Bill Notifications

bill

You might like to given us a bit more information as to what help you need here danq. If you need to see your current billing situation and status, you should log into your "My Account page or the 24/7app on your mobile, and your current bill status will be displayed.

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Harrassing Bill notifications

I started getting bill notification a couple of days ago.
I checked my account and payment was not due until
5/18/13. Why are you bothering my so early?
Another thing, what happened to the email address to customer service?
Why is it now necessary to post complaints in a public forum?
Your customer service is and always worthless.
I never get timely assistance.
I hate Verizon!

Fortunately you can remove the notifications for your bill either on here or at Customer Service. Of course, you'll have to remember to pay your bill on your own or you'll get a different kind of message from VZW. And the forums aren't really the place to complain unless you don't really want anything done for it. They removed the email service because now there's the instant chatting feature. Or maybe because most people were only using it to complain and whine instead of actually trying to get help. I always recommend Customer Service as well. No one says you have to stay..

How do i cancel an order for a magazine that I do not require any more? I did not re-order but recieved the billing notification.

How do I cancel an order for an unwanted magazine? I did nor renew but recieved a renewal note and a bill.

If it's an auto-renewing subscription then there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

Billing notification of a payment?

Thanks for the information however, I wishVZW customers could notify of a payment already sent via the VZW website. If there is a way to do this I would really appreciate if someone could let me know how I can locate the info on the website
Thanks in advance
<Branched to a new discussion for more exposure.>
Message was edited by: Verizon Moderator

Log into your on-line MyVerizon account
Scroll down below the red I Want To...
Click on the blue More Actions
In the pop-up box, look under Bill and click on the blue View Payment History

No e-mail notification of BT bill

I pay my bill quarterly and usually receive an e-mail notifying me that the bill is available to view (I have subscribed to paperless billing).
This quarter (ending Oct 2013), the bill has appeared on MyBT, but I did not receive a notification e-mail. I just happened to check MyBT for another matter and noticed the bill. I've checked obvious things like my spam e-mail folder, but it's not there and the email address is correct.
There are other recent posting on this forum regarding non-receipt of billing notifications by e-mail, which suggests this isn't an isolated incident.
Can anyone shed light on why this is happening? Or suggest a fix?
Thanks

pottyperson wrote:
Four notifications received so far (x2 as for some reason my wife and I get one each). Perhaps some of them were yours.
I've had 3 email notifications so far for my latest (monthly) bill - 30/10 and two today, timed at 3 minutes apart!
Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
Please don't click the star beside my name - too many stars makes you look like a swot!

Why has my email notification of monthly bill availability online stopped coming?

The bill of 4/25/14 was the last time I received notification that my monthly bill was available for viewing online (paperless billing). VZ customer service said that they've been sending the notifications, but I haven't received them. I do not have any blocks for their email. I had been receiving the notifications for almost 2 years. Any else have this problem? Any suggestions?

lylemo,
Oh my, we want to ensure you are getting your bill notifications so you know when your bill is ready for review. Have you checked your email SPAM box to see if they are going there? Do you get any notifications to your email?
KarenC_VZW
Follow us on Twitter @VZWSupport

Availability of Online Bill

My online bill says that my next bill is due 24 december BUT apparently it takes 48 hours (YES 48 hours!!!!) for BT to upload a bill after it is "generated" (they probably use BT Broadband) so my next bill will not in fact be available to view until 26 December at the earliest. Why confuse customers by publishing a misleading date? Is it beyond BT's imagination to edit its website to say "your next bill will be available on dd/mm/yy" and give the actual date from which it can be viewed?
Gerry
<< Cave quid dicis, quando, et cui. >>

lylemo,
Oh my, we want to ensure you are getting your bill notifications so you know when your bill is ready for review. Have you checked your email SPAM box to see if they are going there? Do you get any notifications to your email?
KarenC_VZW
Follow us on Twitter @VZWSupport

EMail of Itimised Bill

I receive my Bill through the Post, the June Bill has arrived in the Post but I have not received my June Bill Notification email for, I need to check itimised mobile calls, .. I have logged into my eircom and the only Bill available is the April'15 which is paid, the facility does not allow all Bills to date. Can I get June Bill and continue future Bill Notifications.

