Why has my email notification of monthly bill availability online stopped coming?

The bill of 4/25/14 was the last time I received notification that my monthly bill was available for viewing online (paperless billing). VZ customer service said that they've been sending the notifications, but I haven't received them. I do not have any blocks for their email. I had been receiving the notifications for almost 2 years. Any else have this problem? Any suggestions?

lylemo,
Oh my, we want to ensure you are getting your bill notifications so you know when your bill is ready for review. Have you checked your email SPAM box to see if they are going there? Do you get any notifications to your email?
KarenC_VZW
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Why has my email notification of monthly bill availability online stopped coming?

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