Blackberry Passport with Blackberry Presenter

Hi everyone,
I was just wondering if the Blackberry Passport (which I currently own) or any other BB10 smart phone could be used with the Blackberry Presenter. The Blackberry Presenter manual does specify that it could be used with OS 4.6 and later, and it works fine with my Bold 9900, but I just sold it to buy the Passport. Any suggestions?

Presenter does not work on BB10 devices
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Blackberry passport with sony gadgets

Dear,
i am going to buy blackberry passport and i have question.
Can i connect to blackberry passport sony gadgets for example sony smart watch1 and Sony DSC-QX30B or Sony DSC-QX100 and etc.??If its possible i will buy blackberry passport .
Thanks in advance.

For the smart watches there are some apps available that should work with the Sony watch. I saw one recently that is supposed to work with the Pebble. I read some articles saying the Sony, Pebble, and Samsung are possible to work with the Blackberry phones. I myself never tried this.

Blackberry 9720 with Blackberry Enterprise Server 4.1

Hello All,
I want to buy an 9720 OS 7 for a colegue.
We have a blackberry Enterprise serve 4.1 link to a groupwise server.
Is the 9720 Is compatible with BlackBerry Enterprise server 4.1?
Thanks in advance

Hello Fre_idintengrated
Welcome to http://supportforums.blackberry.com/
You mean this BlackBerry Enterprise Server for Novell GroupWise
If supported even so I hope you read the link you leave.
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Problem Blackberry ID with BlackBerry Classic

Hi everyone,
I have a New BlackBerry Classic and i cant confirm My BlackBerry ID on my Phone. The login via web is not a Problem. So my Device does not send me a email confirmation. If i Type my correct password in to the Phone, it does not react. Any ideas?

Hi bpm
For the time being you're lucky that you're able to enter the password , But believe me if your BlackBerry ID Email or the Username is not valid then you will face more major problem in the future .So it will be better to change it and use a vaild email which you can access anytime from your PC browser , also avoid using Host email as your BlackBerry ID , you can use any free email account like Gmail or yahoo.
bpm wrote:
I was wondering how do I switch my blackberry ID account and I'm concerned I will have to resetup my email accounts.
Yes you have to resetup your email using a vaild email address Or you can use the same but correct email that you used earlier. If you want to do that then first do a backup of your device , for help refer to this Article : How To Backup Your BlackBerry .Once you have your Backup follow this Knowledge Base to Change your BlackBerry ID .
KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
Regarding your query with Backup files , It include all information that we add on our device like Contacts , calander entries ,SMS , Emails , applications , Images , voice notes , any media files or any data that a user install themself.
So try it and let us know if you encounter any problem .
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Restoring backup files to Blackberry Classic with Blackberry Link

Please help...I have backed up my old Blackberry 9000 and am now thrying to restore the data to my new Blackberry Classic. I have followed all of the instructions and I get to the restore options part, it shows the backup file but the Restore button does not highlight for me to click on? Is there something I am missing?

How you are trying to restore.
If you are trying to restore through RMAN then use SET command with the new name.
Regards
Umair

SYNC BLACKBERRY BOLD WITH BLACKBERRY Z10

Have been using Blackberry Bold 9700 for many years and regularly backing up on my lap top. Got Z10 and cannot sync contacts. Blackberry Link does not recognise Blackberyy Bold. Need help.

Did you do back up of your contacts on your previous device? if so you can follow these steps
1. Open BlackBerry Link and connect your old BlackBerry smartphone to the computer using the USB cable.
2. Click Transfer Device Data.
3. Wait while the data is copied from your BlackBerry smartphone.
4. Disconnect your old BlackBerry smartphone and connect your BlackBerry Z10 to the computer using the USB cable.
5. Click on the BlackBerry Z10.
6. Click Next.
7. Wait while the data is transferred to your BlackBerry Z10.
8. The data has been transferred to your BlackBerry Z10.
let me know if that helps.
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

SmartWatch 2 - Is not pairing with blackberry passport

Hi dears,
Got my blackberry passport with an offer in which i got a sony smartwatch 2.
Tried to pair these two but failed so many times...
Can anyone help me out how to pair these two... if its possible or it is not at all possible...
thanks
Irshad