You're most welcome Kilbolane
Cheers
Al

I am not receiving my email bill!

Greetings~
This is the second time I have notified Verizon that I am not receiving my billing statement via email. This is not a good thing! I was told last month that email was in place and there was no problem. Obviously, there is a problem because I am not receiving anything from Verizon. It is not in my spam folder, either. Please check this out and let me know if there is a problem.
Susan
THANK YOU !!
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

Hello susancomer,
We definitely need to make sure that you are getting your bill notification. I'm sorry to hear that this has not been resolved for you already! So we can resolve this as quickly as possible, please send me a Direct Message and we'll research this together. I sent you a request to follow you! You will need to accept this so we can Direct Message eachother.
Here's how to Direct Message http://vz.to/1lKLT9T and here's my profile http://vz.to/1ly4msR.
I look forward to hearing from you again soon!
RuthW_VZW
Follow us on twitter @VZWSupport

How do get my bill changed from online & paper to ...

I have an awkward problem. I keep receiving online billing notifications for my EX husbands phone bill. They had been going into spam automatically but one has just appeared in my inbox and I need to stop them. I dont want to put his email address in as he may query that it wasnt changed before and I dont want any more rows.
If I go into the account to change settings it will only allow me to change to online/paper free only, not paper only.
Help please

Hi tinuviel,
If you can email the account details (if you have them) and the email address that's receiving the email notifications I'll look into this for you, I may need to contact your ex-husband about this, as if I change the account to paper only he'll not be able to view his bills online, so he may wish to change the email address.
My contact email address is [email protected]
Ta,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband billing problem

Just recieved my BT broadband bill notification and it is
17 Feb 2010 Q005 48 £67.74
Why am i being charged this much? i thought i was being charged monthly by direct debit, im on option 3 and have missed a payment in the past but it has been paid up to date. Can anyone help, thanks.

Hi Dazer,
I can look into this for you. Email [email protected] with you BT account details. Please also include a link to this thread. Once I have received those details, I will look into this for you and reply to you directly.
Cheers
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Anyone has email notification problem w/ the droid & default email app?

Just want to see if anyone/everyone out there has the same problem getting email notificaiton using default email app for gmail or any other email with all the setting enabled. (I am not talking about gmail email app)

questioning wrote:
I just paid my Verizon bill on line but the only problem this time is that for some reason, I never received an email notification of my bill. I just happened to stumble on my bill on line while I was reading about other information.
I always received the email notification before and I never delete emails like that.
What's going on?
Interesting......I did receive a notification on 11/11 for my bill due 12/2. I have not received a notification for my bill due 1/1 and I received the 1/1 paper bill today. Just checked my Account Profile and found that the Bill Notifications box was not checked and I think that is the setting that controls the bill notification email (and/or SMS). I have been getting notifications each month for quite a while, so I am guessing some Verizon maintenance update caused the check to be removed. I have activated Bill Notification again so now I guess I just have to wait and see if I get one next month.
I suggest you check your account profile to see if the Bill Notifications setting has somehow been turned off.
Edit: I See you edited your post while I was writing mine. I do not use paper-free billing so that is one difference.
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

Very fed up with Verizon Wireless customer service, wanting to cancel?

