BR100 for TELESALES

BR100 for TELESALES
I am looking for a BR100 for TELESALES. I have looked in multiple places and have not been able to find one.If anyone knows where I can download one please send me the link.
If there is some place to find it, in OPN site let me know because I am an OPN user.
Thanks

You can download AIM software from:
http://download-east.oracle.com/partners/265498.EXE

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Do we document BOM information for each item in BR100 for BOM?

Hi,
I'm working on BR100 for BOM. I noticed that in BR100 BOM template there is not a section for the documentation of BOMs for each item. I wonder if the standard is not documenting any of that information in this document?
Thanks a lot,
Robert

Hello Robert,
BR100 explain all setups steps for modules.
BOM for each item is not 'setup' but 'Data Management'.

Business Intelligence for Telesales

Hi,
Any one have idea about business intelligence for telesales.
please give a any document for business Intelligence for telesales.
please give any document link.
Regards,
M.Soundrapandian

Are you looking for this

BR100 for SLA OPM costing

Dear team members
Could you please share the above said document. plz eMail to [email protected]
Regards
Raj

Hi Raj and Sundar,
If you are able to find a BR100 for OPM costing SLA,please forward the same to me as well to [email protected] It will be of great assistance.
Thanks in advance.
Regards,
Sanjay

Error for Telesales order

Hi,
i am getting below error while creating telesales order in IC Web
Error : document DEB6FD04B88909F1B32A005056AC39C6 not existing
i dont know why i am getting this errror.could any one help me to solve this problem.
Thanks&regards
kishor kumar

Kishore,
Please can you post details of what the issue was and how it was resolved?
Thanks,
Andrew Griffin.

CRM Telesales Certifications.

Hi all,
I have registered for telesales certification on august 25. Please send me some sample questions and material at [email protected]
Thanx

Hi Umar,
For an overview of the topic areas please have a look at https://service.sap.com/~sapidp/011000358700002004062004E.
I would suggest studying the SAP-library documentation. A substantial number of theoretical questions are literally mentioned there.
There are at least ten questions about SAP-competitor comparisons. For these questions always the answer most favorable for SAP.
Finally I suggest studying IC WebClient customizing in depth.
Kind regards,
KZ

Setup for Core HR only (no payroll)

Hello Everyone -
My client is gearing up to implement R12 Oracle HR(ESS, MSS), Compensation Workbench, Learning Management and iRecruitment. I have few questions around the setup. Please advice your best expert advise.
1. How do I enable absence management and attaching accrual plans to an employee without implementing Oracle Payroll?. In full HR/Payroll implementation we create elements and define payroll and then only we are able to attach accrual plans to an employee.
2. How do I enable employee's salary information in Core HR when oracle payroll is not installed? In full HR/Payroll implementation, salary basis is created and salary element is created to hold salary information.
3. What measures are to be taken in implementing compensation workbench if Oracle Payroll is not installed? Where can I find any setup document like BR100 for
compensation workbench
4. What measures are to be taken in implementing learning management if Oracle Payroll is not installed? Where can I find any setup document like BR100 for learning management.
5. Has anyone installed learning management with the content player provided with the product. Any feedbacks would be highly appreciated.
Your contribution to this thread will be highly appreciated. Right now I am jumping all over the place and I looking forward to your feedback to get me a guidance for driving in right direction.
Cheers.

Anyone?
This should be quite easy for lot of Guru's who are functional experts and have done few implementations... :-)

AIM docuemnts for PIM

Hi,
This is with regard to AIMs deliverable related documents for PIM/PIMDH. I have AIM 3.0 and in the Application setup Documents, PIM is not listed and BR100 is not available for PIM.
Can someone help me with BR100 for PIM 12.0 and any other related documents for AIM.
Regards,
Raaj.

Hi,
BR100 document is not there and will not be there. you need to copy paste from admin setup in excel sheet.
This is the best practice for all Webbased Application in Oracle E-business suite.
Regards,
Paritosh

OPM Quality - BR100

BR100 for OPM Quality
Hi,
Does anyone have the BR 100's for the OPM-Quality. if so can you please email it to me at [email protected]
Thanks,
RogÃ©rio

Hi,
Pl exaplin little elaborately what exactly u want ?
Regards
Manas

Does verizon still have a price guarantee if you are within your 14 day return window?

