Billing change confirmation

I spoke with a lady from Earl Shafer's department about my billing and she helped me with some changes that would lower my bill. She got off the phone (sorry I forgot to write down her name) with me before everything was finalized for the price she quoted was not coming up in the system correctly and she needed to work on this. This was 7/15 and I have be trying ever since via customer service calls and two messages I left on Mr. Shafer's line, 410-931-5231 to get some confirmation that the change occurred and the lenghth of the change will be in effect. I don't think this is a major thing but I can not get this sent to me. All previous changes I received a confirmation email but nothing this time. My other issue was she said the change would take effect that day, but the new bill effective 7/23 had already been issued. I wanted to be able to pay my new rate now instead of waiting for a credit on the next bill. I thought if I mailed my payment in with my rate change confirmation the accountant processing the payment could see what I was doing and not charge me a late fee.......but nothing. I am truly disappointed with how all of this is being handles. Please help me anyone if you can.

Thank you Nash for your reply. In fact it's really the Chinese market's strange rule.
To send less or split the delivery is impossible to my client as no one knows how the customer confirm the stocks. Any kind of deliveries may need to be confirmed partially. And the consignment sales can't give us the accounting entries:
Dr: Stock in Transit
Cr: Inventory
and
Dr: COGS
Cr: Stock in Transit
As you know if there is some other way to deal with the stock in transit but POD. I mean the way to issue the stock in transit without the limitation of the deliveries. Actually we have apply the Material Ledger which is based on the movement of the stock. We should make the material movemet for the stock in transit to ensure the differences of the material to be distributed excatly.

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