Billing for my broadband package is incorrect

I have been trying to get BT to resolve this since October 2010 - the broadband package I am currently on is not what I had requested when I ordered. The length of contract, monthly charge, and components of the package are incorrect. I have spent many hours in BT queues and been pushed from pillar to post, with numerous complaint emails sent. Please can someone help?

Hi,
If you send an e-mail to [email protected], along with a link to this thread and your account number, they should be able to look into this for you.
(They are very good!)
Kyle
=======================================
If you found my post helpful, please give Kudos on the left!
=======================================

Similar Messages

HI , I, ON THE MONTH TO MONTH BILLING FOR Ps AND Lr ($9.99) ... i downloaded Ps but now want to download Lr ... how do i do that because it only gives me the option to take it on a month to month wit the $9.99 .... isn't it included with the package im cu

HI , I, ON THE MONTH TO MONTH BILLING FOR Ps AND Lr ($9.99) ... i downloaded Ps but now want to download Lr ... how do i do that because it only gives me the option to take it on a month to month wit the $9.99 .... isn't it included with the package im currently on ??

Niel.v.d.h please utilize the steps listed in Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html to install Photoshop Lightroom through the Creative Cloud Desktop application.

I am getting error :digital signature for this package is incorrect--

I have completed a clean install and have installed OS 9.2 as well as OS 10.3
and OS 10.4.2 from install DVDs apparently successfully. Now when I attempt to install the software updates for my computer, I get error that the digital signature of this package is incorrect and may have been corrupted since signed by apple. I have previously had all software up to date using software update/s etc. So how do I fix this digital signature Problem??
Harold

Hi, Harold and baltwo —
(1) Harold, I agree with baltwo's advice to try using "stand-alone" downloads as a short-term "work-around." But I realize this may be unsatisfying — if the error becomes chronic.
(2) baltwo's advice to search Apple's KnowledgeBase is normally a very useful resource — but in this instance, only provides links to a few articles about the topic as it relates to OS 9, Mail.app, and OS X Server. If you'd like to read background info about the current usage of digital signatures, you'll find info that's a bit more relevant from:
• Help »» Mac Help »» "What is a digital identity" and "certificate"
• an ADC search (using, e.g., [ exact phrase: "digital signature" and all the words:
"OS X" ] as terms)
• a Google•Mac search.
However, in terms of resolving your situation, I'm inclined to think that most of the search results will be academic. If you search through these discussions to see others' Software Update problems and solutions, you'll find this error message is relatively common — and seems to represent a number of conditions (based on the differing solutions).
(3) I haven't noticed a cogent solution that spans these problems. But the troubleshooting process outlined in KnowledgeBase Articles 106695: Troubleshooting Automatic Software Update in Mac OS X and 106692: Troubleshooting installation and software updates may be helpful. As the latter suggests, you may want to try logging-in to a temporary "test" administrator account as a means to determine whether your account's keychain is implicated specifically. (...or another user-specific issue.)
Please post back to discuss your progress.
Good luck!
Dean

Contact Customer Service about incorrect charges bill for employee line?

I have tried to contact customer service for over 1 week about incorrect charges on my bill with no luck. Horrible customer service and experience, I can't email anybody, I can't chat with anybody, and I can't talk to anybody. My only choice is to mail a letter?

i just got charged 49.00 on my bank card my unlimited usage is a joke !!! cant send texts not even due until june 16 now i am out of my 49.00 until i call my bank!! to have a stop payment Where is customer service cant get to talk to anybody to resolve this matter

Charge for BT Broadband not on Bill?

I live with my folks at the moment. The BT bill is in my dad's name, but I have always paid for the broadband connection. I was with UKOnline until BSkyB shafted them.
A week or so before the 30th November 2010 I went to BT's website and signed up on line for BT Unlimited broadband in my name, (but using our house's BT account number). I echatted with a BT support person that said this was okay as long as I had the bill payers permission.
On the 30th November the switch happened and we have been on BT broadband to date.
Initial emails stated I would pay 24.99GBP (for the broadband) plus 4.99GBP for postage for the BT Home HUB.
My father pays the BT bill by Direct Debt monthly, but he told me tonight that his Direct Debt is still the same as before and the broadband has not appeared on the bill.
Can I just check that the money is taken monthly? Or is it at some other period?
Thanks.
Chris.

