Brand new to the Mac World and NEED SOME HELP with startup disk issues

Hello everyone. I am a new Mac user and I purchased my mac on ebay. It's an iMac that came with tiger 10.4.11. I wanted to get a fresh start on the computer, since the person who had it before me did not erase all of his stuff. I didn't know what to do so I got a startup disk/install disk off ebay also. When I go to install it says "software cannot be installed on this computer." Before I bought the software, I had called the apple store and they said it should be fine to buy any install software to put on the computer. If I could get any help it would be appreciated. I had read previous threads that I should hold down c when I start up (didn't work) or that I should select archive or erase and install (I never got these options when I went to install).

A warm welcome to the Discussions!
What iMac is it? I only ask as the Retail Tiger CD/DVDs don't work on IntelMacs, only PPC, (G3, G4, G5 Macs).
Sorry what you were told by the Apple Store, but if it's a Gray CD/DVD then it is Machine specific as Neil stated.
Sooo, what exact iMac is it, and what does it say on the CD/DVD?

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