Bill from Verizon c/o CMR claims Dept for new drop wire

Like a number of others on this forum, I received an unexpected bill from Verizon for running a new drop wire. $370.83 in my case. Same story here. The initial install was done poorly and the cable was discovered after using a sod-cutter and a rake. No digging was needed so there was no reason to call to have the cable located ahead of time. The crew that came to bury the new cable told us it hadn't been buried deep enough but they would do it right this time and it appears they did do it right, for the most part. I don't care for the way they ran the cable up the side of the house right next to a hose faucet so it interferes with attaching a hose or an insulated cover. The bigger issue is, they punctured one of my irrigation lines at the point where they route the cable under a sidewalk to connect to the box. I discovered this the same day I received this bill so now I'm not about to fix it myself. I don't know if it's necessary to vent on this forum in order to get my case escalated to a support agent but I need Verizon to contact me about making this bill go away and arrange for the repair of my irrigation system.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

Bill from CMR for new drop wire

Hello,
I recently received a bill in the mail from CMR claims for nearly $300 for a new drop line. I called 811 and had all lines marked prior to digging a posthole, however the fios line was not marked and unfortunately the line was cut about 8 inches into the soil. The technician initially came out and ran a temporary line to the house and said he didn't know why the line wasn't marked. They eventually came out a few days later and installed a proper line in the orange conduit. I called 1 800 verizon about the bill and to inform them that I called 811 and they have a record of that on file, however verizon had no idea what bill I was talking about and told me to disregard the bill and throw it away as it might be a scam. The billing department at Verizon noted that on my file. I called CMR and they told me I have to pay and their records don't say anything about 811 being called and if I don't pay that they will file a civil suit against me! Why on God's green earth would verizon use a third party like this? Is this bill legitimate or is it a scam? Please provide guidance on how to proceed. Thank you.

Hi Scurtis2,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

CMR Claims Dept bill

Hi, I wanted to get some help with this bill I received from the CMR Claims Dept (Verizon Special Projects Billing). Tried the chat and tried calling in. No one was able to help me. My service was out and I had to have a repairman come out. Repairman came out and told me my neighbor had cut my line while trimming their trees and they had rerun new line for me. Never did the repairman ever say I was going to be charged for this. A few weeks later I received a bill for $328.77 for this repair. Since I wasn't the person responsible for the damage to my line and was never informed that I would be billed, I don't think I should have to pay for this. Please forward to a person who can help with get this taken care of, as you all did with the other people who had this same problem. Thank you,

Hi mheekim,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Bill from CMR Claims department for drop wire

After calling Miss Uitility to mark all lines, was doing yardwork and lost Fios services. No lines were visably cut since we knew were they were marked. The lines are not buried very deep. Just below the surface.
Received a bill in the mail from CMR Claims Department for $380.79 for dropping a new line. Nothing was ever mentioed by verizon about the charges and we were not given any kind of itemized bill from the technician. How do I go about getting this resolved.

Hi prosswog,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Billing Statement from CMR Claims Department for Drop Wire

I received a bill for a drop wire charge for a neighbor's address. I think I received this bill in error. I have seen many situations like this on other support threads. I would like a resolution to this problem.

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Philly man gets 17G bill from Verizon......and I'm in a similar boat!

New to this forum.
... I had purchased a USB 760 stick device and Data plan $59. per month a few months ago, so we could get internet access while on a camping trip........ Things went bad early on and have'nt gotten any better so far.
To save those of you from a longer story, which i just uploaded fully on my blog
http://ron-sheridan.blogspot.com/
the short of it is the news story "Philly man gets 17G bill from Verizon" (google it or just click on the link I put in my post) is incredibly similar to my problem. Any advice or help in resolving this ....short of fully paying what I consider outrageous fees for a service that could have been suspended or limited or ??
Thanks in advance.

