Bill overcharged

The bill received had over charged twice on my account due to the connection error.Please assist.

How to report an issue with Your iTunes Store purchase

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International Billing Overcharge

Has anyone else been lied to regarding the start date of the International plan? I signed up for it on June 11, but it wasn't actually activated until June 16. Because of this I have had a $610 payment taken from my checking account. Was on the phone for more than an hour this afternonn and spoke to three different people in two different departments and was lied to again. "Call back tomorrow to speak with Customer Financial Services." Customer Financial Services had been helping me, but dumped me back with Customer Service(?) then hung up and went home.I was a customer since March 2011, but that will end this weekend.Does anyone know how to get Verizon to return the payment of the overcharge?

Hi stevensmithwick,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Executive Customer Relations needed on constant bill overcharges

I have been very patient yet continue to get nothing but empty promises, lied to and treated as I am lying and more. I have been a customer and have had nothing but issues with my acocunt in regards to billing and services promised. my contract was coming to an end as of March 2015 and I was ready to go to AT&T. AT&T had promised me same service plus a free TV if I transferred service to them. Their monthly plan was higher but since it included free tv I was very interested. Only issue I had was told AT&T internet speed was slow and that on-demand wasnt as good as COmcast from friends. I spoke with Comcast rep about moving to At&t and was told if I stayed with Comcast they could offer the same package and price as I had on previous contract. After discussing wuth my family we decided to stay with Comcast. 1st bill came and was more than double previous amount. I called comcast and kept getting transferred from person to person and finally when I was connected I was told there was no way I get have been offered the same package. This angered me as I was being referred to as lying. I said if bill doesnt get fixed I will go to AT&T and rep told me she needed time to work on getting fixed and that she would call me back in next couple of days with results. week later still no reply so I called and asked to speak with same rep I was working with. After long wait I was transferred back and she told me she was still working on it. Week later she calls me and tells me she cant offer the plan even though I was already offered and agreed to stay. I even stated that I lost the offer from AT&T and comcast cost me a free tv and has been charging me more than double. my plan was a triple play and she asked if I used the phone. I stated rarely if at all. She said she could offer me the double play plan. Only difference would be I dont have the phone and the price would be same as previous contract. I agreed and she said would make the change and call me back when finalized. month passes and no call and bill has changed but not to what she promised. The bill is little lower but still not at promised price. I have called several times and just get the run around. transferred from department to department with everyone saying to contact the other. I came home and was service was disconnected. I contaced support and was told my bill was over $400 I then told them the situation and they transferred me around and I finally spoke to someone who I thought was executive support. They told me they only way the could look into account or help is if I paid $400 first. I was very upset and explained that I will not pay fpr something I did not agree to and that I was promised a package at a certain cost and I expect that to be honored. I also let them know that the offer was a verbal contract and will not allow comcast to try to bait and switch me. The rep said again if I dont pay they will not help even if the charges arent what I was promised, That he will not look into it until I pay $400. I told him I feel this isnt fair and that they are violating are contract and agreement. I use the internet for my home business and have kids if are out for summer. So I paid tha amount and to this day have not heard back from comcast. I will not allow this to just go away. I need my billing corrected and I need credits for my overpayments. Please help

Jaurique-
I am so sorry for the delay! I am sending you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

I've been overcharged on my bill

Hi, I've just received my bills. I get two separate bills, one for line rental (monthly), one for broadband / home hub.
My broadband / home hub bill has been overcharged, specifically on the usage details under 'other'. It seems that I'm being charged for calls made during the day, which shouldn't be happening as I am on the unlimited UK anytime plan as regards phone calls, which I set up on 31st March and have a letter confirming the details.
Anyone got any idea which number I should call or who I need to speak to? I can't just 'query a call' on my bill as that would be a time-consuming process for the number of calls I'd have to query.
Cheers.
Solved!
Go to Solution.

enormouschicken wrote:
Hi, I've just received my bills. I get two separate bills, one for line rental (monthly), one for broadband / home hub.
My broadband / home hub bill has been overcharged, specifically on the usage details under 'other'. It seems that I'm being charged for calls made during the day, which shouldn't be happening as I am on the unlimited UK anytime plan as regards phone calls, which I set up on 31st March and have a letter confirming the details.
Anyone got any idea which number I should call or who I need to speak to? I can't just 'query a call' on my bill as that would be a time-consuming process for the number of calls I'd have to query.
Cheers.
Hi enormouschicken and welcome
Ok, I'm a little confused here. There could be more!
Do you mean that you have a bill for landline rental and calls plus a bill for your broadband including home hub phone calls?
If I'm correct, have you been pressing 5 and then the number you want to call using the hub phone other wise you will be billed for phone calls using the hub phone. If I remember correctly the hub phone calls are free at evenings and weekends.
-+-No longer a forum member-+-

Overcharged on my first bill.