Let me start by saying I've had Verizon since it was Bell Atlantic Mobile. As a current customer I have 7 phones and a hotspot, my monthly billing is somewhere in the neighborhood of $600 a month, my service has never been turned off for non payment. I know in today's wireless this doesn't make me a special customer, if anything just a good customer to have if you are lucky enough to have me.
I only call into Verizon customer service when I need something. Not want, not to complain, only need something. Lets give some examples. I received a $3,000 bill in the mail that had a ton of international LD charges on it. So I call into Verizon because me nor my wife knows anyone in the Caribbean. Not one to jump to judgement I politely called my wife first and asked if maybe she had a pool boy that went home to S. America that she was keeping in touch with, she assured me that she did not so then I called VZW. It ended up being fraudulent activity that I spent a good deal of a day or so ensuring they were going to credit it off, and to VZ credit they did. As annoying as that it, I understand that it happens. Lets rewind to my previous phone call a month before this happen.
I added my wife to my plan, and my rate actually remained the same with the new plan (we won't complained that obviously that means I was over-billed for maybe two to three years if I can add a line and the rate is the same) so I was happy. What I wasn't happy about was when I added her onto my plan I saw my upgrade date had been moved from 22 mo (which is what I agreed too, signed for, and used too) to the full 24 mo. Calling into VZ customer service I just wanted what was fair, the ability to upgrade at 22 mo. After being told no, hung up on by a supervisor (accidentally I'm sure) while they "researched" my current, 7 line $500 a mo account, and then calling in a finally getting someone who gave a rip, they told me I would manually be allowed to upgrade but I would just have to call into customer service and not go into a store. To me this was fair, but again a good hour wasted trying to receive what I deemed fair to myself.
So, ff to after the $3k bill, which occurred after seeing my upgrade date changed, while my pregnant wife is out, and I'm at work I attempt to call her and I receive a fast busy on my cell. I message her, same thing. I log into my online account to see if I have forgotten to pay the bill and its paid, however I see my two devices has been changed from my i phones to some old Samsung phones. Unfrigginbelievable. Some one, some how, has swapped my phones with someone else phones. Once again I check with my other lines to see if something happened accidentally, I was almost sure one of my sisters (one of the 7 lines) had went into a store and screwed up the account. I called both (I own an ATT iphone as well) and neither has changed anything. I then called VZ from my ATT phone and ask them WTH happened? Being a former telecommunications rep I ask all the relevant questions (can you give me a location id where the change was made? Was it online or a store? etc), after being blamed of changing it myself, I finally got my original phones turned back on for my wife and I. However I then address the obvious with the representative, "honey your customer accounts are being hacked, and it's serious, I've been hit twice in three months." Knowing this rep is on the bottom rung, will probably mention it to her supervisor who won't do anything about it, I also forward a suspicious text to VZ fraud dept as well. While on the phone Im assure this won't happen again and for "safety and security" we changed my verification password.
So lets count, we have my account hacked once and my phones swapped, we have my numbers hacked and used for LD calls to the tune of $3k, and we have me adding a line and seeing my upgrade date has changed. This is from July to DEC 2013
FF to 2014 Jan, my father is concern about his hotspot usage and would like to know why he keeps coming close to usage. After explaining to my dad he shouldn't be using his ipad to view anything on NFLX he assures me he is not. So I call in to verify what line is using up all the data usage on the account, when asked to verify my code, you know that code we assuredly had changed a few months earlier, Im told I need to go into a store and show ID. Not sure about everyone else but I don't really like near a corporate VZ store, and secondly I can verify my SS, address on both accounts, all MTN's, when the phones were activated etc. Yeah I just don't have the verification code that you guys supposedly changed after I requested a specific code since my account has been HACKED 2x in 6 mo. Oh yeah, ALL I WANT IS USAGE ON MY ACCOUNT to see who's hogging the data. Sigh. After reasoning with the representative (and threatening to take the day off to escalate this up to the call center director if I need to so I can find out who is using up the most data) he gives me this information, and finally corrects my pass code. I apologized to the rep because I know he's just doing his job, but at this point every time I need something simple from VZ it's an act of congress.
So lets go to what is the final straw for me, my wife and I welcomed our first child into the world on Feb 7th. On the day we took him home it was raining pretty bad and her phone dropped and basically became water damage, once I had time to call in I was simply going to upgrade my line (remember that promise to upgrade manually if I call customer service) and switch my phone to hers. Well I call in an after not finding the note (on hold 15 mins, then once the nice young lady came on line she had me on hold for maybe another 5, and her advising me of all she couldn't do), they finally locate the note that I am allowed to upgrade and bill my phone to my account EXCEPT an iphone. Not to sound like a pretentious apple whore but everything I use is aapl. Two laptops, one desktop, 3 iphones, 2 ipads, 2 ipods and a partridge in a iphone tree. Yeah Im that guy. At this point I tell her (VZ customer service rep) of my last 6 mo. with VZ and at this point, Im beyond frustrated. My wife needs a phone and Im supposedly allowed to upgrade yet again VZ is telling me what they can't do. Im not asking for a free phone, I just wanted to pay for a 64gb, iphone 5s, and switch my existing phone over to my wife number.
I ask the representative to just take ownership of this, I cannot spend hours on the phone with VZ every time I call in. At this point I wanted one of two things, either allow me to upgrade my phone line or just zero out the contracts on these two lines and allow me to leave. I have been more than patient and understanding with VZ. At this point I believe any rational objective person can agree, VZ and I need to break up at this point. Even the representative is in a bit of disbelief, she assures me she or someone will call me last night.
Well now it's today. Ball is in your court VZ. Im a good day away from buying the domain, www.VerizonETFclassaction.com, tweeting it at you, making it a comment page until some ambulance chasing attorney decides to make it a class action case. I couldn't care less about the money as much as Im demanding FAIR customer service to customers like myself that dealing with your nonchalant bullying. So I ask you, what do you think is fair at this point? Contact me directly. Thanks.

