Beware ! * * * Scammers sending realistic looking Verizon bills !

Just this morning I received two emails that were displayed as from "[email protected]".
The first email said: "Your current bill for your account is now available online in My Verizon Total Balance Due: $968.85".
All the formatting and graphics were almost perfectly identical to the real Verizon Wireless email, except that all the clickable links go to: "termaloteller.tk/iuqBjDM1/index.html"
The second email was a "Thank you for your payment" and said:
Here are the details of your payment confirmation.
Payment Amount: $1747.97
Payment Method: Master Card
This time all the links go to: "www.ceaargentina.org.ar/KReR2AAm/index.html"
These bills are outrageously high to get you panicked and clicking their links impulsively. That gets you to their site were they can load maleware on to your system.
Bottom line: If it looks outrageous or unbelievable, it probably is!

Since his contract is not completed, he is not eligible for Edge. He is eligible for Early Edge -- if his iPhone wasn't broke.
Early Edge is an early upgrade program that lets you get out of your contract early. In return, you must return your current phone in good working order and your selection of phones is limited to the one promotional phone currently being offered, the Droid Turbo currently.
Be glad you didn't do anything because if you had, you would had to send the iPhone back unbroken. When they found it was broken, you would have been charged $300 or so.
Option ion right now are an older phone from friends or family, a used phone from Swappa, or full priced S6. He will need to wait until November for upgrade pricing or regular Edge.

