AR - Credit Memo via iReceivables

Question

I am having problems while creating a credit memo via
IReceivables. The scenario for creation is given below
Responsibility: Receivables External
User Name: Joe Blogg
Customer Name: AAA Auto
Collector Name: Jamie Johns
Approver: Navin Kapoor (Approval limits have been setup using
the limits form for the Credit Memo --> Reason --> Discount
Invoice for this customer was created in Receivables module. I
signed on to iReceivables as Joe Blogg who has External
iReceivables responsibility. I am able to do the following:
** Inquire on the Invoices for AAA Auto (Customer)
Dispute the invoice where I give the reason as discount. This
creates a Credit Memo request
** I sign on as Jamie Johns, the collector and approve the
request for approval for the Credit Memo
With the workflow the approval is routed for second approval to
Navin Kapoor
**I sign on as Navin Kapoor an approve the request for approval
received from Jame Johns
**I inquire in the Accounts detail that the dispute has been
recorded for the customer.
However, Credit Memo is not created and the Credit Memo request
still shows pending approval when I sign on as Joe Blogg.

Answer 1

Hello Jerome.
As far as i know, you can always unapply a credit memo. There will be circumstances where you will not be able to do it, but that circumstances are very rare, like, for example, having all periods closed, or the open period is earlier than the application period.
If you want to prevent users from unapplying credit memos you will need to use Forms Personalization to achieve that.
Octavio