Brand new 30 day trial not working

I bought the Adobe Creative Suite 5.5 Design Standard for an educator 2 days ago at the Apple Store when we bought our new iMac. Installed it last night and emailed the documentation to Adobe, knowing I could use the software with the 30 day trial and be ready for class on Monday and a proposal I have to do for work today. However, when I opened Acrobat today, it says I have 0 days of the trial left and need to enter the serial number.
Can I uninstall and reinstall? Adobe closed today and I need to alter a PDF document before Monday morning @ 7:00. Please help.

I just freshly installed the trial version of the Master Collection as well and at the first instance I tried opening a programme, it said I had 0 days left, and I haven't done anything to the mac except install the standard mac stuff, office for mac, and then download the CS5.5 trial from the adobe website and installed it within the past 12 hours =/. (My mac is fresh from the box..)
Is it a bug error or is adobe ending all trials early?
(I actually want to try OnLocation at a shoot today but I'm more worried about my macbook being incompatible with the collection so may need to be swapped for a higher level one at the moment.)

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Brand new iMac does not work wirelessly

This is a very strange situation and I don't know how much to be concerned about it.
6 weeks ago I bought the first of two brand new iMacs. We have two old G4s both wired into a Netgear wireless router, plus the printer. The first new iMac when switched on, immediately found the Netgear and has worked perfectly, wirelessly, ever since. As it should.
Less than a week ago I bought the second new iMac, which is identical to the first. I put it on the _same desk_ as the Netgear, therefore a distance of only one foot. Straight out of the box, it worked wirelessly to register itself with Apple.
Since then, it has only worked wirelessly very intermittently, and then very slowly indeed. I was wasting far too much time trying to figure out why the wireless did not work, and eventually wired it into the router too.
I was attempting to set up a network with 2 old G4s wired in, and 2 new iMacs wireless. Now I have 3 wired in and one wireless.
Is there something wrong with the second brand new iMac? Or is there some line I should be pursuing with Netgear?
I have written all the IP addresses down in case anyone responding - and I sure hope SOMEONE responds! - thinks that this may be a clue.
Many thanks in advance to all and any replies.

Update: I'm posting this in case it helps others......
I phoned the software support which comes free for 90 days with a brand new iMac.
The bright young man there instantly knew what the problem was, because he'd seen it all before. There's nothing wrong with the iMac and it has nothing to do with IP addresses.
I have to go into the Netgear configuration screen and Enable MAC filtering. This means I'll give the router the hardware addresses of the two iMacs and it will then allow both of them to communicate wirelessly - but no other devices which might be lurking in the vicinity.
Sounds good to me.

Brand new ipod touch not working like it should??

I have a brand new ipod touch that i got last tuesday.and every downloaded app will stop working after i have had it for about a day..like it starts to load the app then just goes back to homescreen..all pre-installed apps work fine.
but i have tryed restoring my ipod and it doesnt really fix it because all the apps stop working just like before..and i have also tryed deleting and re-installing the apps but is still doing the same thing.
Is there a way to fix this or should i get it replaced??
(i have a 2 year warrenty)

Maybe your using too much Virtual Memory. Try holding the sleep/wake button and the home button until you see the silver apple.

Brand New Digitizer Does NOT work...

Hello, Im using an old Plam M505 to give me information VIA diagnostics on my car, just simple text. I bought it brand new never turned on flawless, and when I went to turn it on, The digitatizer does not work. Im stuck at the very first screen "use the stylis to tap the screen and continue" I tapped it, nothing, I can power no and off and dim and brighten the screen with the power button when its plugged in, but thats it. I charged it and it doesnt turn on unless plugged in. If the battery was never used and has been sitting there for 8 years its probibaly dead huh? also would that cause my digitizer to not work? Oh also when I push the application buttons it just beeps a little. One more thing the software does not recognise it, so I cant even access it through that.
Post relates to: Palm m505