Similar Messages

Verizon bill showing I texted 8012222269 internationally and I did not

Good evening,
Some back-story:
Ever since the "premium messaging" debacle I was involved in with regard to text messaging on my LG Env3 I have reviewed closely all text message charges on my Verizon bill. On the LGE3 I received some spam text messages from some number and ignored them; not understanding I was being charged for these messages I was receiving. I had contacted Verizon before about this issue several months ago because I thought my phone bill was unusually high. The customer representative said it was my premium messaging. Foolish me was thinking ok maybe I sent some high mgb texting or something but the Verizon rep didn't go into any other explanation than that. This went on for a few months more then I finally got ticked seeing $9.99 on my bill for the past few months and I contacted customer support again and this time this Verizon agent informed me that somehow some way my number was obtained from a third party even when I was not aware of it and I must have signed up for some service. I informed him I would never authorize someone to charge me $9.99 on my Verizon bill if I had no idea what service I was getting. He said that this was considered premium messaging which is a nice fancy way of saying 3rd parties can bill you via your Verizon bill for "services" you may not even know you are receiving just because somehow your number got in a roster of contacts that these scheming places use. I googled the number of where the messages were originating and it said something about "Fonesocial" or some such I had never heard of before. The Verizon rep this time said that they could place a block on all premium messaging on my phone and they agreed to credit back six months of these charges because I had called about them before and was offered no assistance or explanation by the customer agent i spoke with several months back when the charges first appeared. (Normally I get good customer service support from Verizon but there are times I get people who are not worth wasting my breath on) Another thing Verizon doesn't state up front is that your phone isn't automatically set to default of blocking third party messaging. You have to take the initiative to do it rather than it being set up that way to begin with which I think is a huge inconvenience and unfair to the customer because you shouldn’t have to go through a mess and receive extra charges before realizing “premium messaging” in Verizon language means “we are going to let 3rd parties text you absolute junk and charge you crazy fees then pay them while we charge your bill oh and by the way we don’t really bother to ask you if you are aware of how you got signed up for this 3rd party’s service or if you even know what you are getting”
Now....to my current issue that I wonder if anyone else has...In October I upgraded to the Apple Iphone 4. I was reviewing my recent bill and noted that I incurred $2.50 of text message charges when I have an unlimited text plan. The bill charge details gave off the appearance that these were international text messages. My thought was that when I switched to the iphone and changed data plans my block of premium messaging got removed and I was incurring text messages from this number. I called and spoke with a Verizon customer service rep today and she said that the messages were sent from my phone. I informed her I did not send the messages I do not know anyone internationally and I would not be texting internationally. I asked if I had the premium message block on and she said that yes the block was still on and she could block me from receiving text messages and calls but that she could not place a block on a text message I sent. I said again, ma’am I did not send these. She said she would try to get me some type of customer courtesy credit for the $2.50 and I said it is $2.50 that’s not a lot but my point I’m trying to make is that I did not text this number I do not know this number and you can’t tell me what was said to this number in text messages that are stated to be originating from my phone number. The first text message from my bill began on November 26th. I was flying that day…landed in Orlando Intl. airport. Then the 4th of December, two on the 13th of Dec, one on Dec 16th one on the 23rd 3 on 12/24 and one on 12/25. I asked Verizon rep if someone could have hacked my phone and she said if my number was cloned I would have incurred all sorts of phone charges on my Verizon bill so my number would not have been cloned. She said maybe someone got my phone and sent the messages I told her I keep my phone with me at all times and it’s locked. I expressed the concern of what the messages may have said given my current employment situation the thought of having messages fired off to a supposed international number referencing my number as origination point and my not knowing what the messages said causes me great concern. I could tell the Verizon rep was getting irritated with me and I was getting irritated though I kept saying I was not upset with her personally as I knew she was just doing her job but either there was a data validity issue with the Verizon billing service or someone was able to somehow send text messages referencing my number and that was what concerned me how my number could be co-opted like that and Verizon just bill me. She said that I would have to get court order subpoena for them to see what the messages said. She said that at first she thought I was just crazy and then apologized for telling me that but then she realized I must really be upset based on the tone in my voice and I wasn’t just trying to get out of $2.50 charge. I said I was very upset because there’s no explanation being provided as to how Verizon records show I sent texts to a number and I didn’t send them. These were a quarter a pop. Next month what if there are even more $$ involved. She said she had not had any other complaints like this before but did grant me the $2.50 credit after speaking to her supervisor. Still no explanation from Verizon and I had to say over and over again to the representative that I did not send these messages and there is no way anyone could have just picked up my phone and sent them. I understand that customer agents have to be skeptical of callers saying they didn't do something to incur a charge but I have been a Verizon customer for almost ten years now and I have better things to do than engage in an argument over $2.50 without good reason. I Googled the number 8012222269 and found several people complaining about receiving messages from this number but no one stating that they have been accused (via billing) of SENDING messages to this number. Has anyone else been saddled with charges of text messages to a number they did not send and HOW technically speaking is this allowed to happen? How is this NOT a data validity issue? I am well aware there are people who will take a phone and text but based on the dates and times referenced on my bill detailed charges it is just not possible. I was in a plane in the air when the first message was sent on 11/26 and I had my phone off. To add insult to injury I think the Verizon rep still things I'm just making a big deal out of this and I MUST have texted this number and just didn't realize it or someone obtained my phone and did it. In other words...no problem on their end I'm just a nut but they appreciate my patronage so they will extend a courtesy credit for $2.50. I have to say...as much as I like to laugh at the AT&T people in my office that have service bars when I've got this great Verizon coverage...I feel a bit kicked in the teeth. Otherwise I would have never signed on to this forum for discussion. And look, I want honest people who have been having issues with this please if you want to come on here and spam/flame me about how I am too stupid and need to read fine print blah blah just jump off a log I am not going to respond to you and you will not get a rise out of me. The issue here is text messages coming from MY number showing up on MY bill that I DID NOT and could not have sent. Thanks.

You said "The messages i received when i did not have signal are not showing up."
How do you know received them?
If the sender got a message that the Messagers were not delivered than they were never delivered and the only way for you to get them is for the sender to resent them

Sending EMAIL to Verizon

I've looked through the verizon.com site several times and I still can't find email address for verizon billing. I have a question about my service and the bill for that service, but I can't find any place to send email question. It is all just phone numbers. And of course the billing office is closed right now. When they are open, I am not available. There must be a way to send email to verizon, isn't there? Can someone point me in the right direction please?I

http://www22.verizon.com/Residential/Support/ContactUs/

I need to download my Verizon bill. For some reason my account says I'm a "Member" and not the "Manager" or "Owner" so I can't download the bill. I AM THE ONLY PERSON ON THIS ACCOUNT. I AM THE ONLY PERSON WHO HAS EVER BEEN ON THIS ACCOUNT. ONLY ME. JUST M

I need to download my Verizon bill. For some reason my account says I'm a "Member" and not the "Manager" or "Owner" so I can't download the bill. I AM THE ONLY PERSON ON THIS ACCOUNT. I AM THE ONLY PERSON WHO HAS EVER BEEN ON THIS ACCOUNT. ONLY ME. JUST ME.

