BO system InfoView logon page is blank

Dear Experts ,
today we restarted my BO system, after restarting my system my infoview application is not working
process of stopping
ccm.sh -->tomcat and then database
processing of starting
database --> tomcat and then ccm.sh
here i observed server pids folder
when i stopped applications their is no pids in serverpids folder
but when i started services found all pids in serverpids folder
but my ptroblem is after restarting all services infoview webpage application is shows blank
i entered url in explorer
http://<hostip>:8080/InfoViewApp/logon.jsp
but application is not opened page shown blank
please suggest how can i solve this
Regards

Dear RAj,
Thanks for your Reply,
when we type url in internet explorer ..(http://localhost:8080) --> we received page cannt displayed message
but when we tryed in desktop start> programmesbusiness objects
it is running clearly and dont have any problem ..
problem is at web only (internet explorer only)
we checked ports--> port is not blocked
please suggest how can i solve this
Regards

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What you're describing is considered to be customization of Infoview. Customizing Infoview is not supported. It might be possible to achieve your goal, but it would probably be very difficult. Infoview and the other Enterprise applications are considered shipped products.
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Hello, I would like to 'Customise the InfoView Logon Page' in BO XIR2Can any one suggest me how to and where to customise Logon page. Thanks, Nagh

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Hi ,
Hey "It seems it solved my problem" ?????
still having any problem ... do let me know....
well i don't remember that i replied to your question .....
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hi All,
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"Program terminated in remote system NONE: Logon failed" when adding a new table

Hello,
I set up a replication flow from a SAP ERP 6.0 EHP7 with SAP ASE 16.0 source to SAP HANA 1.0 rev 82 target
I am using a standalone SLT system NetWeaver 7.0 with DMIS 2011_1_731 (with SP 1 to 7).
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When I press 'Show Error Log' button I got an obscure error message:
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First thank you for answering my questions. I really appreciate your answers.
I rechecked the documentation.
"Application Operations Guide SAP Landscape Transformation Replication Server Document Version: 2.3 – 2014-07-08"
Page 29 - 30
3.5.2.2 Data Transfer Jobs
This section explains the relationship between the number of data transfer jobs and the number of available background work process.
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1 Master controller job: /1LT/IUC_REP_CNTR_001
 At most 4 parallel jobs for MT_ID 001: /1LT/IUC_LOAD_MT_001_001/~002/~003/~004
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+ 1 background work process for Master Controller Job,
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Hello Sudhir.
Thanks to Sven...
Please note thet this is the RTL Layout for arabic languages.
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->
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and the chapter
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6.14 Further Options of the Customizing Local Layout Menu ->
Character Set
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Error on Portal Logon Page

