Executive Customer Relations needed on constant bill overcharges

I have been very patient yet continue to get nothing but empty promises, lied to and treated as I am lying and more. I have been a customer and have had nothing but issues with my acocunt in regards to billing and services promised. my contract was coming to an end as of March 2015 and I was ready to go to AT&T. AT&T had promised me same service plus a free TV if I transferred service to them. Their monthly plan was higher but since it included free tv I was very interested. Only issue I had was told AT&T internet speed was slow and that on-demand wasnt as good as COmcast from friends. I spoke with Comcast rep about moving to At&t and was told if I stayed with Comcast they could offer the same package and price as I had on previous contract. After discussing wuth my family we decided to stay with Comcast. 1st bill came and was more than double previous amount. I called comcast and kept getting transferred from person to person and finally when I was connected I was told there was no way I get have been offered the same package. This angered me as I was being referred to as lying. I said if bill doesnt get fixed I will go to AT&T and rep told me she needed time to work on getting fixed and that she would call me back in next couple of days with results. week later still no reply so I called and asked to speak with same rep I was working with. After long wait I was transferred back and she told me she was still working on it. Week later she calls me and tells me she cant offer the plan even though I was already offered and agreed to stay. I even stated that I lost the offer from AT&T and comcast cost me a free tv and has been charging me more than double. my plan was a triple play and she asked if I used the phone. I stated rarely if at all. She said she could offer me the double play plan. Only difference would be I dont have the phone and the price would be same as previous contract. I agreed and she said would make the change and call me back when finalized. month passes and no call and bill has changed but not to what she promised. The bill is little lower but still not at promised price. I have called several times and just get the run around. transferred from department to department with everyone saying to contact the other. I came home and was service was disconnected. I contaced support and was told my bill was over $400 I then told them the situation and they transferred me around and I finally spoke to someone who I thought was executive support. They told me they only way the could look into account or help is if I paid $400 first. I was very upset and explained that I will not pay fpr something I did not agree to and that I was promised a package at a certain cost and I expect that to be honored. I also let them know that the offer was a verbal contract and will not allow comcast to try to bait and switch me. The rep said again if I dont pay they will not help even if the charges arent what I was promised, That he will not look into it until I pay $400. I told him I feel this isnt fair and that they are violating are contract and agreement. I use the internet for my home business and have kids if are out for summer. So I paid tha amount and to this day have not heard back from comcast. I will not allow this to just go away. I need my billing corrected and I need credits for my overpayments. Please help

Jaurique-
I am so sorry for the delay! I am sending you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

Similar Messages

Customer related to Delivery and Billing

Hi Friends,
I needs to know how to restrict the delivery and billinghas to happen in the particular day and particular time.
ex: for customer XYZ we have to do delivery and billing on every Monday at 20.00 PM only, it wont get permitted to create for other days.
Please suggest how to go further.
thanks
raju.

Dear Raju
U can achieve this by assigning customized Factory Calender in Invoicing Dates field in Billing tab in Sales Area Data in Customer Master Data.
Hope this helps u.
It is observed from your previous threads that u r not giving pts to answers solving your queries.
Please note that by awarding points u will motivate people to answer the queries more seriously and u will also gain points for the same.
Edited by: K.sachin on Oct 18, 2008 6:45 PM

Executive customer relations......

I have been dealing with an executive relations level case now for 2 weeks with still no resolution. Is anyone else having issues in this regard with so-called "senior executive relations advisors"??? Are there alternative ways to get a little action going to get something fairly major like my case settled. I find it odd that this started out as a hardware safety issue, and now I have basically been blown off for 2 weeks. Please advise.

Jaurique-
I am so sorry for the delay! I am sending you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

Need help from customer relations E60978963

This started in Feb 2015 with the VAIO I purchased in 2013. The battery drained so fast and the power port appeared to wiggle. I had to travel out of country in April 2015, and I needed to have a laptop with me, so I thought 2 months would have been sufficient. Until March 20, 2015, I received the voice mail regarding buy-back offer, so I promptly agreed and replied with my address. According to the email, the check was approved on March 26 and should be delivered with 4-6 weeks. I bought another laptop and bring the new one with me on that trip. This has been more than 7 weeks, so I kept calling to Sony to follow up. Everytime Sony Support, aka the gatekeeper, told me to 'wait' until the Customer Relation will get back to me (within a day or two) and they said they did not have a direct contact number to Customer Relation. I called again after two days as nothing happened yet. This time, now Sony support told me I need to fill out a form or an article, which he would send to me to my email. I did not receive any email from Sony, AGAIN. Why does the story keep changing? Please advise and let me know whom I can talk to resolve this problem. Again, the Event ID is E60978963.

