Bought a MacBook Pro for granddaughter for college and she cannot access the app store to purchase apps needed for class. Always gets security questions that she did not set up and therefore she is denied access. But it does show her redeemable balance.

I bought a 13" MacBook Pro for our college bound granddaughter. She cannot access the app store as she
gets security questions to answer that she never set up, and of course it won't let her purchase anything. She has
a redeemable balance, but can't get past the security questions and can't seem to find another way to circumvent this.
What can she do?

If she has trouble with the first advisor, she can always ask to speak to a senior advisor. However, AppleCare isn't really needed in cases like this, as the iTunes Store is quite familiar with accounts of this nature, and it's more of their speciality. Your daughter may want to contact them next time, but it's only email support at the moment (soon to change).
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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Ivana1728

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Csound1 wrote:
Shootist007 wrote:
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Bought a MacBook Pro for granddaughter for college and she cannot access the app store to purchase apps needed for class. Always gets security questions that she did not set up and therefore she is denied access. But it does show her redeemable balance.

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