Hi Experts,
We are getting exception while calling the Portal URL.
Recently, we changed the password policy and made some customizations on the com.sap.portal.runtime.logon.par file.
After that when I tried to access the Logon page, it gave an exception.
I even replaced the customized logon par file with the original one but it did not help.
Please note that I deployed the logon par file with the same name, so I did not have to make any changes in the authschemes.xml file.
So ideally when I replaced the customized PAR file with the original one, it should have worked out.
Can it be because of some UME property "Password Policy change" or something like that which has been changed by our Basis team in the Config tool and which is creating issues now.
Is there any connection between the UME property and the Portal Logon page? I know that UME comes into picture once the user clicks on Login button after entering the login credentials but does it also come in picture at the portal logon page call?
We are not able to trace out the root cause as both Password Policy Change and deployment of PAR was done parallely due to which we are confused about the cause of the issue.
Please find below the trace against the exception ID:
#1.5 #5CF3FC5B7E1C00670000000300001B400004ACA7F25E4315#1315737232519#com.sap.portal.prt.runtime#sap.com/irj#com.sap.portal.prt.runtime#Guest#0##n/a##8b1ef68fdc6111e0a5840000061bff66#SAPEngine_Application_Thread[impl:3]_24##0#0#Error##Java###04:03_11/09/11_102498150 An error occured in iView: N/A in component: N/A##
#1.5 #5CF3FC5B7E1C00660000000100001B400004ACA7F2896FC1#1315737235348#com.sap.portal.prt.runtime.broker#sap.com/irj#com.sap.portal.prt.runtime.broker#Guest#0##n/a##184d79b1dc6111e087880000061bff66#SAPEngine_Application_Thread[impl:3]_8##0#0#Error##Plain###Shutting down Application Brokerage...#
#1.5 #5CF3FC5B7E1C00660000000800001B400004ACA7F2940472#1315737236039#com.sap.portal.prt.runtime.broker#sap.com/irj#com.sap.portal.prt.runtime.broker#Guest#0##n/a##184d79b1dc6111e087880000061bff66#SAPEngine_Application_Thread[impl:3]_8##0#0#Error#1#/System/Server#Java###[PortalServiceItem.release] exception caught releasing com.sap.netweaver.coll.appl.rtc|RTCClientPollingService
[EXCEPTION]
#1#java.lang.NullPointerException
 at com.sap.ip.collaboration.core.api.rtmf.core.RTMFMessaging.unsubscribe(RTMFMessaging.java:1040)
 at com.sap.ip.collaboration.core.api.rtmf.core.cluster.ClusterSystemManager.unsubscribe(ClusterSystemManager.java:133)
 at com.sap.ip.collaboration.core.api.semantic.services.RTCBaseService.destroy(RTCBaseService.java:146)
 at com.sapportals.portal.prt.core.broker.PortalServiceItem.release(PortalServiceItem.java:389)
 at com.sapportals.portal.prt.core.broker.ApplicationItem.releaseDependents(ApplicationItem.java:223)
 at com.sapportals.portal.prt.core.broker.PortalApplicationItem.releaseDependents(PortalApplicationItem.java:1159)
 at com.sapportals.portal.prt.core.broker.ApplicationItem.release(ApplicationItem.java:476)
 at com.sapportals.portal.prt.core.broker.PortalApplicationItem.release(PortalApplicationItem.java:1194)
 at com.sapportals.portal.prt.core.broker.ApplicationItem.releaseDependents(ApplicationItem.java:223)
 at com.sapportals.portal.prt.core.broker.PortalApplicationItem.releaseDependents(PortalApplicationItem.java:1156)
 at com.sapportals.portal.prt.core.broker.ApplicationItem.release(ApplicationItem.java:476)
 at com.sapportals.portal.prt.core.broker.PortalApplicationItem.release(PortalApplicationItem.java:1194)
 at com.sapportals.portal.prt.core.broker.ApplicationItem.releaseDependents(ApplicationItem.java:223)
 at com.sapportals.portal.prt.core.broker.PortalApplicationItem.releaseDependents(PortalApplicationItem.java:1156)
 at com.sapportals.portal.prt.core.broker.ApplicationItem.release(ApplicationItem.java:476)
 at com.sapportals.portal.prt.core.broker.PortalApplicationItem.release(PortalApplicationItem.java:1194)
 at com.sapportals.portal.prt.core.broker.ApplicationItem.releaseDependents(ApplicationItem.java:223)
 at com.sapportals.portal.prt.core.broker.PortalApplicationItem.releaseDependents(PortalApplicationItem.java:1156)
 at com.sapportals.portal.prt.core.broker.ApplicationItem.release(ApplicationItem.java:476)
 at com.sapportals.portal.prt.core.broker.PortalApplicationItem.release(PortalApplicationItem.java:1194)
 at com.sapportals.portal.prt.core.broker.ApplicationItem.releaseDependents(ApplicationItem.java:223)
 at com.sapportals.portal.prt.core.broker.PortalApplicationItem.releaseDependents(PortalApplicationItem.java:1156)
 at com.sapportals.portal.prt.core.broker.ApplicationItem.release(ApplicationItem.java:476)
 at com.sapportals.portal.prt.core.broker.PortalApplicationItem.release(PortalApplicationItem.java:1194)
 at com.sapportals.portal.prt.core.broker.ApplicationItem.releaseDependents(ApplicationItem.java:223)
 at com.sapportals.portal.prt.core.broker.PortalApplicationItem.releaseDependents(PortalApplicationItem.java:1156)
 at com.sapportals.portal.prt.core.broker.ApplicationItem.release(ApplicationItem.java:476)
 at com.sapportals.portal.prt.core.broker.PortalApplicationItem.release(PortalApplicationItem.java:1194)
 at com.sapportals.portal.prt.core.broker.PortalAppBroker.releaseAllItems(PortalAppBroker.java:575)
