BIA - business case and sizing customer experiences

I am looking for a BIA implementation for a global, mid-size company, 2Tb database, 1500+ unique users pe rmonth....wanted to learnf orm your experiences, % improvements in performance and how you went about building your busienss case, etc.

Hello,
A My clients current method for replacement:
1. I suppose you are using serial number management. So find the original billing docment.
2. Do a Return SO, but make it free of charge (item category). GR and Return CM in SD only 0.00
3. After Return CM do a normal Sales Order, maybe use a special order type or item catgeory (Expired Warranty Replacement)
4. The price in the sales order will eqal the costs, I would assume it would be estimated or manually determine pricing condition.
5. DN, PGI and Billing to the customer
OR
B. Use CS where service orders can be created, but it's a big beast. Basically the service costs are all linked and inputted, with service notifications, etc. I would you would only use this if you were one of SAP's big tier customers.
Regards
Waza

Similar Messages

Business partner and R3 customer mapping table

Hi
Can anyone please tell the Mapping table in CRM and R3; where the Business partner number(CRM) and R3 customer
number are mapped?
Thanks in advance!!
Ashish.

Hi Ashish,
'CRMM_LOCMAP' is the R/3 CRM Business partner Mapping table based on APO Location.
'CRMM_BUT_CONTNO' is the outbound mapping for R/3 contact person, 'CRMM_BUT_CUSTNO' is the outbound mapping for R/3 Customer.
If you can tell me specifically what is that you are looking for, I might be able to tell the exact table.
Jash.

A business case for billing customer for asset use

One of my clients has a equipment which he hires it out for customers . Based on its usage (like if customers uses it for for more than some quantity ) then he wants to bill customer automatically . He says while service confirmation if quantity is of usage is more than some X unit , then automatic billing is to be triggered else no billing .
For equipment maintenance he wants PR to be created automatically from service order .After vendor invoicing , at service confirmation he wants to bill the customer with vendor invoice amount .
I am aware of PM order process , but can any one pl suggest step by step solution for the scenario ?
Thanks in advance
This is a duplicate [thread|http://forums.sdn.sap.com/thread.jspa?threadID=2084697&tstart=0]
Edited by: Paul Meehan on Nov 23, 2011 4:45 PM

regarding the selection of the servers based on the content requested, the current CSM is limited to match only 6 - 10 host name while the CSS has no limitation except the size of the config.
The only protocol that can be loadbalanced based on content - so layer 5-7 is HTTP and RTSP.
IF your citrix application makes use of these protocols, you can do L5/7 content rules.
My favorite between CSS and CSM is the CSM because of its ability to link a vserver/content rule to a vlan and because there is no such thing as garbage collection which is annoying on the CSS with long lasting flows.
Regards,
Gilles.

Need Business case Explaination about the Field in Customer Master

Hi all,
I have a doubt in Customer master Record
1. Customer Group
2. Price Group
3. Price list
4. Customer Stat.group
What I mentioned above fields i need business case explination, but all the above fileds are explaining about the Price and Statistics about the report. By using F1 Help i can understand but i need business case
Is there any link between those fields ?
@ Please dont close the thread if it is basic question please provide the details and link because i serached in Google but i couldn't able to findout

hi
anuradha,
In my knowledge customer pricing group is the main in the customer master ,
you will one test case in customer pricing group in customer u can not fill it, the same customer u can rise the sale order , system sows earorr message, no customer master records maintain, it means when u create the sale order system take pricing procedure , pricing procedure determination ; sales area+customer pricing procedure +document pricing procedure assign to pricing procedure,(ovkk) ,
customer statical group
Sales Organization      0001   Sales Org. 001
Distribution Channel    01
Division                       00
Cust.stats.grp              1      'A' Material
CustGroupMaterial       1      'A' Material
StatGrpSalesDoc         2      Returns, Credit Memo
StatGrpDocumentItm     1      Returns, Credit Memo
Update Group               1      SIS: Sales Document, Delivery, Billing Document
it is the static updating group for item level,
Sales Organization     0001   Sales Org. 001
Distribution Channel    01
Division                        01
Cust.stats.grp             1      'A' Material
StatGrpSalesDoc        1      Order, Debit Memo
Update Group              1      SIS: Sales Document, Delivery, Billing Document
it is for static updating group for header level
it is use full in vov7 ,
price list and price group it is use full pricing to the customers, you can check it sale order header in sale tab u can find your required fields,

