Blackberry Z10: Stuck at "Essential Gestures" setup screen

I made a security wipe and after it reloaded, It got to "Essential Gestures" screen and stuck there.
The screen can't slide up or left or right. It only work when slide down from top to make an emergency call.
Failed Attempt:
1. battery pull - FAILED
2. reload device with bblink - FAILED
What should I do? Getting frustrated... !

z10 is stuck also have you ever found a solution?

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After blackberry restore, cannot exit "Essential Gestures (2 of 2)" with swipe down

After i did a fresh restore to the Z10, i can get past the (1 of 2) gesture with the swipe up, but i cannot swipe down and exit the essential gestures in (2 of 2) .
Thanks!

HI,
Did you get the solution for this. I am also stuck at same place and cannot seipe from top as the sceen is broken from the top and touch is not working

Blackberry Z10 - Stuck on Checking for update

I recently bought a blackberry z10, and decided to update it before starting to use it which i regret now.
Since then i have not been able to access the phone as it always comes back to the screen "Checking for updates".
How long does this usually take as its been over 20 minutes and still on the same screen. I tried restarting the phone iseveral times s but i continue to get the same outcome when i turn the phone back on.
any help would be appreciated.

steveajcole wrote:
I have powered off the devivce, removed the battery, left the device a part for hours. I put the device battery back in, power up the device, see the BlackBerry logo, then 'checking for updates' resumes and never stops. The phone is totally unusable. One thing I should mention is that the phone has no SIM inserted. Would this make a difference?
Leave it powered ON, as I stated above.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Z10 stuck at boot screen

Some hours ago, after receiving a call and tried to save the number, my Z10 went off and did not come back on. I did the hard reset and when i fixed the battery back in, in the boot screen, when showing the loading logo, the visibility slowly vanishes till it vanishes completely. Sometimes, it would get stuck in the blackberry screen. Its stays this way for some minutes and then restarts and gets back to the same state again... I have tried leaving it plugged to the charger and pulling out the battery and that did not work. I have also tried reloading the software through Blackberry link, after downloading the update and tries extracting the software, it fails at that point because the phone restarts on its own. Please whats can i do about this??

Hello,
You should attempt the use of an AutoLoader:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Sometimes those can succeed at reloading your BB10 OS where other methods fail. You might have to try multiple times, leaving your BB connected to your PC and attempting things at different stages of the booting cycle....hopefully the AutoLoader can connect to the BootROM and cause the loading process to begin.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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BlackBerry Z10 stuck "Checking for updates" first time setup.

I have just bought the Z10 and it keeps getting stuck while checking for updates. I have rebooted it a few times, taken the battery and sim card out and then rebooted it a few times with no success. What should I do?

I have the same problem. I just ordered my phone, is new, the setup is not even completed and is stuck for hours now on "Checking for updates". I have a Z10 smatphone and I am really upset! I tried restarting it, remove battery.. nothing helped.. Please give me an idea about what to do!
Alina

Blackberry Z10 stuck on 'Checking for updates'

I got the Z10 this morning, I followed the start up bits and it told me to connect to the wifi so I connected it to my home WIFI. It went trough the installations then it's gone to a screen which says "Checking for updates" and a wheel spinning round and round. It's been like this for 20+ minutes now. I took SIM out just in case as I was unsure how to activate my SIM. Even with SIM removed, this happens and it stays on the checkingfor updates page. When SIM is inserted, it's still the same.
It came up with "cannot connect to APN..." with some other information a few moments ago. I've removed the battery while device was on, and put the battery back in. Now it's still on the "Software update, checking for updates" page and I have no idea how to connect to my wifi.

Ok then I recommend reinstalling the OS with an autoloader, info on where to get them and how to do it can be found here...
http://supportforums.blackberry.com/t5/General-BlackBerry-10-Smartphone/How-to-Reload-your-Blackberr...
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Blackberry Z10 - stuck on logo

Help! My BB Z10 will not move to the reboot sequence. It is stuck on the BB logo. The background screen is not blue, it is black. It does not make it to the square symbol that shows progressively shows the reboot. It seems stuck in the reboot sequence and will not fully charge. Instead the device gets quite warm. I've pulled out the battery a few times and tried to reboot again without success. Any suggestions?

Are you still dealing with this? If so try the following.....
Remove battery. Remove media card if one is installed. Remove SIM if one is installed. Put battery back. See what happens. If device booting appears stalled as before, plug in to wall charger and leave for an hour.
If that doesn't work, see if Link can connect and repair.
- Ira

BlackBerry PlayBook Stuck On Connect to WiFi Screen

I have a BlackBerry PlayBook 16GB WiFi and it isn't detecting a WiFi network. The only thing it says on the screen is manually connect to network and WiFi Protected Setup which I have already tried and still doesn't work. In addition, my wireless network doesn't show on the select a network section its all blank. I've tried the debrick method and it still doesn't work. PLEASE HELP.

Connect the iPod to your computer and restore via iTunes
iTunes: Restoring iOS software
Then restore from backup
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Dev Alpha C - Stuck on 'Essential Gestures'

Hey guys,
I accidentally placed an emergency call after loading the latest 10.3 OS on my Dev Alpha C going through the gesturest tutorial. It asks me to swipe down from the top where the only option is 'emergency call'. I can't see a way to skip the gestures tutorial to turn off the GMS. Can anyone help me here?
Solved!
Go to Solution.