 at com.sapportals.portal.prt.core.broker.PortalAppBroker.shutdown(PortalAppBroker.java:680)
 at com.sapportals.portal.prt.runtime.Portal.shutdown(Portal.java:725)
 at com.sapportals.portal.prt.core.PortalCoreInitializer.shutdown(PortalCoreInitializer.java:111)
 at com.sapportals.portal.prt.dispatcher.PortalInitializer.shutdown(PortalInitializer.java:164)
 at com.sapportals.portal.prt.dispatcher.Dispatcher.destroy(Dispatcher.java:651)
 at com.sap.engine.services.servlets_jsp.server.runtime.context.WebComponents.destroyServlets(WebComponents.java:731)
 at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadDestroyer.run(ApplicationThreadDestroyer.java:62)
 at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
 at java.security.AccessController.doPrivileged(Native Method)
 at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
 at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
#1.5 #5CF3FC5B7E1C006F00000002000016140004ACA819F31491#1315737896495#com.sap.portal.prt.runtime#sap.com/irj#com.sap.portal.prt.runtime#Guest#0##n/a##1647a148dc6311e0aaaa0000061bff66#SAPEngine_Application_Thread[impl:3]_9##0#0#Error##Java###04:14_11/09/11_102498150 An error occured in iView: N/A in component: N/A##
#1.5 #5CF3FC5B7E1C007000000000000016140004ACA81A149C1D#1315737898689#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#Guest#0##n/a##18319b2cdc6311e092af0000061bff66#SAPEngine_Application_Thread[impl:3]_14##0#0#Error#1#/System/Server#Java###An error occured during authscheme computation.
[EXCEPTION]
#1#com.sapportals.portal.prt.component.PortalComponentException: Error in init method
Component : com.sap.portal.runtime.logon.certlogon
 at com.sapportals.portal.prt.component.PortalComponentContext.init(PortalComponentContext.java:251)
 at com.sapportals.portal.prt.core.broker.PortalComponentContextItem.refresh(PortalComponentContextItem.java:271)
 at com.sapportals.portal.prt.core.broker.PortalComponentContextItem.getContext(PortalComponentContextItem.java:316)
 at com.sapportals.portal.prt.component.PortalComponentRequest.getComponentContext(PortalComponentRequest.java:387)
 at com.sapportals.portal.prt.service.authenticationservice.AuthenticationService.getLogonIView(AuthenticationService.java:233)
 at com.sapportals.portal.prt.service.hook.SecurityHookService.doNodeHook(SecurityHookService.java:177)
 at com.sapportals.portal.prt.connection.PortalHook.doNodeHook(PortalHook.java:469)
 at com.sapportals.portal.prt.pom.factory.ComponentNodeFactory.newInstance(ComponentNodeFactory.java:138)
 at com.sapportals.portal.prt.pom.factory.ComponentNodeFactory.newInstance(ComponentNodeFactory.java:50)
 at com.sapportals.portal.prt.pom.PortalNode.createComponentNode(PortalNode.java:275)
 at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:617)
 at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:235)
 at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:541)
 at java.security.AccessController.doPrivileged(Native Method)
 at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:430)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
 at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)
 at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
 at com.sap.portal.navigation.Gateway.service(Gateway.java:117)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
 at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
 at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
 at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
 at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
 at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060)
 at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
 at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
 at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
 at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
 at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
 at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
 at java.security.AccessController.doPrivileged(Native Method)
 at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
 at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Caused by: com.sapportals.portal.prt.core.broker.PortalComponentInstantiationException: Could not instantiate implementation class com.sapportals.portal.ume.component.logon.SAPMLogonCertComponent of Portal Component com.sap.portal.runtime.logon.certlogon because: Linkage error while loading implementation class
 at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.getInstanceInternal(PortalComponentItemFacade.java:234)
 at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.getComponentInstance(PortalComponentItemFacade.java:160)
 at com.sapportals.portal.prt.core.broker.PortalComponentItem.getComponentInstance(PortalComponentItem.java:732)
 at com.sapportals.portal.prt.component.PortalComponentContext.getComponent(PortalComponentContext.java:103)
 at com.sapportals.portal.prt.component.PortalComponentContext.init(PortalComponentContext.java:242)
 ... 33 more
Caused by: java.lang.NoClassDefFoundError: com/sap/security/core/logonadmin/IAccessToLogic
 at java.lang.Class.forName0(Native Method)
 at java.lang.Class.forName(Class.java:219)
 at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.getInstanceInternal(PortalComponentItemFacade.java:228)
 ... 37 more
Thanks & Regards.
Anurag

