Received CMR Claim Dept bill

Tenant in my home was planting grass and cut the Verizon wire. I called Support to request repair, specifically asking if there would be a charge to me for the repair, but was told there would not. A paper bill in my name on Verizon letterhead for $300.67 was later mailed to the service address (which is not my mailing address.) Upon receiving the bill from the tenant, I called CMR and was told the only option I had was to pay the bill. I was advised NOT to call Verizon. Needing resolution, as I cannot afford to pay such a large bill for service I did not authorize, I spent over 1.5hrs on the phone with Verizon trying to rectify this situation. Noone at Verizon (I was transferred to 5 different associates) was able to tell me anything about this bill. My billing record with Verizon is impecable; my account has always been paid in full by the due date.
Is this a fraudulant bill? Why does Verizon have no record of it? Please offer some assistance.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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CMR Claims Dept bill

Hi, I wanted to get some help with this bill I received from the CMR Claims Dept (Verizon Special Projects Billing). Tried the chat and tried calling in. No one was able to help me. My service was out and I had to have a repairman come out. Repairman came out and told me my neighbor had cut my line while trimming their trees and they had rerun new line for me. Never did the repairman ever say I was going to be charged for this. A few weeks later I received a bill for $328.77 for this repair. Since I wasn't the person responsible for the damage to my line and was never informed that I would be billed, I don't think I should have to pay for this. Please forward to a person who can help with get this taken care of, as you all did with the other people who had this same problem. Thank you,

Hi mheekim,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Bill from Verizon c/o CMR claims Dept for new drop wire

Like a number of others on this forum, I received an unexpected bill from Verizon for running a new drop wire. $370.83 in my case. Same story here. The initial install was done poorly and the cable was discovered after using a sod-cutter and a rake. No digging was needed so there was no reason to call to have the cable located ahead of time. The crew that came to bury the new cable told us it hadn't been buried deep enough but they would do it right this time and it appears they did do it right, for the most part. I don't care for the way they ran the cable up the side of the house right next to a hose faucet so it interferes with attaching a hose or an insulated cover. The bigger issue is, they punctured one of my irrigation lines at the point where they route the cable under a sidewalk to connect to the box. I discovered this the same day I received this bill so now I'm not about to fix it myself. I don't know if it's necessary to vent on this forum in order to get my case escalated to a support agent but I need Verizon to contact me about making this bill go away and arrange for the repair of my irrigation system.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Bill from CMR Claims in Oklahoma City, OK

We have a case just like one in another thread where I nicked our Vierizon Fios line because it was only buried two inches deep in an unexpected place across the middle of our back yard. When I called Verizon Service about it they assured me that there was no fee for the repair. Verizon came out and repaired it on May 8th and now over two months later I got a bill from CMR Claims for $168. If we had known they would charge us that we wouldn't have bothered having it repaired and would have just switched internet providers.
No one at Verizon even knows about this bill and cannot help me, I was transferred all over the place. Gene at CMR Claims says there is no requirement for phone cables to be buried, they could just lay on top of the ground. If they had laid it on top of the grould I would have at least seen it! Who is this company and are they even affiliated with Verizon? Can anyone put me in touch with someone at Verizon who can help get this resolved?
Solved!
Go to Solution.

I have read several forum posts where people appear to have the same issue that I do.
I received a bill from CMR Claims Department in Oklahoma City for $240.94 for a "DROP WIRE". I was billed for "VERIZON COST TO REPAIR" with no detail, no hours of work and no explanation of the bill.
The Verizon Tech who decided to replace my wire NEVER said anything about any possible charges. He just said that it would be best to replace the fault wire to ensure I could get coninues service.
QUESTION:
1) Why did not the Tech informathat the repair would come with a cost.
2) How can I be billed afterwards for work that I have not authorized or approved?
3) Why do I receive a bill directly from Verizon's 3rd party vendor, CMT. I am a FIOS subscriber and expect to deal directly with Verizon - not your vendors...
I tried Technical Support, who sent me to the Billing Department, who said they would investigate and that where we are now.
Someone please help,
>TM

Bill from CMR Claims department for drop wire

After calling Miss Uitility to mark all lines, was doing yardwork and lost Fios services. No lines were visably cut since we knew were they were marked. The lines are not buried very deep. Just below the surface.
Received a bill in the mail from CMR Claims Department for $380.79 for dropping a new line. Nothing was ever mentioed by verizon about the charges and we were not given any kind of itemized bill from the technician. How do I go about getting this resolved.

Hi prosswog,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Its been more than 24 hours and i have not received the claim of mountain lion for my new macbook pro.

its more than 24 hours and i havent received the claim of mountain lion for my new macbook pro

Brace yourself - I've been waiting over 48 hours and Apple claims it will take up to 72 hours. After that, God only knows! Oh yeah, if you get your code there's a chance someone's already used it too!

I have received a "check your billing information" pop up and a countdown but the hyperlink to resolve it comes up with an error page?

I have received a "check your billing information" pop up and a countdown but the hyperlink to resolve it comes up with an error page? My billing information hasn't changed and I can't seem to use the chat to resolve this problem.

Hang in there. Getting in touch with live support by web chat or phone is your only way to resolve such issues, annoying as it may be.
Mylenium

Billing Statement from CMR Claims Department for Drop Wire

I received a bill for a drop wire charge for a neighbor's address. I think I received this bill in error. I have seen many situations like this on other support threads. I would like a resolution to this problem.