Prepaid accounts don't have Account Owners/Managers, they just have Account Members (and prepaid accounts have less options regarding changes via their My Verizon account as a result).

How can i get my verizon bill bundled with century link?

how can i get my verizon bill bundled with century link?

Call CenturyLink and they can combine the two bills.

CCM 5.1: How to re-send the CDR to Billing Server

Dear Sir,
When the SFTP is broken and re-connected, the CDR manager does not re-send the CDR records that generated during the connection broken time. How can I or CCM re-send these records to Billing Server again to keep the Billing Report Coorect?

What type of SFTP software is being used on the destination server?
The following is a list of Cisco tested and supported and tested FTP/SFTP servers for CDRM as billing server:
Unix/Linux:
=========
- FTP:
(1) Unix server
(2) Linux server
- SFTP:
(1) Unix server
(2) Linux server
Windows:
=========
- FTP

I cannot send emails; looks like my smpt parameters are wrong; what difference is there between my incoming and outgoing servers and should they have different parameters (ID and password)?

I cannot send emails; looks like my smpt parameters are wrong?? What difference between the incoming and out coming servers? Do I have different user names and passwords?
I would appreciate some assistance
Thanks

I cannot send emails; looks like my smpt parameters are wrong?? What difference between the incoming and out coming servers? Do I have different user names and passwords?
I would appreciate some assistance
Thanks

I can't send from my verizon Ac and I had no problem doing so before I downloaded ios7

I can't send mail from verizon email Ac

Yikes! I am sure we can get those contacts back on your phone rosey031801! Are they backed up with the Backup Assistant or iTunes? Here is how to restore the contacts both ways:
iTunes: http://support.apple.com/kb/ht1296
Backup Assistant: https://support.verizonwireless.com/how_to_use/backup_assistant.html
Let us know if you need further assistance.
Thank you,
Lena_VZW
Please follow us on twitter @VZWSupport

Panasonic Webcam won't send email to verizon

Has anyone had any success with a Panasonic webcam, such as the BL-C30, sending emails to verizon mail server? I have tried every setting but have had no success so far. Very fustrating..

W/o posting credentials...
What are the settings you are using for POP3 and SMTP ?
The Lithium Software sux !!

My Verizon bill goes to my husband email. He is sick, please send my bill to my email

My bill goes to my husband email (removed)
Charlotte
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Good day Flyzby! I'd like to explore options to address your billing concerns. You can make changes to your account online if you login to your account at this link http://bit.ly/xB4iTc
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

How the Heck can you send email to Verizon?!!!

Is it just me, or have others found an easy way to send a tech support email to Verizon about billing or other issues? I've used Safari and FireFox and every time I try to get to the page where you can send an email, there is nothing there. It's like some horrible scam. Is anyone actually getting through to them?
Please help if you can.
Thanks,
Mick

