Billing frustration

I am extremely frustrated with my billing. I called in back in May to have my bill reduced. It was around $231 at the time. I went down to a 6GB plan - was told it would save me $30 - that my complete bill was $184.66 plus tax, per month. I received a bill in June and it was over $250. I called in and the bill was reduced to $198 - and was told that should be my complete bill going forward. I received a bill today for $243. Called in and was told that when I went to 6GB, my unlimited talk and text charges increased. That was never mentioned. Why would I agree to increase my bill for less service? I was given a $25 credit however, my bill will, once again be $243 again next month. So I increased my GB back up to 10GB, which puts me back to the original $231 bill that I was trying to reduce. I am now going to be shopping for a better deal with another carrier because staying with a company that I have been with since 1995 has become too expensive and convoluted to continue. I realize that one customer doesn't mean much but I have always told everyone how great my ATT service is, which has resulted in new customers for ATT. I will not be doing that going forward. There really should be something to be said for brand loyalty after so many years.

Hi there! @stkjak thanks for posting your concerns. I’m sorry to hear you are having this situation with your bill.
One thing that may be helpful to you, would be to visit us online at www.att.com/att/datacalculator/
This site will help you determine the amount of data and plan you need for your account, as well as the monthly price you can expect to see on your bill.
Hope this helps!
Charise
 

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    Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
    We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    You are now chatting with Vikram V.
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    Vikram V: Hi Mark
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    Sorry, This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
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    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Is Creative Cloud billing hopeless?

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    Shelmungam: Hi Steve.
    Steve : hi
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    Shelmungam: I have received part of your question, please allow me a minute to review your query.
    Steve : hello??
    Shelmungam: I understand that you would like to receive the bill for your remaining subscription amount, is that correct?
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    Steve : can you help me?
    Steve : hello?
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    Shelmungam: May I have the order number please?
    Steve : i don't know the order number
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    Shelmungam: Let me pull up your account with your email address.
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    Steve : I am very frustrated!!!!
    Shelmungam: I apologize if this cause an inconvenience to you.
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    Shelmungam: Are you referring to Creative Cloud membership (one-year) that was placed on Sep. 07, 2012?
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    Shelmungam: Let me run you with the steps to download the invoice from your adobe account.
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    Shelmungam: I am sorry we will not be able to provide the invoice for next months.
    Steve : that's the whole reason I wrote to you
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    Steve : I am LEAVING my job
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    Steve : otherwise, you will not be paid
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    Steve : You need to put me on with someone who understands proper English
    Steve : you do not
    Steve : I need to cancel my account
    Steve : so what do you suggest I do?
    Steve : not pay you for the rest of the year?
    Steve : can you understand this?
    Steve : you do not understand my concern
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    Steve : get a supervisor
    Steve : help!!!!!
    Shelmungam: Would you like to cancel the subscription now?
    Steve : Yes. Cancel. Cancel. Cancel. Get me out of here!
    Steve : I need an invoice
    Steve : Help!!
    Shelmungam: Steve, I have checked and see that your order has been suspended due to credit card issue.
    Steve : You are going to make my head explode!
    Steve : of course. I said I'm leaving my company.
    Steve : My credit card is with my company.
    Steve : Cancel. Cancel. Cancel.
    Shelmungam: Your subscription has been cancelled due to credit card issue. You will not be charge in future.
    Steve : This is terrible.
    Steve : I ordered a year plan.
    Steve : You should charge me for the year plan
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    Steve : all you have to do is SEND ME AN INVOICE
    Steve : don't you want the money for Adobe?
    Shelmungam: You need to download the invoice from your adobe account.
    Steve : Isn't this the right thing to do?
    Steve : There IS NO INVOICE for it
    Steve : are you a robot?
    Shelmungam: No Steve, you are chatting with a living person.
    I want to chew my arm off.  Surely this is what they mean when they say "enhanced interrogation."   I can't believe this went on for another 30 minutes and this person STILL didn't solve my issue.

    Honestly this is horrible.
    All i want to do is pay my bill.
    WHY NOT ADD A BUTTON THAT SAYS PAY YOUR BILL !!!!!!!!!!!
    ahhhhhhhhhh!!!!
    AAAAAAAHHHHHHHHHHHHHHHHHHHHHHHH!!!!!
    AHHHHHHHHHHHHHHH
    I WANT TO PAY MY SUBSCRIPTION PAYMENT WITH A NEW CARD....
    ITS TOOOOOO HARD TO FIND....
    AHHHHH !!!
    I HATE MYSELFFF F F  II I II II I IC ANNA TTTT FINDD IT IN A TIMELY MANNER. .111111!!!!!!!
    ahhhhh!!!!
    ADOBE BILLING SUCKSSSSS. 1111!!!!!  i CANT PAY MY BILL AND I STILL HAVE 30 DAYSS !!! ! BUT I WANT TO PAY IT WITH A NEW CC
    AHHHH !!!

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