Bill from CMR for new drop wire

Hello,
I recently received a bill in the mail from CMR claims for nearly $300 for a new drop line. I called 811 and had all lines marked prior to digging a posthole, however the fios line was not marked and unfortunately the line was cut about 8 inches into the soil. The technician initially came out and ran a temporary line to the house and said he didn't know why the line wasn't marked. They eventually came out a few days later and installed a proper line in the orange conduit. I called 1 800 verizon about the bill and to inform them that I called 811 and they have a record of that on file, however verizon had no idea what bill I was talking about and told me to disregard the bill and throw it away as it might be a scam. The billing department at Verizon noted that on my file. I called CMR and they told me I have to pay and their records don't say anything about 811 being called and if I don't pay that they will file a civil suit against me! Why on God's green earth would verizon use a third party like this? Is this bill legitimate or is it a scam? Please provide guidance on how to proceed. Thank you.

Hi Scurtis2,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Bill from Verizon c/o CMR claims Dept for new drop wire

Like a number of others on this forum, I received an unexpected bill from Verizon for running a new drop wire. $370.83 in my case. Same story here. The initial install was done poorly and the cable was discovered after using a sod-cutter and a rake. No digging was needed so there was no reason to call to have the cable located ahead of time. The crew that came to bury the new cable told us it hadn't been buried deep enough but they would do it right this time and it appears they did do it right, for the most part. I don't care for the way they ran the cable up the side of the house right next to a hose faucet so it interferes with attaching a hose or an insulated cover. The bigger issue is, they punctured one of my irrigation lines at the point where they route the cable under a sidewalk to connect to the box. I discovered this the same day I received this bill so now I'm not about to fix it myself. I don't know if it's necessary to vent on this forum in order to get my case escalated to a support agent but I need Verizon to contact me about making this bill go away and arrange for the repair of my irrigation system.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
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Bill from CMR Claims in Oklahoma City, OK

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Solved!
Go to Solution.

I have read several forum posts where people appear to have the same issue that I do.
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The Verizon Tech who decided to replace my wire NEVER said anything about any possible charges. He just said that it would be best to replace the fault wire to ensure I could get coninues service.
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Bill from CMR

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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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Hi prosswog,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Billing Statement from CMR Claims Department for Drop Wire

I received a bill for a drop wire charge for a neighbor's address. I think I received this bill in error. I have seen many situations like this on other support threads. I would like a resolution to this problem.

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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Hi arqpsa,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Hi epoe1,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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