Billing will not remove a charge for a movie on demand that I didn't watch

I reluctantly opted to upgrade to the X1 system back in February.  Due to the not having all the boxes in stock it was well into March before it was all installed and then there were still issues with on demand service. I called technical support and was told to try to access any on demand movie after he had done his so called treaking to the boxes, which I did.  Clicked on the first one on the list, which happened to be American Sniper.  Just did this to see if it would play, mind you, and then continued on with the tech person. After our conversation ended I realized the movie was still playing so I stopped it and shut of the TV.  Got my bill the next month and sure enough, I had a $5.99 charge for the movie that I didn't even watch.  Called customer service and was told I would get a credit.  Sure enough I checked my account a few days later and there was an adjustment of $5.99 but when I got my bill the next month and the next month and the next month the credit showed up but was not deducted from the amount due.  Yesterday I got the bill due in August and the credit was still there but now I have a $5.99 past due amount with threats to disconnect my service if it is not paid.  I called again today and spent 30 minutes trying to make the customer service person understand that I don't owe the $5.99 but she still didn't get it.  "I'm sorry sir, but I can't change the way our system works."  I asked for a supervisor and there were none available so I was put on a call back list.  This is now 4 hours later and still no call back.  All I want is my $5.99 credit.  Is that too much to ask.  I've been a customer for over 35 years and this is the thanks I get.  I'm just about ready to cut the cord!

When the regular customer service reps can't help, try one of these:Send an email to the team at "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular customer service reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.

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