CMR Claims Dept bill

Hi, I wanted to get some help with this bill I received from the CMR Claims Dept (Verizon Special Projects Billing). Tried the chat and tried calling in. No one was able to help me. My service was out and I had to have a repairman come out. Repairman came out and told me my neighbor had cut my line while trimming their trees and they had rerun new line for me. Never did the repairman ever say I was going to be charged for this. A few weeks later I received a bill for $328.77 for this repair. Since I wasn't the person responsible for the damage to my line and was never informed that I would be billed, I don't think I should have to pay for this. Please forward to a person who can help with get this taken care of, as you all did with the other people who had this same problem. Thank you,

Hi mheekim,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

Received CMR Claim Dept bill

Tenant in my home was planting grass and cut the Verizon wire. I called Support to request repair, specifically asking if there would be a charge to me for the repair, but was told there would not. A paper bill in my name on Verizon letterhead for $300.67 was later mailed to the service address (which is not my mailing address.) Upon receiving the bill from the tenant, I called CMR and was told the only option I had was to pay the bill. I was advised NOT to call Verizon. Needing resolution, as I cannot afford to pay such a large bill for service I did not authorize, I spent over 1.5hrs on the phone with Verizon trying to rectify this situation. Noone at Verizon (I was transferred to 5 different associates) was able to tell me anything about this bill. My billing record with Verizon is impecable; my account has always been paid in full by the due date.
Is this a fraudulant bill? Why does Verizon have no record of it? Please offer some assistance.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Bill from Verizon c/o CMR claims Dept for new drop wire

Like a number of others on this forum, I received an unexpected bill from Verizon for running a new drop wire. $370.83 in my case. Same story here. The initial install was done poorly and the cable was discovered after using a sod-cutter and a rake. No digging was needed so there was no reason to call to have the cable located ahead of time. The crew that came to bury the new cable told us it hadn't been buried deep enough but they would do it right this time and it appears they did do it right, for the most part. I don't care for the way they ran the cable up the side of the house right next to a hose faucet so it interferes with attaching a hose or an insulated cover. The bigger issue is, they punctured one of my irrigation lines at the point where they route the cable under a sidewalk to connect to the box. I discovered this the same day I received this bill so now I'm not about to fix it myself. I don't know if it's necessary to vent on this forum in order to get my case escalated to a support agent but I need Verizon to contact me about making this bill go away and arrange for the repair of my irrigation system.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Bill from CMR Claims in Oklahoma City, OK

We have a case just like one in another thread where I nicked our Vierizon Fios line because it was only buried two inches deep in an unexpected place across the middle of our back yard. When I called Verizon Service about it they assured me that there was no fee for the repair. Verizon came out and repaired it on May 8th and now over two months later I got a bill from CMR Claims for $168. If we had known they would charge us that we wouldn't have bothered having it repaired and would have just switched internet providers.
No one at Verizon even knows about this bill and cannot help me, I was transferred all over the place. Gene at CMR Claims says there is no requirement for phone cables to be buried, they could just lay on top of the ground. If they had laid it on top of the grould I would have at least seen it! Who is this company and are they even affiliated with Verizon? Can anyone put me in touch with someone at Verizon who can help get this resolved?
Solved!
Go to Solution.

I have read several forum posts where people appear to have the same issue that I do.
I received a bill from CMR Claims Department in Oklahoma City for $240.94 for a "DROP WIRE". I was billed for "VERIZON COST TO REPAIR" with no detail, no hours of work and no explanation of the bill.
The Verizon Tech who decided to replace my wire NEVER said anything about any possible charges. He just said that it would be best to replace the fault wire to ensure I could get coninues service.
QUESTION:
1) Why did not the Tech informathat the repair would come with a cost.
2) How can I be billed afterwards for work that I have not authorized or approved?
3) Why do I receive a bill directly from Verizon's 3rd party vendor, CMT. I am a FIOS subscriber and expect to deal directly with Verizon - not your vendors...
I tried Technical Support, who sent me to the Billing Department, who said they would investigate and that where we are now.
Someone please help,
>TM

Bill from CMR Claims department for drop wire

After calling Miss Uitility to mark all lines, was doing yardwork and lost Fios services. No lines were visably cut since we knew were they were marked. The lines are not buried very deep. Just below the surface.
Received a bill in the mail from CMR Claims Department for $380.79 for dropping a new line. Nothing was ever mentioed by verizon about the charges and we were not given any kind of itemized bill from the technician. How do I go about getting this resolved.