ANOTHER Lenovo Y50 case defect issue and terrible customer service

I don't normally do forums but have been so infuriated by Lenovo customer service I felt obliged to sign up and share my experience.
I bought a Lenovo Y50-70 in November 2014. Within one month I noticed a small plastic part near the hinge was missing (i.e. I noticed the other side was intact and how it should look). I sent this to Lenovo for repair and received a call 5 mins ago to say this won't be repaired under warranty and that I will have to pay for it. This is absolutely outrageous and from the number of posts on this very forum it appears this is a common defect with this particular case. I asked the customer service rep if there was anything he could do and all i received was a very short blunt manuscript response, exhibiting no intention to help. I am not prepared to pay for shoddy design/workmanship and so my only option offered was to receive the laptop back unrepaired.
This is absolutely incredible that a company as big as Lenovo can treat their customers in such a fashion. Unless an administrator on this forum wishes to investigate this matter (as it's currently still with Lenovo repair centre) I certainly won't make the mistake of buying or recommending a Lenovo again.

So Lenovo/Medio have had my laptop for 20 days now. 2 weeks ago I was told they wouldn't repair it under warranty and would return it unrepaired. Still nothing. I called customer service yday who promised to investigate and get in touch. Nothing. I called again today, same response i.e. would investigate. It seems there is a huge communication problem between Lenovo and their Medion repair centre.
I am now looking into a legal resolution as surely under the sale of goods act it is illegal to retain an item for so long despite no repair actually taking place. You would also think Lenovo would have the decency to offer to repair the small damage (which I was quoted £80 for) as compensation for delay. But alas no, what Lenovo know about customer service is less than 0.
The fact a representative hasn't even bothered to respond on here is testimony to their lack of care and respect for customers.
Yours truly
Another Totally Annoyed Frustrated Lenovo Customer

Difference between Business Partner and Customer Master repository

What is the difference between Business Partner and Customer Master repository ?
Is the Business Partner repository to be used in case CRM is also in landscape ? or Customer master repository is good enough ?
Sandesh

Hi,
If the landscape has both CRM and SAP ECC a business partner repository model should be good.
If it has ECC alone.a Customer Repository is needed.
But when there are many legacy systems which also contains master data fields, the standard business repository provided by SAP wont provide a good solution as it wont cover the legacy master fields..In this case its better to go for a customized repository and you can use the standard repository as a reference.
Thanks

Difference between Business Partner and Customer in ISU?

Is there any difference between business partner and customer in ISU?
if yes then wht?

Hi,
Yes Business Partner is a broad term used in ISU for various roles. A business Partner can be a Customer for company, an employee or even a vendor.
It depends on what role business partner has been given. Initially by default all Business Partners are assigned a default role "Business Partner (Gen.)". Later it can be changed to any role like Employee, Vendor, etc.
Business Partner with role "Contract Partner" is normally the end Customer which I believe you are referring to.
For more info on Business Partner, please check below link:
[Business Partner Master Data|http://help.sap.com/printdocu/core/Print46c/en/data/pdf/CABP/CABP.pdf]
Thanks.
Ravi

Business unit and customer assignment

Frnds
whr do i assign business unit to customer?
I have one customer assigned to a wrong Business Unit and i need to change it.
so can you please tell me whr can i do that?
thanks

Hi,
If this is a Characterstic defined - definitely this will be getting populated from Billing document in SD Module. Secondly, there could be a derivation rule defined as per your configuration. Derivation rules can be checked in Transaction code - KEDR.
Thanks
Murali.