That does seem to be the case, but its still weird!
The DD has gone up from 17GBP odd a month to 65GBP odd a month. The bill states the broadband is paid up till March 2011! Not sure how a 50 quid a month increase covers a 24.99 bill?
I suspect though, like most companies that use DD, they have seen an opportunity to have our money in their bank account rather than in ours, and have seized it with both hands!
Chris.

The digital signature for this package is incorrect- error itunes install

I won an ipod shuffle at MacWorld Wednesday. I need to update my itunes to 7.02, but keep getting this error after install is attempted:
The digital signature for this package is incorrect. The package may have been tampered with or corrupted since being signed by “Apple”.
G5 Mac OS X (10.4.8)

Ok..... got no help, but through lots of trial and error found the following. If I download the file my work on a flash dirve it installs fine. Best I can see is it must be some issue with my Netgear router.
Try downloading on another system. File comes in as .dmg and then opens to a .mpkg when all is fine. Mine would never open the enclosing folder.
Best of Luck!
G5 Mac OS X (10.4.8)

The digital signature for this package is incorrect.

im trying to do a software update and i get The digital signature for this package is incorrect. The package may have been tampered with or corrupted since being signed by “Apple”. how do i fix it?

Are you using Software Update, or direct download?
Which exact one is it?

Moved house, being billed for broadband and equipm...

We were approached by BT to upgrade our Broadband to Infinity.
I explained that we were likely to move in the near future and the advisor said that we could transfer our account to the new house. I was suspicious that this would not be the case and made the advisor repeat that this contract would be portable.
As it happens, we have a gap in between houses and now BT are demanding £270 for equipment and contract fees.
I use BT at home and at my company and feel really aggrieved by this situation.
I was sent a prepaid bag for my hub etc which I returned but BT are still charging for equipment.
I hung on for ages last week, navigated loads of "press 1" for this " press 2" for that menus and when I finally did get to speak to a human she could hardly understand English.
I will really be thinking twice about having BT as a provider in our next house and will be reviewing my work broadband.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

£130 Charge on Bill for Engineer who never visited...

Good Morning,
We are new to the forum, forgive us if we are doing this incorrectly but we are at our wits end. Our latest bill arrived and we have incurred a £130 charge for a BT Engineer who did not come to our property nor fix any fault. We have queried this of course, but the advisor has told us according to the records the engineer was on his way to our property.This of course was news to us, we were unaware an appointment had even been scheduled. She said then she would take our complaint to the next level (this was on Weds) and that a manager would contact us within 24-48hrs, which has not been done.
We had BT Infinity installed with anytime calls package on the 6th March 2012, everything was fine until Sunday 11th March when after 9.00 a.m we discovered we had no phone line or broadband service. We rang on our mobile and they tested the line said it was all working OK! and that we must have faulty equipment, we duly went to Argos and purchased a new phone, still did not work. We switched the hub on and off, followed all the instructions still nothing. At 17.00hrs the hub started flashing, we checked the phone and we had a dial tone, so we presumed work must have been carried out locally on an exchange for our service to be distrubted between 9 and 5. The next morning we received a phone call from a BT engineer which we thought was a courtesy call and we told him that everything was fine now, he agreed that it could have been possible that they had been working on an exchange. The call must have lasted all but 3 mins, now we find we are being charged for this. Also on the BT website it does state that if an engineer visits your property and finds fault with your equipment there will be a charge of £99 inc VAT, how comes we are being charged £130 for NO VISIT AND NO FIXING OF ANY FAULT. We will of course be taking this matter further. Has anyone else out there been charged £130 for nothing?

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT can't find my broadband package - Help/advice n...

