Billing issue: No one in the overseas call center understands state tax-exempt license numbers, but we need a refund of sales tax

I've just purchased a year's license to Creative Cloud on my unit's tax-exempt purchasing card, but the tax was assessed anyway. Several calls to the help desk revealed that no one has been trained in U.S. state sales-tax exempt organizations, and so I have no way of trying to get this charge backed out - which will result in a big accounting headache.
Is there anyone out there who may be able to help? Unfortunately there seems to be no way to escape being connected to the overseas call center, where managers aren't really able to provide any assistance either.

I will make a complaint to the better business bureau. I'm out $48 (because I gave it to my brother- we are both college students paying our way through school- except I'm in my 30's and also paying bills). It isn't a lot of money but its a spit in the eyes from Verizon. 15 year customer- so what- spit in the eyes. Sells Verizon phones at her job everyday when she's not working really hard in school- so what- spit in the eyes. I'm also forwarding all of this to our district Verizon rep- see what she says.

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Hii i m frm BGD. I m using iphone 5. My carrier BGD ROBI AXIATA. When it was ios 6 it works better . But i recently upgrade to ios 7 and i facing the little problem. One of the ussd call. Plz help or suggest ir doing better about itz as soon as possible.

Hii i m frm BGD. I m using iphone 5. My carrier BGD ROBI AXIATA. When it was ios 6 it works better . But i recently upgrade to ios 7 and i facing the little problem. One of the ussd call. Plz help or suggest ir doing better about itz as soon as possible.

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

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Does anyone know how to contact a responsible, responsive customer service rep? Promises of resolution to my billing issues are never kept. Return calls are never made. I contacted Executive Relations and emailed 3 Verizon executives. No reponse. Any

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http://www.BBB.org
File a complaint they will call you.
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I've been jumping through the hoops with Apple Support on this issue....first time I called they said I should try updating from IOS 4.0 to 4.1....tried that and the issue still persisted...then I called back to update the ticket and get the next steps...they said that the Bank is rejecting the request for verification and that is why it keeps prompting (which doesn't make sense since the confirmation seems to go through successfully). The rep also contacted the iTunes dept and had them run the verify manually and said the bank rejected it. The next hoop they want me to jump through is calling the bank to verify that the account is in good standing and inquire about the rejected requests. I'm fairly certain the bank account is in good standing....will verify of course....but I find it hard to believe that all the people who have posted here, plus countless others that are experiencing the same issue but haven't, are ALL having banking issues in the last 24hrs...I'm more convinced there is a disconnect on the back end between iTunes and Financial institutions...
I'm not sure I buy in to everything I was told...he also told me he has had several calls on this issue and they were all told to check with their banks. He could not verify that any of his past calls were resolved. Needless to say I'm not 100% believing everything he told me....weak response from Apple support on this issue so far.

HT1541 Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

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You need to contact iTuens store support of teh game developers:
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Why when I preordered the new Iphone was the tax estimated at plus minus $55 it sould have been about $18. I was told it was based on the full $649 value of the phone, but that's not right. Sales tax is on the purchase price.

Why when I recently preordered the new $199 I phone was the sales tax estimated at +- $55? It should have been +- $18. The supervisor said the tax was on the $649 value, but that's not right as sales tax is charged on the sales amount. What is this charge for?

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Issues with one of the 2 ISP links

Hi,
My tmg 2010 always had 2 ISP links and it worked ok with load balance (no issues at all). Recently I got another ISP link and changed with one of the previous working ones.
Since then, the internet navigation seemed to work very well.. but some applications related to office 365 (lync and outlook) does not connect when the traffic is routed through this new ISP. The apps work with the first link but not with this new one. Without
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Hi, thanks for the reply.
Yes, I removed the other ISP cable and the internet works well on this new link, except for some applications like lync and outlook (office 365).
During TMG live log, there is no denied packets. I tried rebooting the firewall machine but still no success.
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Terrible Customer Experience at both the store & call center!