Hi prosswog,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Billing Statement from CMR Claims Department for Drop Wire

I received a bill for a drop wire charge for a neighbor's address. I think I received this bill in error. I have seen many situations like this on other support threads. I would like a resolution to this problem.

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

CMR Claim for Drop Wire damage

We received a bill from CMR $261.77 for the damage to the fiber optic cable from a French drain installation. Technician from Verizon put a new temporary cable above the ground and told me that in a couple of days someone will come by and install it underground. I was told this repair was going to be free of charge because any repair that is outside my home is Verizon's responsibility. I had marked my utility lines and did not went deeper than 10" for the French drain... the cables should been 18" or deeper according to code. I have checked this forum and found a lot of users have the same experience where the cable is not dug deep enough and got the issue resolved. So after the temporary cable was left for over a week over my driveway I kept calling to address the issue and they told me in a couple of days I was going to get a call of the technician that was going to install the cable correctly... it went over a week and during the weekend I saw the cable was not there anymore and there was a pattern where the cable was dug. I did not got a call and was not called to make an appointment so that I can be there... after this my service was not working correctly so I kept calling Verizon and another week went by until a technician was sent and had to change the fiber optic head on the outside box that was probably dirty from the installation. With this we finally resolved the issue after almost 3 weeks where I did not have any service and I was told I was getting a reimbursement for all the time I was left without it, but instead a received a bill..!

Hi arqpsa,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

CMR Bill of $685.92 ?????

This is my first post and I would greatly appreciate some assistance.or advice with CMR Claims, the billing agent for Verizon repairs.
I had a gardener break my FIOS line while planting on April 5, 2014. I called the Verizon Technical Support line and explained the situation and they told me that because the break happened outside the house "I WOULD NOT BE CHARGED FOR THE REPAIR". Verizon showed up and ran a new line, then a few days later they came out to bury that line, and at no time did either technician mention I would be charged.
Today I received a bill in the mail for $685.92 on Verizon stationary with a phone number to CMR Claims out of Oklahoma City for "Verizon cost to repair". I called CMR and there are no customer service people, only collections people. They didn't care about me or my conversations with Verizon Technical Support, only about collecting the money. {edited for privacy} offered a 15% discount on the $685.92, but only if I paid immediately over the phone which leads me to believe that she is on commission. When I asked to speak with a CMR supervisor Marzette told me that if I went that route or if I tried to contact their legal department then I would have to pay the full amount.
My next call was to Verizon Customer Service who is powerless to help because they are notthe ones billing for the repair. My contract is with Verizon, and I called in for the repair into Verizon who told me I would not be charged, so why are they handing me off to this 3rd party who offers no resolution? Take a look at CMR's website and you will see that they pride themselves on successful collections.
Thanks in advance for some advice.
{edited for privacy}

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Underground wiring

This my 1st time doing this so here goes:
I recently had someone come to my back yard and replace some sprinkler heads. The gentleman accidently placed a small cut into the FIOS wire and I lost everything. The wire itself was not 6 inches deep; rather 2 inches or less. When I called Verizon to replace the wiring, no one at Verizon informed me that the replacement wiring would cost upwards to $450 to 650+ . I now have a company out of OKlahoma City which are callling me to collect the invoice. Oh yea, a collection agency has also called. But the real deal is this: the replacement wire is lying on top of the tree root system in my neighbors yard AND most of the new wiring is close to my sprinkler heads. I'm now in a position to have the wire cut again by my neighbors yard crew OR having someone come by to do more replacements on my sprinkler heads. So:
a) why didn't someone at Verizon tell me that this was going to cost me? Last time this happened...no charge.
b) Why did the crew come so close to my sprinkler heads? I thought they would travel close to the fence and avoid trouble.
I have sent pictures to the CMR Claims Dept folks in Oklahoma City ad explained the pictures for its it's worth. The gentleman at Oklahoma City seems to think I can work on my sprinkler heads with very little room and avoid cutting the wire. I have been a loyal customer for bot AT&T and Verizon. Can you help me on this?
Thanks!

