If my iphone 5 has a problem within the first 30 days will apple replace it with a brand new one or will i get a refurbished model.

if my iphone 5 has a problem within the first 30 days will apple replace it with a brand new one or will i get a refurbished model??

If it is replaced under warranty, it will be replaced with a unit from the "replacement stock", which either will be a refurb or new (no way to distinguish these) and the S/N will indicate a replacement unit.
The "30 day" rule varies from county to country, and applies only to returns, not replacement.

Similar Messages

I have recently entered my iPhone 5 into the battery replacement program, does apple replace it with a brand new iPhone if it is not damaged?

I have recently entered my iPhone 5 into the battery replacement program, does apple replace it with a brand new iPhone if it is not damaged?

No. I said it would be a refurbished one.
Try looking up refurbished.

My iphone 4 says *your iphone has a problem* answer the security question call apple support

hi, im from pakistan i have got this iphone 4 as a gift from a frnd and now that i have FACTORY UNLOCKED it so now when i connect it to the itunes it says YOU NEED TO ANSWER THE SECURITY QUESTIONS PLEASE CALL APPLE SUPPORT SAME DOES THE PHONE SAYS
i dont have its box neither do i know its first user because the fone is used. PLEASE HELP

Your phone is in recovery mode do what the message says and connect it to itunes on your computer Read
http://support.apple.com/kb/ht1808

IPhone 4 factory unlocked replaced in USA. Will Apple replace it with a locked one?

Hey guys,
I bought my girlfriend a factory unlocked iPhone 4 from Canada for Christmas last year and few days ago somehow her phone won't charge anymore. I told her to try and get it checked out by an Apple specialist. She ended up sending the phone over to an Apple Care Center in her local area (MI), got an email in return showing her the progress status and all. Much to our surprise, Apple replaced her with a brand new iPhone 4 within 24 hours.
Here's the problem. She just tried to get it set up but the phone says no service and she can't hook it up to her iTunes to activate anything. She called up Apple again and their suggestion was to get her to download the latest iTunes and to try syncing it again. She just did that and it still doesn't work. My suspicion right now is the local center might have replaced her with a locked phone 4 but then again, i'm not familiar with the whole carrier locking system in the US so i'm not entirely sure if i'm right.
Any suggestions or help would greatly be appreciated. Anyone ever experienced the same problem or know for sure that she has been replaced with a locked iPhone 4?

Do you have receipt that you bought your previous phone in Canada? If so, go back to apple store in Michigan, and perhaps they will replace it. Otherwise, you pro ably should have returned it to the store in Canada. You best bet is to call apple and see if they can come up with a solution.

My iphone 4 doesn´t connect thorugh Wi-Fi, apple replaced my phone for a new one and it has the same problem. I have an ipod and it doesn´t have this problem. Does any one know what to do?? Thanks

My iphone 4 doesn´t connect through Wi-Fi, Apple replaced my phone for a new one, but the new one has the same problem. I have an ipod third generation and it doesn´t have this problem. Having compared both working at the same time, the iphone alsways lags behind or doesn´t even connect to the internet via Wi-Fi. Does any one know what to do?? Thanks

Have you ever checked to see if there is an update for your router? If yes, then power off router. Then on iPhone go into settings and do a reset network settings. Power router back on, and try connecting phone to router.

My iPad has a software problem within the first year, but I am in South Africa.

My iPad has a software problem within the first year. When I bought it, I took an Apple care plan with it. At the moment I am in South Africa for my internship and when I go to a premium reseller, they are not able to fix my iPad or change it because they say that they are not an official Apple store. What should I do now? I stay here till the end of December and I would like to use it during my internship.

We're regular users like you and know no secret magick Apple engineer incantation. If you care to detail what the problem is, we will do our best to help.

My wife has an ipad3 can she take it to apple and swoop it for a new one

my wife has an i pad3 that she got in march now the new one is out can she take it into apple and swoop it for a new one???