When signing up for my internet with Xfinity, I knew I would be slightly overcharged. Understanding the provider's reputation in customers service, I had an idea of what I'd be getting myself into. I am furious in just my first month with comcast. This is my first month living in the house I'm renting, and I'm already getting charged over twice the amount I was expecting. My internet is $34 plus an installation fee, I was looking at around $74 on my first bill. Instead I got a bill over $160!!! It says I have a previous balance of $123. I don't see how this is even possible since this is my first bill. I DONT HAVE A PREVIOUS BALANCE!!!!! I AM READY TO DROP COMCAST.

I also have been overcharged. I asked to continue from my previous comcast which was around $47 and have been charged $67. Not as extreme as the previous, but this is still too much. I am trying to find the contact us chat box but am unable to find it. I prefer messaging through there because the phone calls take WAYYYY too long.

Re: I've been overcharged on my bill

Could you please check 3 call charges on my bill
June Canary Islands 9.36 am 2.15 for 6.30 mins
June Canary Islands21.16pm3.27 for 21mins
June Cnary Islands13.30pm 10.22 for 34 mins

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Overcharge on my first bill.

I understand that the first bill is usually a little higher than anticipated, but I didn't think that the bill would be 100 dollars more. I ordered one of the cheapest packages, and I had cancelled a service before it was installed. And apparently that calls for extra billing. Why am I being billed for a serviced I never recieved? If this is the case with verizon, I think I may take my business somewhere else, because I just cannot afford frivolous charges.

I share a similar experience in my first bill. My bill is $200. I switched to verizon, since there was a promotional offfer. One of the customer respresentative says, there is no prmotional offer. I am also planning to **bleep** from verizon, if I dont get a proper answer to my questions.

Overcharging, Fraudulent, Erroneous Errors on Bill

Comcast is notorious for overbilling its customers but this is flat out fraudulent behavior.   I recently upgraded to the new Blast Plus promotion, which is actually cheaper than the "performance" service I was getting previously, and received two erroneous/fraudulent charges on my bill - Self Install Kit for $15.00 and Failed Video SIK (whatever that is) for $50.00. I NEVER ordered a self install kit and I think I know what the Failed Video SIK b.s. is!!! The first moron service guy who came to my home got the internet up and runnig but left the cable T.V. set top box on my counter...he didn't even try to finish installing the cable T.V!!! So, I went to the trouble to get everything set up myself (even had to pay $25.00 of my own money at the nearest Radio Shack for some coax connectors, splitter, etc). It still didn't work so the 2nd moron came out. After trapesing mud and dirt all over my carpet, he left saying "Drrrrrr....I don't know why the video isn't working, everything seems to be set up correctly." The third moron who came must have had an IQ of 3 instead of 2 as he told me sometimes there's a "video trap" or little switch out on the street box that has to be removed. He went out and checked and sure enough, there was one on my line. As soon as he removed it, wallaaaa, video was working for Cable T.V.   My questions are: 1) Why in God's name was I charge for a self install kit that I never ordered, and 2) why should I have to pay for something that was clearly on Comcast's end, not mine?!?!?!??!?!?!?!? I've been a Comcast cutsomer for over 10 years and have finally had enough of this b.s!!!

Try sending an email to "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and time to call
    A description of the problem
    A link to your post
A Comcast problem resolution specialist should contact you to follow up. They seem to be quite a bit sharper than the regular phone or chat customer service reps.
You can also reach this group at https://twitter.com/ComcastCares/

Subscriptions Qs: Overcharging rates and billing

I asked for credit...Then asked for a subscription. I asked that the charge for the subscription be taken from my credit. I saw on my credit card that there were two charges, one for the credit and an additional one for the subscription. How do I make Skype understand that i am using thecredit to purchase a subscription and should not be charged for both?