Hi,
Check if your portalapp.xml has an entry "<property name="ClassName" value="com.sapportals.portal.ume.component.logon.SAPMLogonComponent"/>"
If it is there, then I feel that this is an issue with jar files not getting imported properly.
Just try including these two jars (umlogonbase.jar and com.sap.portal.runtime.logon_api.jar) from
usr\sap\J2E\JC00\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\portal\portalapps\com.sap.portal.runtime.logon\lib
and copy manually to the lib folder under PORTAL-INF in your project.
Regards,
Vijay.

Portal Logon page repeating/ redirecting to itself on first attempt

All,
Apologies in advance if this is not the appropriate forum. We are in the process of migrating a NW7.0SPS13/EP7.0SPS13 installation from a remote site to a local site with a database only UME and SSO to an ECC6.0 backend. The new target installation has picked up a rather odd behavior. When loggin onto the portal, the logon page repeats/refreshes/redirects to itself with valid ID and password with no error message. The only apparent action is the clearing of the password field.
My only clue so far is the absence of this script in the http trace on the initial logon attempt which shows up on the second attempt:
http://<host>:51100/irj/portalapps/com.sap.portal.httpconnectivity.httpauthentication/scripts/CAManagerScript.js
I did find this related thread and attempted the suggestions with no luck:
Re: portal logon page coming again
I felt this might be the best place to post question since this may be an authentication/connectivity issue.
Thanks in advance,
Lee

You are correct, we are not implementing SPNego but at this point I will take any suggestions that might be conceptually related...
We are attempting to migrate/clone the entire server (OS,J2EE,MSSQL05...) from a remote hosted environment to a local network environment.
I checked the Everyone, Authenticated, and Anonymous groups for the correct roles/Java permissions and all seems to be in-line with the correctly functioning remote system with correct user assignment.
With some further log filtering I was able to where find this error:
The default keystore view [TicketKeystore] does not exist. Authentication stack: [ticket]. The possible reasons for that problem are: keystore does not exist or the user has no permission to read from the keystore view. You can delete the TicketKeystore and restart the engine so that the engine automatically re-creates it.
I suspect the SAPLogonTicketKeystore was recreated incorrectly... I will have the migration team recreate it again. FWIW, I am unfamiliar with the process of assigning user access to this object as the error suggests.
Thanks for the suggestions...

Different logon pages for same server.

hi Expert,
I have created two different logon pages with different URL's for the same server, now i can use both the pages to logon in to the system.
what i need to do now is :-
URL "A" users set ="A"
URL "B" users set ="B"
If we have the above two different URL and respective users for those URLs.
Now if i am User from the User set "A" and try to Login by using URL "B".
I am able to login, but i want to restrict.
ie.
users from set ="A" login only by the link URL "A"
users from set ="B" login only by the link URL "B"
Points would be given to helpful answers.
Regards,
Sanjyoti.