I’ve just had the worst customer service experience at Version Wireless. Absolutely TERRIBLE!
I upgraded my plan to the unlimited shared plan to avoid wireless overage charges. I attempted this through the Verizon application but I had concerns because it kept timing out. I tried to call into the call center but after waiting on hold for 30 minutes I hung up and gave the app another try. When I logged back on it looked like the change was made but I kept getting overage messages. I figured this was an old message from before and would go into my local Verizon store when I got back into town to verify.
A week later I got back into town and went to my local Verizon store for help (10/22/12). I had a terrible experience. I was greeted at the door and my name was taken down. I sat there and waited, and waited… I finally approach a Verizon employee to ask if they could just help me real quick. I was quickly dismissed, he said he could not help. So I waited even longer… Finally, the door greeter came up to me again and asked if I’ve been helped. I said no of course… He said it looks like he forgot to add my name to the list.
Finally, after an hour of waiting, I was seen. The Verizon person who assisted me confirmed my plan did change but noticed I was billed overage. She said I'd have to call into the call center to discuss my plan further and why I was charged overage (frustrated)!
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Terrible! Verizon may have the most 4G LTE Coverage but the WORST customer service by far! “Customer is always wrong!”

First of all, I assume you mean unlimited minutes and texting since Verizon does not offer unlimited data anymore.
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How to get a refund when you have a 7 day guarantee or money back....I want a refund after 7 minutes. It is an App that will not work as I do not have an Amazon Store.

As far as Apple are concerned all App purchases are final and non-refundable (they have sometimes refunded where the purchaser has made an error but it's entirely discretionary).
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Issue with one of the Managed server while enabling SSL.__ Issue Resovled