Is it defective in any way? is it less than 30 days old?
If none of this is true then no, why do you think apple would trade in iPads for new ones?
If you bought the iPad 3 less than 30 days ago some Stores can exchange it for a new iPad 4, but its a sotre by store policy.And it probbaly won;t apply anymore now that's been almost a month since the iPad 4 was released.
Other than that, what's the reason for the exchange?

IPhone 4S mic problem in the first seconds of an cellular call

Hi, I bought a brand new Iphone 4S ( iOS 6.0.1 ) from Apple Store 2 weeks ago. In the first few days everything seems to work fine and then one morning people could not hear me very well on the phone ( using the apple headsets everything worked fine ). 1h later I got the Iphone working back suddenly but I got a new issue which I have it even now. In the first 2 sec of cellular call ( incoming or outgoing ) I can't be heard; after this 2 sec everything it's ok and I can be heard. This issue is not reproducible on Facetime, Viber or by using other type of applications.
I don't think this can be fixed by restoring the IPhone but I do think that is an iOS bug. Please let me know if you ever encounter this issue.

My iphone 4 does exactly the same, there is a Youtube video about putting a piece of card under the back cover in a strategic place to resolve this.

My insurance company replaced my stolen iphone 4s with a brand new one,will the apple store allow me to exchange it for a iphone 5 and pay the difference in price ?

My insurance company replaced my stolen iphone 4S with a new one, will the apple store allow me to exchange it for an iphone 5 and pay the price difference?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
You would need to ask that directly to Apple. Apple is not here nor does Apple answer questions here.
To return an iOS product requires a valid receipt. You have 30 days to return an iPhone. The iPhone must have all original packaging & accessories and be in new condition. Apple may charge a restocking fee on a returned iPhone.
If the iPhone was bought from a 3rd party, their regulations for returns would apply.

If my home screen is completly black will apple replace it with a new phone within warranty?

My phone is operating but my home screen is completly black.

Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.
As far as what Apple will do, you'll have to check with them. If you're within warranty and they determine the issue is a hardware defect, and not caused by damage of some sort, you should get a replacement iPhone that will retain the remaining part of your current warranty, or 90 days, whichever is greater.
If it's not covered by the warranty, it will be $199 to replace it.

Last week I dropped my new iphone and smashed the front glass, I made an appointment at the Apple Store in Phila., and they treated me like royalty. The store replaced my phone with a brand new one as a one time courtesy, thank you Apple and your store i

Thank you Apple store in Philadelphia for your royal service! I dropped my new iphone and damaged the front glass, and it was replaced with a new phone as a one time courtesy. I am enamoured with their courtesy and kind service there. The trip to the Philadelphia store was a pleasing experience. A big thank you to all the fine rep's at that location....thank you!

Bee , you are so right that most people only post when things go wrong not right. Which made me think about the Apple Store in Charleston, SC. I have never had a bad experience and besides buying my iMac there (which was a really good experience as it took us several trips to decide and they were really helpful) I have had a number of 1:1's and I think one trip to the genius bar which resulted in a new mouse. Everyone I have dealt with there has been respectful and helpful. At least with those visits you do get a chance to provide feedback.
Nice to post these kinds of comments now and then too.
laverne's mom

If I buy my iPhone 5 at launch day, will Apple provide me with a Nano-Sim? Or will I have to go to O2 and buy one?

I just need to to know will I uave to que at my local O2 shop on Friday, aswell as the Apple shop.

Please see my reply here for details;
https://discussions.apple.com/message/19566253#19566253

I currently have the first ipod (32gb) and im upgrading to a 64gb new one, is there a way to transfer all my data such as saved memory to my new one and completely wipe the other one?

so yeah, if i were to go in store could they do that or can i do it at home? or can i do it at all??

Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

Macbook Pro with Retina Display crash 3 times on the first day

This is my first Mac computer and it's not a cheap one.
I upgraded the spec on the laptop so it took a while for it to ship.
But within the first day, I got three crash already. I google on the issues and it seems like I'm not the only one who having this problem.
From what I read over the web, the crash is related to the graphic card.
Will this issues be resolve any time soon by update?
Should I go exchange for a new one at the apple store? I really don't want to wait another month again.
System Spec:
2.6Ghz i7, 16GB RAM, 512GB SSD.
Crash Log(I didn't keep a record of the first crash):
Interval Since Last Panic Report: 4786 sec
Panics Since Last Report:          1
Anonymous UUID:                    37D7521F-4ED9-438F-BBF5-0975E853E597
Tue Jul 17 02:53:11 2012
panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f824259b1, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000088, CR3: 0x000000011a4e8062, CR4: 0x00000000001606e0
RAX: 0xffffff7f82425a84, RBX: 0x0000000000000000, RCX: 0x0000000000000080, RDX: 0x0000000000179af4
RSP: 0xffffff81d3c73790, RBP: 0xffffff81d3c737a0, RSI: 0xffffff80244a2600, RDI: 0xffffff8029961000
R8: 0xffffff81d3c7393c, R9: 0x0000000000000000, R10: 0xffffff7f82426e6c, R11: 0xffffff80239c75e8
R12: 0x0000000000000073, R13: 0x0000000000000001, R14: 0xffffff8029961000, R15: 0xffffff802ac2d200
RFL: 0x0000000000010286, RIP: 0xffffff7f824259b1, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000000000088, Error code: 0x0000000000000002, Faulting CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff81d3c73440 : 0xffffff8000220792
0xffffff81d3c734c0 : 0xffffff80002c4794
0xffffff81d3c73670 : 0xffffff80002da55d
0xffffff81d3c73690 : 0xffffff7f824259b1
0xffffff81d3c737a0 : 0xffffff7f8245c0c3
0xffffff81d3c737d0 : 0xffffff7f82457b0b
0xffffff81d3c73800 : 0xffffff7f82459553
0xffffff81d3c73970 : 0xffffff7f82426730
0xffffff81d3c739a0 : 0xffffff7f82456fb5
0xffffff81d3c739c0 : 0xffffff7f82429e96
0xffffff81d3c73b00 : 0xffffff7f82426ed4
0xffffff81d3c73b60 : 0xffffff800065593e
0xffffff81d3c73b80 : 0xffffff800065621a
0xffffff81d3c73be0 : 0xffffff80006569bb
0xffffff81d3c73d20 : 0xffffff80002a3f08
0xffffff81d3c73e20 : 0xffffff8000223096
0xffffff81d3c73e50 : 0xffffff80002148a9
0xffffff81d3c73eb0 : 0xffffff800021bbd8
0xffffff81d3c73f10 : 0xffffff80002af140
0xffffff81d3c73fb0 : 0xffffff80002dab5e
      Kernel Extensions in backtrace:
         com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f8241d000->0xffffff7f82483fff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80869000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f808cd000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80894000
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
11E2620
Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 1281859947362
last loaded kext at 597053899228: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80794000, size 241664)
last unloaded kext at 266578742983: com.apple.iokit.IOEthernetAVBController          1.0.1b1 (addr 0xffffff7f81929000, size 20480)
loaded kexts:
com.initex.proxifier.macosx.kext          2.0.0b4
org.virtualbox.kext.VBoxNetAdp          4.1.18
org.virtualbox.kext.VBoxNetFlt          4.1.18
org.virtualbox.kext.VBoxUSB          4.1.18
org.virtualbox.kext.VBoxDrv          4.1.18
com.apple.filesystems.smbfs          1.7.2
com.apple.driver.AppleIntelProfile          85.2
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AGPM          100.12.69
com.apple.driver.ApplePlatformEnabler          2.0.5d3
com.apple.driver.X86PlatformShim          5.0.0d8
com.apple.driver.AppleHDA          2.2.3f13
com.apple.driver.AppleMikeyDriver          2.2.3f13
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.AudioAUUC          1.59
com.apple.driver.AppleSMCPDRC          5.0.0d8
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.iokit.IOBluetoothSerialManager          4.0.7f2
com.apple.GeForce          7.2.8
com.apple.driver.AppleSMCLMU          2.0.1d2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.2.3
com.apple.driver.AppleMuxControl          3.1.32
com.apple.driver.ApplePolicyControl          3.1.32
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleIntelHD4000Graphics          7.2.8
com.apple.driver.AppleIntelFramebufferCapri          7.2.8
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2
com.apple.driver.AppleUSBTCButtons          227.6
com.apple.driver.AppleUSBTCKeyboard          227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.0.4
com.apple.driver.AirPort.Brcm4331          560.7.21
com.apple.driver.AppleSDXC          1.2.2
com.apple.driver.AppleUSBHub          5.0.7