@irshadolasseri
Simple, the SmartWatch 2 it's only compatible with Android devices, running Android 4.0 (Ice Cream Sandwich) and later.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Blackberry Passport - link to MB Command Online

Hi has anyone had any success with connecting a blackberry passport to Mercedes Benz Command Online on a May 2013 vehicle/command online software If you have - what are the key checks/settings? I have Bluetooth connected for the telephony but the online/MB internet side doesn't identify the passport as being able to rx'd/txt data Any suggestions please Thanks in anticipation Best regards AG

In need of guidence in re installing OS after security wipe,After wipe process seemed to be on 98% for more then2 days I attempted to reload using Blackberry Link, unfortunatly I had OS 10.3.2 and link tried to install 10.3.1 and stopped with an unpeciefied error message.I have treid both Darby tools and sashesie but wont connect to phone.I understand I need to reload 10.3.2 but i need guidence on how to.as of now I have a Blackberry Passport with a blinking red ledany help is greatly apreciated Leonel

Big problem with my new blackberry passport

i have been using blackbeery passort for 10 yrs now
i bought new blackberry passport
its been 29 days and today it wont start up
it keeps rebooting and wont start
please help help help
also which number do i ring for warranty
thank you

Try and use Link to reload the device software. I'm not sure if you will lose your personal data or not, but my guess is you will. No worries if you have a backup.
If you can't reload the OS with Link, use an autoloader. (See stick at top of Passport forum.) You will lose your data on the device with this approach.
- Ira

Blackberry Passport sim tray issue is prevalent and they will not fix it for you because it is your fault. Ridiculous.

I bought my Blackberry passport on Feb 13rd. Right out of the box the sim tray didn't read the sim. I thought it is my sim's problem, so I waited for another sim. New sim came in, still didn't read. After a long call with customer support and BB virtual support, I had my device sent in around mid March. They checked it and said I damaged the sim tray and I need to pay 268$ to have it fixed. I though it is ridiculous since I haven't done anything to the phone. So I argued with them and eventually they agreed to have my fixed without cost.
However when they sent me back the device, I poped in the sim and it only works for 1 day, on and off the second day and then not reading the sim at all after that. I think the sim tray's problem with the passport is prevalent and the pin can be broken by the simple act of poping in the sim card. My ATT sim is working perfectly fine on the 5s and my brother's iphone 6.
After 2 days of receiving the "repaired" device, I call them again and this time they said it is certainly my fault and if I send it in again, I will have to pay 268$ to have it fixed.
So I thought for people out ther if you have a passport, don't pop in and out the sim card. It can really easily be broken.
For me, I think now I just gonna use my "broken sim tray new passport" as a reading device. After 10 years, I will officially switch to other brand. Still love the keyboard though, but anyway.

Check that your sim card does not have a burr or edge on it before you insert it, as that may be what's damaging the SIM pins.
Site anly allow linlks to web images, so here's what the tray is supposed to look like - with the SIM cover on.
FWIW - a T3 torx driver is required to remove the screws around the SIM and TF card tray cover. That would allow you to look at the underlying pins - and possibly - with a bit of luck, fix them on your own.

BlackBerry Passport won't get past 100%

Hello,
Yesterday I tried opening an e-mail on my BlackBerry Passport - the screen faded to a darker colour (as if it was going to open it), then returned to the hub. I tried to open it again and the same thing happened.
I refreshed the hub by swiping 5 times from the top right to the centre of the phone - I was still unable to open the e-mail, or any other e-mails I had read in the past.
I then restarted my phone, however when it was rebooting, here's what happens:
It displays the BlackBerry logo
It shows the 'loading' screen (BB logo and the square loading bar around the logo)
It gets to 100%, and that's it... nothing further happens
Occasionally, it automatically restarts the cycle, displays the logo and then begins loading to 100% again. It stays on 100% for hours, the phone gets extremely hot then this morning the battery had died on it.
I plugged in the charger, then minutes later the cycle started again.
I have tried powering off & on, holding both of the volume buttons and loads of other combinations, but the same issue persists. Interestingly, the phone doesn't seem able to actually fully power off. If I hold the power button down for 10 seconds, the screen goes black, a red light shows for around 2-3 seconds, and the restart process begins again. This happens regardless of how I shut the device down.
Ordinarilly I'd take the battery out of my Q10 if something like this happened and put it back in - obviously this isn't an option with the Passport.
Is there anything I can do? I tried to wipe it from Link, but it doesn't recognize the device is plugged in via USB.
This is literally 2 weeks old and I'm extremely frustrated that this is happening to such a new and 'necessary' device.
Thanks,
Nathan

