Beware Updating To V2.0 Software

Question

I finally managed to update to ver 2.0 last night, uk unlocked N97 on Orange.  The update itself took several hours, thanks to nokia ovi suite and software updater repeatedly crashing and needing reinstalled, resulting in me losing all my data that I had just backed up, nice 1 Nokia.
Anyway, all day today, the widgets haven't been working, it keeps asking me to set up my email, resetting itself, gps is **bleep** again, accu weather not working, browser taking 30 seconds to recognise a click and the FM transmitter seems to have disappeared and the new and improved OVI store doesn't work at all.
So after I finished work, I nipped into the Nokia flagship store on Regent street to get some help.  Got chatting to a helpful member of staff and mentioned that i'd updated the phone and now loads of things weren't working.  He asked if i'd updated to v12 (I hadn't, i'd just got it back from repair to sort the camera lense and dodgy gps, and the repair centre had installed V12 for me) and when i replied "no, to version 20" his exact words were "oh no"  According to him V2.0 is seriously broke in many ways, he was nearly as **bleep** as me actually as he has an N97 as his personal phone.  He claimed that among other things, it wipes the fm transmitter, wipes wifi functionality from the phone (although strangely this is one of the things still working on mine?)  He was quick to agree with me that it was an absolute disgrace the way this was being dragged out and they basically knew nothing about what was being done.  It was actually quite funny as I went to show them the missing fm transmitter screen, the phone crashed right in front of them, without me even doing anything, both members of staff looked like they wanted to be sucked through a hole in the floor.
Now I don't know if the V.2 software has been pulled from the updaters or not, but according to this guy, Nokia are right now frantically working on a fix for the V.2 software but surprise surprise has no idea when we'll be likely to see it.  Like many on here, I have been patient and despite having some niggling problems, I held off complaining with the expectation that V.2 would solve many of the gripes and annoyances, but it seems Nokia are absolutely incapable of properly testing things work properly, one of the worst examples of quality control i've ever seen, maybe only rivalled by the Microsoft Xbox 360 debacle.
Until recently, I hadn't had a Nokia phone for about 10 years (7210) but liked the look of the N97 so I bought an N97 and 5800 Xpressmusic to compare, intending to sell on ebay the 1 i didn't want.  I actually preferred many of the things on the 5800, but ultimately the extra storage, better screen and keyboard won me over to to the N97, especially as it seemed to be working pretty well over the last week or so with the V12 software.  Just this weekend, I gave my little sis the 5800 as a gift to cheer her up after she got pick-pocketed at Oxford circus on Friday, and now it seems I'm left with an expensive brick and may even have to go and buy another cheap handset, just to keep in touch until the problems are hopefully ironed out once and for all.
I'm no fanboy and have no loyalty to any manufacturer, but this experience has left me with a sour taste in my mouth, Nokia really need to pull the finger out.  The ironic thing is, about 30 minutes after I managed to update, I got an email from Orange about the iPhone, which is supposedly coming in 2 weeks so I may end up just buying out my contract and upgrading to a new iPhone.  The idea of the N97 was that I wanted an alternative to an iPhone, but it seems its just not rready to step up to the plate.
Overall, I feel cheated by Nokia, foolish for believing their grandiose claims about the performance of this phone and unless this is sorted and quickly, its not unreasonable to assume it may be another 10 years before I buy a Nokia product again, way to go Nokia, what a response to your declining market share.  And i'm sure there are thousands more like me.....

Answer 1

devilsface_1 wrote:
1. When i begin to download off of iTunes, i know that i will pay the $9.95. What if my download attempt fails? Would i have to pay $9.95 each time i try to download?
You would only pay once. If for some reason you were billed more than once Customer Service is pretty good about fixing things like that.
2. After the download is done, will all my apps still be present the way i left them when i had 2.2.1 (before the download)?
You should be just fine since your Touch is backed up to iTunes. You might find some apps in a new location on the screen, but they should all be loaded just like they were before. If you have anything on your Touch that is not on your computer, rectify that before updating to 3.0 just in case the Touch is erased in the process -- shouldn't happen, but it did to some.
Finally, be aware of all the issues with 3.0 before you update. The wi-fi and YouTube issues seem to be random, I didn't have problems with those but many did. For me I'm extremely bummed that (a) Live Updating on the Touch is broken with 3.0 -- smart playlists don't update until your next sync, and (b) My factory Honda iPod integration no longer works (I've hear that BMW's is broken too) and there might be other accessories affected.