SAP Cloud Application Studio Create Custom Web Service From Custom Business Object and Consume in External System

Hi Experts,
I have requirement to create custom business object and create Web Service for that and use in external system (SAP ECC / SAP CRM / Third Party).
1) Is it possible to create custom object web service and used in external system ?
2) When we create the Web service from custom business object what the necessary steps(action : Create , Read , Update) require?
3) Sample Scenario :
My Custom Business Object
businessobject Custom_Integration {
element EP_VAL1 : LANGUAGEINDEPENDENT_MEDIUM_Text;
element EP_VAL2 : LANGUAGEINDEPENDENT_MEDIUM_Text;
element IP_RES : LANGUAGEINDEPENDENT_MEDIUM_Text;
I have created the Web Service using this custom business object.
3) How i can use this web service in external system? what are the prerequisite steps in external system to consume this service in it?
Please anyone have idea about this how to do this and how to achieve this using SDK and custom business object.
Many Thanks
Mithun

Hello Mithun,
Does this section in the documentation help you:
SAP Cloud Applications Studio Help -> Developers Desktop -> Web Services
The entry "Task -> Create a Web Service" describes how to create a Web Service on your own BO
The entry "Task -> Test a Web Service" helps you how you can use it in a foreign tool / application.
HTH,
Horst

SAP Business One Best-Practice System Setup and Sizing

<b>SAP Business One Best-Practice System Setup and Sizing</b>
Get recommendations from SAP and hardware specialists on system setup and sizing
SAP Business One is a single, affordable, and easy-to-implement solution that integrates the entire business across financials, sales, customers, and operations. With SAP Business One, small businesses can streamline their operations, get instant and complete information, and accelerate profitable growth. SAP Business One is designed for companies with less than 100 employees, less than $75 million in annual revenue, and between 1 and 30 system users, referred to as the SAP Business One sweet spot. The sweet spot covers various industries and micro-verticals which have different requirements when it comes to the use of SAP Business One.
One of the initial steps during the installation and implementation of SAP Business One is the definition of the system landscape and architecture. Numerous factors affect the system landscape that needs to be created to efficiently run SAP Business One.
The <a href="http://wiki.sdn.sap.com/wiki/display/B1/BestPractiseSystemSetupand+Sizing">SAP Business One Best-Practice System Setup and Sizing Wiki</a> provides recommendations on how to size and configure the system landscape and architecture for SAP Business One based on best practices.

For such high volume licenses, you may contact the SAP Local Product Experts.
You may get their contact info from this site
[https://websmp209.sap-ag.de/~sapidb/011000358700001455542004#India]

Thank you. Save or print this page for your records. We'll also send you an email confirmation. Case ID: 421912520 You have chosen to call Apple later. When you're ready, call the phone number below during business hours and refer to your Case ID for fas

Thank you.
Save or print this page for your records. We'll also send you an email confirmation.
Case ID: 421912520
You have chosen to call Apple later. When you're ready, call the phone number below during business hours and refer to your Case ID for faster support.
1-800-MY-IPHONE
6:00 a.m. to 11:00 p.m. Central
iPhone
Restore or update not working as expected
You can review this case in the Cases & Repairs section.
Additional Resources
Return to Apple Support home.
Visit your Support Profile.
Create another support request.
Your contact information
Onechai John
<Email Edited by Host>

They already have your number and/or email address and maybe have sold it several times already to others as well. They also use number generators - software that will automatically create them - some work and some don't, they don't care, they send out millions and a few will fall for it and send them money. The only way to "hide" would be to change both and your password, but then it would happen again at some point.

Where is that "Comcast Guarantee" and care about the "customer experience"?