Well that's several minutes of my life reading this long post that I'll never get back....
I'll explain somethings to you. 1...This is not a direct message board to a vzw rep or higher who will read your post. 2. Yes, although things that happened to you are unfortunate, YOU have to take ownership of your account. Verizon does not babysit accounts. 3. Also due to high cases of fraud vzw does not allow I phones to billed to consumer (and possibly business) accounts. I never understood why cell phone carriers allowed phones to be billed to the account anyway. If you want or need the phone that bad pay for it like any other customer. If you can't do that and want to "break up" over it, be my guest. However any lines still under contract will be subject to a valid etf owed by yourself. 4. It was well publicized that upgrade dates would be changed going forward from date of said announcement. This was in bill notifications and print media. It's not Verizon fault that you may not receive a paper bill however if you log in your account you can regular see notifications.
congrats on the baby, sorry for the wet phone (again not a vzw issue)
See a pattern here?

How can I get Verizon to block all outgoing messages on my email?

My email was apparently hacked, it is the main account that I have used for the past seven years and all of my bill notifications and important things come to this address. I have changed the password repeatedly, run several scans on my main computer, laptop, kindle fire, and cell phone (every device I access the email on) using Norton and Norton Power Eraser on the computers. Nothing showing up.
I chatted with support just now asking them to block all outgoing email and they said it isn't possible and I find that impossible to believe. I am seeing all kinds of messages here saying that people are being blocked but I can't add an email address to that list? I need to keep it active for inbound email for a month or so just to make sure that I haven't missed any bill notices or other important stuff. Any ideas?
Thanks!

Pretty hard to do without shutting down the account.
Assuming you have properlly changed your password, and checked your PC and other devices for viruses/trojatns/etc. Then the person using your email is probably NOT even using Verizon. \
Unfortunately the basic SMTP protocol is totally different then most people think. Who you say you are is not a protected value and you can say you are anyone, yes verizon's servers when initially accepting input do check, but that is about it. And the displayed sender and addresses in the smtp protocol do not have to match any text in the mail. that you see.
Typical smtp conversation
EHLO
a bunch of auth commands
MAIL and whoever i claim to be
RCPT
[email protected]
[email protected]
DATA
this is what most people is the email and its headers, but can really be anything.
FROM: SOMEone
TO: you and everyone else they can think of

Not told of all charges, lack of Netflix promo code and major run around trying to sort it out...

