BF tried to update to ios6 on iphone 4 but crashed half way through saying it needed to plugged into iTunes and then restored so after it was 'restoring' he had an error message come up say to couldn't be restored....what should be do next?

BF tried to update to ios6 on iphone 4 but crashed half way through saying it needed to plugged into iTunes and then restored so after it was 'restoring' he had an error message come up say to couldn't be restored....what should be do next as the phone is in a complete non working condition

Spent hours trying everything suggested and finally this morning hit on a solution. iTunes must be run as an administrator. Even though you are logged into your PC as an administrator, using the iTunes shortcut does not make you an administrator in iTunes. I found this out by using the diagnostics in iTunes and reading through the results report.
I am using Windows 7, so I clicked the start button and right clicked on iTunes and selected "Run as an adimistrator". The first restore attempt got the 4013 error. I then did the DFU thing, hold power and home buttons for 10 seconds, release power and continue holding home for 10 more seconds.
iTunes gave me the restore message and I clicked it. I clicked the restore iPhone button and it started. The drivers loaded a couple of times. I got the apple logo with the progress bar and this time instead of disappearing, it started to fill in.
End result, a successful restore to factory settings and a happy 14 year old.
Hope this helps others.

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Try create a fresh user account on your computer and do the back-up by following this link (http://support.apple.com/kb/HT4137) that will help isolate the problem if it's actually corrupted files in your computer causing this crash!!

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what does this mean

That you need to connect to iTunes on your computer and either update or restore it.

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Hello dowie3,
Just restart your ipad, with version of IOS are you running?
It's possible that your apple id is locked, or there are some prolems with your internet connection. On this site you can check you account en find a solution for your problem. http://store.apple.com/us/help/your_account
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Interceptor94 wrote:
What should I do short of restoring my phone to factory settings?
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Lao Bo,
yes, you can locate and copy a file from your HD to a USB key using UNIX commands. If you know the exact name of the file which you’re trying to locate, try this:
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Malwarebytes' Anti-Malware - [http://www.malwarebytes.org/mbam.php malwarebytes.org/mbam.php]
SuperAntispyware - [http://www.superantispyware.com/ superantispyware.com]
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Hello Jignesh.
This issue has been reported before by other users, and it turns out it's the effect of malware. In other words, your system is infected. To scan for malware, install, update and run these programs ''in this order''. They are all free for personal use, but some have limited functionality in their "free mode", but the features you'll miss are not really needed to find and remove the problem you have. Remember that ''not all programs detect the same malware''!
Malwarebytes' Anti-Malware - [http://www.malwarebytes.org/mbam.php malwarebytes.org/mbam.php]
SuperAntispyware - [http://www.superantispyware.com/ superantispyware.com]
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Spybot Search & Destroy - [http://www.safer-networking.org/en/index.html safer-networking.org/en/index.html]
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Dr. Web Cureit - [http://www.freedrweb.com/cureit/ freedrweb.com/cureit]
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BF tried to update to ios6 on iphone 4 but crashed half way through saying it needed to plugged into iTunes and then restored so after it was 'restoring' he had an error message come up say to couldn't be restored....what should be do next?

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