I:
Hello,
you probably do not understand. When I sign in to my account under "Account details" and "Manage features I do not have on the left side panel with "Your Subscription" http://www.pixhost.org/show/4720/16796846_skype-step-by-step.jpg !!!
On Your site is error (see photo http://www.pixhost.org/show/2295/16795787_skype-error.jpg
Thanks.
SCS reply (another "clever" answer):
Thank you for your reply.
We understand that you wish to reactivate the subscription on your account. It is our pleasure to assist you on this matter.
Tony, upon further checking on your account, no worries as your subscription is just suspended simply because there is no enough Skype Credit balance to renew the said subscription. The best option for you right now is to add Skype Credit balance that would be sufficient to renew your subscription.
Should any further issues arise, please feel free to contact us again.
Best regards,
Maila C.
Skype Customer Service
They do not understand that they have an error on the page and that I can not do it!!!

Billed for iTunes and iPad purchases, not showing up in account

I realize I'm talking to fellow users here and not Apple support, but while I'm waiting for an answer from them, I'd like to find out if anyone else is currently having this problem.
I've spent maybe ten bucks on iTunes purchases via my iPad in the last twelve hours. I tried to buy a TV episode a couple of times last night, and got a message saying that the iTunes store was unable to process purchases at that time. So I waited and tried again in the morning, and the purchase seemed to go through. At the same time, I bought two comics via the Comixology app, and still didn't get any notification about something having gone wrong. All together, this should have added up to about nine or ten dollars.
However, none of these purchases are available. It's like I never made them in the first place. Despite that, Paypal is telling me that iTunes has billed me for roughly fifteen dollars more than what I would have spent on these things - their bills aren't itemized, so I can't figure out exactly what's going on. The purchases aren't even in my list of recent purchases, and the bills just don't line up with the money I would have spent. Also, I'm certain my devices haven't been used by anyone else, though you'd think I would at least have a record of the purchases if they had anyway.
Like I said, I'd just like to figure out if there is some kind of weird iTunes server issue going on that I don't know about. I'm in Pennsylvania, if that helps. I really need to get this resolved - I can't afford for iTunes to keep overcharging me and not even delivering my purchases in the bargain.

My problem was specific to the Address Book and iPhone syncing. All other aspects of sync worked.
After wasting way too much of my own time trying to fix this issue, I finally gave up and made an appt with the Genius Bar at my nearest Apple Store. It took HOURS. My laptop was taken into the back of the store several times so others could try to help. Finally, after a thorough, one by one plodding of my preferences - the problem was resolved! I do not have details of what was done to it while it was in the back room, but hopefully the Apple Techs share this kind of information with one another so future users can more easily get it fixed.
My advice: IF you are having trouble with your iPhone not being able to sync properly to your Address Book - take it in to an Apple Store! I was told the fix was not something I could have done on my own! Thankfully it is working fine - make that very well - ever since! Thanks you Geniuses - NOW put the information out there so others won't go through so much frustration and aggravation!

How do I get Verizon Wireless to honor what the store personnel told me, which I agreed to and was reflected on the estimate of my first monthly bill?

I previously had a $60 per month loyalty package with 2 GB for my smart phone. On 1/31/15, I purchased a tablet at the store to go with my phone, because the sales rep told me she could reduce the total monthly charge for the phone to $30 per month at 1 GB and add the tablet for $10 per month. The store specifically said the total monthly charge (before taxes and fees) would be $40. I just received the first bill, where the monthly charge is double at $80. The Verizon supervisor said he would credit the first month overcharge, but that I would be stuck paying the doubling of the charge for the remaining time period. Totally unacceptable. I have been a Verizon customer for years and am completely dissatisfied with Verizon's failure to honor their agreement.

What are you talking about?? This is what he said above:
I have copies of the two electronic receipts signed by me - one for the purchase of the tablet and one for the monthly charges. Neither receipt references an extra $40 "line access fee."
Hence he has a receipt for the monthly charge which does not reflect an extra $40 bucks... So you are saying employees should not be held accountable for misrepresentation? And its the customers fault if its not reflected in a customer agreement? Verizon is liable because it was their employee.