Hi Sanjyoti,
I am not sure if this would work, but if time permits then do try this.
User A -- URL A
User B -- URL B
Now make User A a part of Group A, and set conditions in code that Group A can logon only through URL A and User B can logon through URL B.
Then in code check the association user - group and group - url and accordingly allow / disallow the user to go ahead.
This is just a thought.....do tell me if this works.....or if it doesnt then do post the solution you use....
Thanks,
GLM
P.S: PLEASE CLOSE THE THREAD IF THE ISSUE HAS BEEN RESOLVED
Edited by: GLM on Aug 27, 2008 2:08 PM

Bypassing the logon page

Hi,I have been using the openDocument function as detailed in the topic <a href="/node/1780">Opening a report in a new window on the web</a> to display a crystal report. Unless I happened to have already logged into InfoView I am first taken to the InfoView logon on page before the report can be displayed.Can the user name, password and any other parameters required for logon be passed in the link URL so as to log in automatically and bypass the log on page?Thanks 

hello,you can log into a report with url syntax that isn't opendocument and then once you're in the report all of your links remain opendocument links.for the initial url to bypass the logon, find your Report_Viewers.chm help file and in the Index, look up URL Commands, then choose Crystal Reports. use this url building method to build a hyperlink that logs you on to your main report. then distribute this hyperlink as your login method.jw

After an hour or more, pages become blank white in Acrobat 11.0.09

Hello,
I have a client that is an attorney that uses a lot of PDF documents which contain mostly scanned images. Some are large, some are small. However, between 30minutes to 2 hours, when returning to an already opened PDF file, all pages are blank before and after the current page. When re-opening the document, it comes back fine.
This seems more a matter of time the PDF is open, size of document, but mostly time-related. Typically the customer will have a PDF open (large mostly), then switch to another application for a while or go to lunch, then when they return to the PDF they are viewing, they go to the next or previous page and it is blank - no images or content. They have to re-open the document again.
We have adjusted the display options already as such but this didn't help:
Acrobat -> Edit -> Preferences - Page Display
>Use System Resolution
>Smooth Text: None
>Uncheck all options in Rendering area.
System Specs:
VMware 5.5 VM using Terminal Servicee (Customer connects over RDP with a fast/reliable internet)
Server 2012 R2 (64-bit)
CPU: 2 core 2.5 GHz (utilizing 20%)
RAM: 4 GB (utilizing 85%)
Storage: Solid State Drives
Users: 6
Any questions, let me know. Any help you can provide is great.

Hey getcloudservices,
Firstly, please tell me where are you trying to open the PDFs?
Is there any scanning software running in the back end?
I would also suggest you to upgrade to the latest version of Acrobat i.e. 11.0.10 with 'Check for Updates' option from the Help menu.
Regards,
Anubha

Error deploying new portal logon page

Hi Gurus,
I'm getting an error deploying my new portal logon page. I've made teh necessary changes to the portal.logon.par.bak file. I've rename it and made the necessary changes in config tool. i've created a new autoscheme_test.xml file and have assigned it accordingly. After restarting the portal, i'm getting the error message below trying to launch the portal :-
Portal Runtime Error
An exception occurred while processing a request for :
iView : N/A
Component Name : N/A
The exception was logged. Inform your system administrator..
See the details for the exception ID in the log file
Any ideas? Are there any other setting that i need to do aside from teh autosceme file. thanks

Hi Johan,
There are two lib files which you need to paste while you import the file in the NWDS.Just check for the steps through this weblog
the jar files name are
com.sap.portal.runtime.logon_api.par
umelogonbase.jar
(when you unzip you can find the files at PORTAL-INFlib)
Modifying The Logon Par(or customising the Logon Screen)
Thanks
Pankaj

BO system InfoView logon page is blank

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