Hello Budone,
Well, OK, first things first.
Yes, with such numerous responses each day on this site,,,, you are quite active ...........but, I can give you the benefit of any doubt. So, let's not get in anyones face but see if there is a way to make Verizon a more "Customer Friendly Place"...and maybe in the process figure out a way to solve about a thousand folks in my position.
Would that be something Verizon and you can feel ok about?
I don't know... what a fanboy is, but I think I'm getting your drift.
You mention the USB device(FOB?) Ok I'll learn the terms. Do YOU read all the crap that comes with everything we buy? coffee makers, door bells, even your credit card legalize...tons of blinding grayness................................. No you do not. It's in the trash. As soon as we open the item and WE, YES WE expect the device/product to work as expected (as we have learned to respect the market we live in.) we throw the crap away and go on with our busy lives. The glitches are an incredibly small fraction of the the one percent of our lives. I am there now, dealing with one of them and looking to find a way to make things better for anyone else in this predicument as well as Verizon's dealing with customers. I call that a WIN WIN if it's possible! how about you? I can not believe that IF Verizon wished, they could not make this system more user friendly and in doing so would gain a better reputation and less law suits/complaints. Isn't the whole thing about customer service? (and do not twist my words!)
I'm not a very computer literate person, I'm learning and struggling as are many... I DO NOT WANT OR EXPECT SYMPATHY! but I do expect a system that works for those that wish to be apart of the system that seems to need us as well as we need them! OK?
I accept responsibility. I'm a Vietnam Vet, Korean Vet, retired NYC. Firefighter, and now as a senior, still GIVE. But when I feel, FEEL that the "system" set up by an organization is faulty and can do better, I speak up.

Received CMR Claim Dept bill

Tenant in my home was planting grass and cut the Verizon wire. I called Support to request repair, specifically asking if there would be a charge to me for the repair, but was told there would not. A paper bill in my name on Verizon letterhead for $300.67 was later mailed to the service address (which is not my mailing address.) Upon receiving the bill from the tenant, I called CMR and was told the only option I had was to pay the bill. I was advised NOT to call Verizon. Needing resolution, as I cannot afford to pay such a large bill for service I did not authorize, I spent over 1.5hrs on the phone with Verizon trying to rectify this situation. Noone at Verizon (I was transferred to 5 different associates) was able to tell me anything about this bill. My billing record with Verizon is impecable; my account has always been paid in full by the due date.
Is this a fraudulant bill? Why does Verizon have no record of it? Please offer some assistance.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Bill from Verizon. Don't even have Verizon service.

I received this e-mail from Verizon Wireless <[email protected]>
http://i.imgur.com/WdM51wa.png
(open in a new tab so you can zoom)
Somehow Verizon is charging me with a bill when I don't have a Verizon phone or service at all? It also doesn't seem like a scam because all the links are links to Verizon's online pages. I have tried calling Verizon but I got put through to a service that wasn't available and the call got d/c'd.
Answers please?

Excellent answer. You would have to do a view source on the pages in question to see where it directs to or redirects to.
You can also do a tracert on the IP address to see if it resolves to Verizon or Verizon Wireless.
Good Luck to the original poster.

Fed up with the lies from Verizon on a problem going on for 4 months now..

