Blue Screen and restarting
Hi, a friend bought me a Iphone 5S A1533 from Dubai Free Shop Airport. It came with iOS 7.0.4 and works perfectly the first hours, the problems started when i update it to iOS 7.1. Since then when i lock the phone goes off and the only way to turn it on was conecting it to Itune and restore it. But the last time it works fine and didnt have problems since now. First while was ussing safari i get a blue screen and the phone restarts. Hours later I downloaded some aplications and when i tried to unlock the phone, the blue screen appears again.
There is some way to fix it by my own?, since there is no Apple Store in Argentina to use the warranty.
Sorry for my bad english.
Diagnostics
Hello jackhandy234,
I have a white iPhone 5 running on the latest IOS 7.0.4 and I am having a similar problem. I have had my phone for about 6 months now and have had it always well protected in a sturdy case similar to an otter box case. I have had no problems with the phone until 2 nights ago.
While on the messaging app "kik" My phone froze up, vertical pixalated lines appeared,it faded into a black screen, shut down and automatically turned on again. It repeated this "glitch" while powering back up about 3 times. Finally after having to manually restart it by pressing the power and home button for 5-6 seconds it stop.
After going back to using my phone, not 5 mins past, and it was "glitching" up again. In the past 48 hours it has glitch over 26+ times. Everytime I need to use my phone for more then 5 mins I need to manually reset it.
If you have found a solution to your problem, please post it because it could possibly solve mine.
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No - I do not work for Microsoft, or any of its contractors. -
It would only happen occasionally, now it's every time. The details of the error are:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 24
BCP1: 00000000000C08A5
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1BCCode: 24
The 24 can sometimes indicate system trouble ... in the course of your troubleshooting to date, have you tried running an sfc /scannow?
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1. Why is my phone doing this?
2. If I reset my phone, will it go back to working again? I ask that because I don't want Verizon to charge me $300 when they send me the replacement phone and I won't need it (assuming that the phone decides to work once it's been reset).
3. What type of hardware defect is this that is causing this issue, not only with my iPhone 5S but others as well?
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Any help that anyone could give me would be greatly appreciated! This whole situation has me stressed out and seriously confused.Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
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http://support.apple.com/en-us/HT203899
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