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleUSBEHCI          5.0.7
com.apple.driver.AppleUSBXHCI          1.0.7
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleAHCIPort          2.3.0
com.apple.driver.AppleACPIButtons          1.5
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.5
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1.3
com.apple.security.TMSafetyNet          8
com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
com.apple.driver.AppleProfileTimestampAction          85.2
com.apple.driver.AppleProfileThreadInfoAction          85.2
com.apple.driver.AppleProfileRegisterStateAction          85.2
com.apple.driver.AppleProfileReadCounterAction          85.2
com.apple.driver.AppleProfileKEventAction          85.2
com.apple.driver.AppleProfileCallstackAction          85.2
com.apple.iokit.AppleProfileFamily          85.2
com.apple.kext.triggers          1.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
com.apple.driver.DspFuncLib          2.2.3f13
com.apple.iokit.IOSurface          80.0.2
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.iokit.IOAudioFamily          1.8.6fc18
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleHDAController          2.2.3f13
com.apple.iokit.IOHDAFamily          2.2.3f13
com.apple.driver.AppleGraphicsControl          3.1.32
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.X86PlatformPlugin          5.1.1d6
com.apple.driver.AppleSMC          3.1.3d10
com.apple.driver.IOPlatformPluginFamily          5.1.1d6
com.apple.nvidia.nvGK100hal          7.2.8
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.NVDAResman          7.2.8
com.apple.iokit.IONDRVSupport          2.3.4
com.apple.iokit.IOGraphicsFamily          2.3.4
com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2
com.apple.iokit.IOBluetoothFamily          4.0.7f2
com.apple.driver.AppleThunderboltDPInAdapter          1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
com.apple.driver.AppleUSBMultitouch          230.5
com.apple.iokit.IOUSBHIDDriver          5.0.0
com.apple.driver.AppleUSBMergeNub          5.0.7
com.apple.driver.AppleUSBComposite          5.0.0
com.apple.driver.AppleThunderboltNHI          1.6.0
com.apple.iokit.IOThunderboltFamily          2.0.3
com.apple.iokit.IO80211Family          420.3
com.apple.iokit.IONetworkingFamily          2.1
com.apple.iokit.IOUSBUserClient          5.0.0
com.apple.iokit.IOUSBFamily          5.0.7
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOAHCIFamily          2.0.8
com.apple.iokit.IOHIDFamily          1.7.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          177.5
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          331.7
com.apple.iokit.IOStorageFamily          1.7.2
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.5
com.apple.iokit.IOPCIFamily          2.7
com.apple.iokit.IOACPIFamily          1.4
Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f28
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM512E, 500.28 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x14200000 / 1
Crash 2:
Interval Since Last Panic Report: 5515 sec
Panics Since Last Report:          2
Anonymous UUID:                    37D7521F-4ED9-438F-BBF5-0975E853E597
Tue Jul 17 03:06:09 2012
panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff8000533ee8, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x0000000104b1100e, CR3: 0x0000000041ab5041, CR4: 0x00000000001606e0
RAX: 0x00ffffff802d572e, RBX: 0xffffff8000847380, RCX: 0x0000000001510000, RDX: 0xffffff8024dcf438
RSP: 0xffffff81d461be10, RBP: 0xffffff81d461be10, RSI: 0xffffff802701e990, RDI: 0xffffff802340d871
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x0000000109607bc8, R11: 0xffffff80002dad60
R12: 0xffffff802701e990, R13: 0x0000000000000100, R14: 0xffffff81d461bed8, R15: 0xffffff8025c3bcc0
RFL: 0x0000000000010282, RIP: 0xffffff8000533ee8, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000104b1100e, Error code: 0x0000000000000000, Faulting CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff81d461bac0 : 0xffffff8000220792
0xffffff81d461bb40 : 0xffffff80002c4794
0xffffff81d461bcf0 : 0xffffff80002da55d
0xffffff81d461bd10 : 0xffffff8000533ee8
0xffffff81d461be10 : 0xffffff800053bbf8
0xffffff81d461be80 : 0xffffff8000562ddf
0xffffff81d461bf50 : 0xffffff80005cdecb
0xffffff81d461bfb0 : 0xffffff80002daea3
BSD process name corresponding to current thread: VirtualBoxVM
Mac OS version:
11E2620
Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 762734225424
last loaded kext at 268592098055: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80794000, size 241664)
last unloaded kext at 219648485512: com.apple.iokit.IOEthernetAVBController          1.0.1b1 (addr 0xffffff7f81929000, size 20480)