Hello dsmcraze, Welcome to the Palm Support Community!
Always the first thing to try in any PalmOS "hiccup" is a Soft Reset. Gently press the tiny "Reset" button on the back of the device to reboot it. No information will be lost.
Did you fully charge the device for 3 hours before using it? Try plugging it into the charger and tap the Reset button. This theoretically should reset the charging circuitry that monitors the "full" level.
WyreNut
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Indesign 30 day trial not working

Hi
I have downloaded the Indesign CS3 trial off the Adobe website.
When I select to use the trial it says problem encountered and then only gives the option of entering a serial number.
A few weeks ago I had the same problem with the Photoshop CS3 trial so I bought the programme only to find that the programme that I needed to design brochures was Indesign.
How do I get the trial to work - I will not be able to pony up the expense of another expensive programme this month and want to test it's capabilities as it sounds like it has the edge on Quark Express.
Some help would be appreciated.
Thank you,
Nigel

In order for the trials to work they must be launched in the same user account from which they were installed -- that's part of the trial security.
Flexnet will show up if you go to Control Panel > Administrative Tools > Services in one of two ways, either under its own name, or as something like ##ID_STRING followed by a bunch of numbers. I'm not certain it would be running with trials, but it must be started with regular versions. I'm not quite sure how Bonjour is used, but it is involved in activation, I believe, and a successful install of the regular version requires that it be able to run. I don't see it on my system in either task manager or services, so it may only run during installation.
Since you seem to have installed Photoshop successfully, you might want to try uninstalling the ID trial and reinstalling in the account where Photoshop is installed. Warning: I don't know what impact that will have on the ability to run ID, but the KB seems to indicate that you can uninstall and reinstall in the same location. Tampering with the system clock or any number of other things can kill the trials, so you might want to check with Adobe support before trying that.
I wish I could offer something more concrete, but I haven't used any of the trial versions. For what it's worth, I moved from Quark to ID in 2001 and never looked back. I find it much more efficient and a more powerful application, plus it integrates much better with the other Adobe components.
If you are buying two products, you might want to look at the Creative Suite packages. You get a much better deal.
Peter

Brand new Airport Express not working

Any help would be greatly appreciated!!! I just bought my first Apple (mac book) and got the airport express. Hooked it up, set up my network, etc., and everything was working fine for the first 24 hours. Now, the Airport Express is not working. It is flashing the amber light which seems to indicate no internet connection....when I plug the ethernet wire directly to my laptop from the modem, the internet works. AND, the airport express seems to be working with the laptop (because I see my wireless network name in the menu of networks). Problem is, I can't get on the internet wirelessly anymore....so it seems the airport express is not getting the signal from the modem...but again, the modem is working fine when connected to the computer directly. I tried to reset the airport express and then go through the set up again, to no avail...still that flashing amber light. UGH.
Thanks!

You're very welcome! The key is that DSL/Cable modems tend to "remember" the devices connected to them. The rationale of doing the power recycle is to give the modem an opportunity to "recognize" the newly connected device. Most of the time this re-recognition phase takes just a few minutes, but it's not unusual for it to take hours, and thus, why I recommend overnight to rule out any other issues.

Brand new ipod nano not working

so i JUST received an ipod nano second generation today and i tried to hook it up to my computer and it seemed to work at first. and then my computer said that there was some sort of connection difficulty. so i unplugged it when it said it was ok to do so, but the screen still says "do not disconnect"
i've tried to reconnect the ipod, turn it off, but nothing is working. the screen still says the same messgae. it looks like it's frozen or something. i dont know what to do
HP VS17C Windows XP

Take a look at the links below and see if they help any if you haven't already looked at them.
iPod isn't responding--it appears to be frozen
http://docs.info.apple.com/article.html?artnum=61705
iPod Trouble Shooting
http://docs.info.apple.com/article.html?artnum=32222

