BIOS Update failing to install via HP Support Assistant.

I have tried four times to install a BIOS update (Rom Family SSID 2AF7; Version 80.20Ap1) provided within the Support Assistant, on each occation the update fails to install. I get no error messages. The computer restarts, but the previous BIOS version (AMI 80.19 (2014-07-18)) remains installed.
I have tried stopping my antivirus program, but this didn't help. I have noticed that the command screen hangs with a flashing cursor, but no instructions are visible and then my computer restarts.
Is it possible that the update is corrupt? Any advice on how I should proceed would be welcome.
This question was solved.
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I just tried it again.
Clicked HP Support Assistant
Selected Updates and Tuneups (! Important update available)
Checked off box for ! HP Consumer Desktop PC BIOS Update (ROM Family SSID 2AF7)
Clicked and then removed hands from keyboard and mouse
Download and install selected updates (1 update(s) 10.74MB)
Create restore point - check
Checking available disk space - check
Connecting to HP server - check
HP Consumer Desktop PC BIOS Update (ROM Family SSID 2AF7) - check
Downloading status bar comes on - check
Installing - check
A system32/cmd.exe dialog box appears, but I don't see any dialog in it
Dialog box disappears
Signing out
Restarting
Windows comes up
Same BIOS version and date as stated above
When I click HP Support assistand, and box comes up to ask if I want HP Support to make changes to my computer
I agree
The same box comes up again and I agree again
HP Support Assistant tells me that there is and important update - the same one I just installed
Hope that is a little more detail. I've tried this about 5 times now and have never interrupted the process.
Gary

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In there you have the old bios versions : http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-74858#version
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Why did my bios update failed to install

HP Pavillion Notebook DV7 4182NR
Product # XG843UA running Windows 7 Home premium
Bios update download failed (and installed failed)
Many updates suggested in last 2 months or so also failed when looking at history.
Why are my updates failing?
This question was solved.
View Solution.

Larry2011 wrote:
HP Pavillion Notebook DV7 4182NR
Product # XG843UA running Windows 7 Home premium
Bios update download failed (and installed failed)
Many updates suggested in last 2 months or so also failed when looking at history.
Why are my updates failing?
Hi,
If you laptop works well, don't update it. If not, don't use HP Support Assistant or any other program for updating/downloading the BIOS!! Download it:
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55299.exe
manually to a folder, close all running applications (browser, etc..) and then install it by double clicking on it and following the instructions..
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First, try removing battery and AC adapter and then press and hold the power button several times for several seconds each time. Re-attach battery and AC and then try to restart the system. This may clear the condition.
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Re: acrobat XI 11.0.06 update fails during install
created by Bill@VT <http://forums.adobe.com/people/Bill%40VT> in Acrobat
Installation & Update Issues - View the full discussion
<http://forums.adobe.com/message/6040206#6040206>
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Please note that the Adobe Forums do not accept email attachments. If you
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forum to embed the image at http://forums.adobe.com/message/6040206#6040206
Replies to this message go to everyone subscribed to this thread, not
directly to the person who posted the message. To post a reply, either reply
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http://forums.adobe.com/message/6040206#6040206. In the Actions box on the
right, click the Stop Email Notifications link. Start a new discussion in
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