Blackberry Desktop software fails to update v7.1.0.42 (The lastest version)

Hi,
I have been unable to update/upgrade my Blackberry destop software to the latest v.7.1.0.42. I have downloaded the installer from the official blackberry website. During installation, an error message pops up saying something about a missing .dll file, or what-not, and that the missing file is critical to the update. Thus, the installation process just rolls back.
Can someone, please, help with this challenge.
By the way, I use a Windows 7 laptop computer.

Hello Glassroys,
To better assist you with this issue can you please provide the full error message you receive?
Thank you.
-HB
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As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

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I have a Bold 9900 and using Blackberry Desktop Software on Mac.
How do I deal with this problem?
Thank you.

I tried this method already. The problem is that there is no such thing as 'BlackBerryDesktop' but instead I just have 'BlackBerry'. And also, there are no 'Logs' either.

Efforts to use, repair, and uninstall Blackberry desktop software failed. Help?

I upgraded from XP to Windows 7, and had to reinstall the Blackberry Desktop software. I'm looking for help to get it working. I've installed version 6.0. i'm on Curve 8330 (Verizon). Below describes mt efforts:
When I run the desktop software, I click "organizer', and then I connect the BB and wait unti the bottom right of the BB desktop software says "connecting...' then "sync". i then click the "configure settings..." and get a pop-up window titled "blackberry data synchronization" with message "operation in progress. please wait". The pop-up window self-disappears. It reappears every time I click the "configure settings..." button. However, this has run for hours. The software appears to be stuck in some sort of infinite loop.
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. I clock ok and try agin and get the message "the path 'c:\users\myname\appdata\local\temp\wzse0.tmp\blackberry desktop software.msi' cannot be found. verify that you have access to this location and try agin, or try to find the installation package 'blackberry desktop software.msi' in a folder from which you can install the product blackberry desktop software 6.0' I am unable to find this file on my computer, but "windows search" has been less than 100% successful for me in Windows 7. So, I clicked "cancel", and get the following message: "error 1706. No valid source could be found for product blackberry desktop software 6.0. the windows installer cannot continue. So. I click "finish".
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So,my efforts to use the software, repair the software, and uninstall the software have failed. Any advice?
I see no "blackberry desktop software.msi" in the c:\windows\installer\ folder. I am able to view hidden files in Windows Explorer (Tools Folder options... - View tab - "show hidden files, folders, and driver" is selected".
I'll restart my windows search index tonight.
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Thank you Viciousferret,
I re-downloaded the the 600_b047_multilanguage.exe to my PC using thelink you provided. I then ran it. I then did the following:
selected "NExt",
then "REMOVE" (the options were "repair" and "remove", not "modify" or "uninstall"), then NEXT,
then checked "remove all user settings for blackberry desktop software". then NEXT
then the REMOVE button
then FINISH
So, it appears the uninstall was successful.
The next step of your suggestion was to: "Then proceed with the clean uninstall by performing all the steps: www.blackberry.com/btsc/KB02206" This link provides 5 tasks.
1) The first task includes instructions to ": Uninstall BlackBerry Desktop Software". Should I skip this step because I already did it above? If not, would you please provide the instructions for Windows 7? Only instructions for other operating systems are shown here.
2) The second task is to "remove computer registry entries". The fifth step gives instructions for XP, Vista and 7 64-bit. i use Windows 7 (32-bit). Are you able to provide the instructions for Windows 7? Also, the instructions to back up the registry are: "select My Computer (or Computer in Windows Vista) at the top of the folder structure, click File, and choose Export to export the file to your preferred location.'. When i select start then Computer and then click File (after verifying the "Computer" is highlighted in theWindows Explorer window, I am not presetned with an opportunity to click "Export'. My options are 'add a network location", 'create shortcut (greyed out), "delete", "rename", "properties" and "close". Are you able to provide additional guidance as to how i am failing see "export" when i seemingly follow these instructions?
3) Step 3 gives instructions for deletig folders from teh computer. It also lacks instructions for Windows 7. Are you able to provide them?
4) Step 4 provides a link to follow. that link also lacks instructions for Windows 7 (32-bit). Would you be able to provide instructions for Windows 7 (32-bit) users?

Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

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SDR wrote:
Xandrex, I am having the same problem (along with a few others). I hate to sound like a novice, but how do I decompress into a folder other than temp? Whether installing from the website, or saving to my desktop and then installing, it unzips without giving me a choice of where to put the files.
Hello,
I don't have the install at home so my answer will be approximate. when you get the .exe file, it is in fact a zip file with a small launcher that knows it has to unzip the stuff in your temp file.
What you need is a decompression tool to decompress without that launcher. You can install 7Zip that is quite good for those things.
You can also try WinZIP or winRAR or winACE but those are not free-of-charge.
http://www.7-zip.org/
Once you have installed this tool, just open 7Zip and browse to the .exe file. click on it, there should be a button "Extract". Choose a folder (somewhere on your Desktop for example) and wait for the decompression to finish.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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I need to install this so that i can transfer my contacts and calendar to my laptop

Hi and Welcome to the Community!
Sorry to be dense, but what happens when you do exactly as the message instructs?
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Installation of Blackberry Desktop Software fails: Data1.cab corrupted

Hi,
I got some trouble to setup BlackBerry Desktop on my PC. I've tried to download and setup the software three times, but there is always the same message: Data1.cab seems to be corrupted. I tried to unzip the file manually, without success...
Does someone have an idea ?...
Thank you in advance.

SDR wrote:
Xandrex, I am having the same problem (along with a few others). I hate to sound like a novice, but how do I decompress into a folder other than temp? Whether installing from the website, or saving to my desktop and then installing, it unzips without giving me a choice of where to put the files.
Hello,
I don't have the install at home so my answer will be approximate. when you get the .exe file, it is in fact a zip file with a small launcher that knows it has to unzip the stuff in your temp file.
What you need is a decompression tool to decompress without that launcher. You can install 7Zip that is quite good for those things.
You can also try WinZIP or winRAR or winACE but those are not free-of-charge.
http://www.7-zip.org/
Once you have installed this tool, just open 7Zip and browse to the .exe file. click on it, there should be a button "Extract". Choose a folder (somewhere on your Desktop for example) and wait for the decompression to finish.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Installation of Blackberry desktop software fails - looking for F: drive

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Are you installing from the CD?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Hi there,
I have just purchased a new HP PC, the OS is Windows 7 Home Premium. For some reason the latest version (6) or Blackberry Desktop Software does not work, I can only use the old version 5. Any idea?

Hi ljoessel
What happens when you try to install the BlackBerry Desktop Software?
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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can anyone help me .. I really need help im struggling since 4 months my blackberry desktop software is not updating my device when I want to do software update it shows error that " an error occurred while downloading blackberry desktop software. please try again"

Hi and Welcome to the Community!
For some reason, the "automatic" method is failing...consequently, you need to take control and override the automatic method. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
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6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
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If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Desktop Software installs but then fails to open

Purchased BlackBerry today.
BlackBerry Desktop Software installs from distribution disc but then fails to open. Can see it in Windows Task Manager>Processes, as follows:
Windows Task Manager>Processes
Image Name: DesktopMge.exe CPU: 00 Mem Usage: 7,764 K
Windows Task Manager>Applications
Not listed!
I UNISTALLED previous installation of BlackBerry Desktop Software, including user settings.
Downloaded and installed the installation file for BlackBerry Desktop Software version 4.7, “470_b050_english.exe”, but with same result. Uninstalled it, too.
As suggest elsewhere in this forum, I made directory as follows: C:\INSTALL\Blackberry
Then extracted the downloaded installation file for BlackBerry Desktop Software version 4.7, “470_b050_english.exe”, into it.
Then started installation by clicking on “BlackBerrySetup.exe”.
However, the result is the same, as described above. BlackBerry Desktop Software installs but then fails to open.
Any help would be appreciated. I would like to make this software work.
Is there alternative software available?
Solved!
Go to Solution.

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
and then install the Desktop Manager as administrator.
and use it as administrator too.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Desktop Software for Mac not updating 9900

Hi,
please could someone assist me in this.
I have a mac running the latest Blackberry Desktop Software for Mac. And a Bold 9900 on 7.0 bundle 1465.
The Blackberry Desktop Software says new update available 7.0.0.1672. So i proceed to update the blackberry. It says installing and reboots. But it still has the old version, and the Blackberry Desktop Software still says new version available. (7.0.0.1672) So im going in a loop.
Any help would be greatly appreciated. Thanks

Hey luckyBB,
Welcome to the BlackBerry Support Community Forums.
I noticed you listed your carrier as T-Mobile UK, this provider does not have the 9900 yet. Can you explain what provider this 9900 is from so I can better assist in getting that bundle of software
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Desktop Software experiences an unknown error

I am able to sync everything into my phone except music. Ever since iTunes had an update BB Desktop manager has not been experiencing an "unexpected error" and cannot sync music.
Anyone know how to fix this.

Hi and welcome to the forums!
Are you running iTunes version 7.7.1?
"BlackBerry® Desktop Software v6.0.1 and v6.0.2 requires iTunes version 7.7.1 or later or Windows Media Player version 10 or later for music synchronization"
Thanks,
Bifocals
KB27155 “Music services failed to load, an unexpected error occurred” when trying to synchronize Music on the BlackBerry Desktop Manager.
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Blackberry Desktop software fails to update v7.1.0.42 (The lastest version)

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