KEYBOARD BACK LIGHT for a brand new P55T-A5202, not working

hi could any one assist on this I just bought a P55T-A5202 laptop which has backlit feature, I have tried to turn it on but it doesnt seem to work. I have enable a keyboard function key to show in the monitor everytime I enable the back light, pressing FN +Z and it shows Back light ON, OFF and timer .. but the keyboard back light never turns ON. does anyone have any idea.. perhaps the BIOS. everything else is working OK

I have a p55t-a5202 that has a backlit keyboard. I purchased it used about a week ago. Initially the keyboard's backlight didn't work. I simply powered down, the up again, and it began to work. However, I can't toggle it off and on with the Fn + Z key. Any thoughts? I have upgraded all drivers including the Fn key driver for the touch pad and keyboard. I can toggle the touchpad on and off, but not the keyboard's backlite. Also, I have noticed the following about the keyboard: 1. On the top row of keys, the upper functions only are illuminated. The lower functions (F1, F2, ........ Pause) are not. Is this normal?2. I also noticed that the Fn key, and the spacebar do not illuminate. Is this normal?

My brand new Ipod is not working. I need help!

I cannot get help from Apple, so here goes.
I purchased an Ipod for my daughter from this site for Christmas. We charged it and it seemed to be working, we downloaded the songs from Itunes on it. Then it appeared to have battery or charging issues. Now I can't even get it to turn on. This is getting very frustrating.

To get it to restore you use an application that is installed from the CD that comes with the iPod... can you find this and run it with the iPod connected. If it is able to see the iPod just go for a full restore that should get your iPod back to the beginning and you will have to add the music again. If the software tells you no iPod is connected and you know it is maybe you will have to contact Apple or an Apple Store, as for being helpful I have approached them several times with ailing mac problems both inside and out of warranty and have found them very helpful and keen to resolve issue. I imagine at xmas they face a fairly large influx of calls from a variety of people with differing technical abilities making it harder to resolve issues and taking it longer to get through.. just keep trying, I I also have large format HP printers which are under a support contract with HP and now there is support that is a joke... any time of the year

Brand new apple tv not working. when i turn it on, the apple symbol shows up for a few seconds and then signal is lost but power on the apple tv stays on. i've reset and unplugged several times but same thing happens.

i hooked it up with hdmi cable - doubled checked all connections - connected power cord - set tv to HDMI input - the apple tv comes on and the apple logo shows up - after about 2 seconds signal is lost from the apple tv - the tv screen displays "no signal" - the power light on the apple tv remains on - i've reset and restarted but the same thing keeps happen - the logo shows up then disappears and all signal is lost to the tv

Thanks for that information!
I'm sure I will be calling AppleCare, but the problem is, they charge for the phone calls don't they? Because I don't have money to be spending to be on the phone with a support service.
In other things, it seemed like the only time my MacBook was working was when I had Snow Leopard without the 10.6.8 update download that was supposed to be done to prepare for OS X Lion.
When I look at the information of my HD it says that I have 10.6.8 but that was the install that it claimed to have failed and caused me to restart resulting in all of the repeated problems.
Also, because my computer is currently down, and I've lost all files how would that effect the use of my iPhone? Because if it doesn't get fixed by the time OS 5 is released, how would I be able to upgrade?!

Have a brand new dell. Not much on it but Premiere elements 13. Haven't used it for anything else - only 5 days old. I am in Premiere, add vid, render then poof. it says add media where those rendered files were. any help would be appreciated. thank you

Have a brand new dell. Not much on it but Premiere elements 13. Haven't used it for anything else - only 5 days old. I am in Premiere, add vid, render then poof. it says add media where those rendered files were. any help would be appreciated. thank you

bgar
On what computer operating system is your Premiere Elements 13 running on?
What are you (manually) or the project (automatically) setting as the project preset?
(See Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size,
and Pixel Aspect Ratio (even if fields look grayed out).
What are the properties of these source media, including file extension? The brand/model/settings of the camera that recorded the
video may give us this information.
When the source media hit the Timeline for the first time, is there an orange line over their content? Or is there
no colored line and an orange line appears over them only after you have edited them?
Please elaborate on "poof" after rendering the Timeline content by pressing the Render button above the Timeline content with the orange line over it.
a. Media Offline displays?
b. Other?
ATR

