BPC v 5 client issue

My company recently installed a new BPC v 5 server. I installed the clients on 4 computers so far without any issues. One of the computers can no longer connect to the server at all. There have been no changes to the server and no changes to the computer either. Below is all of the troubleshooting I have done to date. Please let me know if I missed something or if you have any suggestions. Thank you
1.) Re-installed the client on the desktop computer, still can't connect to BPC server
2.) Had user log in on separate computer to see if there is a problem with the domain account. User can log in fine on separate computer to BPC.
3.) I logged in on users computer and I could connect with my profile on their computer.
4.) Since the user can't connect to the BPC server, I can't run the diagnostics to troubleshoot the problem. Is there a way to manually run the diagnostics, even if you can't connect to the server?
Any help or ideas would be appreciated. Thank you!

Here is the error message my user gets when trying to connect to the http://bpc-01/osoft. Like I mentioned previously, everyone else can connect to the server fine. I am able to ping the server as well. I can log in on this computer with my username and password fine as well. It is only a problem when this user logs in with his credentials on his computer. This user can log in with his credentials on others computers without a problem. Let me know if you need any more info. Thanks
Server Error in '/OSoft' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>

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