kaebfly wrote:
MickG wrote:
kaebfly wrote:
MickG wrote:
kaebfly wrote:
It works fine for me. You might need to check that your browsers are up to date. Also, there might just be compatiability issues with the browsers you use. A quick google search showed that there a lot of complaints posted about sites that don't play well with FireFox. I don't use either browser so perhaps that's why I haven't had an issue accessing the email portion of the VZW site.
Both browsers are up to date. I'm an Apple Tech and know what I'm doing, but it's just bizarre that I can never get to the actual email form. Anybody have a URL?
If all else fails, I guess I'll just have to sit on the phone.... [sigh]
Thanks for any other ideas that might surface here.
cheers,
Mick
Ok, in no way were you told or was it implied that you didn't know what you were doing on some level. You stated you were having a problem. I and another poster stated that we did not have the problem you mentioned. I suggested things that may be going on...obviously an issue exists if some of us are able to access the email page with no issue and you are not. Pointing out that there are documented issues with FireFox (one of the browsers you stated you used) and various websites is an attempt to help you out. You may be an Apple Tech but that has absolutely nothing to do with you having issues accessing a Verizon website page and possible issues with the browsers and the site in question (last that I checked isn't an Apple browser). At any rate, try going to the following URL: https://www.verizonwireless.com/b2c/contact/email.jsp If that doesn't work for you then perhaps you can find a better solution. Being an Apple Tech as you stated I'm sure you can figure it out without any of my attempts to help you out. Good luck.
Wow! How interesting you read all kinds of negative things into my fairly brief reply. I was just using broad strokes here to let you know that everything was up to date but the site is not kicking out an email form to me in either of the two, up to date browsers I'm using. As you noted, this has little to do with technical competence and eveything to do with some flaw in the site that puts me in an infinite loop when I try to get a help desk ticket. You never mentioned which browser you are using, but I'm guessing that it's IE?...
Anyway, lest you take umbrage again, let me state clearly that I'm just looking for an answer and while "it's not happening to me" is a partial one indeed, it doesn't solve my problem. The link you posted is exactly where I end up going, but can't get through. That's what's so puzzling to me.
I'm grateful for any replies, but please don't take offense because I'm trying to save us all some time.
Peas and Carrots,
Mick
The thing that seems to be part of your issue is the browsers you are using and their compatiability with the VZW website. That is why I pointed out the things that I did to begin with. I'm sorry...you responding to possible solutions with " I'm an Apple Tech and know what I'm doing..." came off as if suggesting that you check your browsers and pointing out that a search showed that FireFox has a long list of website compatiability issues was beneath your level of knowledge because you're an Apple Tech and know what you're doing. THAT is what caused the response. You stated that the URL I provided took you to the same place you keep arriving when you try to go to it using the browsers that you are using. The URL works fine for me using IE. Another possible indicator that for whatever reason, the browsers that you are using and the VZW site don't play well together. I stated that I don't use either of the browsers that you listed so I can't troubleshoot those browsers...but perhaps trying a different browser will help you see the form so you can contact VZW as you initially wanted to. If using another browser isn't something you are interested in doing, perhaps doing an internet search about your issue will find fixes for the browsers and site issues...or you might just have to contact VZW via the telephone or go to a store if you can't contact them via the website. Another option you may have is to send a PM to one of the VZW Employees that post on here (you will have to search the forum to try and find one unless there is another way besides looking through the threads to locate one that has posted or doing a search in the search box). Also, I'm not so sure how reliable it might be but you can try going to the VZW Facebook page (if you use FB) and posting a message on there...perhaps whoever runs that page will respond with an alternative way for you to contact someone viz VZW for help. I don't know if providing you with the last email address that I was contacted from a VZW rep will help since I'm not sure if the emails are filtered to specific depts but if you want to try that then just let me know. Otherwise, maybe someone else can chime in and give you some help that you can use.
Thanks for all the help, but unfortunately IE is not available on the Mac platform and Chrome is not fundamentally different from Safari or FireFox. Verizon must have built their site entirely on IE webkit if the site really doesn't function properly on anything other than IE. What a shame. Anyway, that's also why I alluded to being an Apple tech and using the two major browsers that really are available for us. I'm still not a Chrome fan (too much distrust of Google, I guess), but I know other Mac people who like it. They're usually much younger. ;-)
Anyway, at this point we've both wasted too much of our time with this and I'll just call.
I think the thing that annoyed me the most about the problem was that it seems like VZW is really trying to make it hard for people to find the page to send an email. Once you finally find it, you can't get it to work if you're using an Apple computer! In spite of carrying the highly sought after Apple products, they may have designed an entire website that has significant parts not compatible with open source code on which both of those browsers (Safari & FireFox) are based.
And they wonder why Steve Jobs went to AT&T first? ;-)
cheers,
Mick