Hi Chanl, sorry to hear about what happened. I sent you a private message regarding your concern. Thanks. - Charlie

Need customer relations phone #- logic board

Long story short-- my G3 800mhz is 2 months out of apple care. I already had the logic board replaced twice in the last few years. So, when the problem happened again yesterday I decided to call apple and ask for an exception- as they had already replaced the logic board before, I thought I shouldn't have to pay to replace something with a known problem. I was very, very nice and the tech person said they would make an exception. Then, she tried to get it to go through and couldn't. So she said customer relations had to call me about it and that would take 24 hours.
She would not give me a phone number or transfer me.
I am a grad student, teaching during the day, and I am hard to reach by phone. I need to call customer relations TODAY as I can't be without my laptop for a long time. And she said they would fix it and I wouldn't be charged.
Please- does anyone have their phone number?

Congratulations on arranging a repair!
The number you have found is formally known as the "AppleCare Support - Legacy" number, as found on this list of Apple Phone Contacts:
http://www.apple.com/contact/phone_contacts.html
This makes sense, since our iBooks are now considered "Legacy" (i.e. "ancient") equipment.
Congratulations, again, and thanks for the info on the phone number. You are the very first person who has reported that Customer Service was unable (or refused) to transfer them to Customer Relations.

Customer Relations doesn't call Back -- need help on getting a refund.

I’m looking to get a refund for a netbook that I purchased. Here’s my story.
I bought a Lenovo ideaPad S10-2 in September and in October I had to send it in for repair on a cracked screen (plastic casing). Lenovo warranty received it Oct 21, 09. Expected fixed date was November 7, then got pushed to the 13th then got pushed to the 20th ……….As you can see Lenovo has had the product longer than I have, at this point I don’t want it anymore (I wasn’t even offered a replacement) I just want my money back because they can’t tell me when it can be fixed and I’ve had a lot of phones calls to their tech support and I’m getting nowhere. They have escalated it to customer relations and they were suppose to get back to me 5-7 business days, it’s the 9th day and nobody has returned my calls. All I want is my money back.
If this is how Lenovo treats their customers, then I will have to inform our parent company to switch back to buying Dell products as their customer service is far superior.
Is thier anyone who can help on these forums?

fourtrack78,
Can you send me a private message with your service case number and your contact information?
The case will be WNxxxxx. Apologies that this has been your experience so far... I'll ensure you receive some assistance.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Photoshop CS2 issues & Customer Relation's solution

i bought a g5 quad in June 06 that failed in july 06. they were unable to resolve the issue and gave me a replacement machine.
i was given a mac pro with 4GB of RAM and a terabyte of internal storage. the 2 oem 500GB Seagate 7200.10 hard drives took over 9+ hours to zero out: the apple store genius told me this was normal. i have since purchased 2 different hard drives. one of the same capacity which zero's out in under 2 hours. that number IS normal.
Adobe Photoshop CS2 Bridge and Camera RAW have never worked properly on this machine since i got it, quitting all the time when renaming files or browsing my hard drive folders in Bridge. i was told that this is normal and that CS3 and Leopard will fix all this. then the CS3 Beta came out and the machine quits even with the new version.
i contacted Adobe, they say it is my hardware. i went to the apple store and showed them the problem and was able to duplicate it on every mac pro in their store and they said it must be a software issue.
i bought more RAM from apple. the machine works somewhat better now, but it still crashes in photoshop and adobe camera raw and bridge. i purchased lightroom and have looked at changing my workflow, and this program too quits intermittently.
i called apple customer support again. they walked me through using a different user account. same issues. i asked to speak to customer relations. i got on the phone with the lady, and i asked if it was possible to send someone out to look at the machine since it is not working properly, and she said that it is not something they would do since it is not their problem. i asked if they would be able to help me decipher the crash logs so i can find out WHY the machine is crashing.
her exact words were, "well, maybe you can sell it? if it is giving you all these problems and since it is not our hardware, it might be best for you to sell it and buy something that works."
"sell it." i would like to say that "sell it" was not the answer i was looking for. i wasn't even mean to her. i was extremely polite and i got, "sell it" from customer relations. i hope none of you get "sell it"
good luck to all of you.

