Bill Over-Payment

I paid my bill on line, and it somehow posted twice, so that I overpaid by $443.57. I have spoken to customer service several times over the last 5 days, and was told that my refund request was "sent via TOPS form to the treasury department". Having received no remimbursement in 5 business days, I called yesterday and was told by customer service "supervisor" Kimberly that "Verizon's treasury department is working with my bank". She could not explain exactly what that meant, and refused to let me speak to anyone in the "treasury" department, and that she would email me daily with updates. So far, no update. What does it take to have the obvious overpayment reimbursed to my bank account? Or, does Verizon think it is their right to hold these funds, even though they acknowledge the overpayment?
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

I am a mite confused here. If paying in person you can use cash or credit or debit card. Also a check.
All of which you have total control of.
If you paid by credit or debit card the screen that flashes up before you sign shows the amount.
If you paid by check the correct amount would be on the check. If you paid with cash which if I read correctly you did not do then all the other methods would have been under your control.
You are shown the amount to pay *before* you swipe the card or Verizon swiped the card.
Now if you have an account setup with a saved card or bank information and asked the Verizon person to just use the card on file again you would have seen the amount prior to authorizing it.
I cannot see how your missive holds up in light of how payments are made.
If you used the payment kiosk in one of the corporate stores the error if made would still be done by you.
If credit or debit call the bank and have them reverse the payment. They will by law. But will need proof of what you claimed occurred.
Good Luck

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$700 over payment... now past due?

ten year customer.... i made my $70 payment, but fat-fingered the amount, and actually paid $770. so my account showed a $700 credit. fabulous! so the following month when the statement printed, they deducted my following month's charge of $70, and i had an account balance of $630; a credit owed to me. i get my statement and think "$630 credit. i'll call them and get that refunded"
ya know, i could totally pay the rent with that, so i called and said, hey maybe cut me a check for the remaining $630. sure they said, we'll send that $630 check right out!
then, less than 5 days later, i get the calls from collections saying my account is two months past due and i need to pay another $160 NOW or they will cancel my service.
so i call in and find out they haven't sent me a check for the balance ($630), but they HAVE reversed the entire payment instead.... they think. the phone reps at version really can't tell me what form of payment the refund was made or where it was sent. they don't know if a check was mailed.... they can't tell if an electronic payment was made. they don't know how and they don't know the amount.
what they DO know is that they will cancel my account in 7 days if i don't pay them another $160 immediately.
my bank says it will take 8-10 days to credit back IF they receive it due to the large amount of the refund.
my question: when a person makes a $700 overpayment to their account, what is the correct question to ask to get the balance refunded WITHOUT throwing one's account into collections? if the representative would have said "hey, i see you made an overpayment, if we refund you, we'll turn you over to collections , we'll cancel your account before you have money to pay your bill and you'll have to shop for another account with sprint" i wold have at least been prepared to shop around.
what really should have happened? i can't pay (my new) balance because the money hasn't been sent to my electronic account yet. verizon wants to cancel my account because they say i'm past due since they refunded too much money, they say.
after being with verizon for a decade, i can't imagine shopping for another plan, but i'm looking at less than a week before i need to port my number. how can i resolve this situation?
and i still don't have my $700 back...... and i'm the bad guy.
what to do?

No, the poster noticed it on the next billing cycle and not at once.
Based on the $700 overpayment Verizon took the $70 out for that next month.
When they asked for the overpayment of $630 Verizon in their error refunded $700 which then threw them in arrears for $70.
Additionally Verizon now jerked them around not to refund the credit balance. But instead demanded payment for an error on their part via refunding too much back.
This is not the original posters problem. However 9 days later no refund back to her bank because Verizon is once again shining the customer on. It does not take 10 days to electronically place money back into an account that was charged instantly. It is just a reversal of overpayment.
Could the customer contact their bank and had it reversed instantly more than likely. That is what I would have done. My Amex credits me in seconds this way no messing around pulling teeth to get your over payment from Verizon.
For right now I would simply call the bank for a reversal credit, pay the balance owed to Verizon and be more careful in the future.
Good Luck

Under/over payment

Hi Experts,
What are the configuration settings and entries for making under/over payment of vendor/customer Please give example.
Thanks and Regards
Balu

If the difference is immaterial, you usually clear the receivable and post the difference. You can define how payment differences should be posted. You have the following options:
· If the payment differences are within the tolerance limits, the system automatically adjusts the cash discount or posts the difference to a separate gain or loss account. You have defined the amount to which differences should be posted in this way. Specify tolerance amounts and percentage limits.
· If the payment difference exceeds the tolerance limits, you can process the payment as a partial payment or enter a residual item for the difference. When you enter a partial payment, the system does not clear the original receivable, but posts the payment with an invoice reference. When you create a residual item, the system clears the original receivable and posts the outstanding difference as residual item to the customer account.
for further details check:
http://help.sap.com/saphelp_47x200/helpdata/en/01/a9b999455711d182b40000e829fbfe/frameset.htm

