Billing and cancellation

I just signed up for a subscription and skype to make payment, but it was the wrong subscription. how can I change the subscription and/or get my money back.

You need to request a refund through customer service:
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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HT1918 i have recently moved from the uk to australia and cancelled my uk debit before the payment was processed for songs i bought in itunes. i have tried to edit my billing info with australian debit details but the site says 'invalid card' how can i fi

i have recently moved from the uk to australia and cancelled my uk debit before the payment was processed for songs i bought in itunes. i have tried to edit my billing info with australian debit details but the site says 'invalid card' how can i fix this?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Link between billing doc and cancelled billing doc

Hi,
If there is a cancelled billing document then how can I find for which original document the cancelled document was posted? What is the link between Original billing document and cancelled billing document. I mean is there any database field level link?
Thanks!!
Regards,
Sriram.

Hi,
Thanks for your reply. Is there any function module to get the original and cancelled document.
Thanks!!
Sriram

If I just paid my monthly prepaid bill and want to cancel w verizon do I get some of my money back?

If I just paid my monthly prepaid bill and want to cancel w Verizon do I get some of my money back?

No. In accordance with the Customer Agreement, any funds on your prepaid account will not be refunded if you cancel.
http://www.verizonwireless.com/b2c/support/customer-agreement
CAN I TAKE MY WIRELESS PHONE NUMBER TO ANOTHER CARRIER?
You may be able to take, or "port", your wireless phone number to another carrier. If you port a number from us, we'll treat it as though you asked us to cancel your Service for that number. After the porting is completed, you won't be able to use our service for that number, but you'll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation. If you're a Prepaid customer, you won't be entitled to a refund of any balance on your account.

HT3702 hi i got bill for pandora one radio renewal and i havent purches please refund my account on the amount of $3.99 and cancel the subscription thanks

i got a bill for pandora one i never order please refund my account $3.99 and cancel the subscription Thanks

These are user-to-user forums, you are not talking to Apple here. If you want to contact iTunes support then you can do so here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
If you have the app and it has an auto-renewing subscription then you can manage your own subscriptions : http://support.apple.com/kb/HT4098

HT4157 I have a cellular data account on my iPad. Almost immediately after I signed up, my e-mail was hacked and had to be cancelled. I cannot get into my AT&T cellular data account now to change the billing and account to my new e-mail. Please help.

I have a cellular data account on my iPad. Almost immediately after I signed up, my e-mail was hacked and had to be cancelled. I cannot get into my AT&T cellular data account now to change the billing and account to my new e-mail. Please help.

According to the AT&T Wireless web site, you can manage your iPad data plan either from the iPad, or by using a web browser:
From the website
Log in to your account at att.com/iPadlanding using the email address and password you used during activation.
Your account information will display. Select the desired account change option then tap Next.
Read the Terms of Service, and then tap Accept.
Review the Payment Summary to ensure the details are correct. Use the Back button if changes are required, otherwise tap Submit.
Read the Confirmation message then tap OK.