Weblogic version:wls 8.1sp6
SSL: internal
Environment:
1 AdminServer and 2 Managed servers. Admin and M1 are on same host. M2 is on different host. We have enabled SSL on M1 & M2 only. Configuration of M1 & M2 are identical. After restarting the servers M1 has no issue with SSL but M2 throws javax.net.ssl.SSLKeyException as shown below,
<Aug 4, 2008 12:29:01 PM BST> <Notice> <WebLogicServer> <BEA-000360> <Server started in RUNNING mode>
<Aug 4, 2008 12:29:02 PM BST> <Info> <WebLogicServer> <BEA-000213> <Adding address: 10.96.201.249 to licensed client list>
<Aug 4, 2008 12:29:09 PM BST> <Notice> <Security> <BEA-090171> <Loading the identity certificate stored under the alias wpy-euq02 from the JKS keystore file /home/lonwpyq/ssl_cert/WPY_PAYROLLSOLUTIONSKeystore.jks.>
<Aug 4, 2008 12:29:09 PM BST> <Notice> <Security> <BEA-090170> <Loading the private key stored under the alias wpy-euq02 from the JKS keystore file /home/lonwpyq/ssl_cert/WPY_PAYROLLSOLUTIONSKeystore.jks.>
<Aug 4, 2008 12:29:09 PM BST> <Warning> <Security> <BEA-090773> <The certificate chain received from lonlxwebhost99.lehman.com - 10.71.129.99 contained a V3 certificate which key usage constraints forbid its key use by the key agreement algorithm.>
<Aug 4, 2008 12:29:09 PM BST> <Warning> <Security> <BEA-090773> <The certificate chain received from lonlxwebhost99.lehman.com - 10.71.129.99 contained a V3 certificate which key usage constraints forbid its key use by the key agreement algorithm.>
<Aug 4, 2008 12:29:09 PM BST> <Warning> <Security> <BEA-090773> <The certificate chain received from lonlxwebhost99.lehman.com - 10.71.129.99 contained a V3 certificate which key usage constraints forbid its key use by the key agreement algorithm.>
<Aug 4, 2008 12:29:09 PM BST> <Error> <Cluster> <BEA-000141> <TCP/IP socket failure occurred while fetching statedump over HTTP from -6401422690190304510S:lonlxwebhost99:[16544,16544,16042,16042,16544,16042,-1,0,0]:etg:lonwpyq_16543_1.
javax.net.ssl.SSLKeyException: [Security:090773]The certificate chain received from lonlxwebhost99.lehman.com - 10.71.129.99 contained a V3 certificate which key usage constraints forbid its key use by the key agreement algorithm.
at com.certicom.tls.interfaceimpl.TLSConnectionImpl.fireException(Unknown Source)
at com.certicom.tls.interfaceimpl.TLSConnectionImpl.fireAlertSent(Unknown Source)
at com.certicom.tls.record.handshake.HandshakeHandler.fireAlert(Unknown Source)
at com.certicom.tls.record.handshake.HandshakeHandler.fireAlert(Unknown Source)
at com.certicom.tls.record.handshake.ClientStateReceivedServerHello.handle(Unknown Source)
at com.certicom.tls.record.handshake.HandshakeHandler.handleHandshakeMessage(Unknown Source)
at com.certicom.tls.record.handshake.HandshakeHandler.handleHandshakeMessages(Unknown Source)
at com.certicom.tls.record.MessageInterpreter.interpretContent(Unknown Source)
at com.certicom.tls.record.MessageInterpreter.decryptMessage(Unknown Source)
at com.certicom.tls.record.ReadHandler.processRecord(Unknown Source)
at com.certicom.tls.record.ReadHandler.readRecord(Unknown Source)
at com.certicom.tls.record.ReadHandler.readUntilHandshakeComplete(Unknown Source)
at com.certicom.tls.interfaceimpl.TLSConnectionImpl.completeHandshake(Unknown Source)
at com.certicom.tls.record.WriteHandler.write(Unknown Source)
at com.certicom.io.OutputSSLIOStreamWrapper.write(Unknown Source)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:66)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:124)
at java.io.FilterOutputStream.flush(FilterOutputStream.java:123)
at weblogic.net.http.HttpURLConnection.writeRequests(HttpURLConnection.java:122)
at weblogic.net.http.HttpURLConnection.getInputStream(HttpURLConnection.java:322)
at weblogic.cluster.HTTPExecuteRequest.connect(HTTPExecuteRequest.java:73)
at weblogic.cluster.HTTPExecuteRequest.execute(HTTPExecuteRequest.java:121)
at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:224)
at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:183)>
Please let me know where I am going wrong. Thnx in advance
Message was edited by:
Shashi_sr

Solution given by BEA Engineer:
<Warning> <Security> <BEA-090773> <The certificate chain received from lonlxwebhost99.lehman.com - 10.71.129.99 contained a V3 certificate which key usage constraints forbid its key use by the key agreement algorithm.>
The reason for this was
The CA Certificate was missing a required bit (according to RFC 3280).
keyEncipherment bit is not in the KeyUsage and KeyUsage is marked as critical.
As per RFC:
The keyEncipherment bit is asserted when the subject public key is
used for key transport. For example, when an RSA key is to be
used for key management, then this bit is set.
According to RFC3280, when the key will be used to encrypt other keys that are send over the wire ("key transport") the keyEncipherment bit of the KeyUsage extension must be set. If the KeyUsage extension is critical, the SSL certificate validation will check that the key can be used in the key agreement. That is, that the key can be used to encrypt the symmetric public key.
Your KeyUsage only contains the following bits:
[4]: ObjectId: 2.5.29.15 Criticality=true KeyUsage [
DigitalSignature
Key_CertSign
Crl_Sign
Since it is marked Critical, it MUST have the keyEncipherment bit.
Otherwise, it should not be marked as Critical.
So the three solutions that should work are
1) Remove keyUsage
2) Don't mark keyUsage as critical
3) If keyUsage is critical, make sure keyEncipherment bit is set.

Billing issue: No one in the overseas call center understands state tax-exempt license numbers, but we need a refund of sales tax

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