loaded kexts:
com.initex.proxifier.macosx.kext          2.0.0b4
org.virtualbox.kext.VBoxNetAdp          4.1.18
org.virtualbox.kext.VBoxNetFlt          4.1.18
org.virtualbox.kext.VBoxUSB          4.1.18
org.virtualbox.kext.VBoxDrv          4.1.18
com.apple.filesystems.smbfs          1.7.2
com.apple.driver.AppleIntelProfile          85.2
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AGPM          100.12.69
com.apple.driver.ApplePlatformEnabler          2.0.5d3
com.apple.driver.X86PlatformShim          5.0.0d8
com.apple.driver.AppleHDA          2.2.3f13
com.apple.driver.AppleMikeyDriver          2.2.3f13
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.AudioAUUC          1.59
com.apple.driver.AppleSMCPDRC          5.0.0d8
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.GeForce          7.2.8
com.apple.iokit.IOBluetoothSerialManager          4.0.7f2
com.apple.driver.AppleSMCLMU          2.0.1d2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.2.3
com.apple.driver.ApplePolicyControl          3.1.32
com.apple.driver.AppleMuxControl          3.1.32
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleIntelHD4000Graphics          7.2.8
com.apple.driver.AppleIntelFramebufferCapri          7.2.8
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2
com.apple.driver.AppleUSBTCButtons          227.6
com.apple.driver.AppleUSBTCKeyboard          227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.0.4
com.apple.driver.AirPort.Brcm4331          560.7.21
com.apple.driver.AppleSDXC          1.2.2
com.apple.driver.AppleUSBHub          5.0.7
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleAHCIPort          2.3.0
com.apple.driver.AppleUSBEHCI          5.0.7
com.apple.driver.AppleUSBXHCI          1.0.7
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          1.5
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.5
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1.3
com.apple.security.TMSafetyNet          8
com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
com.apple.driver.AppleProfileTimestampAction          85.2
com.apple.driver.AppleProfileThreadInfoAction          85.2
com.apple.driver.AppleProfileRegisterStateAction          85.2
com.apple.driver.AppleProfileReadCounterAction          85.2
com.apple.driver.AppleProfileKEventAction          85.2
com.apple.driver.AppleProfileCallstackAction          85.2
com.apple.iokit.AppleProfileFamily          85.2
com.apple.kext.triggers          1.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
com.apple.driver.DspFuncLib          2.2.3f13
com.apple.iokit.IOSurface          80.0.2
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.iokit.IOAudioFamily          1.8.6fc18
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleHDAController          2.2.3f13
com.apple.iokit.IOHDAFamily          2.2.3f13
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleGraphicsControl          3.1.32
com.apple.driver.X86PlatformPlugin          5.1.1d6
com.apple.driver.AppleSMC          3.1.3d10
com.apple.driver.IOPlatformPluginFamily          5.1.1d6
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.nvidia.nvGK100hal          7.2.8
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.NVDAResman          7.2.8
com.apple.iokit.IONDRVSupport          2.3.4
com.apple.iokit.IOGraphicsFamily          2.3.4
com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2
com.apple.iokit.IOBluetoothFamily          4.0.7f2
com.apple.driver.AppleThunderboltDPInAdapter          1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
com.apple.driver.AppleUSBMultitouch          230.5
com.apple.iokit.IOUSBHIDDriver          5.0.0
com.apple.driver.AppleUSBMergeNub          5.0.7
com.apple.driver.AppleUSBComposite          5.0.0
com.apple.driver.AppleThunderboltNHI          1.6.0
com.apple.iokit.IOThunderboltFamily          2.0.3
com.apple.iokit.IO80211Family          420.3
com.apple.iokit.IONetworkingFamily          2.1
com.apple.iokit.IOUSBUserClient          5.0.0
com.apple.iokit.IOAHCIFamily          2.0.8
com.apple.iokit.IOUSBFamily          5.0.7
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.7.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          177.5
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          331.7
com.apple.iokit.IOStorageFamily          1.7.2
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.5
com.apple.iokit.IOPCIFamily          2.7
com.apple.iokit.IOACPIFamily          1.4
Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f28
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM512E, 500.28 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x14200000 / 1