Overcharged and cannot seem to get it sorted

Hi,
I hope somebody can help me!
In July 2010 I was overcharged on my BT Bill so I called to cancel my account and was told that I could have BT Broadband option 1 and BT anytime call package for £19 per month for 12 months if I stay with BT, I was assured the amount would under no circumstances go up. The call was recorded so I assume can still be listened to for proof. As this was a great offer I felt I couldn't refuse. Everything went well up until I got a call late December asking if I wanted to upgrade to BT Infinity. I was told I could have this for just £22 per month so I agreed. A couple of days later I got a letter saying I would pay £30 per month, so I called BT and asked to stay on the package I was on as I had changed my mind due to pricing. I was told this was no problem.
In January 2011 I was charged £43.50. This was sorted out and I was also credited an amount that had accumulated on my bill. I then noticed I was being charged for every call I made, so I called BT and was told that BT anytime for some reason was not applied to my account anymore. This was an error that BT made so it was all put right and I was credited for the calls and I was happy.
Then in february I have been charged £80.50 instead of £19!!! I also have my account £160.60 in debit. For some reason I have been charged a cancellation fee for Broadband option 1 when I have never cancelled it (I am using it now) and I was charged a cancellation fee for BT anytime which was never cancelled. I have also been told that as I was only paying £19 per month an amount has been accumulating on my account. So basically I dont get a discount as I pay for it in the end anyway. I was told if I keep it at £19 per month then every 3 months I will get a much bigger bill. To add to that I am now told I cannot have the £19 per month anymore.
I have called the cancellation department to find out how much it would cost to cancel as my contract is up in July to be told BT renewed my contract in January without my knowledge and so it will cost me £185.
OH MY GOD!! what a mess!! All down to errors made by BT. I spent over 2 hours on the phone to BT yesterday and this is still not resolved. I have had to cancel my regular payments to make sure I am not charged £80.50 again next month as I can't afford that much and why on earth would anybody pay that much for the lowest broadband package and calls anyway?
I am beyond frustrated. I have emailed a complaint asking for a manager to call me about this, but have had no response yet. I was put through to 3 managers yesterday and each time the line went dead when they came on the line.
I am so disheartened by BT and feel there is no way to get out of a very expensive trap I am in as I keep getting overcharged and my contract gets renewed without my knowledge. What can I do?

Hi NikZak,
Welcome to the forum and thank you for posting. It does sound like a bit of a nightmare. I should be able to help you with this. Please could you drop me an email with your BT account details and a link to this thread? My email address can be found by clicking on my profile.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Cancelling contract due to Overcharges and NO RESOLUTION

I have been a Verizon customer on a plan with my mother for over 5 years now. I recently moved out of state and wanted to upgrade my phone to an Iphone before I moved. Because I was not an "authorized user" on the account (my Mother wanted to be the sole contact since we shared a plan) I was unable to make any changes myself, so my mother called in to authorize the data package plan and iphone purchase so that I may come in and pick it up without hassle. At that time it was SUGGESTED that we downgrade the text messaging package on my line as I was not nearing the usage alloted and it would save us money. My mother, not even knowing what a text message is and finding even her flip-phone difficult, agreed to this as it would save us money and would be the best option for us.
Fast forward a month and a half later, my mother forwards me our next two bills wondering why the two combined are nearly 250 dollars over what they should have been - the overcharges - extra fees for text messaging! She immediately goes into the store to remedy the situation. The initial clerk had switched me from a 5000/mo text message plan to a 500/mo text message plan, so this time the clerk offered to again switch me back - to what I was BEFORE the suggested switch. He then tells my mother there is nothing to be done about the overage charges but I "should be fine from here on out."
Thinking this is a case of poor customer service, I call the customer service hotline. After being transferred through multiple people, and ending up at the resolution center I thought I had finally made progress! The woman I spoke with agreed with me, and looked at my usage since I have been a customer and said - in her words - "I'm not sure why you were advised to downgrade your text message plan. You've never been under 500 messages. Ever." She then assured me she was going to remedy this. Her resolution? 20% off of the total of each bill - which equals out to be roughly 48 dollars, leaving me with a 200$ charge to front in addition to our normal usage.
This is incredibly poor, no, it is downright atrocious, customer service. I refuse to be part of a company where they do not take responsibility for problems they caused. I am livid that I am to be held accountable for a change suggested by a verizon clerk. When I mentioned this to the CUSTOMER SERVICE hotline I was told that I had ample opportunity to go online and look at my usage and figure out the best text messaging plan for me and that they cannot be held responsble for the difference. So, she's basically telling me that clerks are useless and to figure everything out on my own? What is the point of having customer service clerks in-store to "assist" you if I have to do everything myself? There is no way had the clerk looked at the history of our account could he have not seen my average text message usages. The only options are either he did not look, or he did not think through his advising and clearly made a poor judgement call.My mother has since made me an authorized user on our account because we can't help but feel that they have taken advantage of her obvious incomprehension of anything cell-phone related.
I told the resolutions department that I was going to immediately look into switching to a different company. While at the time I do not think she took me seriously and only offered an insencere "sorry to hear that" I have since done such that and have found that I can not only save money by switching to sprint, but that I can also receive more (unlimited data and text along with additional minutes) for less! At this point, I would rather pay the ungodly contract cancellation amount than consider staying with a non-customer based phone company.
Has anyone else experienced anything similar? Was your issue resolved, and if so, how was it handled? I, of course, am telling everyone about this experience and am looking to receive as much information about what others have experiences as well.
Thank you!

