BOXI R2 SP4 (FP 4.1) Windows AD Groups not updating

I just patched my BO XI R2 server to service pack 4 and applied fix pack 4.1.  I am having an issue where my Windows AD groups are not updating correctly.  When I log into the CMC and go to users, click on an account name and then click on the "Member of" tab, I don't see the Windows AD groups that the user belongs to.  However, when I go to "Groups", click on the group name that the user is supposed to belong to and then click on "Users", I see the user's account name/login.  Has anyone else seen this problem?  I have tried the following:
- remove the user from the Windows AD group using Active Directory Users & Groups and adding them back in
- adding the user into a new Windows AD group and import that AD group
This is currently a pretty big problem for me so if anyone has any insight into how to fix this, I would greatly appreciate it.  Thanks so much.
David Tjen
Art.com

Hi Glen,
It is expected that if changes are made in AD (that don't remove a user from all groups) will not be instant on the CMS. When you go to a group and click on the members/users tab. You will be prompted that this query may take some time. This action sends a live query to AD and therefore should be up to date. When you click on a user and try to view the groups for which they are a member this is not a live query but rather accesses a graph that the CMS maintains in memory. This graph is set to refresh every 15 minutes by default so there should at least be a 15 minute delay. Then the time to update the graph can vary as well. If you have 1 groups it should take a few seconds, but if you have 1000's of groups or many nested groups it could take much longer. To initiate this process you can hit update in the CMC\auth\AD or restart the CMS. If you find that this is not how the system is working, then it is best to open a message with support. These cases can be quite involved and usually require considerable CMS tracing and maybe packet scanning to resolve.
Hope this explains things....
Regards,
Tim

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