I see a mention of Google Chrome and VirtualBox in your log. Stop using those and see if the situation changes? From what we know so far, the problem is a software one (Apple's fault), not a hardware problem. Mountain Lion is supposed to fix the issue, which should be out in about a week. So you could wait til then, upgrade to ML, and see if its still crashing or not.

Will Apple replace my ipad2 for the second time

My first ipad2 had a white spot on the screen and i took it to the center and the technician replaced it. It took bout two weeks for me to get the replacement ipad. Just now i found that my replacement ipad is a refurbish ipad, not a brand new as what the technician said. Refurbish serial number starts with DK.
Now, my replacement aka refurbish ipad has another problem not caused by me. Refer here for my initial posting,
https://discussions.apple.com/message/17698611#17698611
Will apple replace it with another refurbish ipad? Or hopefully i can get a spanking brand new just like when i bought it. :)
Hopefully apple do not have the so called " one time replacement policy" as this is not my fault.

The warranty is still valid, with 6 months remaining...
Im fine with refurb item from apple as the refurbs are being put into test much more rigorous than the original. Spec wise n performance should be equivalent as the new one.
But, its just a feeling of unhappy or unsatisfy.
Imagine you bougt a brand new car, then ur car got defect...u proceed to the dealer n walla, they agree to replace ur car. But the replacement car is refurb/second hand car that has been put into 'new condition'. Dont you expect that u should get a new car instead of refurb? Coz u paid much money for the new car, not for a refurb car. Unless, in the beginning you buy a refurb car then u have no right demanding for a new car for replacement.
NEW CAR= NEW CAR FOR REPLACEMENT
REFURB CAR= REFURB CAR FOR REPLACEMENT
back to philly_phan question,
in the very very very first place when i have defect on my ipad, i sent in my brand new not a refurb ipad to the store, n the technician said it was going to be a new ipad for replacement, not a secondhand/refurb whatsoever. I asked him thrice for conformation on this matter. But in the end................... and now the refurb is having a problem rite now.
Again, it just the issue of unsatisfactory not an issue on the spec or performance.

If my iphone 5 has a problem within the first 30 days will apple replace it with a brand new one or will i get a refurbished model.

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