Hi cicicat,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Bill from CMR for new drop wire

Hello,
I recently received a bill in the mail from CMR claims for nearly $300 for a new drop line. I called 811 and had all lines marked prior to digging a posthole, however the fios line was not marked and unfortunately the line was cut about 8 inches into the soil. The technician initially came out and ran a temporary line to the house and said he didn't know why the line wasn't marked. They eventually came out a few days later and installed a proper line in the orange conduit. I called 1 800 verizon about the bill and to inform them that I called 811 and they have a record of that on file, however verizon had no idea what bill I was talking about and told me to disregard the bill and throw it away as it might be a scam. The billing department at Verizon noted that on my file. I called CMR and they told me I have to pay and their records don't say anything about 811 being called and if I don't pay that they will file a civil suit against me! Why on God's green earth would verizon use a third party like this? Is this bill legitimate or is it a scam? Please provide guidance on how to proceed. Thank you.

Hi Scurtis2,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Bill received from CMR (demand for payment)

I received a bill from CMR Claims department for $345.96 in reference to property damage -- aparently a line of some sort. I have no clue what they are talking about. I contacted Verizon support and I got transferred many times and eventually was told they have no idea about this bill and could not help. I was told to contact the number on the bill. The CMR claims department are not helpful or responsive. They kept insisting that I make a payment or they would 'escalate the claim' and that if I wanted to avoid further action I should pay the bill. I kept asking for a manager and insisting to speak to someone else, such as a supervisor, but was met with the same script "pay the bill" or 'can you pay $300.00 at least'? I will be filing a complaint with CFPB and BBB about their attempts to collect on a debt I don't owe, making false statements, and making threats to take legal action. The Verizon customer support said the charges are from a maintenance/repair department (third party) and does not show up on my account. I have not ordered any type of repairs at all. This is very frustrating. I need to contact someone at Verizon that can escalate and resolve this issue. It is impossible to contact anyone that actually knows how to handle this issue. Any suggestions or comments are greatly appreciated. Thanks.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Bill from CMR

I received a bill from CMR claims for a repair. I got a bil for $673.37 (I wonder how they come up with numbers like this!). I contractor hit the wire. Prior to the job Miss Utilities marked everything. Two techs that came by (got their names) and saw the marks said that since Miss Utilities had marked everything, I will NOT be responsible for the repair. Nevertheless I got hit with this bill. If I had been told I could be billed when the techs came to my house or I called for service, I would have investigated who was responsible for the damage, i.e., had Miss Utilities marked the wire correctly? Was the wire at the correct depth? According with NEC (National Electric Code) 830.47 underground broadband communication cable without safety conduit must be installed at least 18” deep and with conductive tape above. I can tell that when they buried the wire, both this time and the orginal wire that was hit, they were not buried 18” deep, probably less than 8”. I was present when both wires were buried. Then I called Verizon, CMR is just a billing company, and NOONE can find any record whatsoever. I was transfered to several department and no records. Anyone has had a better luck?? Please help! It seems search for this it is a common issue with Verizon. If at the end I pay, I will cancel my service n the spot paying the cancellation. There are so many options these days for this type of services and Verizon doesn't seem to care even after many years as a customer.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

CMR bill

I too am having this issue. My cable got cut with water leak. I was assured by Verizon Rep when I called in that I would not be billed for this and that it happened all time. Today I got a bill from CMR. Please help VZagent.

