Bought a different phone, now Palm says they can't give me my Memos

I had a Palm Pre until yesterday. I just had too many little pproblems with the Palm Pre, disappointing. I went to my local Sprint store and changed it for a HTC Hero.
The Sprint employees were able to transfer my contacts and calendar (because they were Google) but they said they can't restore my memos.    I called Palm customer support yesterday, and 2 different people told me that if I don't have the Palm Pre anymore, then they can't help me.
This is crazy. If my memos are backed up on the PALM customer server, then why can't those guys just send them to me in a compressed file? Send it to my email. I only have about 25 or 30 memos, but some of them are important.    I had to turn in my Palm Pre to get a discount on the new phone.    I want my memos, I hope somebody who reads this can give me a good idea. I have already sent this same message to the "feedback" link.
   I say thank you in advance.

Dont think you will have any luck on this. From the product page it states
Backup and restore is within wireless coverage area and over the air only; applies to Contacts, Calendar, Memos, and Tasks

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