BOGO on phones released two months earlier, way to screw valued customers...
I am sure that I am not alone in the fact that I purchased two Droid's X2 phones following their release on May 30th, 2011 only to discover that TWO months later they have Buy one Get one FREE. Thank you Verizon for telling all your customers to wait 42 days (18 day price protection would put it at 2 months) to receive a free phone with your purchase of a new release. Might want to tell your marketing sector to re-evaluate their decisions to offer a deal like this when you have valued customers that paid full price less than 60 days prior. I was three days out of the price protection plan, I am curious to hear about others that lost out on a sales representative telling them that there would not be a deal like BOGO for quite a while...
they always do this
its one reason i never buy a phone at release
price drops in a month or 2, and bogo's pop up
and its not just phones, its anything
when its fresh it costs more. fact of life
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Slow Speeds, no phone for two months, extortionate...
Last summer, in preparation for Infinity (or so we were told), work was carried out at our local cabinet. Most houses in the street lost their phone for days, weeks or even months.
Thankfully we have a second line in the house dating back to dial up days and the broadband is on that line so broadband was unaffected.
Our phone was dead for two months. I phoned BT several times a week during the outage and was told each time that they couldn't help me but promised someone would ring back. We made probably ten to twenty phone calls, and never received even one call back. Before you think that they couldn’t return the call because the line was dead, of course they had another number where they could reach us!
After a couple of months the phone just started working again. Unsurprisingly we were not informed that it had been fixed, or why it was out for so long or anything like that. Never heard anything from any customer service representative, never received any compensation or an apology.
A week ago our phone went dead again. Phoned up and since this time there was a question that it might be an internal fault, BT were suddenly extremely interested in fixing it. BT engineer visited, replaced a meter of internal wiring that had become damaged and was gone in under thirty minutes – price £380! Yes THREE HUNDRED AND EIGHTY POUNDS. Some of us have to work months to save that much. Obviously BT are very willing to fix things when there’s money to be made and you can (in theory) get someone else to fix it. When it’s a fault in their street cabinets that only they can fix they don’t seem quite so keen on fixing the problem, no wonder!
If the man had arrived in a plain white van instead of one with BT printed on the side you would almost expect to see him on an episode of BBC "Rogue Traders".
A year on and Infinity is still not available to us, although people only a few doors down the street can get it. Every time we’ve enquired we’ve been told it will become available to us within the next month or two, but that’s been going on for a couple of years now, they just keep pushing back the date. I don’t anticipate it anytime soon, so in the meanwhile will fall back on the regular BT ADSL line, which in the last couple of weeks has halved in speed. Unrelated to the fault on the first line, remember, because it’s a different line.
Of course I don’t live in the middle of nowhere. There’s been broadband here for twelve years. Twenty-five minutes on the train from central London and even the (ex) council houses here have Porsches parked in front. This is a wealthy area, which doesn’t really benefit the poor locals like me, but you would think we would get Infinity at some point.
No phone for two months, never being called back, charged £380 for a meter of cable and now getting half the broadband speed I was two or three years ago.
BT probably call this progress.welcome to the BT community forum where you probably read is where customers help customers and only BT employees are the forum mods
if you want to complain about the cost of the work then try online chat
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
if you would like some assistance from the forum with your conenction speed then please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
I lost my i phone 4S two months ago, still dont want to give up looking for it... help..
i lost my i phone 4s two months ago, did nothing but was heart broken... still feel like i dont want to give up searching for it.. is there anyway that i can track where it is??
No
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How much to terminate contract two months early?
I have two months left in my contract however, I would like to terminate my contract early (now).. How much would that cost? (I have an iphone 4s)
fc0ne wrote:
I have 3 phones. Two are done on 11-28-14 and one on 4-03-16
Are they all smartphones? If so then the ETF would be $130 each for the 2 that end in Nov. And $300 for the one that ends in 2016. So a total of $560. If some of them are not smartphones then it will be a different amount, -
For two months, Telstra have failed to help me. What should I do?