I too have the same issue with "CMR Claims" acting in the name of/on the behalf of Verizon. Back in May of this year (2014) while planting a new bush in one of my yard's flower beds, a hired helper put a shovel through and thereby cut our FIOS line. The line was not where it should have been (along the side of the driveway) and instead was out in the middle of the flower bed and only a 2-3 inches deep (Texas Utilities Code requires a minimum depth of 18" or greater for utility lines). With no cable, internet, or phone I called Verizon on my cell and they came out the next morning and laid a temporary line to restore our service. Great, prompt service! Thanks for that! The Verizon repair technician told me that this happens all the time because Verizon only buries these lines a few inches down because it is quick, fast, and cheap. The next week another Verizon crew came back and buried the line using that same, exact method to bury the new line from the street to my house - just barely opening up the ground to slide the FIOS cable in there a few inches deep. Next regular bill came and no charges for anything concerning that so I thought all was good. But then a few weeks later I get a bill with Verizon's logo on it and an address for "CMR Claims Department PO Box 60553 Oklahoma City, OK 73146" indicating it is a Damage Claim for "Verizon Cost to Repair" in an amount of $515.79. And a few weeks later I received a call from "CMR Claims" inquiring about when and how I was going to take care of this charge. When I complained to the CMR agent that I didn't think I should be charged for this at all the agent said that CMR can only reduce the amount some and only Verizon had the ability to waive the fee totally and I should contact Verizon about that if that is what I wanted. So I started by emailing Verizon Customer Service about it. The replies I got indicated that they knew nothing about any such charges or even about CMR. So I ignored it for awhile and went on. Then I started getting more harassing calls from CMR. So I then called Verizon Customer Service (on 11/4/14) and both the Customer Service Agent I spoke with and the Finance Department Agent he got on the phone said that they showed that I had ZERO outstanding debt with Verizon for a damage repair at any time and that my account was in good standing as far as Verizon is concerned. Again, there's was nothing that I owed Verizon at all according to them. After filling out an online Verizon Customer Service Survey and complaining about this issue, I thought perhaps the combination of all of this would solve everything with my supposed charges being waived/wrote off. Nope! Still yesterday (12/3/14) I just received another call from CMR saying that they have heard nothing from Verizon about this and that I still owe the $515 (even though according to Verizon, I don't have any debts that they can see and my account is in good standing). This is very troubling in many different ways. First, as a long-time Verizon FIOS customer (probably since circa 1999-2000) at two different residences, that never paid anything close to $500 ever to have Verizon FIOS installed as a service, I don't feel that is fair to be charged that much - especially for a repair job that is a direct result of the company's chosen method (which defies Texas Utility Code recommendations for proper safe underground depth of utilities) of burying these cables in the ground. If Verizon chooses this barely put it in the ground method because it is quick and easy and especially cheap for the company, then bite the bullet and absorb the cost of repairing a customer's line when it gets accidently cut during yard work/landscaping - that's just a hazard of that installation method/business model! To turn around and charge your customer a big bill for these is beyond bad business - especially in today's very competitive service world. Secondly, for a customer to call into Verizon Customer Service and they (and even your Finance Department) have no record or really even any idea that this CMR Claims company is handling these "damage claims" in the name of Verizon, is incredibly bad customer service. What it looks like and smells like is that Verizon does not want people to know that they are turning over or selling to this CMR company in OKC their write-off debts. This seems highly likely especially with the fact that I see online on these very Verizon Forums that this "cut line/CMR Claims" issue seems to occur regularly with people like myself complaining about it to Verizon and they also report that Verizon Customer Service doesn't seem to know about CMR. And to top it all off then here in these forums Verizon tries to be "hush - hush" about it and turn it over to an agent through a "Private board" and a closing of the case soon after that. It sure has the appearance of Verizon trying to hide this from the public at large because it is what it is - a BAD PR disaster waiting to happen! But if you keep charging your customers for these debts you should just be absorbing as a cost of doing business, then they are not only going to leave your business as a customer, they are also going to start spreading the news about this bad business practice to more and more people through the use of social media and the internet at large - which in turn will have more of us either "cut the cable" or go to a competitor of yours for service. I await my escalation to a Verizon Agent and somehow finding "My Support Cases" here to see if you guys will pony-up and do the right thing for your loyal customers! Sincerely, Ron S.