You use to use Windows but decided to move to Macs at some point, and not look or go back. And that the Quad G5 worked up until some point.
When I got my Mac Pro back in late August/early Sept, I ran into some oddities that no one could help me with. Drivers from Lexmark for their laser printers. Suffice to say that I spent weeks if not month trying to track down why etc. and doing the "clean install" but ended up with the original install disk image.
I'm always afraid if I am forced to install any drivers for now as a result.
I updated SoftRAID (I thought) and ran into every driver and extension conflict possible, known and unknown.
Clean install and avoided anything I could "live without" this time around, and it was stable. For a few days, any and every - and I mean absolutely anything I tried to launch, run or whatnot would CRASH.
I was ready to point fingers. But at whom? ah! must be the Ramjet. Passes all tests, but there must be a gremlin and nothing is good enough to find the cause.
System is now rock solid and stable.
I don't know really what or why. And whether it was SMC reset (I wish they would paint the button in RED!) or zapping PRAM/NVRAM.
I also installed Vista to see if it was OS X or hardware or not. But I never learned what is needed to really use and secure a Windows system - or troubleshoot it if it goes haywire. But you would.
I have spent 40+ yrs tinkering with computers, and 20 with Macs. I think I still remember some of the troubleshooting days from 1990 hunting down shareware bugs.
If it is hardware, it would fail running XP too, maybe? did you retain your license for and copies of Windows and CS2 or whatever you would use? (The Mac Pro really shines running Windows Vista from what I've seen).
It doesn't take a lot to turn a Mac into a crash-prone system. There are some bugs even with the OS update installer itself it seems.
Troubleshooting is as much art as science. Hunches based on what feels wrong with some sweat and guesses backed by some "CSI" sleuthing and detective work.
Only Apple or Intel would know if they have had to come out with re-designed chips, a newer motherboard, or cpus. Or the AMB used on the Risers.
As I said (5 pages ago?) a friend had a G5 Quad that would not run CS2 properly, was crashing etc. (and had on-site Care etc) and the latest logicboard (3rd) stopped the problems, CS2 runs faster and better, it doesn't crash, and the benchmarks show it.
There are revisions to logic-boards. I read it takes 3-6 months to get a pattern of a problem, and another 3-6 months to redesign parts, manufacturing, testing, between engineering prototypes and manufacturing.
I thought the whole idea of AppleCare was sort of the "care" in AppleCare. And to solve a problem.
It would take someone with access to what engineering errata is going on. What changes were made to G5s. There were other problems with Quad it seems as well, heat, the liquid cooling components (there are two varieties).
I don't have the stomach or temper to deal with customer service, phones, etc. But I would make an appointment (yes, again!). I don't know what terms there are for small business or customers to get premium care, probably not good.
We had a mainframe with a bad memory card or bank. We thought. We also swapped out every part trying to get it fixed. We even had to keep the room temp colder and controlled humidity. A new system for us would have been lower maintenance, lower energy bill, less strain on a/c even. And smaller (so we didn't need to use as much floor space). But government can be "penny wise and pound foolish" in such matters.
I know you are just getting familiar with things like "Onyx" and "Disk Warrior" and such. Those can be helpful.
Crashing does tend to lead to more crashes. Mac OS X is not immune to side effects of what they can do. And usually you want to finish a project, not get sidelined.
I wish you had a G5 Quad in there. Two systems. Maybe two G5s even if you have the work or so you can be running CS2 on one and CS3 on another. Or have a techie "gearhead" come in and test and insure that your systems are in working order. Something.
It ain't normal. And it should get more than a "brush off."

B/T customer relations?

O/K where are all the moderators? try sorting this out; 3 weeks ago i tried to order Infinity 2 as is advertised on the TV and all over the internet-- so i check that my local exchange is capable , yes, "taking orders" so i phone up and wait the required 35minutes in a queue and place my order and am told "if any problems you will be notified" so i wait a couple of days with no contact so i phone up again to be told(after another 30 mins queue) that my order has been cancelled but no reason given, but "Sandra" will sort it all out and check that the order has gone through---yes all ok but i have to sign up for a new contract and accept online bills and i can save money by paying my line rental yearly with one payment--this i promtly do and wait to be contacted within 24 hrs .
Guess what --another few days go by with no contact so back on the phone , wait 38mins , get India , explain- which results in getting put on hold after 10mins of trying and getting read their list of "prompts" over and over, then back into another queue for the same thing again to happen, finally getting through to "Jordan" who explains my order has been cancelled yet again and so he checks the details to tell me "no i cannot have Infinity yet --i must be too far away from the local exchange--which is situated 3 doors away from my house! i can see it every day but cannot have it because it isn't ready yet, but until it is i can have another setup giving me a HOME HUB 4 which will cure my immediate problem and when Infinity comes "online" i can change onto that, righty ho , sign me up, so done i am told my modem will be delivered in 3 days with connection that day along with B/T Sport free, modem turns up--plug it in ---nothing---after chopping and changing bits around it turns out the modem is ok but the supplied POWER ADAPTER is faulty, so cobble the old one in place with sellotape (because the plug on the new one is different) and get it working--still with me folks? next day back to the phone---India 3tries--England 4tries queuing each time i got dumped until i get Mina , now Mina speaks english and understands the problem and will sort it out , what she will send me is a b/t welcome pack which has everthing i need in it and i just take out the bits i need and send the others plus said faulty p/supply back and all will be settled----wrong--i check on MYBT to see what is coming , no mention of p/supply so back on the phone,queue, get told everything i need is in the **bleep** pack which will be delivered in 3 days ---today yippee--what do i get in my welcome pack???? 2 cables, 2 filters , couple of small books, and a disc, where is the **bleep** power supply? best part of 40yrs a B/T customer and this is SERVICE? CUSTOMER RELATIONS? YEH RIGHT, where is the number for Virgin?