Did your mother give them permission to use your account history to make suggestions about your service during that particular phone call? If not, the rep may have violated the law. At any rate were I you, I would file a complaint with both the BBB, FTC, and also look into filing one with the new federal Consumer Finiancial Protection Bureau.
I am in the process of having my attorney draft a lengthy complaint against Verizon because of the 5 lines on our account 4 of them have had to have the phones replaced more than 30 times; my phone has been replaced 15 times in the last 13 months by Verizon's own count - my count is actually much higher. Last Friday, one of the reps I spoke with let it slip that Verizon slows down certain services on your line, i.e., internet connection speeds, download speeds, if your account is past due even just one day and the amount you owe is more than $29.99. Additionally, a Tech Support Rep told me that the order for my replacement phone could not be processed because my account was "seriously delinquent" ( 8 days, of course it was more than $29.99 as we have 5 lines). I spoke with a supervisor and she told me the same thing. The saddest part is that just that morning my husband had made payment arrangements with Financial Services, but that didn't stop these reps from initially using scare tactics to try and make me pay my bill RIGHT THEN.
Verizon's overall customer service, quality of service, and image has taken a nose-dive since they got in bed with Apple; it doesn't even look like the same company it was. I remember in the not too distant past that the one of the first things a Verizon Rep would do when a customer called in was to offer even a $5 discount on their bill just for the inconvenience of having to call in at all. Now they treat you as if you are BOTHERING them just by calling; talk to you as if you are an annoyance.

Unsolved STB billing for over a year now and counting

http://forums.verizon.com/t5/My-Verizon-Account-Residential/Being-charged-for-3-hd-boxes-instead-of-...
Please view post above made by me with a different handle back a few months ago. Of course, these verizon sites being consistently broken, I wasn't able to log in with my original forum handle no matter what I tried so I had to resort to make a new one.
I was assigned a VZ agent that tried to help me and kept on adjusting the bill monthly but never solved the root of the problem. I can't recall for sure but her name may have been Jessica and she may be on this forum.
This month again, the bill needs to be a adjusted due to the constant overcharge for a 3rd non-existent receiver.

Put on a video or movie (which keeps the backlight on), and just set it on the desk and leave it playing until it goes off. Shouldn't take much more than a few hours.

Battling Skype for over a year on overcharges rela...

I have been battling Skype for over a year on overcharges related to my Skype telephone number subscription and frankly I am sick to death of the overcharges, inability to modify my subscription, the incompetence of the online chat tech support professionals and complete and utter unwillingness to respond to legitimate concerns about overcharges on my account and the need to have credit issued back to me and my account brought up to the subscription program I choose to purchase. Skype has absolutely NO CUSTOMER SERVICE whatsoever through email, bulletin boards, online chat and after over a dozens of tweets directed at twitter accounts Skype, Skypesupport and microsoft over many months with no replies, I am absolutely sick to death and disgusted with Skype and Microsoft, it's people and services. I demand that these problems be resolve, my account credited for the last two Skype number subscription charges and I be allowed to upgrade my Skype telephone number subscription to the extended subscription plan of my choosing and NOT BE FORCED INTO PURCHASING SUBSCRIPTION PLANS THAT I DO NOT WANT OR NEED! I expect someone from Skype to resolve this issue immediately, today, March 31, 2015, as I have been after Skype to correct these ongoing issues for a year to no avail.
Signed,
Christopher Buttner
President
[Removed for privacy]

Hello
Please review these Community Guidelines and ensure that any future posts are not in contravention of our posting policy and in particular this extract:
You are expected to maintain a helpful, respectful tone when posting. Opinions are welcome, but they may not escalate into flaming and rudeness against Microsoft, Skype, its staff, other forum members or any other party.
1. You have not been overcharged. On September 30th 2014 you ordered an Online Number, 3 month recurring subscription and were charged $18.00 which as I have already pointed out is correct. For the following 2 quarters you were charged the same amount.
2. If you now wish to change the billing frequency to annual you need to cancel your Number at your account page [you won't lose your Number as it is reserved for you for 90 days]. Cancellation is effective on the renewal date of your current billing cycle.
3. You can then repurchase the same Number using the annual billing option.
4. Skype Numbers are not refundable so your proposal isn't possible.
https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Bill overcharged

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