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

CMR Claim for Drop Wire damage

We received a bill from CMR $261.77 for the damage to the fiber optic cable from a French drain installation. Technician from Verizon put a new temporary cable above the ground and told me that in a couple of days someone will come by and install it underground. I was told this repair was going to be free of charge because any repair that is outside my home is Verizon's responsibility. I had marked my utility lines and did not went deeper than 10" for the French drain... the cables should been 18" or deeper according to code. I have checked this forum and found a lot of users have the same experience where the cable is not dug deep enough and got the issue resolved. So after the temporary cable was left for over a week over my driveway I kept calling to address the issue and they told me in a couple of days I was going to get a call of the technician that was going to install the cable correctly... it went over a week and during the weekend I saw the cable was not there anymore and there was a pattern where the cable was dug. I did not got a call and was not called to make an appointment so that I can be there... after this my service was not working correctly so I kept calling Verizon and another week went by until a technician was sent and had to change the fiber optic head on the outside box that was probably dirty from the installation. With this we finally resolved the issue after almost 3 weeks where I did not have any service and I was told I was getting a reimbursement for all the time I was left without it, but instead a received a bill..!

Hi arqpsa,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Email received - can view my bill - log into onlin...

OK Getting a little tired of this.
Have received automated email this morning to say that I can view my bill.
I log into My BT
No Accounts listed against my name - AGAIN
So no can't view my bill, this happens every quarter, and I'm getting a little tired of it.
Yes there is an account logged against my account, otherwise automatic email would not be sent.
BT please can you make this reliable? It's not too much to ask is it?
Jenny.

Hi Jenny and welcome
You'd be better off sending an email to the forum mods - to get them involved.
email - [email protected] - with your name, account number and a link to this thread.
They should be able to sort this out for you.
Let us know how you get on.
-+-No longer a forum member-+-

HT3702 I never received my $19.99 bill after downloading Mountain Lion (it's been almost a month)

Last month, I purchased Mountain Lion from the app store using my credit card and $1 was withdrawn. I entered my billing information but haven't received any bill yet even though Apple sent me and e-mail stating that the bill was actually sent. What should I do?

So you never got charged the $19.99 + Tax on your credit card?

Just received BT Infinity Supplementary Bill ?

Just received a supplementary bill for BT Infinity two days after I was activated, so are the BT phone bills & BT broadband bills always kept separate, or is this a one-off ?

dieselglider wrote:
I received a seperate bill too. It's because you're being charged in advance for Infinity up to the next billing date. In my case, the bill was for just under £60, which equates to the next 2.5 months from install to the end of my quarterly bill.
yes your right one month in advance up to the next billing date, the bt rep said it was to avoid large amounts on the next bill.

HT201232 I have called the support number given, was on hold for more than an hour and received quite unpleasant phone bill for trying to sort out AppStore mistake! Is there any other options of getting "support" apart from calling these telephone numbers

My account was charged for buying app that I actually didn't buy. I was trying to sort out these mistake by calling the support number given (Russia). There was no other options like sending an email or calling some other number. I was on hold for one hour and a half! Is that normal for Apple support??? So apart from being charged for the app I haven't given my permission to buy, I also got a phone bill for calling the only support number available. Where can I submit my complain and what could be done about it?
Thank you,
Natalia

There is an email way to do this. See here: https://getsupport.apple.com/ContactInfo.action
The Russian Federation is one of the countries listed under Other.

CMR Bill of $685.92 ?????

This is my first post and I would greatly appreciate some assistance.or advice with CMR Claims, the billing agent for Verizon repairs.
I had a gardener break my FIOS line while planting on April 5, 2014. I called the Verizon Technical Support line and explained the situation and they told me that because the break happened outside the house "I WOULD NOT BE CHARGED FOR THE REPAIR". Verizon showed up and ran a new line, then a few days later they came out to bury that line, and at no time did either technician mention I would be charged.
Today I received a bill in the mail for $685.92 on Verizon stationary with a phone number to CMR Claims out of Oklahoma City for "Verizon cost to repair". I called CMR and there are no customer service people, only collections people. They didn't care about me or my conversations with Verizon Technical Support, only about collecting the money. {edited for privacy} offered a 15% discount on the $685.92, but only if I paid immediately over the phone which leads me to believe that she is on commission. When I asked to speak with a CMR supervisor Marzette told me that if I went that route or if I tried to contact their legal department then I would have to pay the full amount.
My next call was to Verizon Customer Service who is powerless to help because they are notthe ones billing for the repair. My contract is with Verizon, and I called in for the repair into Verizon who told me I would not be charged, so why are they handing me off to this 3rd party who offers no resolution? Take a look at CMR's website and you will see that they pride themselves on successful collections.
Thanks in advance for some advice.
{edited for privacy}

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Underground wiring

This my 1st time doing this so here goes:
I recently had someone come to my back yard and replace some sprinkler heads. The gentleman accidently placed a small cut into the FIOS wire and I lost everything. The wire itself was not 6 inches deep; rather 2 inches or less. When I called Verizon to replace the wiring, no one at Verizon informed me that the replacement wiring would cost upwards to $450 to 650+ . I now have a company out of OKlahoma City which are callling me to collect the invoice. Oh yea, a collection agency has also called. But the real deal is this: the replacement wire is lying on top of the tree root system in my neighbors yard AND most of the new wiring is close to my sprinkler heads. I'm now in a position to have the wire cut again by my neighbors yard crew OR having someone come by to do more replacements on my sprinkler heads. So:
a) why didn't someone at Verizon tell me that this was going to cost me? Last time this happened...no charge.
b) Why did the crew come so close to my sprinkler heads? I thought they would travel close to the fence and avoid trouble.
I have sent pictures to the CMR Claims Dept folks in Oklahoma City ad explained the pictures for its it's worth. The gentleman at Oklahoma City seems to think I can work on my sprinkler heads with very little room and avoid cutting the wire. I have been a loyal customer for bot AT&T and Verizon. Can you help me on this?
Thanks!

Hi cicicat,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Received CMR Claim Dept bill

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