Hi Alzymer,
Welcome to the community!
I'm sorry for the problems you've had getting service set up. I can help get you up and running from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

PLEASE HELP - Component Failure - Customer Relations e-mail

To whom it may concern:
I've been trying to reach someone from customer relations, but there is not an email in the web site and the call center is not very efficient. I'm in Caracas, Venezuela and I've been having problems with my 800 MHZ iBook. The computer experienced the following symptoms:
- Scrambled and distorted video
- Appearance of unexpected lines on the screen
- Intermittent video image
- Video freeze
- Computer starts up to blank screen
An authorized Service Provider determined that the component failure identified for the Expanded iBook Logic Board Repair Extension Program affected my computer.
In order to make the arrangements for the repair, the AASP needs the invoice of the purchase, which I don't have because I did it over the Internet and my father in law brought it to me from the US.
I have the web order number, the billing and shipping info, and the computers serial number. I'm hopping that Apple can send me a copy of the invoice so I can proceed with the Repair Extension Program, but it has been impossible to speak to any customer relations representative, or find an email address in the web site.
Please, please ,please, I need an email address of customer relations.
I would really appreciate any information you can give me.
Thank you in advance.

Veronica
Call 1-800-MY-APPLE, select the appropriate option, give the customer service representative your web order number, phone number or e-mail address, and they can pull the invoice up and e-mail you a copy. I'm a newbie too, so go easy on me.
Bert

How to Created custom report for Ship not Billed (SD/FI)?

Hi all,
I am anticipating to write some abap reports..Here is one of them..
Anyone can help me with writing a Report , how to do 'Custom Report for shipped not Billed(SD/FI)' ..But since I am new to Abap , if you wish to reply, please use a little more detail and simple explanation, step by step so I can understand what is the idea, how it can be acheived...what kind of report should be used , techniques, tables etc...:)
Appreciate your help!
Regards,
Boby