Ok, looks like I had to do a battery pull and then just keep tapping the 'Try it' button. Eventually it moved me to a screen where I could swipe in an app and perform the tutorial actions. Huge PITA, but I hope I'm the edge case here.
Rion

Blackberry Z10 stuck unread message in HUB/Gmail

I am using a Z10 STL100-3, 10.1.0.4181 on Telus Mobility.
I received several e-mails in a conversation view today on my gmail account. I read the messages in that view, but when I went back to the hub, one of the messages in the middle is still showing unread (and shows in the notifications).
A search for the sender does not show this message.
I deleted the conversation on gmail, and it synced, but the message still remains.
I restarted the HUB with 5 swipes, still there.
Tried a restart, still there.
Tried a long press and selecting mark as read (nope), delete (nope), flag (nothing happened) and tried a Mark Prior Opened on today's date, with no change. still 1 unread email, and it shows unread.
Any assistance on this would be greatly appreciated.

I had the exact problem last week, and it's really annoying!
That happened to me the entire week, and I just dealt with the issue. (although it's really annoying!)
Just keep on restarting for you to get the new message. Let you notifications remain UNREAD.
It will eventually fix. Mine just got fixed today. Hopefully won't happen anymore.
If you need help, tweet me @143ehraldvamp and LIKE this reply!

Blackberry Z10 frozen during initial setup

I have my new BB Z10 stuck on the initial setup, at this point i try almost everything, including what i read on this link:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB33480&sliceId=2&cm...
My BB it is showing a blue screen with the legend "Software Update"

Hey jcmontenegro,
Welcome to the BlackBerry® Support Community Forums.
This may be an issue with your Wi-Fi connection. I would suggest connecting to a different Wi-Fi network to attempt to complete the setup.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry z10 help | My Mac cannot recognize the phone and my phone stuck at booting %99 for 6 hours nothing happened

My Blackberry z10 , Stuck at %99 Boot , and my Mac OSX doesn't recognize it?. i have latest Blackberry Link Version

The funniest part of the whole situation, Apple Care explained it to me as some kind of feature. The told me how to adjust the time when my computer sleeps and recommend I don't shut it down, let it sleep and "instant wake". I would bet if you called them about your Macbook, they would suggest you just close the lid and let it sleep rather than shutting it down.
Basically shutdown and restart have a problem and the solution is to not shutdown is how they explained it to me. They kept saying buzz words like "instant on" and "fast wakeup". My computer already could sleep and wakeup fast, but now shutdown and restart don't work right. I called them 3 times about it, but since they use these buzzwords, sounds like Lion is meant for a Macbook Air or a Mac with an SSD. If you have a normal hard disk, some of the saving/versions/resume features take too long to be written to the disk on shutdown. And when you start again, it takes a long time to reload the system to it's previous point.
Even if I uncheck the box to reopen windows on next start, it reopens them anyways.
If they can't give me a better explaination or some kind of fix, I will have to go back to Snow Leopard. I use my Mac in a production environment and depend on stability. They assured me before I upgraded that it would be stable and all the new saving and versions features could help my productivity. So far it's not helping me and downright annoying. You need to close all your windows before you close the program... if you have 5 windows open in terminal or textedit... every time you launch, they will launch all those windows. I just really want versions, not resume it seems.
But I can deal with it opening a million windows, just can't take it getting stuck on booting or not shutting down properly. This is a "feature" that should be fixed. LOL

Unable to boot Z10, stuck on loading screen at 99% after a few hours.

Hi, I am unable to boot Z10, stuck on loading screen at 99% after a few hours. I did not try to update, nor load any other OS versions. Running a Bell Canada 10.1. Tried to pull battery, leave phone boot for 5 hours, still stuck on 99%. I tried plugging it in BB Link and computer will not recognize it.

dazedandconfused wrote:
Every option Im seeing is telling me Im going to lose my data... is this true? I know with other phones ppl are able to mount the device as if it were a hard drive and pull content from it... is this not possible with the Z10? Thanks...
I understand you are frustrated and seeking solutions, but please don't double and triple post your inquiry.
I've answered your thread already, here:
Re: Z10 stuck on loading logo on starting up
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 screen

Hello blackberry! first off, just wanted to tell you how much i support you guys. I've had numerous blackberries throughout the years and i've even got others to support you haha. This latest release of the blackberry z10 is absolutely amazing! i love the os, the phone...it's perfect. So heres my issue. I recently bought your phone (not from my phone company so no warranty), and i got a screen protector to help prevent the need of the warranty. I put the screen protector on and this HUGE white and black blob appeared. I took the protector off and the black went away and most of the white did as well. However, there is now a bit of the white covering the screen that refuses to leave. It is VERY worrisome and i dont know what to do or how to go about fixing it. i've rebooted the phone, i've taken the battery out and left it, i've left it in rice for an expended period of time..but nothing. It appears as though this white is behind the screen because all of the writing and stuff goes overtop of it. Attached you'll find a pic of what i'm talking about. What do i do and please oh please tell me you can help out a poor broke student fix his favorite phone in the whole world! lol. I look forward to your response.

I can see the image fine.
Is the crescent shaped white blobs in the center of the screen?
I've not seen that before and I am afraid if you don't have a warranty, you're stuck.
Why don't you have any warranty?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Z10 got stuck while loading the OS

Few days before my blackberry Z10 got stuck while i was typing a new, so i have rebooted the device. While restarting it hangs at startup logo. i have left it for couple of works still it is the same stage. unable to get the Home screen.
from the internet i found that if i can wipe the device, but i have some data in the Internal storage
can someone advise how can i retrive the data.
your help is much appreciated.
Thanks
santosh

Hi and Welcome to the Community!
Access to the data on the device requires that the device be functioning, which is exactly what it cannot do. This simply proves out that backups, like insurance, are neither a reactive nor an optional activity.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Z10: Stuck at "Essential Gestures" setup screen

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