Bought an app one month ago. Now it demands that I repay the subscription fee for it. Tried to report problems on iTunes and just get referred back to Apple Support website. What do I do?
Bought an app one month ago. Now it demands that I repay the subscription fee for it. Tried to report problems on iTunes and just get referred back to Apple Support website. What do I do?
Micromedex Drug Interactions. The app itself is free. A one year subscription costs $9.99. It worked fine for a month. THen an "update" was automatically installed and it now demands a new $9.99 payment. Thank you.
Similar Messages
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I bought my iMac 3 months ago,I recorded my adress mail has the request of Apple ,and from that time, I am pervaded of spam.I would like apple stop it. thank you.
Apple can do nothing about spam coming from other sites unless you're using MobileMe or iCloud as your mail server, in which case they do some spam filtering but have to be very conservative about what they block. If you're referring to receiving emails from Apple, log into your Apple ID account:
Manage your Apple ID account
and go to the Language and Contact Preferences. You can remove yourself from Apple's mailing lists there.
Regards. -
my iPhone 5 randomly switched itself when somebody was calling me and now won't turn on. it had 90% battery, I've tried factory reset, connecting to iTunes and nothing works. the phone is approx 18 months old so surprise surprise out of warranty.
My 5S just started doing this on Thursday: every fraction of a second or so it oscillates between connecting and disconnecting with the charger (USB or wall, doesn't matter). Since it's still under the limited warrantee, I took it to the local Mac dealer (I live in a small town w/out an Apple store) and they shipped it off. I'm waiting now for the replacement--telephonless, too!
What concerns me is that many people seem to be having this issue.
You were right to be suspicious of the Apple store employees. Once they replicated the behavior that you experienced, they should have immediatly offered to exchange your phone. Anything else, in my opinion, is unacceptable. As long as your phone is still doing it, I'd go back, ask for the manager and tell them to exchange your phone. -
HT4009 I'm trying to make a in app purchase and it refers me to apple support. What do I do?
I'm trying to make a in app purchase and it refers me to apple support. What do I do?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i am trying to download itunes and i get this message: service apple mobile device failed to start. verify that you have suffient privileges to start system services. what do i have to do?
Hi txatxo
Thanks for using Apple Support Communities. You may need to restart the Apple Mobile Device Service. This article has instructions for doing this:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
If that doesn't resolve the issue, I would recommend trying a thorough uninstall and reinstall of iTunes as described here:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
- Ari -
FF now freezes almost every time I click a button on any website -- it worked fine until about 3 months ago. This usually resolves itself without any warnings, but sometimes get unresponsive script or plug-in (flash) warning. But it's usually quicker just to re-start FF, which usually helps. Almost every morning I get on the computer, I have an unresponsive script warning (this is usually chrome://global/content/bonding/browser). I've read forum articles, shut off hardware accelerator, use ad, script, flash blockers. However, some of my add-ons won't load -- the ones that need FF to be re-loaded. I've done this repeatedly and ad blocker, etc. won't load -- they worked before I reset FF, which I tried because nothing else was solving my freezing problem. I followed a thread to get add-ons to load and I deleted files in my profile but this didn't solve that problem (though No SCript loaded when I restarted my COMPUTER -- the others did not). Lastly, that thread was closed because the asker's problem was solved, while mine, the SAME problem, was not. This is my troubleshooting information:
Application Basics
Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0
Crash Reports for the Last 3 Days
All Crash Reports (including 5 pending crashes in the given time range)
Extensions
Name: Clean Links Version: 2.6.0 Enabled: true ID: {158d7cb3-7039-4a75-8e0b-3bd0a464edd2}
Name: Erase Facebook ads and suggestions Version: 1.1.1.0 Enabled: true ID: jid1-UfSghNz6VhKecw@jetpack
Name: NO Google Analytics Version: 0.6 Enabled: true ID: jid1-JcGokIiQyjoBAQ@jetpack
Name: Video Blocker Version: 1.0.0 Enabled: true ID: jid1-3OQ5HY7YsLBV7Q@jetpack
Name: Adblock Plus Pop-up Addon Version: 0.9.2 Enabled: false ID: [email protected]
Name: Disconnect Version: 3.14.0 Enabled: false ID: [email protected]
Name: Flash Control Version: 1.0.5 Enabled: false ID: jid1-sNL73VCI4UB0Fw@jetpack
Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}
Name: NoScript Version: 2.6.8.28 Enabled: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232}
Name: Skype Click to Call Version: 6.11.0.13348 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Name: Updated Ad Blocker for Firefox 11+ Version: 0.7.7 Enabled: false ID: {4DC70064-89E2-4a55-8FC6-E8CDEAE3618C}
Important Modified Preferences
accessibility.blockautorefresh: true accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.link.open_newwindow: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage: http://www.wikipedia.org/ browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 browser.tabs.loadInBackground: false dom.mozApps.used: true extensions.lastAppVersion: 30.0 gfx.blacklist.direct2d: 3 gfx.blacklist.layers.direct3d10: 3 gfx.blacklist.layers.direct3d10-1: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.layers.opengl: 3 gfx.blacklist.stagefright: 3 gfx.blacklist.suggested-driver-version: 6.1400.1000.5218 gfx.blacklist.webgl.angle: 3 gfx.blacklist.webgl.msaa: 3 gfx.blacklist.webgl.opengl: 3 gfx.direct2d.disabled: true layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1403210052 places.history.expiration.transient_current_max_pages: 26584 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1403118175
Graphics
Adapter Description: Intel(R) 82915G/GV/910GL Express Chipset Family Adapter Drivers: ialmrnt5 Adapter RAM: Unknown Device ID: 0x2582 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 1-23-2005 Driver Version: 6.14.10.4020 GPU #2 Active: false GPU Accelerated Windows: 0/13 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6
NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSUTIL Expected minimum version: 3.16 Version in use: 3.16I turned off the accelrator months ago. That was the first thing I did. It helped some. The problem is getting progressively worse, so it seems like every upgrade in the past 3-4 months is causing the problem.