Hello everyone. I feel as though I need to inform people about this and get some advice on what to do. I've been trying to resolve it with Telstra for months but they really aren't interested. Here's what's happened: Our household wants to upgrade from our ADSL2+ to Cable internet. The NBN is not yet available in our area, so Cable was the next step. Currently, Telstra is the only ISP that is able to service my address with Cable internet (Optus, for example, cannot). So, I called Telstra at the beginning of May, and we set to order the 500GB cable internet month to month plan with the Super speed boost. And, after preparing it, they said the next Monday (it was Saturday) they would send someone out to connect it. So, the serviceman arrives at my household, and there is a problem: The Cable is on the other side of the street, and as a result, he would need 14 days to work out what needs to be done. Of course, I would assume my household is not the only house in Australia where the cable is on the other side of the street (not a main road, no road markings), so after 14 days had past and there was no contact with us, we wondered what the problem was. We called Telstra, and after waiting 20 minutes to be connected to their technical team, we were finally informed that the process had started that would require a team to come to our street and install the Cable correctly so that it could connect to our house. At this point, we were happy, as at least we felt there was progress. I mean, they could have called us to let us know, but it didn't matter at this stage. Anyway, they couldn't give a date, so they said to wait another 14 days, and 'within' that 14 days, the order should have completed. Well, 3 weeks passed, and nothing, once again, had happened. No contact, no calls, nothing. And, to top it off, none of the Telstra inquiry links that were sent to me, where I could "Call back" the person I had spoken to, ever worked. It would always say "this feature is unavailable". We called back again, and this time, they extended the waiting time that we had been told from 14 days to 25 days. That way, of course, they were still within the time frame. Ok, whatever, that was fine.... So, we called again when that time had finished. It had been, like, a month since we placed out order by this time. This time, the person I spoke to was like "Oh, yeah, it is outside the time now, taking into account the weekends and public holidays, your order should have finished 2 days ago at the max". So, they did something which was meant to alert their team that nothing had happened. Of course, I politely explained to them that this was disappointing, but there was nothing they could offer me. The lady simply informed me, after speaking with their team, that they had to wait for the 3rd party workmen to complete their service and connect the Cable to the household, and that the order would not complete until then. Of course I asked if they could give a date, but they could not. So I waited a couple of weeks once again, in fact, I actually travelled overseas for a week in that time... I had been waiting each day, hoping that I would see a Telstra Van or something start some work in our Street. But nothing... nothing as always.... At this stage, we were very annoyed. I called Telstra once again, and had to wait for 45 minutes just to connect to someone. Now, the person I spoke to this time was as helpful as he was doing what he could and asking the questions I wanted to ask. For 30 mins, he was trying to connect to another Telstra team, but he kept coming back to me saying "I'm so sorry, I'm still on hold, really really sorry" but that was fine. At least he was going to the effort to keep me informed. Anyway, I was so upset. I told him my story, how we had never gotten an answer, the only answer we got was "We're not sure when" and that we never got called back. According to him, he pushed for a better answer from the other Telstra team, butt hey wouldn't give him one. They kept telling him "It will be done once the 3rd party do their bit". Now, if Telstra are getting 3rd parties to do work for them, and those 3rd parties are not doing the work, I would have expected at the VERY LEAST, that Telstra would contact that third party and ask when it would be done, but they keep refusing to do it. In this same call, the helpful man told me he did anything and everything he could, and so, thanking him, I asked if I could speak to a manager. He escallated the problem, which apparrently placed a specific manager in charge of the problem, and I then spoke to that Manager. She gave me the same info, they could not give me an answer. 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"We cannot service till the 3rd party completes the work, sorry" And the sad thing is, no one else offers Cable at our address, The first thing I would have done is obviously go with someone else, but we cannot. To think, that Telstra cannot even contact the people that they, themselves, are contracting to do work for them, to get a lousy time frame. Do they care so little about us that they literally do not care to do anything? I cannot believe that over the past two months, the way we have been treated is not a 'one off', but a pattern of pathetic and disgusting care for existing consimers by Telstra (Yes, we already have multiple services with them). I am so worn out... I don't know what to do...
