Verizon Billing for Pole Damage

I have been waiting for 2 months to get reimbursed from a car accident that caused pole damage to a Verizon pole and a power surge that damaged all of our appliances and electronic equipment.
The insurance company said that they can not settle my claim until Verizon has also submitted a bill to the same insurance company.  Today is exactly 2 months since the damage.
Is there any way I can check to see if Verizon can get this issue settled (or the bill sent in for the pole damage) so that I can also get reimbursed.
If so, who can I call?
Thank you!

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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    ShoyebAnsari wrote:
    I sent an email to "[email protected]". I elaborated the entire problem with the date and time of recharge. I got reply within a day. If the problem is due to auto recharge, Skype team will definitely look into and provide full support. Though they returned my unauthorized transactions, the transaction is still not reflected in my CC statement. They told it will appear after 5-6 working day... Still 2 days to go. Lets see... Hope this reply would be helpful to you.
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    CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
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    Today leaving church I logged onto the 'My Verizon' App on my phone.  My upcoming bill is now $400. I called again to try to get an explanation.  I spoke with the billing department and was transferred to a supervisor.  I started to explain the WHOLE issue again and the superintendent interrupted me and said 'We've done all we can do for you.  There will be no more credits issued.'  I asked her again why my bill was so high.  She said that there was a $157 past due amount from last month ago, and if I had payed my whole bill, it would be the correct amount of $243. I tried again to explain the issue, and she interrupted me and said explained there was nothing more she could do. I asked for her supervisor.  She said no one in the building could help me, I'd have to call back tomorrow (Monday) at 1PM, and even if I did, no one would help me.  She then wished me well, and hung up on me.  Total call time - 25 minutes ( at least it was quicker).
    I called right back, got another Customer Assistant. I said that I would like to file a formal complaint about the previous supervisor I dealt with, and would like to talk to someone about my bill.  She was pleasant enough at first, but her demeanor changed as I failed to accept that my bill was partially unpaid the previous month.  She left me on a lengthy hold (20 minutes) while I waited to speak with yet another supervisor.  Also as a side note - She claimed that they could see that I called, and which call center I spoke with, but the supervisors names, and the names of those previously are not recorded unless they recorded them in the notes manually, or an account change was made.  As I was on hold, I reviewed my online bill.  I noticed that the phone line that the loyalty department had offered to cancel at no charge was still activated.  When she picked the line back up, she said that she had double checked my bill, and found that I was mistakenly charged two (2) $92 charges for line access, when there should have only been one.  She was removing that as well as a $9.99 fee for a line that should not have been there.  She made the changes and dropped my bill down to $300. I told her I appreciated her diligence, however the bill was still $100 too high. I told her that the credit and debit process was one that I did not need to understand completely. All that I, the end user, the consumer was concerned with was that my bill should be around $200 each month.  That's what I was told, and agreed to in previous calls.  She again began to grow short in temperament.  I asked if she could once more see this from my perspective. I got a new phone and went to the Verizon store to review account changes.  Based on the mis-information I made the decision to make the changes to my account and switch phones.  Because of the mis-information my bill was 175% it's normal amount.  Because of this I had spent hours and hours on the phone with customer assistance in multiple departments trying to get my billing fixed. Because of the changes that were made, and then made back, I was being billed an additional $100.  She said no, that the charge was for line access.  Again I questioned how I was being charged for past line access that I 'didn't pay previously' if my bill was ALWAYS paid.  She couldn't answer.  At this point I was 1 hour and 10 minutes into the call.  I said, 'congratulations, I concede.  I no longer have the will to fight.  You win...' and I asked to have the loyalty department for the line that was still being billed. 
    The loyalty department lady was nice as well.  She had me hold while she read my account notes (which surprisingly were lacking any information about my previous call.)  She put the line cancel through immediately, and said that she needed to get an ok from a supervisor for the line cancel credit (so that I wouldn't have to pay the early termination fee.)  She is off tomorrow and Tuesday, but will follow up on Weds.  I'm not getting my hopes up.  Total time on the phone today - 1 hour, 50 minutes.
    Why is this so difficult?  Why can we not track previous calls? Why can we not speak to the same rep or department when we call back?  Had I not been persistent, I would be paying for a line that they said they would cancel as a good will gesture, AND a $92 fee that should not have been charged to me.  I'm STILL being penalized for the $100 line charge. 
    This is a terrible way to do business, Verizon.  I unfortunately use my phone constantly, so I cannot cancel it.  But I can no longer tell my friends and family that I am happy with your service.
    Anyone else encounter this??

    We just returned from a cruise and were met w/ a $3,200 + mobile bill, we are stunned, retired seniors and have been asking for help, w/ little offer to reduce or help at all, my phone is cut off, and they tell us they are taking it out of our checking account which has been auto pay for years, they are trying to urge us to agree to time payments or a small reduction we don't understand why they can't help u w/ this we saved for a year for the cruise and don't know what to do next so far we have spoken to at least 8 people. Thanks for any advice.

