21/2014. I asked store clerks AND customer service representatives and EVERYONE I asked said it will be available. I could have ordered from GameStop or Amazon but I decided to order from Best Buy because I trusted this store.
However, on 11/21, I went into the store and asked for my preorder. I paid the FULL $100+tax amount during the preorder. The customer representatives said they didn't have any and a manager came and told me that they will look for the inventory, and I should be able to get one. No problem, I thought, because I saw TWO bundles on the shelves right in front of me for online preorders.
I wait right there for FORTY FIVE (45) minutes. A complete waste of time and I was getting impatient but I was still as nice as I could be. They come back and tell me that they're sold out. WHAT? How can they be sold out if I see TWO bundles right in front of my eyes? I ask them if I can just have one of those two bundles. They said no, they're for online preorders. This is what I don't get. I literally paid the exact same amount. I waited in the store for 45 minutes just to be told that I am not allowed to take one of the bundles on the shelves. Why do online orders have a complete reservation? Why can't I, someone who ordered in-store AND paid the ENTIRE amount, get a reservation like that? I paid the same amount, went through the same process, and I even waited an extra 45 minutes, and they tell me I can't have it. If I ran a store, I would rather give the product to someone who is ALREADY agitated and someone who ALREADY waited 45 minutes. I would be MUCH less upset if there were no bundles at all in the store, and I was able to leave after 1 minute. It is MUCH less upsetting to see that bundles are sold out, rather than staring at TWO BUNDLES RIGHT IN FRONT OF MY EYES and NOT being able to have any.
Well, how do I proceed? They tell me they can refund my entire order, and give me a $10 discount on the game alone for my troubles. I thought, well, that's the same discount as the bundle itself, so it shouldn't be a problem. Right? That's what I thought too. I bought the game and walked out of the store, still annoyed but satisfied that I can just go back, play the game, and buy the adapter and controller later. In fact, why don't I just buy it right now? Best Buy ran out of GameCube Adapters before I even left the store. So I had to go somewhere else for it.
To my dismay, I could not find the adapter anywhere. Not online, not in GameStop, not in Best Buy, nowhere. And not having the adapter has SERIOUSLY crippled my enjoyment for this game because I was COUNTING on having an adapter. I PAID for an adapter. I WANT my adapter. But I don't have one. And they are sold out everywhere. Sources say that adapters will not be available for at least a few months. MONTHS. I have to wait MONTHS for something that I ALREADY PAID FOR and something that I WAS PROMISED TO GET on 11/21/2014, NOT 2015.
SO, I would like to just place this complaint here. If I preorder something, I COMPLETELY expect to get it the day of release. I do not care about a $10 discount. I can give that $10 back if you want. I care about having a gamecube adapter that does not cost $100 online. So, Best Buy, where is my gamecube adapter?

Hello aoiara,
Thank you for reaching out to Best Buy regarding you Super Smash Bros Bundle. As I was looking into your purchase I found that Brian assisted you with your concerns through a Facebook conversation. I am happy to hear we were able to address your concerns.
Please visit our forums again any time with questions or concerns.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy is my Nightmare

I am going to preface this post by stating that I am an elite plus member. If I could take everything I ever purchased at best buy and trade it for a bucket of peanuts, I would. If that meant they would not get any of my money.
A month ago, I purchased a Samsung Steam Washer and Dryer. We had it scheduled to be installed and delivered on me and my girlfriend's off day. Awesome!!! We actually even moved in our move in date up, so we could have the washer and dryer delivered and installed. Yay!
Oh no, wait....some dumb best buy employee decided to cancel the order, and nobody ever even called us. There we are twiddling our thumbs waiting for a call to tell us that they are delivering our W&D I paid almost $1000 for! Nothing, crickets, silence. We called your wonderful customer service team in India to find out that, as I stated previously, our order was cancelled for no reason and we would have to take time off of work in order to be there for the rescheduled delivery on Friday. You put a bandaid on our severed limb by giving us a gift card. Awesome, no seriously, awesome, who would ever think, a gift card that is supposed to make something right would lead to more headache and turmoil.
Took said giftcard to best buy to buy my girlfriend a phone case, and myself one too! However the selection was so limited, I decided to not get one of the beautiful pink cases you offered. Girlfriend happy though, minor victory.
A few days later I discovered that roku now carried showtime. Hooray I thought, I can now use the remainder of my gift card and the paypal balance that has been sitting there for a while to get this majestic streaming device. In stock at my local store? Say no more, I was on my way. I get to the store, ask the nice security camera man standing at the frony where the roku players are. He kindly replies "in the back". After a brief hunt through the back of the store I finally find it. Go to one of your local terminals, add to my cart for store pickup, enter gift card number and code....click on checkout with paypal, and voila! ERROR ERROR ERROR!! Uable to go to the paypal page.
This has to be some mistake. I go to the front to speak with a manager to see if there is something he can do. I explain the situation and he tells me. "yeah lots of retailers use paypal now" Well no shat sherlock, I try to explain again and he just tells me to try a different computer.
A bit dramatic of a post, absolutely, I am just so livid and fed up with your company that I just refuse to do business there anymore. I cannot wait for the day that all shopping is done online so amazon can finally put your butt out of business.

Dear rmpagejr3,
Thank you so much for being an Elite Plus member and I’m sorry the poor experiences you have had recently have left you questioning your future business with us! I can understand why you would be upset after having an ideal situation for the initial delivery of your new Samsung washer/dryer set.
I am glad to hear that you were given a gift card for the confusion with your order cancellation. We try to offer as many choices for customers as possible, between our store and online assortment through BestBuy.com. We even carry stuff on BestBuy.com that is provided by our Marketplace vendors to expand your options when shopping on our site. It is definitely true, however, that there are many more cases for some phones than others.
I apologize that you weren’t offered further assistance when you were trying to order your Roku in store. Did you ever end up successfully placing an order for it? If not, I would be more than happy to help you get that so you can enjoy your Showtime shows! Also, I’ve never tried using PayPal in our stores, but I will inquire on whether or not this was an isolated issue for you.
I’m currently looking into why your order was cancelled and I will be following up with the store to ensure that we are properly communicating any changes being made in these situations! Were you able to get the order rescheduled and delivered without any further issues? Please let me know if anything is still unresolved as I am here to help!
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
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