My brand new PB will not charge when in standby or when on

I played with a number of PB's so far and finally have my own but... My brand new PB will not charge when in standby or when on; as soon as I plug the charger into the USB port it detects it and brings the screen up (if in standby) showing the lighting bolt on the battery but it does not charge; the lighting bolt stays but the % charge does not change (or hopefully increase) at all; it will actually decrease (??); the only way I can charge it is when I attach the charger and the PB is powered off… the PB brings the red (or green can't remember) LED on and starts to flash it on off and charges; tried the hard reset with no change; I am running the latest OS release 1.0.8.6067. Has anyone seen this? Is it h/w or f/w? Any Fix?

Here's a final update on this... the units goes back to its maker or the store sometimes tomorrow... Why? First I tried to understand if this was s/w or h/w related or maybe both before calling support which in the end I did; so I did try a different charger, hard resetting the unit, discharging and recharging etc; nothing helped or fixed the charging in standby; the unit continued to charge only after being turned off and then plugged into the charger. Here's what I learned:
1. Going through the initial setup and OS update it is quite possible for the unit to NOT load the OS image correctly i.e. it appears that it loaded the OS and displays the OS version as if it loaded properly when in fact it did not and the image loaded is corrupt. I found this out during a live session with support when they were looking at my PC screen while the PB was connected to the PC only to point out that the Desktop Manager was showing a s/w update being available (1.0.8 bundle 6067) while the unit was reporting 1.0.0 bundle 0. Strange, I thought I already had 1.0.8.6067... after accepting the update, which takes a bit to load, I started more testing, charging, discharging, hard reset (i.e. Volume Up + Power) etc with no positive results to report. This also proved that the USB port is working, both data (PC to PB communication alright) and power (PB displays the plug over the battery bar when the power contact work)
2. The charger I have works and it is the correct one: P/N PSM09A-050RIM; make sure it is not one of the incorrectly rated chargers some received.
3. In order to reduce the amount of current the unit consumes when on, you have to run the Video Chat app at least once and acknowledge the (c) page; otherwise this remains as a background app that take more CPU cycles on the battery. After doing this I did notice a slight improvement in the sense that PB did charge some instead of discharging. The problem is that it only charged to about 60% and did not move higher no matter how long I waited (yes I did reset just to make sure it is not the s/w acting up and deciding to not update the power bar)
4. The way the RIM RMA works is like this: they start the process for you to return the unit back for repair which I understand may take 10 days; you may get a unit to use for this time if so desired, it will be charged to your CC; your unit may get repaired if possible; if not possible to repair, your new unit will be replaced with a refurbished unit; once you get some unit back you need to send the “10 day replacement unit” to RIM to get your CC charge cleared. I find that this program is good for when you can not return the unit to the place you purchased it from. Otherwise it is not good as I do not like getting a refurb for something I consider brand new (not to mention that you may get a unit with a few bright or dark pixels)
5. Throughout this process I looked at three (3) Playbooks: 2 had bright pixels and were returned immediately; this last one does not charge correctly. No win for me!
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New Hard drive not working - please help!!!