Where is your Comcast Guarantee? Empty words, AGAIN? "We’re constantly pushing the boundaries of innovation and creativity, and that includes the customer experience. Our customers deserve the best experience every time they interact with us, and improving upon that is our number one priority." "We will always be on time within your 2 hour appointment windowor you’ll receive a $20 credit*.As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20*." "We will resolve routine issues in one visit or you’ll receive a $20* credit.After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will credit you $20*. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem." "We will treat you and your home with courtesy and respect.Our technicians will display their Comcast identification clearly when they arrive at your home. They will be trained and equipped to complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and knowledgeable when you contact us." I think your word to the customer is worthless. You obviously don't believe a customer's time is valuable, but the recording claims "we value your time". More empty words. You sent a tech to my house that took my cable box for no reason, and left me with terrible service, and a fake follow up appointment. He would NEVER have taken a box from a man, but a woman alone in her home he's allowed to walk all over. Now,after hours and hours and hours of phone calls, messages to the forum, and more comcast no-show for another follow up appointment, more phone calls and appointments, I am back to where I was BEFORE Comcast sent out a tech - still with the original problem that cannot be solved, but at least I have a signal and a box. No one is stepping up to honor Comcast's guarantee. No one has offered to credit my account for anything. No one has contacted me about my bill. I did try to contact billing, and they don't know anything about what kind of mayhem this tech caused me and Comcast, and they want to tell me about a credit applied to my account when $2 was taken off my bill last month that I have no knowledge of, as if I was given a gift. I asked for a supervisor, and had a terrible connection with her over Comcast's equipment. She hung up on me, wasting another 30 minutes of my time.

Did you register your suite? Did you lose the installer (if downloaded) or the CD's (if purchased)?
If you didn't register, there's not much that you or they can do. Of course you know that when you download an installer, you should save a backup for these situations.
That being said, this forum is for a specific product (Adobe Contribute) and isn't visited by too many folks. If you go to the feedback forum, you may actually find someone that can help.
Feedback forum: http://forums.adobe.com/community/general/adobedotcom_feedback
Good luck.

Our MacBook Pro, purchased in New York June 2011, has appeared to have imploded upwards, case and mousepad area only, overnight. We've read on the community of other almost similar experiences and wonder if this is a common experience?

Our MacBook Pro, purchased in New York June 2011, has appeared to have imploded upwards, case and mousepad area only, overnight. We've read on the community of other almost similar experiences and wonder if this is a common experience?

Batteries can and have expanded when they are old and their useful life is over. More often than not, there will be a warning generated in the battery display in the menu bar or in System Information>Power. You may use a #00 Phillips driver and take off the bottom of the MBP and take out the battery.
Ciao.