Hello
So glad I found this forum – I'm in need of some help before I go mad!
I have been a BT internet customer for nearly 10 years.
The trouble started at the end of July when I tried to add BT sport free (I have Sky). I couldn't do it online, so I went on online chat and they said I didn't have a broadband account with them. After an hour of me trying to convince them that I am a customer, they finally said they couldn't help me other than to suggest I talk to sales to add broadband to my account – I already have BT broadband!
I then emailed the residential customer services team via the complaints route to express my dismay at the poor treatment of a long-term loyal customer and to request that they intervene and sort the situation out for me.
They repeated that I only have landline showing with them and asked whether I had another account number. My internet has always been billed separately to my phone account, but looking through all my documents I couldn't see that I'd ever had an account number for my internet service.
I discovered when I looked at my account in BT Yahoo email, that I was still on the BT Yahoo Anytime Plus service, but there was no account number to be seen anywhere. Like many people on this forum I received occasional emails from BT at the end of 2011 saying that I would be transferred to BT Total Broadband Option 1 at some point, but this obviously never happened.
On reading this forum I discovered that there are a number of people like me who have 'unaligned' accounts where they're still on an old service that is billed separately and not linked to their MyBT account. I also read on this forum that someone had managed to find their separate internet account number by checking their bank statement direct debit info. I did this and managed to find an account number (starting GB followed by 8 numbers) but I've tried to use it online myself and it isn't recognised, so I've emailed the residential services team with this number.
They haven't replied to me yet – it's well past the 72 hours they're supposed to reply in – and I've got a strong feeling they're just going to say they can't find the account number on their system. If they reply at all.
Interestingly, I went onto my BT Yahoo email account page today and my internet product had changed from BT Yahoo Anytime Plus to BT Total Broadband Option 1.
Now, I don't know if my message has triggered some action at BT's end, but if it has they haven't told me. My big concern now is that my BT Yahoo Anytime Plus was unlimited with no contract and it now looks like I've been moved to a product with a tiny 10GB limit. I run an online business so I'm rarely offline and I'd exceed my limit within a few days. I'm worried that I'm already exceeding my usage, and if I hadn't looked I wouldn't even know I'd been moved.
All I want is for BT to recognise and merge my accounts, and then I can upgrade to an unlimited package (which will cost less than what I'm paying now anyway). And then I can also add BT Sport, to which I'm entitled and not able to get because BT's systems are rubbish.
I'd thought about simply cancelling my existing direct debit and ordering a new broadband package, but I really need to keep my email address as I've had it for years and I use it for business.
I've seen that there are lovely mods on this forum who can help, so I'm hoping one can come to my rescue before I pull all my hair out – I've got nowhere so far and it's been more than 6 weeks since my intial contact with BT.
Apologies for the length of this message!
Many Thanks,
Justine
Solved!
Go to Solution.

Hello again
Can anybody tell me how long it normally takes for the mods to reply to a contact form please? I submitted an enquiry via RobbieMacs's profile link on 18 September and have not yet received a reply or acknowledgement. Does it normally take a few days to hear back from them?
My problem has also worsened. As I mentioned above, someone has been tinkering with my account because last week I was moved without warning from BT Yahoo Anytime plus service to BT Total Broadband Option 1, without being informed. Then on Friday I received a 'Welcome to BT Broadband' email (I've had BT Broadband for nearly 10 years!), and last night I for the first time ever in nearly 10 years I received a usage warning.
So, not only has my account been moved without telling me, but I've been moved from an unlimited service to a capped service (for the same price) and I'm close to reaching my limiit after a few days usage.
But, despite the behind-the-scenes tinkering, my internet product still hasn't been merged with MyBT account so I cannot access it online to upgrade to an unlimited package, and I cannot call them as they will just tell me they have no record of me having broadband with them (I've been told this too many times over the last few weeks and it drives me crazy everytime - it's as if they think I'm making it up!).
I'm so close to jumping ship to Virgin, and I think if I start incurring extra usage charges because I've been moved on to a product I currently have no control over, it may well be the last straw!
Thanks,
Justine

Post Moved Trying to Register for BT Broadband an...

Post moved to Billing page http://community.bt.com/t5/Bills-Call-Packages/Trying-to-Register-for-BT-Broadband-and-Anytime-Calls...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Hi there Ravedave777,
You said
Hi I'm trying to register my aunt for the Broadband and Anytime Calls plan (£13pm & £10.45 line rental).
I presume you realise that £10.45 line rental is if you take Line Rental Saver at £129 a year paid in advance, otherwise the regular price is £14.60 a month.
As regards your order I think you will have to phone BT 0800800150

Huge increase in monthly payments AND billed for w...