Hi Boby,
You need to create custom transaction to achive these results.
you will have selection-screen ,it would be :
Date : Here date would be mandatory - Ranges Option
Customer - Optional field - Ranges
Order # Sales Order (Optional) Ranges
Invoice # - Invoice # (Optional) Ranges
You will get the data based on ur selection-screen criteria ...
First you will have customer order details from diffrent table
VBAK,
VBAP,
LIKP
LIPS
VBRK,
VBRP
KNA1,
VBFA Tables ( See the my sample program )
Output would be :
Customer #   Custome Name    Order #   Delivery #   Invoice #   Netpr, Netquantity ,
Check the condition whether invoice table has VBRK-RFBSK = ''.
See the my sample program : This is sales report by monthly..
REPORT ZFDSALES_REPORT no standard page heading
                       message-id zwave.
Data Declaration Part
TYPE-POOLS
type-pools : slis.
Tables
tables : VBAK,
         VBAP.
Internal table for VBAK Table
data : begin of i_vbak occurs 0,
       vbeln like vbak-vbeln,
       bstnk like vbak-bstnk,
       vdatu like vbak-vdatu,
       end of i_vbak.
Internal table for VBAP and MATNR
data : begin of i_vbap occurs 0,
       vbeln like vbap-vbeln,
       matnr like vbap-matnr,
       kdmat like vbap-kdmat,
       kwmeng like vbap-kwmeng,
       netpr like vbap-netpr,
       maktx like makt-maktx,
       end of i_vbap.
Internal tables
data : begin of i_sales occurs 0,
       vdatu like vbak-vdatu,
       bstnk like vbak-bstnk,
       matnr like vbap-matnr,
       maktx like makt-maktx,
       kdmat like vbap-kdmat,
       kwmeng like vbap-kwmeng,
       netpr like vbap-netpr,
       end of i_sales.
Variable for ALV
data : v_repid like sy-repid,
       gt_fieldcat    type slis_t_fieldcat_alv.
Selection-screen
selection-screen : begin of block blk with frame title text-001.
select-options : s_vbeln for vbak-vbeln,
                 s_erdat for vbak-erdat,
                 s_ernam for vbak-ernam,
                 s_vdatu for vbak-vdatu obligatory,
                 s_BSTNK for vbak-BSTNK,
                 s_KUNNR for vbak-kunnr,
                 s_matnr for vbap-matnr,
                 s_KDMAT for vbap-KDMAT.
selection-screen : end of block blk.
Initilization
initialization.
v_repid = sy-repid.
S T A R T - O F - S E L E C T I O N ****************
start-of-selection.
Get the data from VBAK and VBAP Tables
perform get_vbak_vbap.
E N D - O F - S E L E C T I O N *****************
end-of-selection.
Display the data
perform dispolay_data.
*&      Form get_vbak_vbap
      Get the data from VBAK and VBAP Table
FORM get_vbak_vbap.
Get the data from VBAK Table
select vbeln bstnk vdatu from vbak into table i_vbak
                     where vbeln in s_vbeln
                     and   bstnk in s_bstnk
                     and   vdatu in s_vdatu
                     and   kunnr in s_kunnr
                     and   erdat in s_erdat
                     and   ernam in s_ernam.
if sy-subrc ne 0.
    message e000(zwave) with 'No data found for given selection'.
endif.
Get the data from VBAP Table
select avbeln amatnr akdmat akwmeng a~netpr
         b~maktx into table i_vbap
         from vbap as a inner join makt as b on bmatnr = amatnr
         for all entries in i_vbak
         where a~vbeln in s_vbeln
         and   a~kdmat in s_kdmat
         and   a~abgru = space
         and   a~matnr in s_matnr
         and   a~matnr ne '000000000000009999'
         and   a~matnr ne '000000000000004444'
         and   a~matnr ne '000000000000008888'
         and   a~matnr ne '000000000000001111'
         and   a~werks = '1000'
         and   b~spras = 'E'
         and   a~vbeln = i_vbak-vbeln.
if sy-subrc ne 0.
    message e000(zwave) with 'No data found for given selection'.
endif.
sort i_vbak by vbeln.
sort i_vbap by vbeln matnr.
loop at i_vbap.
    read table i_vbak with key vbeln = i_vbap-vbeln
                            binary search.
    if sy-subrc eq 0.
      i_sales-bstnk = i_vbak-bstnk.
      i_sales-vdatu = i_vbak-vdatu.
      i_sales-matnr = i_vbap-matnr.
      i_sales-kdmat = i_vbap-kdmat.
      i_sales-maktx = i_vbap-maktx.
      i_sales-netpr = i_vbap-netpr.
      i_sales-kwmeng = i_vbap-kwmeng.
      append i_sales.
    else.
      continue.
    endif.
    clear : i_sales,
            i_vbap,
            i_vbak.
endloop.
sort i_sales by vdatu bstnk matnr.
refresh : i_vbap,
            i_vbak.
ENDFORM.                    " get_vbak_vbap
*&      Form dispolay_data
      Display the data
FORM dispolay_data.
Fill the Fiedlcat
PERFORM fieldcat_init using gt_fieldcat[].
CALL FUNCTION 'REUSE_ALV_GRID_DISPLAY'
   EXPORTING
I_INTERFACE_CHECK                 = ' '
I_BYPASSING_BUFFER                =
I_BUFFER_ACTIVE                   = ' '
      I_CALLBACK_PROGRAM                = v_repid
I_CALLBACK_PF_STATUS_SET          = ' '
I_CALLBACK_USER_COMMAND           = ' '
I_CALLBACK_TOP_OF_PAGE            = ' '
I_CALLBACK_HTML_TOP_OF_PAGE       = ' '
I_CALLBACK_HTML_END_OF_LIST       = ' '
I_STRUCTURE_NAME                  =
I_BACKGROUND_ID                   = ' '
I_GRID_TITLE                      =
I_GRID_SETTINGS                   =
IS_LAYOUT                         =
      IT_FIELDCAT                       = gt_fieldcat[]
IT_EXCLUDING                      =
IT_SPECIAL_GROUPS                 =
IT_SORT                           =
IT_FILTER                         =
IS_SEL_HIDE                       =
I_DEFAULT                         = 'X'
I_SAVE                            = ' '
IS_VARIANT                        =
IT_EVENTS                         =
IT_EVENT_EXIT                     =
IS_PRINT                          =
IS_REPREP_ID                      =
I_SCREEN_START_COLUMN             = 0
I_SCREEN_START_LINE               = 0
I_SCREEN_END_COLUMN               = 0
I_SCREEN_END_LINE                 = 0
IT_ALV_GRAPHICS                   =
IT_ADD_FIELDCAT                   =
IT_HYPERLINK                      =
I_HTML_HEIGHT_TOP                 =
I_HTML_HEIGHT_END                 =
IT_EXCEPT_QINFO                   =
IMPORTING
E_EXIT_CAUSED_BY_CALLER           =
ES_EXIT_CAUSED_BY_USER            =
    TABLES
      T_OUTTAB                          = i_sales
EXCEPTIONS
PROGRAM_ERROR                     = 1
OTHERS                            = 2
ENDFORM.                    " dispolay_data
*&      Form fieldcat_init
      text
     -->P_GT_FIELDCAT[] text
FORM fieldcat_init USING e01_lt_fieldcat type slis_t_fieldcat_alv.
DATA: LS_FIELDCAT TYPE SLIS_FIELDCAT_ALV.
Delivery Date
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME    = 'VDATU'.
LS_FIELDCAT-OUTPUTLEN    = 12.
LS_FIELDCAT-TABNAME    = 'I_SALES'.
ls_fieldcat-seltext_L = 'Delivery Date'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Purchase Order #Material Description
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME    = 'BSTNK'.
LS_FIELDCAT-OUTPUTLEN    = 25.
LS_FIELDCAT-TABNAME    = 'I_SALES'.
ls_fieldcat-seltext_L = 'Purchase Order #'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Material
CLEAR LS_FIELDCAT.
LS_FIELDCAT-REF_FIELDNAME    = 'MATNR'.
LS_FIELDCAT-REF_TABNAME    = 'MARA'.
LS_FIELDCAT-FIELDNAME    = 'MATNR'.
LS_FIELDCAT-TABNAME    = 'I_SALES'.
ls_fieldcat-seltext_L = 'Material #'.
ls_fieldcat-seltext_M = 'Material #'.
ls_fieldcat-seltext_S = 'Material #'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Material Description
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME    = 'MAKTX'.
LS_FIELDCAT-OUTPUTLEN    = 40.
LS_FIELDCAT-TABNAME    = 'I_SALES'.
ls_fieldcat-seltext_L = 'Material Description'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Customer Material #
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME    = 'KDMAT'.
LS_FIELDCAT-OUTPUTLEN    = 35.
LS_FIELDCAT-TABNAME    = 'I_SALES'.
ls_fieldcat-seltext_L = 'Customer material no.'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Quantity
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME    = 'KWMENG'.
LS_FIELDCAT-OUTPUTLEN    = 15.
LS_FIELDCAT-TABNAME    = 'I_SALES'.
ls_fieldcat-seltext_L = 'Quantity'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Net Price
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME    = 'NETPR'.
LS_FIELDCAT-OUTPUTLEN    = 15.
LS_FIELDCAT-TABNAME    = 'I_SALES'.
ls_fieldcat-seltext_L = 'Net Price'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
ENDFORM.                    " fieldcat_init
Reward Points if it is helpful
Thanks
Seshu

