I have an apple ID and password but my ipad is broken and they say they can't get in because they don't have my i cloud password. I never set one up and don't know what one is

My I pad broke after only a few months and now they won't mend it as they say they can't get in as my i cloud password not working. I never even set one up? I have an apple id and password but that's not enough for them to get in.

Welcome to the Apple community.
It's your Apple ID and password they want.

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I have just recently installed ios6 to my iPad 3 an iPhone 4 my iPhone works fine but my iPad is not working at all I can not get a response from it, it seemed to download an then install but did not reset and turn on and will not turn on HELP!! Withdrawa

I have just recently installed ios6 to my iPad 3 an iPhone 4 my iPhone works fine but my iPad is not working at all I can not get a response from it, it seemed to download an then install but did not reset and turn on and will not turn on HELP!! Withdrawal or what!! Lol

Hi there,
Firstly, try a hard reset. Hold the sleep/wake and home buttons together until the Apple logo appears.
If this doesn't work, try restoring your device. Put it in recovery mode if iTunes doesn't recognise it, and restore it from there. I have linked to instructions below.
Recovery Mode and Restore - Apple
Let me know if this helps,
Nathan

When I try to update Firefox I get a window saying it can't be loaded because I do not have all the necessary permissions. What does this mean and what do I do?

when I try to update Firefox I get a window saying it can't be loaded because I do not have all the necessary permissions. What does this mean and what do I do?

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

I recently reloaded iLife11 and now when I go to open iPhoto it says I can't open it because the application "may be damaged or incomplete". Any suggestions?

I recently reloaded iLife11 and now when I try to open iPhoto I get a message that says I can't open it because "it may be damaged or incomplete". Any suggestions?

To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
If you purchased it on the App Store or have a Recent Mac you can find it in your Purchases List.

I am trying to log into my apple account and it is telling me my account is disabled. How can i get it enabled again? I have tried resetting my password and that did not work.

I have tried to log into my apple account so I can download my songs onto my iPhone. It keeps telling me my apple id is disabled. I've tried resetting my password but that did not work. How can I fix this?

After resetting your password you might then need to log out of your account on your device by phone on your id in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I have downloaded CS5 onto my new macbook, but when i try to install it says "install" can't be opened because it is from an unidentified developer. help!

The download was successful of cs5 from adobe website, but there is an installation error.
'Install” can’t be opened because it is from an unidentified developer.
Your security preferences allow installation of only apps from the Mac App Store and identified developers.

Hi Molly,
Kindly check out these links and turn off the gatekeeper.
OS X Mavericks: Open an app from an unidentified developer
OS X: About Gatekeeper - Apple Support
Thanks,
Atul Saini

I downloaded Acrobat on free trial last night. Adobe says I can't sign in because I'm not on the internet. Disabled my firewall, checked all settings and after 2 hours last night and 1-1/2 hours today with Tech Support still unable to access. This doesn't

There's no way to lodge a complaint about customer service!

Hey jeand63612291,
We are really sorry for the inconvenience that has caused to you.
Could you please let us know what version of OS are you working on.
If possible, share the screenshot of the error message that appears on your screen.
What all workarounds have you followed till now?
For an issue where you are unable to start a trial version, please refer the KB doc link mentioned below:
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Hope to hear from you.
Regards,
Anubha

I currently have CS5 Premium disks I can't get reinstalled because they say no longer supported??

HELP!!! :-)
I currently have CS5 Premium and when I went to reinstall on my new laptop after my old one fried it says invalid serial number.
I just literally spent the last 2 1/2 hours on chat with adobe technical to find they say its no longer supported and i have to upgrade for tons of money??
I originally got the disks through college bookstore for a lot less than what the upgrade is.
Is there anyway to install and make the disks I have work??
Thanks!!

Going through the same thing myself - finding that chat support requires patience.
One thing I found was a page where you can enter either your original coupon code OR the email of the original installation (which I used) I then got a list of serial numbers associated with my email.
It came back with a bunch of different serial numbers.
They have changed the serial number format !!
It now has 5 characters and after that 6 groups of 5 numbers.
I found I have one of these !?
Now if I can just get an authorization I can hopefully install CS3 on my new computer.
try this link.
Adobe Student and Teacher Licensing: Lost Serial Number?

Itunes error says phone can't be updated because it doesn't have ITunes 11.1 or later

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Hi hannijin,
What version of the Mac OS X do you have on your computer? The version of iTunes that you can install is dependent on the operating system that you have. For example, the current version of iTunes requires OS X version 10.7.5 or later.
Finding the OS X version and build information on your Mac - Apple Support
https://support.apple.com/en-us/HT201260
Apple - OS X Yosemite - How to Upgrade
https://www.apple.com/osx/how-to-upgrade/
Hope that helps ...
- Judy

My ipad 2 says its connected to the internet but when i go onto safari it says safari can not open page because its not connected to they internet yet i have full connection

I have tried resetting internet settings but didnt work so what can i do

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
 Cheers, Tom

I want to uninstall this program KNCTR media off my windows 7 laptop. and every time I try a window pops up saying I can not do this because it is running. Th

From psimonet

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service > Apple Support iTunes Store Contact Us

HT5957 I have tried this update 15 times on my iPad 2. It always says it can't upload it due to error. It doesn't tell me what the error is. Can you help me update?

HOw to update 7.0.2 without an error message on mi ipad2?

Hello Mimilynn444,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Best of luck,
Mario

I accidentally deleted my apple gift card which I got via email from a friend. How can I get to it?

I accidentally deleted my apple gift card which I got via email from a friend. How can I get to it?

If you have the receipt, no guarantees but definitely contact Apple > Contacting Apple for support and service
They might make an exception.

I have 2 apple id's. But i want my music on iTunes common on both id's. I use one ID on my iPad and the other on my family iMac. how do i do it?

I have 2 apple id's. But i want my music on iTunes common on both id's. I use one ID on my iPad and the other on my family iMac. how do i do it?

Settings>Store...tap the ID shown...sign out...now sign back in with the ID you want to use.

I currently have the Mac OS X v10.5.8 and want to get the new operating system but I don't know how to do it. I don't have the Mac App Store and can't get it because of my version. What do I do?

I currently have the Mac OS X v10.5.8 and want to get the new operating system but I don't know how to do it. I don't have the Mac App Store and can't get it because of my version. What do I do?

The Early 2006 model 1,1 Core Duo can only run a maximum of 10.6 Snow Leopard. The models Late 2006 Core 2 Duos 2,1 through Early 2008 4,1 can only run a maximum of 10.7 Lion. The Late 2008 model 5,1 Aluminum Unibody through the Mid 2010 White Unibody model 7,1 can run 10.8 Mountain Lion.
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http://www.ebay.com/sch/i.html?_nkw=10.6+snow+leopard&_sacat=0&_odkw=mac+os+10.6 &_osacat=0
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I have an apple ID and password but my ipad is broken and they say they can't get in because they don't have my i cloud password. I never set one up and don't know what one is

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