My as yet unresolved appalling customer experience

This message presents my appalling BT experience to date. As yet, it remains unresolved and - of course - I cannot reach anyone who can actually do anything about this.
On 19JUL13, I placed an order for BT Infinity 2, Phone, and Vision to be connected at my new house. Prior to renting that house, I used the BT checker to confirm that services were available. I received an order confirmation from BT (BT.COM Ref: BTCEAA004000090198) the same day, confirming installation on my requested date of 08AUG13, 0800-1300. At the time of ordering, I requested a new line be connected to the property due to my landlord having existing telephone infrastructure that was to remain untouched (and, anyway, had sockets in the wrong locations for us). Given that we were moving in to the property on 05AUG13, 08AUG13 was the optimal date for us as (i) we require a landline service because my wife is seven months pregnant and (ii) having relocated from overseas I am supposed to be working from home (hence the Infinity 2 requirement!) while she is in the late stages of the pregnancy.
On 04AUG13, I was called by a 'Sarah' at BT who, because I was on another call, left me a voicemail asking me to call back on a certain number and enter a PIN as 'we need some additional details'. I duly did so, 10 minutes later, only to receive a recorded message stating that the office I had called was now shut.
On 05AUG13, I spent approximately an hour making calls and waiting in call queues trying to reach someone at the number 'Sarah' had provided. Bearing in mind that I was moving house that day and had to use my mobile phone, such calls cost a fair amount of money and kept me away from the already stressful removal process.
Also on 05AUG13, our Home Hub4 and BT Vision box were delivered. On the same day, BT took GBP147.95 from our nominated bank account (being our annual line rental in advance) and established a direct debit in their favour.
On 06AUG13, after another hour and a half in call queues, I eventually reached a 'Manju' in the BT call center. I asked what 'additional details' were required only to be told that everything was fine and that the installation was on track. 'Manju' promised to 'take ownership of my problem' and to keep me appraised of progress.
On 08AUG13, no engineer arrived to perform the installation! After another hour in call queues, still on my mobile phone, I got through to a 'Harit' at 1417 on 08AUG13. 'Harit' was, of course, entirely unaware of what was going on with my order but, of course, promised to 'take ownership' and call me back within two hours.
Two hours later, no calls - from either 'Manju' or 'Harit'. A pattern was emerging....
While spending much more time in call queues on 08AUG13, we also managed to obtain a support chat session with a 'Bernie Coyle'. After much to-ing and fro-ing, Bernie finally advised that our order had been cancelled. Yes, you heard that right, our order had been cancelled by BT Group - allegedly by OpenReach because they had been unable to find out which line we intended to take over at our property. This despite our having spoken to 'Manju' and being told that nothing was required and despite BT having already taken payment from us.
Eventually, at 1830 on 08AUG13, we escaped the call queues and got put through to a 'Ben' in the Infinity team. We signed off the chat session with Bernie (of which we kept a transcript) and focused on 'Ben'. "ben' advised that the order had indeed been cancelled by OpenReach as they had decided that, instead of providing a new line as requested, it would be easier for them to take over one of the existing lines at the property. This despite our having requested a new line because, as mentioned above, none of the existing sockets were in the right place. 'Ben' undertook to re-raise the order for us, declaring it an explicit forced provide rather than being an optional take over of an existing line. One of the primary reasons for doing this is that, per 'Ben''s commentary, the new line installation fee of GBP130.00 would be waived as we were ordering telephone, broadband, and television on the same order while the take over of an existing line and the subsequent moving of the master socket would attract a fee of GBP130.00. We reiterated that we had originally asked for a new line and challenged why OpenReach would change the order without consultation. The response we received was 'that's just what they do sometimes'. When I asked why 'Manju' had said that no further information was required, the only response 'Ben' could offer was that he did not know why that had happened. At the end of our conversation with 'Ben', we were left with the impression that while our order had been cancelled by OpenReach, our new 'forced provide' order was under way and that we would be called within 24 hours to advise of an installation date. To be fair to 'Ben', he did call us back after 15 minutes of finding out how to re-raise the force provide and, in order that we could have Internet access, provided us with a BT Openzone WiFi voucher. Thanks 'Ben'.
The next day, 09AUG13, we received a text message - not a call - asking us to again call BT and enter a PIN. On doing so, we then waited in a call queue for approximately 30 minutes before being put through to a 'Kirsty' in the order team at 1235. 'Kirsty' advised that a GBP50.00 deposit was required before the new order could be progressed. This despite BT having taken GBP147.95 and established a direct debit in their favour only 4 days previously. When challenged, 'Kirsty' went away to discuss waiving this deposit due to the circumstances and eventually came back to say that that fee would be waived. 'Kirsty' then advised that the earliest installation date would be 27AUG13. That is 19 days later than the originally requested date - remember, my wife is seven months pregnant and we are looking at not having a landline - and nearly six weeks after our order was first placed with and accepted by BT. At this point, 'Kirsty' also notified me that rather than having had to call the chargeable '800' numbers I had been told to call previously, I could have called the lower cost '03' number. It would have been nice to have known that before…especially as, by this time, this one call alone had been running for over an hour!!
I was, to put it mildly, a little annoyed by this conversation and - after 'Kirsty' also promised to 'take ownership' of my problem - demanded to speak to a manager. I was then put through to one 'Imy Hussein' who purported to be an order team manager based out of Accrington and, as a result, was promptly on the receiving end of my ranting about the experience to date and demanding an explanation as to why BT were being so obtuse and difficult to deal with. At the end of many platitudes from 'Imy Hussein' (for example: "I've been here 30 years and know my way around the system", "My team here works to a process and it is a good process", "We are taking responsibility for your problem and will try to expedite your order", etc.), we agreed to allow 'Imy' (for, by now, we were on first name terms) and his team to take responsibility for re-raising the order to expedite the new line connection and to then expedite the additional services we had originally ordered. In the course of 'taking ownership' of my problem, 'Imy' promised that regular calls, texts, and emails would be forthcoming in order to keep us appraised of the progress of what, by now, was becoming a bit of a farce.