This is an original thread that I'd started:
http://discussions.apple.com/thread.jspa?threadID=2066043&tstart=0
Since that, I tried the following this morning.
I took out the old 100GB drive and fitted the new 500GB (blank) drive. My plan was to fresh install OSX, install Carbon Copy Cloner and then clone the old drive by plugging it in with a reading device I have. What actually happened was the following:
I put in my Mac OSX install disc 1. I opened disc utility from the top toolbar. In disc utility the new drive showed up and I formatted (erase option) it to mac OS Extended (journalled). I then began a fresh install of OSX. As it started the macbook told me I was '+running on battery power+' and '+was I sure?+'. With full battery I said yes and continued. All was going well and it prompted for the second install disc. It got some way through that and then got stuck at 38% installing garage band loops. The new internal drive was also making a repetitive noise - not loud or anything but certainly sounded like it was searching for something. As the whole thing was stuck and nothing was working I held down the power button.
I tried again with the first disc but it wont even do anything anymore! I took out the new drive and put in the old one. Booted up. Connected the new drive to the reader with the idea of re-formatting it via disc utility.
But now the brand new drive is not readable and is making the a few funny repetitive noises.
Please help me someone - I'm very worried about this new drive now!!! Is is broken or corrupted or something???
Your help is very much appreciated
Adam

Vegas Superstar wrote:
My plan was to fresh install OSX, install Carbon Copy Cloner and then clone the old drive by plugging it in with a reading device I have.
Hi VS,
What "reading device" are you using?
As it started the macbook told me I was '+running on battery power+' and '+was I sure?+'. With full battery I said yes and continued.
It is best to have the power adapter connected when running a long process like this which cannot be interrupted.
The new internal drive was also making a repetitive noise - not loud or anything but certainly sounded like it was searching for something. As the whole thing was stuck and nothing was working I held down the power button.
How long was it "stuck?"
I tried again with the first disc but it wont even do anything anymore! I took out the new drive and put in the old one. Booted up. Connected the new drive to the reader with the idea of re-formatting it via disc utility.
But now the brand new drive is not readable and is making the a few funny repetitive noises.
Please help me someone - I'm very worried about this new drive now!!! Is is broken or corrupted or something???
It sounds like there is something amiss with the new HD. If you have access to a different external enclosure, (even on a PC, just to see if the HD will function), you could try erasing/formatting it again. If not, I think it's time to contact the vendor about a return.

NEW IPOD NANO NOT WORKING, PLEASE HELP

Hi Guys,
I have the large IPOD (4 YEARS OLD) and bought a 2nd Ipod Nano that's smaller for the gym. I plugged it into my MAC BOOK PRO and it keeps saying it needs to be updated which I press "OK" and then it asks for my password and when I type it in, it keeps stating it's "incorrect"? What should I do, any help would be greatly appreciated!
Thanks

Vegas Superstar wrote:
My plan was to fresh install OSX, install Carbon Copy Cloner and then clone the old drive by plugging it in with a reading device I have.
Hi VS,
What "reading device" are you using?
As it started the macbook told me I was '+running on battery power+' and '+was I sure?+'. With full battery I said yes and continued.
It is best to have the power adapter connected when running a long process like this which cannot be interrupted.
The new internal drive was also making a repetitive noise - not loud or anything but certainly sounded like it was searching for something. As the whole thing was stuck and nothing was working I held down the power button.
How long was it "stuck?"
I tried again with the first disc but it wont even do anything anymore! I took out the new drive and put in the old one. Booted up. Connected the new drive to the reader with the idea of re-formatting it via disc utility.
But now the brand new drive is not readable and is making the a few funny repetitive noises.
Please help me someone - I'm very worried about this new drive now!!! Is is broken or corrupted or something???
It sounds like there is something amiss with the new HD. If you have access to a different external enclosure, (even on a PC, just to see if the HD will function), you could try erasing/formatting it again. If not, I think it's time to contact the vendor about a return.

I am having difficulty: we are running a windows server 2003 - mail and outlook support 2007 and upwards, how do I get the brand new apple machines to work with the 2003 version of server

I am having difficulty: we are running a windows server 2003 - mail and outlook support 2007 and upwards, how do I get the brand new apple machines to work with the 2003 version of server

I may be way out, but do you know about this product, would it help integrate the Macs for you.
https://www.thursby.com/sites/default/files/images/ADmitMacv8_SPD.pdf

Brand new 30 day trial not working

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