Maximum number of the "records" in: Aggregated bill and payment handling

HI,
currently we are dealing with proposal and design of processes/settings in area Aggregated bill and payment handling among distributor and suppliers.
Do you have experience and/or knowledge with maximum amount of records in related processes , like:
Supplier side:
- the maximum number of the individual postings aggregated in agregated posting on the supplier contract account?
- the maximum number of the of the aggregated postings included in aggregated bill (print document)?
- and consequently the maximum number of the individual print documents included and printed/sent in aggregated bill (print document)? Also in case, if the aggregated bill is send as IDOC with details ?
- the maximum number of the IDOCS sent in aggregated IDOC?
- the maximum number of the records in distribution lot created form aggregated billing?
Distributor side:
- the maximum number of the individual electronic bills posted in aggregated form on the supplier contract account during processing ?
- the maximum number of the individual payments included in PAN?
Thanks
Tomas.

Hi,
I would not receive too many documents into an aggregated document (suppier and distributor side). Try to find an error in a distribution lot or payment advice note with more than 10000 items. You can use posting area R0070 and R0071 (TX FQC0) for limit the size of aggregated postings.
Best regards,
Alexander

How to add a new field to the Quote: Shipping and Bill Tab Payment region

Hello All,
We have a requirement to add payment description column to the Payment Region of Shipping and Bill tab in Quoting User(Quote Page).
We have extended the View object HeaderPaymentsVOObj and created a custom view object, then created and ported the substitution.
In Quotes page, 'Shipping and Bills' tab Payments region, we have created a new item(Payment Description), assigned the custom View object instance and attribute to it.
We are able to enter and update the payment details before substitution, but after substitution while entering payment details we are facing the below error.
At most one payment record can exist at quote header/line level.
Help and inputs are highly appreciated.
Thanks in advance.
Regards,
Supriya.

Hi,
So you need that this new field have data in old records?
1.- If you are in BI 7.0 and the logic or data for that New field are in the same Dimension, you can use a Remodeling to fill it. I mean if you want if you want to load from a Master Data from other InfoObject in the same Dim.
2.- If condition "1" is not yours.
First add the new field, then create a Backup Cube (both cubes with the new field) and make a full update with all information in the original Cube. The new field willl be empty in both cubes.
Create an UR from BackUp_Cube to Original_Cube with all direct mapping and create a logic in the Start Routine of the UR (modiying the data_package) you can look for the data in the DSO that you often use to load.
To do that both cubes have to be Datasources ( right click on Cube-> aditional function-> and I think is "Extract Datasource")
Hope it helps. Regards, Federico

HT4098 How do I ensure i have cancelled all auto renew apps to avoid over payment?

How do I ensure i have cancelled all auto renew apps to avoid over payment?

I don't know if this addresses my concern about losing app data on the iPhone, as there is no mention of this in the tech note you liked to.
However, I think these threads may have provided me with a solution:
https://discussions.apple.com/message/11173474#11173474
https://discussions.apple.com/message/15227820#15227820
Just managed to find them now.
Message was edited by: trevor_richmond hill

Installment Loans - Over Payment

Hello all,
The requirement from the business id as follows:
If a customer makes an over payment on an installment loan (tcode EK25), then the payment should be applied only to the principal amount.
It should not be applied to the interest document. The interest should become zero on these documents.
Please help me understand this. How can I apply the over payment amount only to the principal. I am not able to modify the interest amount on EK26 screen, Any help is greatly appreciated.
Thank you all in advance.
Message was edited by: William Eastman

Hi,
Regarding the first part of your question, have you tried configuring clearing variant 20D (Loans) in Open Item Management configuration? You could use the combination of transactions there and the clearing lock for the interest items to solve this issue.
Hope it helps.
Marko

Under/over payments

Hi
I have an issue with under and over payments and writing off dased on a reason code and gl account., I have configured a reason code and defined the relevant gl's, however when I try and post a payment, it will only allow me to put the differance as a residual item. Does anyone know what I have missed. This difference is within the relevant tolerance's setup for the customer and the tolerance group is assigned to the customer. I am also assigned as a user to the employee tolerance group. I have seen other posts regarding this but cannot see a resolution.
thanks

yes it is defined as P&L account.it is posting now to gl account for over payment only. when i do an underpayment like $99 and invocie amount is $100, it gives message "difference is too large for clearing". I have configured tolerances, still it throws this message for Under Payments only. Is there any separate place where we configure the under payments for customers. we have only one gl account to whcih we want to post both over payments and under payments