Back in March and a month even before that, my daughter was having problems with her Droid 3 the phone kept shutting off and wouldn't stay on long enough to even try to fix/reset the phone with technical support, In that time they had sent a replacement (actually several refurbished phones that all had problems and needed to be returned) Eventually my daughter decided to keep the last one since she was due for an upgrade, when the last phone was returned a month later we got an email saying the phone was returned damaged and they are charging us $299.. When it left our hands the phone was fine other than it not working correcting (which is why it was being replaced to begin with) There were pictures taken on Verizon's end and it showed a tiny hairline crack on the top glass, also the box was crushed with creases and extra shipping tape added (all together different from when we shipped it) So basically they said it was our word against theirs. Now keep in mind my daughter pays for insurance every month on her phone, she had several problems with the Droid 3 (which isn't even offered anymore) and she is available to get a new phone. So why would she risk having to pay $299 for a phone returned that was a non working refurbished phone when she could get a brand new phone for even cheaper.
Since March we've been calling talking to one operator after another, each time having to go through the whole story of what had happened. The first man we spoke to said he'd talk to his manager and take notes on our comments etc.. and would get back to us in the next day or two.. after two weeks I called again. This lady said she'd look into it.. and do the same, take notes and pass on to her manager, by the 4th call after a month I started asking to talk to the manager, of course we've been told different stories, from they don't allow customers to talk to managers to the managers aren't in the same building where they are and they will have them call back.. In between that first two months we spoke to operators that were so rude and ones that were sympathetic but told "I'm sorry I really feel for your problem but there's nothing I can do.. " So we'd call back again in hopes to get someone that could ACTUALLY HELP. Each time being told we will call you back to let you know we are looking over your case.. To this date.. 4 months plus.. NO ONE PERSON HAS EVER RETURNED A CALL OR CONTACTED US TO FURTHER DISCUSS THIS PROBLEM! and from the last 6 calls made in the pass week.. found that half the people we talked to never even made notes we spoke or even what we spoke about.. we have 5 phone lines and been customers at least 15 years or more.. brought in several friends and family to Verizon and this is how we are treated.. oh wait.. we are just a small nobody and they are a big multi-million dollar company who wants to rip off people who have been nothing but loyal and who don't have a lot of money to pay for mistakes that were out of our conotrol.. Some of the options that they offered my daughter was to finally use her insurance that she pays $10 a month for and they'd take off $199 she can pay $100 for the bad phone and then buy her new Galazy S4 for $200.. or send in the bad phone and get $100 but still pay the $199 plus $200 for a new phone.. we were even told twice that the charge of $299 was going to be taken off the bill only to find that 1-2 days later it was denied. Nothing like getting you all stress relief thinking this is finally over to find out that you're back to square one and no where near getting anything solved or even talking to anyone that can really help or make a decision on this..on top of all this I have a health condition and it has not helped that in any way; I finally spoke with a Jordon Friday and he was so nice and sincere and told me he'd talk to his corporate manager Rick and he'd throw me a text Saturday to let me know things were sent to this manager and well here it is Tuesday and no return reply of any kind... I called again and there was a Jordon in the notes but nothing did he write about talking to his manager or anything else he told me... lie after lie after lie with every customer service person.... Doesn't Verizon train these people?? Is this how a big company is run? Just get anyone off the street to work for you? I'm at the point I'm ready to contact the media to try to get something resolved.. 4 months is entirely too long to be lied to and not have one person get in contact with us to try to solve this especially for a phone that isn't even offered anymore.. and that was used to begin with and I'm sure they will slap a screen on that was from another broken phone and resell it for an unreasonable price.. I just want to talk to someone in corporate that can help me..and get this resolved.. I'm so sorry that I just upgraded my phone and stuck in another contract.. funny how too they didn't add any charges till last month after we upgraded our lines.. because I'd definitely leave Verizon for the lact of support and the rudeness we've received... Please comment if you;ve experienced these same problems... Thank you!