Yea, I would be frustrated also.
1. You can return the device for a warranty replacement.
2. Try connecting to Link via a different USB port on your PC, or use a different PC with Link installed.
You might try also making the connection to Link while the device is rebooting.
I agree, a new device shouldn't have these issues.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Nightmare with Blackberry Desktop and 8100 !!!

Hello,
I have been struggling since 2 full days in order to setup the synchronisation between my 8100 and the Blackberry Desktop Software working ... without success !
First, I have to say that this was working some weeks ago.
I was first with the Device Manager from Orange (fr) and the installation file : 8100M_PBr4.2.0_rel79_PL2.2.0.39_A4.2.0.67_Orange_FR.exe
and the Blackberry Desktop Software was the 7.1 version. So with this configuration, no UBS was recognized.
I tried to come back to an earlier version of BDS (4.5 multilingal). The USB connexion was OK and I was able to make a backup, but as I am using Outlook 2010, whan I tried to setup the synchronisation of the different applications (calendar, adress book, tasks), I got the following message : no available message store => nightmare !!!
If somebody has an idea, that will be great.
Thanks

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can't download anything with blackberry torch 9810

got a new phone about a year ago and can't download anything. I was told to sot set it back, update it, etc but it doesn't work. any ideas?

Hi and Welcome to the Community!
BeeApple wrote:
got a new phone about a year ago and can't download anything.
Any chance you can be a little bit more specific? What exactly do you attempt? What exactly happens when you attempt it? Are any error messages presented? If so, what is the exact and complete content of them?
BeeApple wrote:
I was told to sot set it back, update it, etc
I have no clue what that means ("sot"???), and of course cannot interpret "etc", so I risk redundancy. Nevertheless...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Passport Ordered Oct 3 (VIP) - Submitted, Confirmed, Charged - No shipping info

Hey not sure if i am the only one but i don't think I am. Anyways be nice if someone could clarify or provide me with some information.
Ordered Oct 3rd, Blackberry Passport from the VIP page
Oct 4th, Order Confirmation
Oct 6, Payment on CC is charged and went to DR
Now the thing is..its Oct 17th and I haven't heard a single thing about my order. On findmyorder, it shows "Order Complete"
Attempts to Contact DR failed..then I have read on crackberry and here that people who ordered Oct 4, 5, 6 and so on have already received their passports.
Anyone have this issue too or any information to provide?
Doesn't make sense..considering those people who ordered after me live in the same area as myself so the regional area is not the problem..
Solved!
Go to Solution.

Hi Drewu, I’ve passed your comments along to our ShopBlackBerry team who will be reaching out to you. Thanks!
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Blackberry Passport Unlocked version

I am having difficulty finding details regarding the compatability of the unlocked version of the Passport with international carriers. The phone would be home based with ATT in the U.S. but would need to work in most places in Europe and Africa. We have used many different previous models of Blackberry successfully when traveling and just want tio confirm this model would work as well.
Does the unlocked version have dual sim slots?
We tried to find a phone number for pre sales questions but have been unable to. We've always bought directly from a salesman before but apparently have to order on the web for this model?
Thanks.
Solved!
Go to Solution.

Hi!
The BlackBerry Passport is single-sim only and supports the following network bands.
FD-LTE 1, 2, 3, 4, 5, 7, 8, 13, 17, 20 (2100/1900/1800/1700/850/2600/900/700/700/800 MHz)
HSPA+ 1, 2, 4, 5/6, 8 (2100/1900/1700/850/900 MHz)
Quad band GSM/GPRS/EDGE (850/900/1800/1900 MHz)
To ensure 100% compatability, I'd recommend contacting the service provider you'd like to use with the BlackBerry Passport. For more details on specifications check out the BlackBerry Passport website located here.
I hope this helps!
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Blackberry Passport with Blackberry Presenter

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