"Cannot Send Message" from Verizon to Hotmail

I see by reading this board that many others have problems with Verizon e-mail accounts.
When I try to send e-mails from my Verizon account into my Hotmail mailbox using an iMac, I get this message every time: "Cannot send message using the server e-mail." The only thing it is letting me do is send an e-mail from one Verizon folder into another. It won't let me go from Verizon into Hotmail.
I checked with Apple tech support, and their claim is that Verizon is for some reason blocking the outgoing e-mail into MSN/Hotmail.
I checked out the options under 'Advanced Account Info' but am not tech-savvy enough to understand what I am looking at, and the bottom section tells me to get advice from a systems administrator. Could anyone tell me the best way to go about getting this advice?
Thanks.

We would want to make sure the mail settings are correct. I have sent you a private message to get more information.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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Verizon billing for data overages that never happened?

I just switched a few months ago from AT&T to Verizon. Heard customer service and billing practices were better, and was willing to pay a bit more per month to get it. Now, three months in ... I have a billing and customer service nightmare. I have an apparent "hiccupping" overage charge -- Verizon is telling me every couple days that I have used another 1G over my limit for the month -- yet my usage is no different than it was with AT&T -- with one exception. On ONE day this month, I used my phone to send myself a number of photos from my phone to a non-phone connected email
And I streamed about 5 min. of video on the phone. That's all. I was notified I went over. Very nice to know, I thought ... I appreciated the notification and the ability to buy another 1G at $10 for the month rather than a $15 overage charge. So far, so good. I also learned from that, and never did it again (emailed photos from my phone to another email nor streamed videos). I don't listen to music on my phone nor have ever used it in any other way to use a lot of data. When I had AT&T I never used more than 1G total, but I put myself on a 2G plan with Verizon, just in case, because I had come close to the 1G limit a few times with AT&T. Now, the nightmare. Since my one day of overage, and purchase of an additional gig, within a few days I received a message that I used up the extra gig already! Then I have, every few days, received a text message from Verizon stating I used my "second" extra gig, then my "third" and now it is up to my "sixth"!!! I have no clue what is happening, though I have read on line that others have had this problem with Verizon, even when no one was using the phone, and the phone was turned off for a week! I called Verizon, and all I got was "it couldn't be our problem", "you should use your apps differently," "you should turn off imessaging", "you should only use wifi when you can" etc. etc. And when I said I'm not doing ANYTHING differently from when I had only 1G with AT&T, I got a snotty "we're not working for AT&T, we don't know what AT&T does" over and over. I can't imagine that no one whatsoever at Verizon has no idea how their data usage billing practices differs or is the same from AT&T and why AT&T would charge me for less than 1G and Verizon would charge me for more than 6Gs for the exact same type of usage. I asked to speak to supervisors and got arguments -- "they are just going to ask you the same thing." PLEASE let me speak to a supervisor, I said.... "you still have to answer these questions..." REALLY, Verizon??

aeblock,
Nothing like watching a bill go up and not knowing where it is coming from! Let’s get that to be more manageable. There is an app that I use to see all apps that use data including 3rd party apps you may have downloaded. This lets you know everything that might be using data and how much it is using. Once you know you can disable data or uninstall the application if that option is not available. I find that very useful. You can check that out here: http://bit.ly/1mJfoyE .
From what you have written I am under the impression that you believe there is an error in the reported data usage on our end. Customer service can submit a request to compare the information reported to billing against actual data used. If there is any error we would be happy to adjust it for you. You can do that by contacting customer service: http://bit.ly/yN1P80 or send me a direct message and I will have that reviewed for you: http://vz.to/1v0uLEw .
BrianP_VZW
Follow Us on Twitter @VZWSupport

Verizon Billing for Pole Damage

I have been waiting for 2 months to get reimbursed from a car accident that caused pole damage to a Verizon pole and a power surge that damaged all of our appliances and electronic equipment.
The insurance company said that they can not settle my claim until Verizon has also submitted a bill to the same insurance company. Today is exactly 2 months since the damage.
Is there any way I can check to see if Verizon can get this issue settled (or the bill sent in for the pole damage) so that I can also get reimbursed.
If so, who can I call?
Thank you!