Billed for FIOS TV after I returned equipment and cancelled

Please help me. I have been a Verizon customer for more than 15 years, with Internet, residential as well as wireless phone service. On June 23, 2015, I signed up for Verizon FIOS TV. I was told by the Verizon representative that I could do a self-install, it was easy. The order was set up for me to pick up the equipment at a local Verizon store. I picked up the equipment on June 24, and attempted to install FIOS TV, but got no further on the screen, than “Welcome to FIOS TV’. I contacted the help desk, and it was determined that a technician needed to come out. An appointment was made for Friday, June 26. I then contacted my current cable provider to cancel my service, and several concessions and accommodations were made to retain me as a customer, of which I could not refuse. I then decided to cancel FIOS TV, and this is where my nightmare begins.Events as they happened: (1) I contacted Verizon June 24, and a ticket was written up to cancel Ticket Number. (2) I then cancelled the appointment with the technician; and(3) I returned all the equipment to the Verizon store on June 25. To my surprise, I receive my bill, and I am being billed for FIOS TV. I contacted Verizon by chat on Monday, July 13. I explained the situation, and was told that FIOS TV had never been cancelled. The representative proceeded to go through the process of cancelling FIOS TV, and reverting my service back to internet and landline phone service. At no time did this agent inform me that this was a new contract. She assured me that everything was cancelled, and that my bill would be adjusted. I received a confirmation email with the estimated charges, and this is where I see that I am under a new contract for a “Double Play” service, which includes FIOS Internet and Digital Voice. But to my further surprise, for the 8/7 bill, I am being charged a one-time fee of $34.50 for what I don’t know and a FIOS TV activation fee @ $69.99, installment 2 of three for $23.00, and my estimated bill is not $225, but now $182.70 with other taxes and fees. Concerned with this email, I then placed a call to Verizon on July 13 at around 6:30 pm. The agent’s name was Summer. I then had to repeat everything that has happened. She goes over my account, and it is clear to me that she has no clue as to what to do, or what to tell me. She tells me that she is putting through some “ROX” ticket which would be sent to another section which deals with disconnection issues. I ask if I could get a ticket number, or an email of this transaction, and she says no. She then questions me about why I cancelled, and then things go really south. To my ultimate disbelief, she begins to berate me and tell me that I should never have cancelled. She further stated that I should have proceeded with the installation, and that Verizon has the right to charge me for the activation, because I actually saw the screen which said “Welcome to FIOS TV”. I can’t believe that she is speaking to a customer this way, literally insulting me. I reminded her that I had every right to cancel as long as I did so within the 14 day cancellation period, and that it was none of her business why I cancelled. If a customer decides to cancel, it should just be a 1, 2, 3 action. I also told her that she was acting very unprofessional and that I did not have to continue this conversation with her. Before I could end the conversation, she hung up on me. I was very upset after this call. A conversation like this with a rude customer service representative is the very reason I will never sign up for FIOS TV, and furthermore, I am considering cancelling Internet and digital voice, even if I have to pay the cancellation fee. Remedy: I would like my bill corrected as soon as possible to reflect no charges, i.e., taxes, activation fees, one time fees, etc. relating to FIOS TV. I should not have to spend another minute on the phone with a rude customer service representative to straighten this out. I apologize for such a long letter, but it is very important to me that you know the facts. I await your response to this very important matter.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Difference between billing and invoice?

Hi all
can anybody say Difference between billing and invoice?
thanks

Hi Ipsit,
Invoice is document indicating to delivery goods and Billing is a receipt of payment
Tables are VBRK & VBRP. For flow, go to transaction VF03, enter document number and hit 'Display Document Flow' button on toolbar
VBRK and VBRP holds billing/invoice details..
Billing Document:
Generic term for invoices, credit memos, debit memos, pro forma invoices and cancellation documents.
The tables are VBRK and VBRP.
2) -- once u do PGI the delivery document will be created. There is no way to stop it.. The thing u can to do go to the list of created deliveries in VL09. Select the delivery doc which u created. There u have the option of reversing the goods or canceling it.
Billing is generic term and u can say invoice is a type of billing document.
After PGI only way left is to cancel it by Using TCODE MBST as this Tcode is used to cancel any material document.
Please Reward If Really Helpful,
Thanks and Regards,
Sateesh.Kandula

Difference between billing and invoice? How to stop PGI?

can u please help me in these questions.
Difference between billing and invoice? How to stop PGI?

Invoice is document indicating to delivery goods and Billing is a receipt of payment
Tables are VBRK & VBRP. For flow, go to transaction VF03, enter document number and hit 'Display Document Flow' button on toolbar
vbrk and vbrp holds billing/invoice details..
Billing Document:
Generic term for invoices, credit memos, debit memos, pro forma invoices and cancellation documents.
The tables are VBRK and VBRP.
2)-- once u do PGI the delivery document will be created . there is no way to stop it .. the thing u can to do go to the list of created deliveries in VL09.. select the delivery doc which u created.there u have the option of reversing the goods or canceling it.
let me know if i am wrong...
thanks,
madhan
Message was edited by:
madhan n

My daughter who used to have an apple account and cancelled it is still having money taken out of her account.?

MY daughter who used to have an apple iTunes account and cancelled it is still getting money taken out of her account what do I do guys to sort this out and get her a refund.