On 11AUG13 at 0826, I received a text message from a 'Stewart' at BT to advise that 'one of my colleagues will be calling you between 0800-2000 on Monday (12AUG13) about your order'. No call was forthcoming but, on 12AUG13 at 1709, I received a further text message saying that 'we have escalated the activation of your landline this morning and are currently awaiting a fast tracked date as to when the line will be activated…we will call you with the update'.
On 12AUG13, I received an email that began with the words: 'We're really sorry to hear you have cancelled your service.' Well, no, I didn't: you did. The email went on to say that I would need to wait for a label/packaging and then return the Home Hub 4 and BT Vision box to BT within two weeks otherwise I may have to pay to return it to them. Really? Apparently the automated systems at BT only understand service cancellations as being the customer's fault and nothing to do with failures to communicate internal to BT Group… Of course, were BT to be so rapid in returning the money they have already taken from me (an interesting point: surely that means that BT are contractually obligated to provide what I ordered originally as they have accepted my acceptance of their invitation to treat?), then perhaps I would feel differently about returning the equipment post-haste.
By this morning, 14AUG13, no call had been received. Optimistically, perhaps stupidly, we logged in to our BT account to see if any updates had been posted online. Imagine our surprise on finding that the latest activation date was 04SEP13. Rather than waste more time and money trying to reach someone who knew nothing of our problem by telephone, we called up the BT.com support chat service and - surprise, surprise - were again lucky enough to be connected 'Bernie Coyle'. Imagine our pleasure as, out of all those support chat operators, we had managed to reach the same person we had spoken to last time! Imagine our falling spirits as we then discovered that 'Bernie' knew nothing and had to call Order Management to find out what was going on. The response from order management was that our problem is now being case-managed while OpenReach address the 'line plant issues'. Now, as a network engineer of some years past, I understand a bit about telecom and computer networks so I asked for an explanation as to why connecting a wire from the street to our property might be creating 'line plant issues': especially as there are already four such wires running from the street to the property, two of which are currently ceased lines and therefore represent reusable infrastructure. Unfortunately for us, 'Bernie' could not provide any further information as our order was being 'case-managed'.
Interestingly enough, given the history above which - of course - I have extensively documented, 'Bernie' also tried to dissuade me from contacting OFCOM as 'they won't accept your complaint unless we hit deadlock'. Well, that worked well as the body of this text forms the body of a letter to one Warren Buckley (who, it seems, is on Linked In and therefore publicly accessible!), copied to OFCOM. Why would I do so? Well, fundamentally the role of regulator is to ensure fair and reasonable behaviour by those it regulates and, to be fair, my experience to date has been anything but fair and reasonable. It has, instead, been frustrating, distressing, expensive, and - to date - pointless. Let's sum up the cost of the BT 'customer experience' for me so far:
1. Approximately 3.5 hours of sitting in call queues on chargeable calls from our mobile phones: GBP21.00 (not including those calls to the '03' number which were taken from our inclusive minutes allowance)
2. Approximately two full days of my time spent waiting in call queues, trying to obtain a resolution in chat, and waiting around for engineers that were never coming: GBP1,590.00 (at my government accepted day rate of GBP795.00) Ex-VAT
And that's just the direct financial cost. Factoring in the sheer amount of stress and distress these problems have created for my PREGNANT wife and I must at least treble the direct financial cost.
Right now, still on 14AUG13, I've just re-reviewed our order online. It talks about landline and broadband, but does not mention Infinity 2. There is no mention of BT Vision per our original order. While our order is being 'case-managed', it does not seem possible for me - the CUSTOMER - to find out what is happening with my order or when I might expect to receive service. I am fully expecting that when I do receive service, BT's systems will take the view that my annual line rental actually started when they took the money (on 05AUG13) and conveniently ignore the current delay caused by BT's own actions and subcontractors.
Here's the thing: all I want is the telephone, broadband, and TV service that I have ordered based on BT's offer to supply such to me. It cannot be this hard to organise that, provide what I asked for *when* I asked for it, and then get out of the way so I can carry on with my life. Imagine going into a restaurant and ordering a steak from the lavishly presented menu. Then, when the waiter appears four hours later with a chicken breast and insists on giving it to you, being told that the supplier decided to only deliver chicken breasts because it was easier for them. And then, to compound matters, having the restaurant refer you to the supplier to find out why that was and to endeavour to achieve some redress for your inconvenience. Now multiply the frustration and stress you would feel by 1,000 to get a sense of how we feel right now…
This is, by far, the worst experience I have ever had with BT. Not only does one part of BT not have any idea what the other part is doing, it seems that the customer-owning part of BT has no control over the network-engineering part. In fact, it appears that the OpenReach tail is wagging the BT dog: to the detriment of customer experience. Add to that the fact that call queues are so long that a suspicious person might imagine that this was seen as a revenue-generating opportunity and the business begins to look very haphazard and uncoordinated. This lack of co-ordination is especially true when, 9 times out of 10, customers get through to offshore call centres who, quite obviously, have no authority and limited ability to do anything and, instead, appear to act solely as call-screeners for other parts of the company.
What happened to BT? I've just come back from a number of years overseas where, despite owning and operating very young networks and businesses, telecommunications providers actually take your order correctly, deal with you expeditiously, turn up when they say they will, and deliver the services you requested. It really is not that hard to do a good job but, right now, it seems that BT have no idea what the truth of their customer experience is and that reflects very badly on the business as a whole.
David.