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Verizon Billing / Account management confusing intentionally?

I've been a Verizon Customer for over 8 1/2 years. My account has never been delinquent. In September I bought the new iPhone 5 to replace the iPhone 4 I was using. I left the Apple store in the mall and walked into the Verizon Wireless store 3 doors down. I met with an 'Account' Specialist' and reviewed my account with him. I had two standard lines that we were not using that were able to be cancelled a week after my store visit (9/29 - 10/02). We reviewed the different account options, and decided that the most cost effective way to go forward was to convert my account to shared data, give my iPhone 4 to my wife, and retain only the third of three standard cell phone line. This was my father-in-laws that we had added to our account after the passing of my mother-in-law. He did tell me that the charge for the standard lines was changing from $10 to $30, but this still made sense as my wife would be using my shared data plan, and two of the lines were being cancelled a week later. The associate told me that the first months bill would be a 'few dollars more' than usual due to making the changes in the middle of the billing cycle.
October 2nd, my wife called to cancel the two standard lines on our account. She was told at that point only one could be cancelled, the other was under contract until February. She cancelled the first line. When our bill came in October, it was approximately $40 higher than normal. To me, a 20% hike was more than a 'few dollars more,' but we payed it.
In November my bill arrived. It was $358. I called, admittedly a bit perturbed, but remained cool. I explained to the account person the issue, and asked for an explanation. She explained that the additional charges were due to the account being changed mid-billing cycle. I asked about having the charges reverted and returning the plan to the original billing. She said that she would look into it. I asked about the mis-information given at the store level. The supervisor in the billing department said she would call the store, and check in with me the following day. Total call time was approximately 50 mins.
Four days later I called back. I still hadn't heard anything. I spoke with Tamara, a supervisor in the billing department again. I asked her what the possibility of having the spare line cancelled, as the information I was given in the store was incorrect. She said that there were 'no notes from my previous call, or that I was to get a call back... so she needed to look into my account, and said she would call me back in regards reverting it to the original pricing. We agreeded that she could call between 3 and 4 o'clock the next day, as I would be available. She transferred me to the Loyalty department about the phone line. I spoke with a lady there who said she'd be happy to cancel the line, but I would have to pay the $75. I told her that it was unacceptable, and asked if she had my account information in front of her. She confirmed that I had been a customer since April of 2004. She confirmed that I had never let my account go delinquent. I then asked her when my final contract would expire. She gave me the date. I asked her to make a note in my account to cancel all line effective immediately on that date. She asked why, and I explained that after 8 and a half years if Verizon, a multi-billion dollar company couldn't waive a $75 fee to accommodate a documented 'good' customer, I would give AT&T a shot. She seemed taken back by the comment, and asked why I would do that. I explained that I work in customer service (Ford), and that I, and my organization do make mistakes from time to time. When I do, I go beyone the 'protocol' to take care of customers, especially those that have shown loyalty to my Company. If my loyalty wasn't worth $75 to Verizon, I would gladly give another company a shot. She kindly offered to split the charge. I again reminded her of my history with Verizon, and said thank you, but that would not be acceptable to me. She was silent for a moment, then said she would cancel the line at no charge. I thanked her for her offer and accepted. Total call time, 1 hour, 3 mins.
I called back the next day again. Again, I had heard nothing from the supervisor who promised to call me between 3 and 4 o'clock. I spoke with a customer service rep who was excellent. She apologized for the inconvenience, and put me on hold and got an authorization to revert my account. I was on the phone with her for an hour as she debited and credited my account accordingly. When it was all said and done, my bill was reduced to $184.30. WE looked at the monthly charges and my bill was to be around $190 + taxes monthly. I thanked her for her diligence, hung up and immediately paid that amount online. I thought this nightmare was finally over.