Back in March and a month even before that, my daughter was having problems with her Droid 3 the phone kept shutting off and wouldn't stay on long enough to even try to fix/reset the phone with technical support, In that time they had sent a replacement (actually several refurbished phones that all had problems and needed to be returned) Eventually my daughter decided to keep the last one since she was due for an upgrade, when the last phone was returned a month later we got an email saying the phone was returned damaged and they are charging us $299.. When it left our hands the phone was fine other than it not working correcting (which is why it was being replaced to begin with) There were pictures taken on Verizon's end and it showed a tiny hairline crack on the top glass, also the box was crushed with creases and extra shipping tape added (all together different from when we shipped it) So basically they said it was our word against theirs. Now keep in mind my daughter pays for insurance every month on her phone, she had several problems with the Droid 3 (which isn't even offered anymore) and she is available to get a new phone. So why would she risk having to pay $299 for a phone returned that was a non working refurbished phone when she could get a brand new phone for even cheaper.
Since March we've been calling talking to one operator after another, each time having to go through the whole story of what had happened. The first man we spoke to said he'd talk to his manager and take notes on our comments etc.. and would get back to us in the next day or two.. after two weeks I called again. This lady said she'd look into it.. and do the same, take notes and pass on to her manager, by the 4th call after a month I started asking to talk to the manager, of course we've been told different stories, from they don't allow customers to talk to managers to the managers aren't in the same building where they are and they will have them call back.. In between that first two months we spoke to operators that were so rude and ones that were sympathetic but told "I'm sorry I really feel for your problem but there's nothing I can do.. " So we'd call back again in hopes to get someone that could ACTUALLY HELP. Each time being told we will call you back to let you know we are looking over your case.. To this date.. 4 months plus.. NO ONE PERSON HAS EVER RETURNED A CALL OR CONTACTED US TO FURTHER DISCUSS THIS PROBLEM! and from the last 6 calls made in the pass week.. found that half the people we talked to never even made notes we spoke or even what we spoke about.. we have 5 phone lines and been customers at least 15 years or more.. brought in several friends and family to Verizon and this is how we are treated.. oh wait.. we are just a small nobody and they are a big multi-million dollar company who wants to rip off people who have been nothing but loyal and who don't have a lot of money to pay for mistakes that were out of our conotrol.. Some of the options that they offered my daughter was to finally use her insurance that she pays $10 a month for and they'd take off $199 she can pay $100 for the bad phone and then buy her new Galazy S4 for $200.. or send in the bad phone and get $100 but still pay the $199 plus $200 for a new phone.. we were even told twice that the charge of $299 was going to be taken off the bill only to find that 1-2 days later it was denied. Nothing like getting you all stress relief thinking this is finally over to find out that you're back to square one and no where near getting anything solved or even talking to anyone that can really help or make a decision on this..on top of all this I have a health condition and it has not helped that in any way; I finally spoke with a Jordon Friday and he was so nice and sincere and told me he'd talk to his corporate manager Rick and he'd throw me a text Saturday to let me know things were sent to this manager and well here it is Tuesday and no return reply of any kind... I called again and there was a Jordon in the notes but nothing did he write about talking to his manager or anything else he told me... lie after lie after lie with every customer service person.... Doesn't Verizon train these people?? Is this how a big company is run? Just get anyone off the street to work for you? I'm at the point I'm ready to contact the media to try to get something resolved.. 4 months is entirely too long to be lied to and not have one person get in contact with us to try to solve this especially for a phone that isn't even offered anymore.. and that was used to begin with and I'm sure they will slap a screen on that was from another broken phone and resell it for an unreasonable price.. I just want to talk to someone in corporate that can help me..and get this resolved.. I'm so sorry that I just upgraded my phone and stuck in another contract.. funny how too they didn't add any charges till last month after we upgraded our lines.. because I'd definitely leave Verizon for the lact of support and the rudeness we've received... Please comment if you;ve experienced these same problems... Thank you!

I have a problem with a previous purchase and sign in is required. However, the card is no longer in use and so no money can be billed from it. I need to add a new card so that the money can be taken from that card instead. It's from a different country

I have an Australian card associated with itunes and the App Store. However, I am no longer in Australia and I wish to change my country of residence and card to the UK/English. When I try to change country, it says there's a problem with a previous purchase, meaning I have no money on the Australian card and therefore the previous purchase cannot be billed.
The only way I can pay for the previous purchase is by adding an English card but it won't let me do this.
Does this mean I have to somehow put money on the old Australian card to pay for the previous purchase? Or is there a way I can transfer the bill to an English new card?
Cheers guys
Arron

You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

I have a iPhone 4s from Verizon and clean esn but using for other carrier. How can I reset phone setting so I can get us contact setting? (My default contact setting is to Netherland.)

My contact setting is default for Netherland and want to resync with *228 but because of I'm not active account holder with Verizon, they can't reset it for me.
I bought it from other people and I checked the ESN , its clean one with no contract.
What's my option now? Can apple unlock it? I want to use it for GSM carrier.

Only Verizon can authorize it to be unlocked. If they won't, you'll have to sell it to someone who can use it.

Got a call from verizon to reistar my booster now phone calls drop

got a call from Verizon to registrar my Wilson booster . so i did and got confirmation now the signal is weak

In the phone settings, you can select which ways you will receive your iMessages. Settings - iMessage - Send and Receive I think.
As for Contacts, well, you have the same AppleID so your contacts in the cloud are the same. Were your contacts just on your phone before? Maybe hers were in the cloud and yours were only on your phone?
EDIT: if yours were only on your phone before, you can turn off the iCloud account in Settings - Mail, Contacts, Calendars.