Hello,
I bought a RAZR MAXX HD for $299.99 and plan off Verizon's website on 12/13. Phone delivered to my house 12/14 and activated 12/15.
On 12/18 I notice on Verizon's website that phone is now $249.99. I had heard that as long as you are within your 14-day return window,
you can get a credit for the price difference. Sounds good!
Here's where the misery begins:
- 12/19 I call customer service @ *611 and am told I am SOL. I could return the phone and order again, but
would be charged a $35 restocking fee.
- 12/19 Stopped in a Verizon corporate store and was told if I had bought the phone in store they would be
able to credit my account $50 (and also that they do it all the time). Told me to call *611 and talk and ask
for Telesales.
- 12/19 Called *611 again and asked for Telesales. After being transferred about 4 times, gain told I am SOL.
So, frankly, I've been a Verizon customer for less than a week and am already regretting the decision to switch to them. Why?
1) I don't think my expectation of getting the lower price within the 14-day return window is unreasonable.
2) I don't understand why buying the phone off Verizon's website versus buying it in their corporate retail store should make
a difference in whether they can give me a price difference credit or not. If there is a policy, it should apply across the board
within Verizon (it's not like I bought this phone at a 3rd party retail store or website.)
3) I'll also throw this in; I have extensive experience in sales/customer service and when calling other companies service
learned a long time ago to always ask for names, however, I noticed when being transferred around while asking for Telesales
almost everyone I spoke to before being transferred again was reluctant to divulge their name when asked for it.
If anyone has any suggestions and/or if any Verizon customer representatives on here can help out I'd appreciate it. Otherwise
the clock is ticking on my return window and I might just return it, eat the restocking fee, choose another carrier/phone and
never consider Verizon for anything ever again.
Thanks again.

I would like to say I bought a Droid Maxx on 10/14 at $299. They then dropped the price to $199 a few days later. I called today 10/21 and said I had bought the phone a week ago and would like to be reimbursed the difference under the price guarantee. It took the lady a little while to get it all set up but she was very cordial and efficient and credited the $100 back to the account. If you are within the 14 day return window they should reimburse the difference. Makes sense for them to do so rather than have a perfectly good brand new phone returned just to buy the same phone.

So what are you going to do about it?

What are you going to do about these iPad2 shipping problems, Verizon? Your plastered dates of "3-4 weeks" has passed and we are now in week 5+ with nothing to show for. How is this problem going to be rectified? I'm tired of talking to phone reps that have no information because they can't see store systems, and I'm tired of retail stores that hide the screen and blurt off "it's in the warehouse system, but that's all the information we have right now." **bleep**!? You guys got my money over a month ago. Apple has been back to 2-3 week delivery estimate for at least a week now. I would love an answer. Maybe this board will be more successful than actually talking to you guys in person or over the phone. I would love a response, even if it's through private message or email. I've tried your other routes.

On yesterday, I was extremely fed up with waiting as I just hit 4 weeks (ordered March 22nd), I told my CSR (in an email) to cancel my stinking order, demanded my money back, called the 800 number three or four times to gripe and complain and I FINALLY GOT SOMEBODY ON THE PHONE that cared enough to actually do something about it! I'm sure all you have experienced the same thing where the rep on the 800 number is just briefly glancing at the order and then giving the company line.
I pressed yesterday and told the rep I needed someone that would escalate this and give me answers because there was certainly a Black 32 GB/3G with my name on it and that someone just had to push the right d**m button to match it up with me. Well she placed me on hold for 5 or 6 minutes maybe even longer but it was worth the wait. She told me that she did not have access to see anything with my order but that she got a floor supervisor because she too was concerned that my wait had been too long (going on 5 weeks on this Tuesday). The Supervisor did have the magic access and was able to determine that my shipping date is Monday, April 25th and that I'll have it on two days Fedex delivery (April 27th)!! I felt relieved to hear this and so was the CSR and she told me how excited she was to be able to provide me relevant information! On Monday, I should finally have a tracking number and hopefully my package will arrive as promised.
I will gladly return to this forum on Monday evening with an update but I must stress to each of you who were like me languishing on 4 to 5 weeks to make the same call to 877-807-4372 (regional Telesales) number. Give them your location code and they can tell you which region you ordered from if you ordered by phone. I live in Texas and my call was handled by the South region for Telesales and their number is 800-256-4646. Please don't waste your time calling the general Customer Service number (800-922-0204)....you need Telesales and you specifically need your regional team that you ordered from. Press the CSR to check with a supervisor to gain detail shipping information because it is their beyond the grasp of the CSR!!!

Futures of CRM compared to R/3

What is difference b/w CRM and SD?
what is main futures of CRM with compared SD?
How to utilised in Realestate business from CRM?