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I can't download itunes. It says I am missing apple support. What do I need to do?
When I go to download ITunes to my PC running Windows 8 it gets all the way to the end and says I am missing Apple support. I must re-install and install again. I have done this and still no luck. I have also tried installing through Firefox and it didn't work.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the above steps haven't helped try installing:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for a 32-bit core program, similar to previous 64-bit releases of iTunes, or roll back to:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
as appropriate.
tt2 -
TS3297 Open iTunes and just get a blank screen. All other apps working.
When I open iTunes Store I just get a blank screen. All other apps working fine.
Hi there,
You mentioned you used the Cleaner Tool to uninstall everything, but still have Adobe App Manager (AAM) installed? Please try running the Cleaner Tool again (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6)
Remove all CC files and be sure to uninstall AAM.
Then download the CC Desktop App here: https://creative.adobe.com/products/download/creative-cloud
After you launch the desktop app, use the Apps panel to install the programs you need.
-Britt -
the given is problem
If the previous owner did not remove his iCloud account from the iPad, and you cannot contact him, you have wasted your money.
This is a security feature which cannot be bypassed. -
See title
Issues with device iPad apparently being registered to us store (now living in Belgium) when trying to upgrade apps which have fixes pending. How do I get these fixes Some apps I have bought while living in us and some while living in euorope (uk and Belgium)I've seen this issue posted before and not seen a solution. When you change store country it breaks all ties to the previous store.
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HELP!!!
You (or he) didn't clear the phone before you started using it. He must sign out of Settings/iCloud, then you can go to settings/General/Reset - Erase all content and settings.
When you set it up use your Apple ID, not his. See: How to use multiple iPhone, iPad, or iPod devices with one computer - Apple Support -
please help me ? ):
Hi there Binilou,
You may find the troubleshooting steps in the article below helpful.
iPod Displays a Red "X" Icon
http://support.apple.com/kb/ts1463
-Griff W. -
Bought my MBP one week ago, but the health of battery has declined to 94%.
G' Day Friends, I bought my MBP one week ago, but ISTAT shows that the health of battery now has declined to 94%. It's really ridiculous because it declined from 99% to 94% in the last three times I charged my battery. Is there a problem with my battery? or just the ISTAT is not exact?.... how can I deal with such a situation?......
Look forward to your reply....
Many thanks...Hi Loophy: During the first few charge/recharge cycles the "battery health" can fluctuate quite a bit. If it continues to deteriorate it may be an issue, but at this early stage, it isn't an issue. Please see the excellent collection of battery tips below.
http://discussions.apple.com/thread.jspa?threadID=1764220
Stedman -
1 month ago I changed batteries to my keyboard.yesterday appeard msg for low battery again. I try to take of the old ones but I realized that there was battery liquid dry in there. Now my keyboard is dead... Do anyone knows what to do... I need a new ?
If your batteries leaked and possibly eroded teh contacts the best you can do it to attempt to remove all the fluid and clean the contacts. If the keyboard still does not work after a thorough cleaning yes it will need to be replaced. A new wireless keyboard is about $59 from OWC or you may want to look online for a used one, sometimes OWC (www.macsales.com) has them used. Other sources are Apple of course, Amazon, and any Apple reseller.
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I just dropped my new macbook pro on the ground, it dents a little. So can I bring it to apple store, and repair it for free? BTW: I bought it just one month ago. Thank you very much
No, user caused accidents are not warranty coverage, nor are spills, loss, theft etc.
all these user caused issues have no bearing on the warranty coverage.
they are outside of same.
All laptop mfg. are identical in this nature (same with your car too of course)
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