Candidate Data transfer from E-Recruiting System to HR system for New Hiring.

Hi All,
Hope everyone doing in good Spirit.
We are implementing E-Recruiting as Standalone for one of our client.
Can any please help me in regards with Data transfer from E-Rec System to HR System for hiring once the candidate has been successfully completed recruiting process.
You inputs are highly appreciable.
Thank you.
Sekhar.

Hello Sekhar,
there are three different scenarios for transferring the data of an external candidate to the HR core for hiring.
the easiest and most commonly used is the RFC connection. When creating an activity of category data transfer the data of the candidate is transferred from eRec to HR core. There it is stored in table T752F. Then you can run transaction PA48. There you can select the candidate and run a hiring action. This is the same action like in PA40 only the system will preset the fields with the values from eRec (similar to batch input).
Instead of using the RFC solution you can transfer the data using PI (this can be activated using a switch in T77S0). To be honest none of my customers is using this. Either they had no PI server at all or they did not use it for eRec
The third was delivered with a business function HCM_HIRE_INT_CI_1. This is based on HCM processes and forms and targeted towards customers using Talent Management Core (e.g. data for education and work experience is transferred into the TM Core infotypes 740X as contrary to the hr core standard infotypes 0022 and 0023 they are structured like the eRec ones). Of course as you can do a lot of customer enhancements to HCMP&F you can replace the behavior nearly completely. One or two of my clients discussed this solution but as far as I know none is actually using it.
The simple truth is most customers seem to not use any integration at all. The first solution is easy to activate but only covers around 13 fields. Compared to a real full blow hiring action this is not even 10% of the fields which have to be entered. So the presetting this small number of fields is not a great help especially as you have to check every information anyways. Furthermore PA48 is not very nice and lacks functions to structure the incoming records which makes it difficult to handle in large distributed organizations.
The other two options require a lot of infrastructure for small functionality. What we discussed with a client was using the new hire integration to preset a full hiring form with eRec data and then send to the candidate as offline form to gather all missing information and use this for hiring. But there were to many issues on data privacy aspects when sending a form with social security data, bank account data, etc. via email. Furthermore they required actual signatures.
Kind regards
Roman

How am I going to get my etf's reimbursed from TMobile without a final bill from Verizon?...

Duplicate post - please see:
https://community.verizonwireless.com/thread/817234
Message was edited by: Admin Moderator

Because the policy changed earlier this year. However, you either got a rep who really wants an upgrade commission OR you went to a 3rd party reseller and they do not have the options to keep you on your same plan.
So questions:
What plan do you have? Full description from bill would be great.
What plan did they say you have to choose? (Share Everything?)
Does your son currently have unlimited data (That would have to go if getting a subsidized phone. No way around that unless ya pay full price)
What was the address of the store you went to?
Have you tried upgrading online to see if a change is required? (If you are required online, then it must occur for you to get what you want)

Any Help or Response from Verizon or HTC Regarding Problematic Update For OG Droid Incredible??

Dear Verizon,
Are you or HTC doing anything to resolve the problematic update that has effected most customers using the Original HTC Droid Incredible that was recently updated to 4.08.605.15? These problems include continual rebooting, freezing, and the necessity of repeated battery pulls in order to resume normal functioning. There have been a number of threads on the various problems, the following is just one of them.
https://community.verizonwireless.com/thread/775916
Can someone please respond to show us that that you are at least aware of the problem? And please no recommendations on factory resets as this has not solved a majority of the problems. Thank you.

pre86 - this was the response i just recieved:
Luckily, HTC has sent out a technical bulletin regarding this particular
issue. They're aware that the update will cause their devices to reboot quite a
few times, and they've said that it was actually something they had planned.
They've informed us that you'll experience this issue with the reboot for one
day but no more than two days maximum. I'm sorry because I know that it's not
what you were wanting to hear, but HTC is guarantying that you shouldn't have
this issue two days after the system update. No need to worry, it's not a phone
issue and your devices don't need to be replaced.
We'll see if this holds true......

Bill from Verizon c/o CMR claims Dept for new drop wire

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