It seems they actually called me back today, and this time when a complaint was lodged, they actually got back to me!. The complaint reference was: SR 1-513261789108 (Should that not work, my last INT reference emailed to me is as follows: INT 1-502560651827 [25 June] ) The issue is this, according to them: The 3rd party claims to have started work. There is 'no way' they can ascertain when the work will be finished. So in essence, no answer. No idea. No way of knowing. If I were to obtain the number or contact of the 3rd party, it would be great, as I would be able to contact them myself, and forward a complain to the ombudsman for their failure to communicate. Let's not forget here that a date was set, in which the order should have been completed, and according to the lady I spoke with today in the complaints section, it should have been finished in May... There's literally nothing else, according to them, they can do. Seems Telstra cannot control the 3rd parties that they, themselves contract, to do their work. I see how it is, Telstra itself is technically not to blame, as it is the 3rd party that must finish the work, however, Telstra needs to accept:1. The work not being finished remotely on time is NOT acceptable2. That the 3rd party refuse to give a date, which is NOT acceptable; and3. That Telstra's failure to get information from people they contact is NOT acceptable. I said to the lady today: "It could take months, couldn't it?" And she said "Well sir, I cannot give you a date". How sad... How very Sad. I am grateful to the moderator who answered this thread, and I really do hope you take a look at the complaint reference. The lady explained to me they cannot be kept open, so she said she was going to mark it as resolved. I mean, it isn't of course, but whatever. At least if you get access to the reference, you will see the pain, and absolute waste of time I have gone through over the past few months with Telstra. You won't be able to help, as even managers and escallations have lead to nothing, which is really sad; it is upsetting that the higher ups cannot provide you with the necessary tools you need to help the community effectively in situations like this. So, thank you for your genuine help and concern, even if, unfortunately, it won't be able to help me
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I paid early termination fee two months ago to Verizon and am now out of the country. Am trying to unlock the phone but the local guys say they are not able to. I see from the blog here that iPhone 5 comes unlocked. Is it true?? Do I still have to unlock. How do I go about it?
Thank you for reaching out to us, Texasman. Sad to see that
you have left the VZW family, but it is definitely awesome to be able to
travel! Regarding your iPhone 5, the phone is unlocked for international usage.
Just need an active local SIM card that is compatible with your iPhone. Your local provider
may need to configure some settings under Cellular, but it should pick up signal. Just in
case, make sure that Settings>Cellular>Roaming>Voice & Data are
active.
NicandroN_VZW
Follow us on twitter @VZWSupport -
After ios7, My iphone4 has gone dead twice in a time frame of around two months...even though its not happening very often but a two month Old phone going dead just after a New update is not acceptable.probably ios7 still has sum bugs dat need to be fixed...Can this bug expected to be fixed in the next update...
Hi 1283ar.
Unfortunately, iOS 7 is too hard to push for the iPhone 4 and therefore has a lot of effects turned off to try to get it to run as smoothly as possible.
However, it becomes better and better with each update coming but it's hard to do anything about the hardware on an already released phones.
If you still have trouble or think they are too hard. My tip is, if so, to restore your iPhone 4 and make a clean setup with no iCloud backup. But all your photos in a photostream so you can access it later. -
No home phone service for more than two months
I am sending this note on behalf of my mother. She has been waiting for technical services to her home phone for more than two months. She has received dates where a technician would come out to repair her services in which she has left work early or stayed home on weekends no avail. My mom is not in best health and has a child with disabilities living in the home and it is imperative that her services are working. It is frustrating to her to pay for a service she's not receiving. This is the worst customer service experience from Verizon.
I am asking for immediate resolve to this issue and to work with us to assure payment for time where phone has not worked Will not be charged to her account. Please contact me {edited for privacy}.Hi lmatthews522,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal. -
Any way to get a one month early upgrade??
My mom and I are on the same account and both have the same phone - HTC Incredible 2. Neither of us have had any issues with the phone whatsoever until recently. Both of our phone's charging port won't charge anymore. With only having to do little research, I learned this is a common problem with the HTC Incredible 2. Other than the broken charging ports, both phones are in great shape for being almost 2 years old. I don't have insurance on my phone, my mom does on hers, received a replacement phone but learned the one she received would be more trouble than it's worth so returned it and kept the Incredible 2. Being that the charging ports are broken, we both had to purchase an extra battery and external battery chargers. Anyone who has had this problem knows how much of a pain it is to not be able to charge your phone without having to take the battery out and switch to another one. There's no way to charge on the go. We have been loyal customers to verizon for many years and really would just like a month early upgrade. Our regular upgrade date is May 11, 2014 and was hoping to maybe atleast get a month early upgrade. Being that there is only about 2 months left until our upgrade, I see no point in forking over $300+ to get a new phone to use until the upgrade time and also see no point in doing the Edge program being that we don't generally even care to upgrade early. i get that verizon is pushing the new Edge plan so are stricter on early upgrades more so than in the past but I would hope that there would be some exceptions at their discretion. I've heard of people occasionally being able to get an early upgrade by calling customer service, etc so would just like to know if anyone has any suggestions. I will not join Edge and will not fork over hundreds of dollars to use a new phone for 2 months. I would hope that Verizon Customer Service would be a little sympathetic to their customers. The better the service, the more likely the customers are to stay.