I moved back to BT for calls a couple of years ago and set up a monthly payment plan to help with the cost as I'm on a low income. In March I also signed up for BT Broadband. My payments up until then had been £45 a month, BT anytime plan ( I use about £12 a month on non-inclusive calls to mobiles) I thought this was high just for calls but was told this was as low as they would allow. On checking my online account recently I discovered that the monthly payment has now increased to £81!? I knew that adding the Broadband would increase the payment but almost double it??
This was apparently due to the way BT now bill. Fair enough but surely it's unfair to pass on such a huge increase in payments for something BT have chosen to do - and with little notice.
Anyway, long story short - I decided to allow a couple of these £81 payments to come out of my account so as to clear what was a £36 CREDIT and is now a £124 Debit, due to the changes, and then call and ask if the payments could be reduced.
Imagine my anger when checking my bank account the other day to discover that BT had tried to debit £82 from my account for the WHOLE BILL AMOUNT! Unfortunately I did not have the money in the account and the direct debit was returned - leaving me with a £30 bank charge for a returned debit that should not have been taken in the first place. I phoned CS an was told 'sorry, our mistake'.
Where do I stand with regard to having this charge reimbursed to me? I cannot afford to lose £30 due to BT's incompetence.
Could a mod please look into this for me and let me know how I can reclaim the bank charge? And is there any chance my monthly payments could be reduced?
Thank you.

Hi onlythebun
I'll be happy have a look into this and see whats going on.
Could you email me at [email protected] with your BT account and telephone number please along with a link back to this thread.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I have a bill for £212 even though my service has ...

I ordered BT phone and broadband in December and paid a year ahead on my credit card. The date for the engineer to call was 2nd January - I waited in all day, but he didn't arrive. I called BT on the day and cancelled the order, the person I spoke to apologised and refunded my credit card.
A few days later, a payment of £178 was taken from my bank account. I tried to dispute this with BT, but could only get through to the call centre in India, who could see no record of the transaction. Fortunately, my bank could and recalled the money. Since then I have been bombarded with calls and letters from BT, demanding payment for a service which has never been provided. I have spoken to India on numerous occasions and have been told that this has been sorted out, but now I've received a bill for £212, including a "late payment fee". Despite contacting BT by email through the site, I have not had a response. My last contact assured me that I would get a final bill totalling zero but clearly this has still not been resolved.
The poor communication from this telecommunications company has been atrocious. Attempting to transfer calls between departments has always failed and I've ended up with the call centre in India once again, who refuse to escalate the complaint and are clearly powerless to make decisions on this account. The constant demands for payment are tantamount to harrassment. I'm posting on here to see if this can be resolved by a member of customer service, who are inaccessible by phone.
Solved!
Go to Solution.

Hi LydiaD,
Welcome and thanks for posting!
I'm sorry that you're getting chased for payment when you cancelled the order. It's clearly a mix up from our end and we'll help get this sorted out for you.
Click on my uername and under the section "about me" you'll see the link to get in touch with us.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Creating an ISP Bill for Customer Problem, What did i do wrong?