Billed for Premium Tech Support That Did Not Fix the Problem

i too was scammed last night by a premiun tech support rep...he assured me that the problem i was having with my pc
could be repaired and pursuaded   me to purchase the 10 month plan for $14.00 month also said if i canceled prior to the 10 mos i would be charged a $59.99 fee.......I told him I would sign up if he could assure me the pc problem would be resolved.
He also assusred me that if it could not be resolved to ask to be transfered to the billing department to cancel the the plan   I confirmed this with him at least 3 times and he assured me I would not have to pay and I could cancel with no monetary obligation if the problem on my pc could not be resolved....well it was not and my computer was left in worse condition than when the premium support tech began working on it...the support tech worked on my computer for 3 and 1/2 hoursI was on the phone with him until 3:30 am....he apologized and said he did not expect the outcome of what happened to my computer. well needless to say when i called billing i was told I was liable for the $59.00 early cancelation fee it did not matter that the tech did not repair the problem or that he left my computer in worse condition than when he  began working on it.........so technically what they are saying is that I have to pay for them creating problems on my pc that did not exist before I called them   I The sales rep I spoke to was "scott : he said he was in massachusetts..I spoke with Eric in BIlling and he said he would note on my account what I had told him and asked me to call after the charge appears on my phone bill to see if i could have it removed...i also called billing again today and spoke with another billing rep and she said she also would note my problem on my account and that hopefully the $59.00 fee would be removed..it is very disppointing to know that Verizon Hires people that lie to consumers.....all of their employee conversations to customers need to be recorded and monitored. I received a recorded message from verizon this am asking if i was satisfied with the service i received from tech suppoort with #1 being the least satisfed which of course described my experience with them. If My tele phone bill does not reflect the cancellation of the $59.00charge I will definitly pursue this matter further....

I was also billed on July 15, 2014 for tech support that did not fix my computer problem.
I was billed $99.99 to my credit card to a tech in the country of India.
I tried to get my money back but the number I was referred to would not answer.
I immediately went to my bank which took all of the info and changed my credit card number.
The bank also did their own investigation and said it seemed to be a scam. My money was redeposited into my account within 36 hours - not because of anything Verizon did, but my BANK!!   I was so grateful.
Such service from Verizon's tech department is unethical and inexcusable.
Verizon customers deserve better tech service than this. "Ma Bell" would turn over in her grave if she knew how far down the service of the original phone company has gone. It's a disgrace!! A SCAM perpetuated and sanctioned by Verizon.
I complained to the Verizon Customer Correspondance Claim Dept. Do you think they will straighten this mess out? I doubt it - I am a retiree with an excellent payment record.
They don't care. This hurts the American economy.

Billing Statement for Repair I didn't Break

I had Verizion FIOS TV/Internet installed on July 25th. When the technician was out here, he informed me that the previous cable run (not sure who did this) was done to the wrong junction box (apparenlty my house runs to one that's 3 properties down, not to the one adjacent to my lot). He ran new cable, and someone buried it within a week. I just received a bill for $228.53 from a "CMR Claims" on Verizon letterhead. The "Description of Damage" is for "Drop Wire" and the date is 7/24. This doesn't make a lot of sense to me, as I wasn't responsible for not running or burying the cable, Verizon was. Does Verizon make a habit of allowing these third party companies to bill for questionable charges hoping to collect from customers who did nothing wrong? I'm going to submit this to the BBB as I'm not terribly pleased with Verizon for allowing this to happen.

I would like to help you out if I can. Just curious, have you called and discussed this with Verizon Customer Service?
Joe D
Verizon Telecom
Fiber Solution Center
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CMR Claims Dept bill

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