I recently signed up for Fios almost a month ago, installed myself and just received my first bill. My apartment's "rep" told me if I installed it myself I wouldn't be charged an install fee. He failed to tell me there was an activation fee of $69.99! Just saw that on my first bill. He did mention that for my tv box equipment there would be rental fees. He didn't tell me it was $19.99 a month for 2 tv boxes that don't even have DVR capabilities (that's another $12.99 for each box!).
I was supposed to get free Netflix for a year. Was told I'd get a promo code in an email. It's been 20 days since I activated my service so I called Verizon to find out where my code is and to cancel my tv boxes (rediculous to pay $20 rental fee and they're not even capable of DVRing!). Customer service said I could return the boxes at a drop off location. Shipping them in was also an option and would be free. Dropping them off would mean the rental fees would be taken off my bill immediately. Customer service rep said it looked like the promo code was mailed on Dec 11th so was going to ask the other dept that handles the netflix promo codes. Waited. Then was transferred to that dept. The new guy I was dealing with said it was mailed but to expect 6-8 weeks before receiving it. 6-8 weeks?! I was told it was in processing and couldn't be modified and whomever set up my account for the promo set up the code to be snail mailed. What?! I'm sorry, why is eveything else sent by email, including my confirmation for sign up, my bill notification, my tracking number for my shipped equipment, etc. But my promo code for free Netflix was snail mailed and would take 6-8 weeks?! Why?! No one could tell me. No one could adjust it so it could be emailed to me. He couldn't even give me a tracking number. So he sent me back to customer service dept. Then, of course it's the automated system at the beginning of the menu (not customer service). Had to go through the main menu again. Finally get to another customer service rep and tell him how frustrated I am that my apartment's verizon rep didn't tell me about the activation fee, didn't tell me my Netflix promo code would be snail mailed and would take 6-8 weeks, and that the previous guy I was just talking to couldn't do anything about getting the promo code by email or expediting it in any way. He apologizes and says he would talk to someone in that department and see if there was anything he could and at least get me a tracking number. I waited. He comes back and says I have to track the package on a separate website which is www.rewardshq.com (so not the standard UPS or anything even though I was told it was being sent UPS by Verizon rewards rep).
Then I ask if I have to set up returning my tv boxes (because the first guy transferred me before that was concluded). Yes. He then tells me he'll send a shipping label and box. I told him I'd just drop it off. He informs me dropping it off incurs a $10 fee. Seriously?! First customer service rep never told me that (only that it would come off my bill immediately) so either way they get their money out of you for returning the equipment, whether you have to hang on to it for a couple days or you pay to drop it off.
He then says it shouldn't take 6-8 weeks for the Netflix promo code but that's what they have to tell someone. I say thank you and hang up. I then go to the website I was given to track this letter with the elusive netflix promo code. The website requires a log in and password. I was never told or received that! I got the "tracking" number but what good is it if I have to log into this weird site to track it.
So, in conclusion:
RUNAROUND, RUNAROUND, RUNAROUND
SHADY TACTICS by not giving full disclosure of all fees from the first rep who I contacted through my apt, then with first customer service rep, then the weird/rude promo reward verizon rep, then the final customer service rep who gave me a useless website since I can't log in.
I am not a happy camper. I will probably not use Verizon ever again after my contract due to this and I haven't even been a customer for a month.

Thank you so much for reaching out and allowing me to help you with this issue. This is indicative of the type of experience we don't want ANY of our customers to have...a negative one. I'd like to address your concerns and give you the opportunity to reach us directly if you have any other questions.
First, I'd like to address the issue with box return. We will happily send you return boxes and labels that include free shipping at no cost but for future reference, and what doesn't appear to have been made clear, you can drop equipment off at any UPS corporate facility and they will ship equipment back to us at no cost to you. If, however, the equipment is taken to a Verizon store, that is where the restocking fee is assessed. I apologize that this was not made clear during the calls in to our center.
As for the issue with the Netflix promo code, those are typically sent after our worry free guarantee ends (14 days) to the email address we have on file for you. In the event that you opted out of receiving emails or did not provide an address, we send it to your home address via snail mail within 30 days of FiOS installation.
I am more than happy to look into this for you and find you a definitive answer as to when you should expect to receive your Netflix promo but in order to do so, I will need to access your account privately. If you would like to go ahead with that, please check your private message box for a chat link to get started.
Thank you and happy holidays,
~Eva

Bill Notifications

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