Under payment and over payment

Dear all,
where to do the setup for under payment and over payment in incoming and outgoing payment.
Regards,
Sarankumar.B

hi
For A/P
From Administration -->> Setup -->> Financials -->> G/L Account Determination -->> Purchasing tab -->> General Subtab
For A/R
From Administration -->> Setup -->> Financials -->> G/L Account Determination -->> Sales tab -->> General Subtab
define a G/L account for the ff.
Overpayment A/P Account & Underpayment A/P Account
update your changes to take effect.
Regards,
Fidel

Over payments/Under payments for customers

COnfigured the foll for over payments/underpayments for customer:
OBA3 - Maintained toerlances
OBBE - Configured reason code -check marked "charge off difference via separate GL account
OBXL- Assigned reason code to GL account XXXXXX
Ran F-28, still the over payment does not post to the GL account XXXXXX. All it does is it credits the customer for the overpayment amount in new line item.
what am I missing here. we want the over payments and under payments to go this GL account XXXXXX, not to customer account.
The gl account created also has been "Post automaticallyonly" check marked.
please help.

yes it is defined as P&L account.it is posting now to gl account for over payment only. when i do an underpayment like $99 and invocie amount is $100, it gives message "difference is too large for clearing". I have configured tolerances, still it throws this message for Under Payments only. Is there any separate place where we configure the under payments for customers. we have only one gl account to whcih we want to post both over payments and under payments

Over Payments for foreign currency

Hi
We placed a message, that over payments and underpayments does not work for foreign currency business partners. See SAP Note 1068260.
The SAP Support gave us the feedback, that we can not place a "Missing Funktionality Request" in that case.
What should we do that our customers can use the SAP Business One properly?

Hi,
When the revaluation program is run (normally during month end), the foreign currency transactions will get revaluated and the loss/gain gets posted to the B/S adjustment account.
If the program, in the above step, was run with the "Reverse posting" indicator marked, the documents created in the above step would be reversed automatically on the 1st day of the next month. Thus the adjustment account gets set off.
If the "Reverse posting" indicator was NOT set, then during the invoice payment, the adjustment entry (from the first step) gets reversed. In the payment document you can find an additional entry that sets off the B/S adjustment account.
Hope this helps.
Regards,
Mike

New Billing and Payment Pages

Good news! I'm happy to announce that we've launched our shiny new Billing and Payment pages.
You can view them now, here: http://ee.co.uk/help/accounts-billing-and-topping-up/billing-and-payment
A few things to keep an eye on include:
Separated content specific to your plan
Dedicated self-serve Help using My Account – answering your top queries on account management
More information on price plans, out of plan charges and information such as how to get a vat receipt
Cost checker added to check charges seen on your bill from other companies (third party services)
And there you have it. Please take a look and have a play around. Most importantly, feel free to let us know what you think.

I've noticed a new offers page for existing customers and some of them are really tempting, here are some of the deals: Offer 1
With 2GB data, 2000 minutes, and unlimited texts
Just £13.99 (was £16.99)
Offer 2
With 4GB data at double the standard 4G speed & unlimited minutes and texts.
Just £16.99 (was £19.99)
Offer 3
With 6GB data at double the standard 4G speed & unlimited minutes and texts
Just £19.99 (was £22.99) It doesn't state whether they are thirty day or annual contracts. Any ideas? Are these offers for active SIMS or new connections only?

HT1349 how do i change billing and payment to uk mode instead of usa?

how do i change billing and payment from USA to UK mode?

ive tried that but it asks for zip codes ect.. as in usa format

Log in successful. but cannot access bills and payments or manage accounts

Log in is successful but am unable to access/view my bills and payments or manage my accounts.

Hi,
Try logging off and then back on again.
Thanks,

Billing Cycle & Payments due by Dates

I don't understand why the billing cycle ends after the bill/payment is due!
For instance if I have to pay by the 30th of the month then why does my billing cycle end a week after I paid you?
By the we are going over our already allowed plan of 40GB and you are racking up $100's of extra dollars in overages!
You are robbing me in so many wrong ways!!
Fix it!!!! You get enough money from me!
Highway Robbery!!

Hi there
This is a great guide that will be very helpful to any of our customers who wish to change their bill cycle dates! I’d just like to thank you for posting this and add some further expectations.
The balance on the prorated second invoice shows as Past Due on the customer's third invoice, even if it is not. The cycle change process does not impact their account status and corrects itself on subsequent bills. With regards to prorated charges, the customer is provided a video bill with their next statement to help explain the charges.
Thanks!
Charise

Bill Over-Payment

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