Do I need to create billing for FD (free delivery) sales order

Hi
I have a question. I created first a sales order (FD) in our sap system. but I don't know whether I need to create billing for the FD order. when I try to create billing for this FD order, SAP cannot to process it.
I also research configuration. in VOV8, SAP not set billing function.
thanks
Henry

Hi henry
If you have created Free of charge delivery (FD) sales order then the item category will be KLN only.After PGI then stock level will reduce and the effect of the stock is that you are issuing stock to customer at free of charge.And as you have assigned cost center then the data will flow to the controlling area and the Financial document after PGI.
Secondly if you assign TANN as a item category and do delivery and then PGI then if the reference document is different then it will have affect as the KMN and TANN item categories doesn't have same features
Regards
Srinath

Need info on Billing Outputs

Hello,
I need info abt billing Outputs - The language is maintained in Bill to party (Customer master), Its maintained in Condition record, It can be changed while creating the invoice.
Now my question is, which of the above three cases has got highest priority.
Could some one provide me some info on this?
Regards,
Krishna

By default, we will maintain language in Bill-to-Party & also Condition record. But if required, it can be chaged at Invoicing level while taking output. Priority will be Bill-to-party, followed by Condition Record.
Regards,
Rajesh Banka

How to operate multiple querys using DB Adapter and 'Execute Custom SQL'