Ok so the point of this program is to create a bill for customers selecting different packages for this ISP. Now i have done all the code, made the methods and what now, but there is a problem, in my main method which tests the methods in my class, the object does not get passed through the method and my toString method does not return the output. i will post the code below, did i do anything wrong?
this is the code for the class:
public class Customer extends appProg
    //these are the base set of hours for each package
    public final double BASE_HOURS_A= 10.00;
    public final double BASE_HOURS_B= 20.00;
    public final double BASE_HOURS_C= 9999999999999999999999999999999999999999.00;
    //these are the base costs for each package
    public final double BASE_COST_A= 9.95;
    public final double BASE_COST_B= 14.95;
    public final double BASE_COST_C= 19.95;
    //these are the additional costs per hour for the packages
    public final double PER_HOUR_COST_A= 2.00;
    public final double PER_HOUR_COST_B= 1.00;
    public final double PER_HOUR_COST_C= 0.00;
    private double totalCharges;
    private char packageType;
    private double hoursUsed;
    private String customerName;
    // Below are the Constructors for this class
    // The constructors will help instantiate the object
    public Customer()
    {   totalCharges=0;
        packageType='b';
        hoursUsed=0.0;
        customerName="";
    public Customer(char packageType, double hoursUsed, String customerName)
        this.packageType=packageType;
        this.hoursUsed=hoursUsed;
        this.customerName=customerName;
    // The following are the accessor methods
    // the getPackage method returns the package type
    public char getPackage()
        return packageType;
    // the getHoursUsed() returns the hours used of the customer
    public double getHoursUsed()
        return hoursUsed;
    // the getCustomerName() returns the name of the customer
    public String getCustomerName()
        return customerName;
    //the totalCharges methods calculates the total charges
    public double totalCharges()
        if(packageType=='A' && hoursUsed>10.00)
                totalCharges=((hoursUsed-10)*PER_HOUR_COST_A)+(hoursUsed*BASE_COST_A);
        if(packageType=='A' && hoursUsed<=10.00)
            totalCharges=(hoursUsed*BASE_COST_A);
        if(packageType=='B' && hoursUsed>20.00)
                totalCharges=((hoursUsed-20)*PER_HOUR_COST_B)+(hoursUsed*BASE_COST_B);
        if(packageType=='B' && hoursUsed<=20.00)
            totalCharges=(hoursUsed*BASE_COST_B);
        if(packageType=='C')
            totalCharges=(BASE_COST_A);
        return totalCharges;
    //The following are the mutator methods
    //the setPackage method will set the package type for the customer
    public void setPackage(char packageType)
        this.packageType=packageType;
    //the setHours method will set the amount of hours used for that customer
    public void setHours(double hoursUsed)
        this.hoursUsed=hoursUsed;
    //the setCustomerName method will set the name for the customer
    public void setCustomerName(String customerName)
        this.customerName=customerName;
   //the following are input and output methods
   public String toString()
       return "You have used a total of "+hoursUsed+" hours and your total cost is "+totalCharges+"";
} // end class Customerand this is the code for the appProgram that goes with it:
public class appProg
    //************* MAIN METHOD ******************************************
    public static void main(String[] args)
          String packageT;
          char packagetype;
          double hoursUsed;
          String name;
          Scanner keyboard = new Scanner(System.in);
          System.out.println("This program was written by Ashkan Gholami for CSC15 with JONES.");
          System.out.println("");
          System.out.print("Please enter the Customers name: ");
          name=keyboard.nextLine();
          System.out.print("Please enter the package type: ");
          packageT=keyboard.nextLine();
          packagetype=packageT.charAt(0);
          System.out.print("Please enter the hours used: ");
          hoursUsed=keyboard.nextDouble();
          keyboard.nextLine();
          switch(packagetype)
             case 'A':
                System.out.println(""+name+" has chosen package A.");
                break;
             case 'B':
                System.out.println(""+name+" has chosen package B.");
                break;
             case 'C':
                System.out.println(""+name+" has chosen package C.");
                break;
             case 'a':
                System.out.println(""+name+" has chosen package A.");
                break;
             case 'b':
                System.out.println(""+name+" has chosen package B.");
                break;
             case 'c':
                System.out.println(""+name+" has chosen package C.");
                break;
             default:
                System.out.println("That is an invalid package type!");
                break;
          Customer customer1= new Customer(packagetype,hoursUsed,name);
          customer1.totalCharges();
          customer1.toString();
    }

in my main method which tests the methods in my class,
the object does not get passed through the method That statement makes no sense. You can pass objects to methods. However, you do not pass objects "through methods". In any case, neither your totalCharges() method nor your toString() method is defined to accept any parameters--much less an object as a parameter.
and my toString method does not return the outputHow do you know that? Your toString() method is defined to return a String. Where in your program do you attempt to display the String that is returned?
did i do anything wrong?If you call a method on an object, and the method returns something, you need to assign the returned value to a variable--otherwise the returned value will disappear into the ether. Subsequently, if you want to display the returned value, you have to take steps to do that as well.
It sounds like you need to revisit a simple "Hello World" program and play around with it a little bit.

Being billed for free workspace?

Hi, I think I am being billed for using the free ML workspace, or at least misunderstand why I am being billed a monthly charge for ML.
I see a monthly charge for one ML seat, and have one workspace which was migrate from the preview. The workspace shows as being free under settings. The workspace does not show in the manage.windowsazure.com portal. I can create and delete additional
workspaces.
I was only exploring ML, and wish to cancel the monthly charge. How do I go about that?
Many thanks in advance,
Andrew

Thanks for replying hayling12.
The bit I should of added was "All the customer of BT is facing same problem and it will be fixed within 5 working days no worries"
(my bold and no that's how it was written)
So is it a big problem? And are others being billed incorrectly?
-+-No longer a forum member-+-

Billing for my broadband package is incorrect

Similar Messages

Maybe you are looking for