HI Rao,
A .CRM consist of Presales activities such as
CRM-Marketing
1. Defining the Target Group and excution of Campaign, for this Group
2. Sending the mail form this campaign and generation of leads (can be form campaign or internet self registration ) for the same.
CRM Sales activities
Sales equips sales organizations with the functions they need to maximize sales-team productivity, dramatically shorten sales cycles, quickly increase revenues, and promotes the customer loyalty
CRM Service-
Service empowers customer service and support, e-service, field service, and service operations. The solution speeds time to resolution by providing the necesary inputs.
CRM CIC
Interaction Center units your front and back offices into a single, enterprise wide operation So all members of the enterprise can manage customer relationships across every channelWith mySAP CRM, we have a collaboration and communications platform for telesales, telemarketing, and customer service and support. No matter how customers contact you, agents can handle their requests quickly and consistently. And since mySAP CRM provide interaction center managers and agents with the record of every transaction you can align the customer aquistion process.
With the current version of SAP CRM 7.0 WEB-UI is based on the market feeback and the competitor analysis, Whihc is generating excellent reviews for the User Interface.
Whereas SAP SD Consist of the post sales activties like generation of orders, deliveries , Billing and invoicing , payment collection etc.
The use of SAP-CRM is the Realestate Business
1.The Prospects can be Generated by using the CRM -Marketing Campaigns (Eg. if you target certain customer based on there income and the location where they are staying (These can be 2 atttibutes) So thus these custoemrs can be targeted using CRM.
2. Using SAP CRM CIC Can be used for recording the interactions of the customer and generation of the prospects.
Thanks,
Uday Borse

Regarding Certification syllabus

HI
Any one please tell me IC webclient certification,also the complete syllabus.

Hi,
For Telesales certification program available in CRM, click:
https://websmp109.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000647974&_SCENARIO=01100035870000000112&_OBJECT=011000358700001093962006E
Webclient alone, its not apparently offering certification. Its content:
SAP Consultant Certification
SAP Certified Application Associate - CRM Telesales with mySAP CRM 2005
Software components: CRM 5.0, SAP ERP 2005 (ECC 6.0), SAP NetWeaver 2004s
Certification is offered in separate certification events at many SAP locations.
Certification ID (Booking code): C_CR410_50
Certification duration: 1 hour
Number of certification questions: 40
Required certificates for participation in this certification test: None
Consultant Academy courses for certification preparation: TCRM10 (CRM-Fundamentals), CR300 (CRM Sales), CR400 (CRM Interaction Center WinClient), CR410 (CRM Interaction Center WebClient).
Alternative Project Team Training courses for certification preparation: SAPCRM (Overview of the mySAP CRM solution), CR100 (CRM Customizing Fundamentals), CR500 (CRM Middleware), CR300 (CRM Sales), CR400 (CRM Interaction Center WinClient), CR410 (CRM Interaction Center WebClient)
Please note that you are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).
The certification test SAP Certified Application Associate CRM Telesales with mySAP CRM 2005 verifies the knowledge in the area of the mySAP Customer Relationship Management solution for the consultant profile Telesales. This certificate builds on the basic knowledge gained by a CRM Consultant and preferably refined by practical experience within a CRM team and the Consultant can implement this knowledge of the specialist areas practically in projects.
The certification test consists of questions from the areas specified below:
Topic Areas
CRM Interaction CenterWinClient and CRM Interaction Center WebClient
Architecture and technology
Agent functions and processes in the IC
Creating/Assigning of IC Profile
Configuring Components
Action Box Configuration
Navigation Bar Profiles
Telemarketing, Telesales and Teleservice Processing
IC Manager Dashboard
Call List Management
Interactive Scripting
Email Response Management (Rule and Category Modeling)
Email Inbox
ViewSet Competition
No responsibility is taken for the correctness of this information. Copyright © SAP AG 2006.
Regards

Need BR100 Documentation for FCH

Hi All,
Can some one help me by sharing the BR100 document for FCH (Financial Consolidation Hub) or any setup/implementation documentation related to FCH.
Kind Regards,
Madhav
[email protected]

Hi,
You can refer to the Oracle Calendar Resource Kit found here:
http://download-west.oracle.com/docs/html/B10894_01/mainpage.htm#1005552
Thanks,
Lily

BR100 document for Order Management

Hi
If any one can share the BR100 document for Order Management module?
Thanks in advance,
Rajesh

You can get this document by downloading AIM software.
http://download-east.oracle.com/partners/265498.EXE
The new version is available for download to Oracle Partners only
http://www.oracle.com/partners/develop/implementation/global/aimfoundation.html

BR100 for TELESALES

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