Hi davidwprior,
Welcome to the community.
I'm sorry for the problems you've had with your order. I'd like to take a look at this to help sort this out. To get in touch, click on the "about me" section of my profile and you'll see the link there to "contact the mods".
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Enhancing web service tool to have further business objects and roots

Hi Gurus,
is it possible to enhance the web service tool in CRM 6.0, to have further business objects and root objects during the creation of a web service.
Currently, there are specific entries, but I want to have additional data in here to create a customer specific word template.
I have found out some tables, but I really do not know how to enhance them and if this is the correct way of adding additional business objects in the web service tool.
Mentioned tables are CRMV_WS_METHODS and CRMV_WS_OBJ_REL.
Has someone of you already did this? Helpful answers will be awarded.
ThanX
AleX

Does nobody have an idea? According to help.sap, only these objects are web service enabled:
-Business Transaction
-Business Partner
-Campaigns
-Case
-Counter
-Installed Base
-Marketing Segments
-Marketing Attributes
-Product
source: http://help.sap.com/saphelp_crm60/helpdata/en/71/365da2ab81488c8fc9b82fd8eb6f0f/content.htm
But what about other components, such as BuAg (Business Agreement) or ISUMD (IS-U Master Data and further data from the ERP system). These components are in the GenIL, e.g.
BUAG with implementation class CL_CRM_BUAG_IL1 or
ISUMD with implementation class CL_CRM_ISU_IL_MD
Is it necessary to use the Web Service Consumption Tool for creating BOL Objects, although the BUAG/ISUMD are already available in CRM?
If so, what must be exactly done with this Tool. Does anyone have experiences here and can provide me further information?
Thanx and regards
Alex
Edited by: Alexandro St. Torro on Nov 11, 2008 9:41 AM

BIA - business case and sizing customer experiences

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