I have a requirment that I need to create database adapter in your BPEL process with 'Execute Custom SQL' to operate multiple query in DB in one atomic
here are the details:
inbound request:
<ns1:Query_bpelProcessRequest>
<ns1:input>
<ns1:ItemDetail>
<ns1:ItemID>1123DDDS</ns1:ItemID>
</ns1:ItemDetail>
<ns1:ItemDetail>
<ns1:ItemID>1126EWWA</ns1:ItemID>
</ns1:ItemDetail>
<ns1:ItemDetail>
<ns1:ItemID>11208FSAA</ns1:ItemID>
</ns1:ItemDetail>
</ns1:input>
</ns1:Query_bpelProcessRequest>
I use for-each fuction in XSLT to mapping the all ItemID value:
<xsl:template match="/">
<xsl:for-each select="/tns:Query_bpelProcessRequest/tns:input/tns:ItemDetail">
<ns1:QueryFromDB_Input>
<ns1:ItemID>
<xsl:value-of select="tns:ItemID"/>
</ns1:ItemID>
</ns1:QueryFromDB_Input>
</xsl:for-each>
</xsl:template>
and in DB Adapter I use the 'Execute Custom SQL' to query the CONTENT value according the ItemID value:
select distinct CONTENT from agile.item where ITEM_NUMBER=’<ItemID>’
However, in the result, It only query the first item value for <ns1:ItemID>1123DDDS</ns1:ItemID>
<<QueryFromDB_InputVariable><part xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" name="QueryFromDB_Input_msg">
<QueryFromDB_Input xmlns:ns1="http://xmlns.oracle.com/pcbpel/adapter/db/QueryFromDB" xmlns="http://xmlns.oracle.com/pcbpel/adapter/db/QueryFromDB">
<ns1:ItemID>1123DDDS</ns1:ItemID>
</QueryFromDB_Input>
</part></QueryFromDB_InputVariable>
<QueryFromDB_OutputVariable><part xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" name="QueryFromDB_OutputCollection">
<QueryFromDB_OutputCollection xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://xmlns.oracle.com/pcbpel/adapter/db/QueryFromDB">
<QueryFromDB_Output>
<ITEM_NUMBER>1123DDDS</ITEM_NUMBER>
<CONTENT >SJIFESSFFJ</CONTENT >
</QueryFromDB_Output>
</QueryFromDB_OutputCollection>
</part></QueryFromDB_OutputVariable>
the other two querys are not operated.
what can I do to operate multiple querys??
Thanks

Hi Rod,
I are using while loop and assign array inputvalue to the inputvarable of DBadapter now, but actually it doesn't work.
Throw expection
<selectionFailure xmlns="http://schemas.xmlsoap.org/ws/2003/03/business-process/"><part name="summary"><summary>XPath query string returns multiple nodes.
According to BPEL4WS spec 1.1 section 14.3, The assign activity part and query /client:ItemsQuery_bpelProcessRequest/client:input/client:inputDetail/client:ProductID["ItemIndex"] should not return multipe nodes.
Please check the BPEL source at line number "89" and verify the part and xpath query /client:ItemsQuery_bpelProcessRequest/client:input/client:inputDetail/client:ProductID["ItemIndex"].
Possible reasons behind this problems are: some xml elements has maxOccurs > 1 or the xml data is invalid according to XML Schema.
To verify whether XML data received by a process is valid, user can turn on validateXML switch at the domain administration page.
</summary>
</part></selectionFailure>
my inbound XSD:
<element name="ItemsQuery_bpelProcessRequest">
<complexType>
<sequence>
<element name="input" type="tns:inputType"/>
</sequence>
</complexType>
</element>
<complexType name="inputType">
<sequence>
<element name="inputDetail" minOccurs="0" maxOccurs="unbounded">
<complexType>
<sequence>
<element name="ProductID" type="string" minOccurs="0"/>
</sequence>
</complexType>
</element>
</sequence>
</complexType>
<element name="ItemsQuery_bpelProcessResponse">
<complexType>
<sequence>
<element name="result" type="tns:outputType"/>
</sequence>
</complexType>
</element>
<complexType name="outputType">
<sequence>
<element name="ItemOutput" minOccurs="0" maxOccurs="unbounded">
<complexType>
<sequence>
<element name="item_id" type="string" minOccurs="0"/>
</sequence>
</complexType>
</element>
</sequence>
</complexType>
DB Adapter XSD:
<xs:schema targetNamespace="http://xmlns.oracle.com/pcbpel/adapter/db/QueryItem" xmlns="http://xmlns.oracle.com/pcbpel/adapter/db/QueryItem" elementFormDefault="qualified" attributeFormDefault="qualified" xmlns:xs="http://www.w3.org/2001/XMLSchema">
<xs:element name="QueryItem_Input" type="QueryItem_Input"/>
<xs:complexType name="QueryFrom_Input">
<xs:sequence>
<xs:element name="ProductID" type="xs:string" nillable="true"/>
</xs:sequence>
</xs:complexType>
<xs:element name="QueryItem_OutputCollection" type="QueryItem_OutputCollection"/>
<xs:complexType name="QueryItem_OutputCollection">
<xs:sequence>
<xs:element name="QueryItem_Output" type="QueryItem_Output" minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:complexType>
<xs:complexType name="QueryItem_Output">
<xs:sequence>
<xs:element name="item_id" type="xs:string" nillable="true"/>
</xs:sequence>
</xs:complexType>
</xs:schema>
the bpel assign:
<assign name="Initial_Index">
<copy>
<from expression="0"/>
<to variable="ItemIndex"/>
</copy>
</assign>
<while name="While_1"
condition="bpws:getVariableData('ItemIndex')<ora:countNodes('inputVariable','payload','/client:ItemsQuery_bpelProcessRequest/client:input/client:inputDetail/client:ProductID)">
<sequence name="Sequence_1">
<assign name="Assign_QueryInput">
<copy>
<from variable="inputVariable" part="payload"
query='/client:ItemsQuery_bpelProcessRequest/client:input/client:inputDetail/client:ProductID{bpws:getVariableData('ItemIndex')}'/>
<to variable="QueryItem_InputVariable"
part="QueryItem_nput_msg"
query="/ns2:QueryItem_Input/ns2:ProductID"/>
</copy>
</assign>
<invoke name="Invoke_QueryDB" partnerLink="QueryItem"
portType="ns1:QueryItem_ptt"
operation="QueryItem_PSFT"
inputVariable="QueryItem_InputVariable"
outputVariable="QueryItem_OutputVariable"/>
<assign name="Assign_Output">
<copy>
<from variable="QueryItem_OutputVariable"
part="QueryItem_OutputCollection"
query="/ns2:QueryItem_OutputCollection/ns2:QueryItem_Output/ns2:item_id"/>
<to variable="outputVariable" part="payload"
query='/client:ItemsQuery_bpelProcessResponse/client:result/client:ItemOutput/client:item_id{bpws:getVariableData('ItemIndex')}'/>
</copy>
<copy>
<from expression="bpws:getVariableData('ItemIndex')+1"/>
<to variable="ItemIndex"/>
</copy>
</assign>
</sequence>
</while>
I use {} instead of [] for array, because [] seams not reveal in this message board
seems I can't assign array values to the DB inputvalue, Are there any solutions for this ?
I still haven't found any way for operating multiple querys using DB Adapter.
Thanks
Edited by: user1065212 on 07-Jan-2010 19:39
Edited by: user1065212 on 07-Jan-2010 19:41
Edited by: user1065212 on 07-Jan-2010 19:44
Edited by: user1065212 on 07-Jan-2010 19:45