  • STILL GETTING BILLED for previous residence

    I moved from NJ to NYC and I am still getting billed by Verizon. I was told the move would be simple, so I transferred my service. However when I moved, they opened a new account for NYC, but Verizon never transferred my account. They then told me that the NJ account had to be cancelled and cannot be transferred. I was upset but couldnt do anything about it. What was really annoying was Verizon charging me a cancellation fee after they had told me that they wouldnt. So they eventually cancelled my account. BUT I AM STILL BEING CHARGED EVERY MONTH. I have been on the phone with them several times and keep getting bounced around like a pinball. Each department keeps saying that the accounts department, doesnt deal with billing, billing doesnt deal with accounting, they dont deal with the actual service. How do I get this fixed? I am still paying for service in NYC, and am still getting billed for my old account that they claim to have cancelled. This has been the worse experience ever! I have called multiple times and this problem has not been resolved.
    Solved!
    Go to Solution.

    Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • "My Verizon" app for Blackberry Storm WARNING!

    Hello fellow BB/Verizon customers...
    I wanted to post a warning about the "my verizon" app for the Blackberry. This app will post payments to your account even when it says it DID NOT process your payment. This is a HUGE problem. The BIGGER problem comes after that though. Upon calling Verizon customer service(to ask them to credit back the double posted payment), I was told "Once the payment is processed, we cannot credit it back to you." THIS IS THE WORST BILLING ANSWER I HAVE EVER RECEIVED! I mean even your neighborhood snow cone stand can process a credit back to your account. They were not helpful. The customer service rep refused to put a manager on the line and then got snippy with me because I kept asking for a manager. I never got a manager on the line and ended up hanging up on the idiot cs rep. I have worked in software programming for over a century and have worked on credit card processing systems more times than I can count. Even the most archeac cc systems have a way to process a credit. You can't lie to me and tell me you can't process a credit. You're just too LAZY to do it or you just want to keep the money that your app STOLE from me. Please beware and DO NOT USE THIS APP! My contract is over in a month and this has prompted me to go back to T-mobile where I was always treated with full respect. I'm so sorry I ever moved to Verizon. To anyone working for Verizon that might read this, I posted this on my personal facebook page and my bands facebook page to let my thousands of friends and fans know NOT to use Verizon. I have already gotten replies from about 20-30 people who said that they will be dropping Verizon asap. Your customer service needs an overhaul and your billing system that CAN'T process credits was left back in the late 70's. You need to figure these things out or suffer the consequences of losing subscribers to people with better customer service like T-mobile and AT&T.
    P.S. The Verizon HUB is a ripoff. Don't buy into it. A rotary phone works better than that {word filter avoidance}.

    My new Blackberry Tour 9630 (3/2010) conked out last weekend so they sent a "replacement". A reconditioned
    replacement! I got the same cs bull as you while they explained "policy".
    My policy is I paid for a NEW one just 3 months ago and the replacement should be a NEW one or I'll go to another carrier.
    Cincinnati Bell and AT&T might not be at the top of the service heap but I won't be screwed by these people.
    Two phones and a long time relationship apparently aren't of interest to them!

  • Beware ! * * * Scammers sending realistic looking Verizon bills !

    Just this morning I received two emails that were displayed as from "[email protected]".
    The first email said: "Your current bill for your account is now available online in My Verizon         Total Balance Due: $968.85".
    All the formatting and graphics were almost perfectly identical to the real Verizon Wireless email, except that all the clickable links go to: "termaloteller.tk/iuqBjDM1/index.html"
    The second email was a "Thank you for your payment" and said:
    Here are the details of your payment confirmation.
    Payment Amount: $1747.97
    Payment Method: Master Card
    This time all the links go to: "www.ceaargentina.org.ar/KReR2AAm/index.html"
    These bills are outrageously high to get you panicked and clicking their links impulsively.  That gets you to their site were they can load maleware on to your system.
    Bottom line:  If it looks outrageous or unbelievable, it probably is!

    Since his contract is not completed, he is not eligible for Edge.   He is eligible for Early Edge -- if his iPhone wasn't broke. 
    Early Edge is an early upgrade program that lets you get out of your contract early.  In return, you must return your current phone in good working order and your selection of phones is limited to the one promotional phone currently being offered, the Droid Turbo currently. 
    Be glad you didn't do anything because if you had, you would had to send the iPhone back unbroken.  When they found it was broken, you would have been charged $300 or so. 
    Option ion right now are an older phone from friends or family, a used phone from Swappa, or full priced S6.  He will need to wait until November for upgrade pricing or regular Edge.  

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