If she logs into her account (an account can't be cancelled or deleted, you can only stop using it) on her computer's iTunes via the Store > View Account menu option, there should be a Purchase History section with a 'see all' link to the right of it - clicking on that should then display a list of her purchases. If she no longer has iTunes installed then she might be able to see recent purchases via this page : http://reportaproblem.apple.com
Did she have any auto-renewing subscriptions that she didn't stop ? There are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
Depending upon what the charged are, she can try contacting iTunes Support and see if they will refund or credit her : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

T-code for cancelled Invoice and cancelled Excise Invoice

Dear Guru,
kindly let me know the T-code for cancelled Invoice and cancelled Excise Invoice.
Wishes,
Abhishek

Hi Abhishek,
I am not aware of any T-code through which you can see the cancelled invoice. I think either you have to go for development (SQVI)
or
Extract the list of your all billing document like billing document created from 01.01.2010 to 22.04.2010
Now go to SE16 --> Table VBFA --> Give your billing document number in field "Preceding Doc." --> and in the field "Subs.doc.categ." --> choose entry "N Invoice cancellation" --> system will show you all the entries for which cancellation billing document has been created.
or
Go to SE16 --> Table VBRK --> enter your billing document list --> In the field "Posting status" --> Choose option "E Billing Document Canceled"
Hope it helps,
Regards,
MT

Can i get a refund if I ordered wrong book on ibooks and cancel it please?

Can i get a refund and cancel a book if I ordered the wrong one on ibooks?

Is it a book that you've bought or is it only a pre-order ? If pre-ordered then you can cancel the pre-order : iTunes Store: About pre-orders (you aren't charged for pre-orders until they are released, so there shouldn't be anything to refund)
If it's an already released book that you've bought then purchases are considered final, but you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Cancel / reverse billing document cancellation document?

Is it possible to configure where we can cancel the billing document cancellation document?
Right now, if we cancel a billing doc using vf11 we get a new cancellation document generated. If we try to cancel that, the system says cancellation of this type not allowed.
Will it work if we configure to allow a cancellation document type on a cancellation billing document?
My problem is a cancellation document was created that is incorrect and can't be fixed - work order used is closed and they cannot open it back up. So this document is stuck unless I can somehow reverse or cancel it.
Thanks gurus - will promptly award pts for resolution.

Thanks for checking - the original bill did not have the same issue. It was done some time ago using the same work order number as a reference that it posted to successfully.
Since that time, that work order has been closed completely and allows no further postings to it.
For some reason, a cancellation vf11 was attempted on that original bill & it tried to post back to that original order # in the cancel. Since it had been closed, we run into this as there's no way to update that order # since it just uses the original one. So now we have a cancellation document failed in accounting due to this message and can't fix it.
A credit memo should have been done due to the order status but they did vf11 anyhow and we're left with this problem.
Thanks much gurus

BILLING DOCUMENT CANCELLATION PROBLEMS

Hi,
in my process from POS we have created IDOCS,than IDOCS we are creating several docuemtns like,
1.article document
2.billing documents,
Now from billing documents, accounting documents has been created with different g/l account and also with posting key 40,50.
now when we saw the bill doc document flow,it shows accounting doc as cleared.
its show entry at G/L level not at customer level,
now when i want to cancel accounting doc its shows tht this document has not been cancel because it not posted.
and when from t.code VF11 i am gng to cancel billing document at the time its shows:
original document is not same as billing document and its contains some error.
Pls help on this

Refer following thread
Cancel / reverse billing document cancellation document?
All the best.
Thanks & Regards
JP

Billing Document Cancellation

Dear All,
I am facing an issue with the billing document cancellation.
I am aware that when we create a billing document then an accounting document gets created automatically in the background and then when we cancel the billing document then another accounting document gets generated and the entries in the previous accounting document are offset and the status of both the document becomes cleared.
But i have a situation here where even after the cancel billing document has been generated only the accounting document of the invoice is getting cleared but the accounting document of the cancel billing document is not getting cleared. Can anybody please help me find out a solution to the issue.
Regards
Deepak Joshi

The flow is as under.
       Export Order----
completed
       Outbound Delivery----
completed
              Goods Issue----
complete
       Invoice----
completed
              Accounting Document----cleared
       Cancel Invoice (S1)----
Completed
             Accounting Document-----Not Cleared
When I go to VFX3 and try to release the cancel invoice i get the message-" no documents found for these selection criteria."
and when i try releasing the document in VF02 i get the message-" the document has already been passed on to accounting."
Please help find a solution to this issue.
Regards
Deepak Joshi

Billing and cancellation

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