Today leaving church I logged onto the 'My Verizon' App on my phone. My upcoming bill is now $400. I called again to try to get an explanation. I spoke with the billing department and was transferred to a supervisor. I started to explain the WHOLE issue again and the superintendent interrupted me and said 'We've done all we can do for you. There will be no more credits issued.' I asked her again why my bill was so high. She said that there was a $157 past due amount from last month ago, and if I had payed my whole bill, it would be the correct amount of $243. I tried again to explain the issue, and she interrupted me and said explained there was nothing more she could do. I asked for her supervisor. She said no one in the building could help me, I'd have to call back tomorrow (Monday) at 1PM, and even if I did, no one would help me. She then wished me well, and hung up on me. Total call time - 25 minutes ( at least it was quicker).
I called right back, got another Customer Assistant. I said that I would like to file a formal complaint about the previous supervisor I dealt with, and would like to talk to someone about my bill. She was pleasant enough at first, but her demeanor changed as I failed to accept that my bill was partially unpaid the previous month. She left me on a lengthy hold (20 minutes) while I waited to speak with yet another supervisor. Also as a side note - She claimed that they could see that I called, and which call center I spoke with, but the supervisors names, and the names of those previously are not recorded unless they recorded them in the notes manually, or an account change was made. As I was on hold, I reviewed my online bill. I noticed that the phone line that the loyalty department had offered to cancel at no charge was still activated. When she picked the line back up, she said that she had double checked my bill, and found that I was mistakenly charged two (2) $92 charges for line access, when there should have only been one. She was removing that as well as a $9.99 fee for a line that should not have been there. She made the changes and dropped my bill down to $300. I told her I appreciated her diligence, however the bill was still $100 too high. I told her that the credit and debit process was one that I did not need to understand completely. All that I, the end user, the consumer was concerned with was that my bill should be around $200 each month. That's what I was told, and agreed to in previous calls. She again began to grow short in temperament. I asked if she could once more see this from my perspective. I got a new phone and went to the Verizon store to review account changes. Based on the mis-information I made the decision to make the changes to my account and switch phones. Because of the mis-information my bill was 175% it's normal amount. Because of this I had spent hours and hours on the phone with customer assistance in multiple departments trying to get my billing fixed. Because of the changes that were made, and then made back, I was being billed an additional $100. She said no, that the charge was for line access. Again I questioned how I was being charged for past line access that I 'didn't pay previously' if my bill was ALWAYS paid. She couldn't answer. At this point I was 1 hour and 10 minutes into the call. I said, 'congratulations, I concede. I no longer have the will to fight. You win...' and I asked to have the loyalty department for the line that was still being billed.
The loyalty department lady was nice as well. She had me hold while she read my account notes (which surprisingly were lacking any information about my previous call.) She put the line cancel through immediately, and said that she needed to get an ok from a supervisor for the line cancel credit (so that I wouldn't have to pay the early termination fee.) She is off tomorrow and Tuesday, but will follow up on Weds. I'm not getting my hopes up. Total time on the phone today - 1 hour, 50 minutes.
Why is this so difficult? Why can we not track previous calls? Why can we not speak to the same rep or department when we call back? Had I not been persistent, I would be paying for a line that they said they would cancel as a good will gesture, AND a $92 fee that should not have been charged to me. I'm STILL being penalized for the $100 line charge.
This is a terrible way to do business, Verizon. I unfortunately use my phone constantly, so I cannot cancel it. But I can no longer tell my friends and family that I am happy with your service.
Anyone else encounter this??

We just returned from a cruise and were met w/ a $3,200 + mobile bill, we are stunned, retired seniors and have been asking for help, w/ little offer to reduce or help at all, my phone is cut off, and they tell us they are taking it out of our checking account which has been auto pay for years, they are trying to urge us to agree to time payments or a small reduction we don't understand why they can't help u w/ this we saved for a year for the cruise and don't know what to do next so far we have spoken to at least 8 people. Thanks for any advice.

Beware ! * * * Scammers sending realistic looking Verizon bills !

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