I've been overcharged on my bill

Hi, I've just received my bills. I get two separate bills, one for line rental (monthly), one for broadband / home hub.
My broadband / home hub bill has been overcharged, specifically on the usage details under 'other'. It seems that I'm being charged for calls made during the day, which shouldn't be happening as I am on the unlimited UK anytime plan as regards phone calls, which I set up on 31st March and have a letter confirming the details.
Anyone got any idea which number I should call or who I need to speak to? I can't just 'query a call' on my bill as that would be a time-consuming process for the number of calls I'd have to query.
Cheers.
Solved!
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enormouschicken wrote:
Hi, I've just received my bills. I get two separate bills, one for line rental (monthly), one for broadband / home hub.
My broadband / home hub bill has been overcharged, specifically on the usage details under 'other'. It seems that I'm being charged for calls made during the day, which shouldn't be happening as I am on the unlimited UK anytime plan as regards phone calls, which I set up on 31st March and have a letter confirming the details.
Anyone got any idea which number I should call or who I need to speak to? I can't just 'query a call' on my bill as that would be a time-consuming process for the number of calls I'd have to query.
Cheers.
Hi enormouschicken and welcome
Ok, I'm a little confused here. There could be more!
Do you mean that you have a bill for landline rental and calls plus a bill for your broadband including home hub phone calls?
If I'm correct, have you been pressing 5 and then the number you want to call using the hub phone other wise you will be billed for phone calls using the hub phone. If I remember correctly the hub phone calls are free at evenings and weekends.
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