Who is the Vice President of Customer relations? Do you have a number where he can be reached?

Hi doglady, I will be glad to assist you. Please provide via private message complete description of the problem, model # of unit, phone #, date of purchase and reference #'s related to the issue (i.e,event #, work order). Thanks, Hailey

Hi Hailey - I am frustrated and disappointed with Sony Customer Service abroad, specifically, in the Philippines. I am unwilling to work with teams abroad after my experience and I have been a customer for over 10 years. I am also writing to the VP of Sony Electronics Sales, Mr. Michael Fasulo, of my poor experience via phone and chat with the Philippines team that did not resolve my isse and let me know that Customer Service is not their top priority, rather that Sony Policies are their number one priority. This attitude and lack of regard for the customer was communicated by both Vnice Employee ID 806407 and her Supervisor of Customer Service, Jessica, Employee ID 18353, both located in the Philippines. Due to Sony's lack of training and poor customer service, after 10 years of being a customer, I will cancel my order. When a Sony member reaches out I will only consider speaking with a US executive of Customer Service as the subject line indicates or will await communication from Mr. Fasulo. Please do not insist to communicate with teams based abroad. Please provide the VP Customer Relations contact email and phone in NY, USA as I will copy him on the correspondence to Mr. Fasulo. I await your reply with the VP of Customer Relations contact information.

Order related item and delivery related item in one billing document

Hi Experts,
how can we include order related item and delivery related item in one billing document .
Please give me the configuration logic .

Hello,
1)Reference Document Number VBRK-XBLNR.
In transaction VTFA and VTFL at header level setup the field 'Reference number' so that it is the same (example 'E')
2) Payment Reference VBRK-KIDNO
It should be a consequence of the split, and not a cause. So you can ignore it
3) Billing date for billing index VBRK-FKDAT
In sales order and delivery you should set the same billing date. Alternatively, the the first screen of VF01 please set a Defailt billing date
4) Customer purchase order number VBRK-BSTNK_VF
It is necessary that sales order to be billed and sales order referenced to delivery to be billed have the same purchase order number. There is not other way.
5) Assignment number VBRK-ZUONR
In transaction VTFA and VTFL at header level setup the field 'Assignment number' so that it is the same (example 'E')
6) Translation Date
Same solution of point 3.
Best regards,
Ivano.

Executive Customer Relations needed on constant bill overcharges

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