Big problem with my brand new Inspire M4500

This model has got 4 channels for it's four small speakers and as far as I know that they should be separate especially when I test them in the sound's control panel -the one of the sound card not the windows- so I can check every single speaker, Unfortunately when I do that then the following happens, when I click the right-front speaker I get a low sound but it takes place on the both of the right-front and right-rear satellites with the same sound level, and when I test the right-rear satellites, I hear a higher sound but also on the two of them and at the same sound level, the same thing occurs for the left side pairs, that means it's not surround it's plain stereo at the moment.
That really made a sad and frustrated person of me! I've just purchased it, and unfortunately the coming three days are holidays here for our feast, so the shop will be also closed. I've tested the speakers in a later time of my purchase; I never imagined this would happen, I've double checked the connections of both the analog to the sound card cables also the setup for the 4.1 speaker in both the sound card's control panel and windows, I'm wondering if there's something I should have done in the first place!
Have anyone of you been through trouble like this before?!

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

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