I would call the 800 number and discuss with them. Even though it is Verizons Policy not to be nice to its customers in situations like these, sometimes you get the correct CS Agent on the phone who has a strange ability to make it happen. I know of at least 4 different cases in the last 3 months where the CS Agent on the phone was able to offer an early upgrade (although each time the end user was charged a $20 fee to do so). Some of these 4 were up to 45 days early and they got their new phone at the discounted rate. I need to stress here though that just because some people got it, that doesn't mean everyone will get it. It is based on many factors, length of time with Verizon, payment record, type of phone on and going to etc....
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Is there a way I can buy Ipad 1, even though Ipad 2 was released several months ago?
I would like to purchase Ipad but I would not like to buy a Ipad 2 because of it's price. Is there a way to still purchase an Ipad 1, even though the new one was released several months ago? I don't mind if it's been used before but I would rather not use sites like Kijiji.com because you never know weather you're buying something that's stolen. If I can't buy an Ipad 1, is there any idea when the price of an Ipad 2 might lower?
Thanks!I recently( late November) purchased a refurbished iPad 1 from the online Apple store, It was refurbished, but came with the same 1 year hardware warranty that a new one does.
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My two months old IPhone5(AT n T) not receiving calls ( quite a few times - Till now it happened around 15-16 times) even though signals are good,Because sometimes people are calling my landline and asking me that Is your phone switched off ? Infact network also good at that time.Not sure about the problem.
I contacted AT n T also and explained about the problem, They suggested to monitor few more days...whether it is real network issue or not. But I am very sure it is NOT network issue because one day I was waiting for my brother at my office open parking space, And i called my brother whether he is ready at his place so that i can go and pick him, but he told it takes sometime...and he told, he will call in 15 mins, So i was at the same location (NOT even moved 1 inch also ), just sitting and listening music and after 30 mins, I called him back and asked Still not ready, then he replied he was trying me from last 15 mins and it is going to voice mail , I got similar complaint from others as well. Today also my cousin called my landline and asked Is your phone switched off ? because i was trying to reach you but it is going to voice message, I saw the signals at that time, Signal strength is very good. I think there is some problem in Iphone5 may be LTE or something.
Taking phone to next levels is good, But it should NOT hamper it's basic phone functionality ( Make calls, receiving calls, Voice mail etc ). Please let me know if any fix for this.You say it started on yours after upgrading to iOS 8. I've been on iOS 8.0 for quite some time and only recently did this issue spring up.
The one thing I haven't tried is downgrading it back to iOS 7 (which would be a shame, but if it's the only answer...)
I'll get back to you once I've tried that. -
I upgraded to the Samsung Galaxy S5 two months ago. I'm still unable to sync or move contacts from the phone into my 2012 Toyota Camry. I've been to the dealership to have them look at my car. It also has been tried in 2 different 2014 models. I don't know if it's a Verizon/Samsung issue but I'm quite upset about it. I would have stayed with the S4 if I had know so many issues were on the horizon. I need a fix. Please help.@
carolinechx wrote:
i know the description may be a little bit too confusing
Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read. -
How come I can only talk on speakerphone? Even on speakerphone I can barely hear the other person. They can't hear me when I'm not on speakerphone. And my music doesn't play very loud like my speaker is blown. What do I do I've had this phone for about two months and no insurance on it.
iOS: Not responding or does not turn on
Locate a Service Center
Call Apple for Service and Support
Set up service on your own or check options and warranty
Questions about service and potential costs (Choose your country after selecting your product) -
hey guys plz help me out with this. my pjone has stuck on apple logo since two months...
Is your iPhone jailbroken? If so see: http://support.apple.com/kb/HT3743
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How to use 13-20 month early upgrade
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Edit - also, everyone is saying the NE2 program is ending, but you will still be able to upgrade after 20 months. I thought upgrading after 20 months was the NE2 program... what else was there that is being taken away?The early upgrade applies to individuals on a base calling plan of 49.99 or greater and the PRIMARY line on any family plan (secondary lines aren't eligible) assuming your signed up on My Verizon and allows you to get a new phone every 12 months at the 2yr contract price. As for NE2, they're getting rid of the added discounts(currently $30 or $50 depending on how much your plan is, decreased from $50 and $100 a few years ago) on individual and primary line on family plans. The change on 1/16 will get rid of those benefits for new customers and allow 1 last annual upgrade or NE2 discount if you upgraded prior to that date. So you could technically upgrade now (prior to the 16th) and still have an annual upgrade or NE2 discount a year or two down the road. Beyond that, everyone will still be able to upgrade at months $20 for the 2 yr contract price.
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